Lead and inspire the Front Office team to deliver warm, personalized, and seamless guest experiences. You will oversee daily front office operations, ensure service excellence, and drive guest satisfaction while maintaining operational standards and hotel performance.
Key Responsibilities
Lead and motivate the Front Office team to achieve service excellence
Oversee daily Front Office operations, including Reception, Concierge and Guest Services
Ensure smooth guest arrivals, departures and stay experiences
Handle guest feedback and service recovery professionally
Monitor guest satisfaction and operational performance
Ensure compliance with hotel standards, policies and SOPs
Coach and develop team members to build a strong service culture
Collaborate closely with other departments to ensure seamless operations
Turn your next project into something people can use. At SNOWTEE GLOBAL SERVICE CO., LTD, take part in real projects from user research and prototyping through testing and delivery. Learn through real tasks, explain your decisions and follow through on results. We prioritize candidates currently based in Thailand. Full-time, on-site in Bangkok. Target start by 30 November 2026. Office: Muang Thai-Phatra Complex, Building A, 16th floor. Apply with an English CV and one completed project: the problem, your contribution and the outcome. Contact Christine at [email protected]. Compensation will be discussed with the hiring team.
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