At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at Bangkok, Thailand.
This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircrafts and 125+ destinations, you'll be part of a global airline with ambition, standards and opportunities to match your own.
What does this mean for you
Deliver premium hospitality in one of the world's busiest international airports
Create memorable experiences for guests travelling across our global network
Join one of the world's fastest-growing airlines
Grow your career in a premium, service-led environment
Competitive salary and comprehensive benefits
Your role
Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets
Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey
Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalized support across reception, concierge and hospitality services
Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date
Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met, and any issues are quickly resolved
Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience
Qualifications
Minimum age of 21 at the time of application
High school certificate
Minimum 1 year of experience in an airline, premium lounge or hotel customer service & hospitality role
Fluent in written and spoken English (C1 level or above)
Positive, confident, flexible and approachable attitude
High standard of personal grooming, presentation and professionalism
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
AI CV FIT CHECK
CV ของคุณเหมาะกับงานนี้แค่ไหน?
อัปโหลด CV แล้วให้ AI เปรียบเทียบกับ JD เพื่อบอกจุดแข็ง จุดที่ควรปรับ และทักษะที่ขาด
เรารู้กันดีว่า Gig Economy เป็นเรื่องที่เกี่ยวข้องกับความคล่องตัวและการปรับตัวเสมอมา แต่การผสาน AI เข้ามาในระบบเศรษฐกิจนี้กำลังนำมาซึ่งยุคสมัยใหม่ สำหรับเหล่าฟรีแลนซ์แล้ว AI เป็นสิ่งที่เข้ามาเปลี่ยนแป…