เกี่ยวกับตำแหน่งงาน

Job Description
Job Purpose
Assistant Restaurant Manager purpose is to support, learn, adapt, collaborate and lead the team members to fulfill the objectives of the department.
To support improve guest satisfaction, increase the departmental revenue, analyses business trends and implement all action plans given to improve restaurant performance.
JOB DESCRIPTION
Position: Assistant Restaurant Manager
Outlet Operations & Brand Standards
Assist in managing the daily operations of the restaurant and Room Service to ensure smooth, efficient, and professional service.
Implement and maintain Mercure brand standards and outlet concepts across Baitong, Ecume, Koh 17 Rooftop Bar & Speciality Restaurant.
Monitor food and beverage quality, presentation, service standards, cleanliness, and overall guest experience.
Ensure all food and beverage operations comply with HACCP, FSMS, food safety, and hygiene standards.
Guest Experience & Revenue
Drive guest satisfaction and dining experience through professional service and effective guest engagement.
Monitor guest feedback, social media reviews, and RPS results, and implement improvement actions accordingly.
Support promotional activities, special events, menu presentation, and service initiatives to enhance guest experience and maximize revenue.
Identify opportunities to improve outlet performance, revenue generation, and market competitiveness.
Team Leadership & Training
Supervise, coach, and motivate restaurant team members to achieve high standards of service and performance.
Conduct service and product knowledge training to strengthen team members' skills and professionalism.
Support staff induction, training needs analysis, performance appraisal, probation reviews, coaching, and counseling.
Maintain effective communication and positive working relationships within the team.
Ensure staffing requirements and departmental manpower needs are properly planned and supported.
Cost Control, Inventory & Administration
Monitor and control operating costs while maintaining required quality and service standards.
Ensure accurate monthly, quarterly, and annual inventory and stock-taking of OSE, FFE, beverages, and other operational items.
Monitor and maintain breakage, spoilage, disposal, and replacement records.
Ensure menus, beverage lists, and wine lists are accurate, updated, and maintained in good condition.
Implement and follow daily, weekly, and monthly operational checklists to ensure efficiency and consistency.
Hygiene, Safety & Quality Assurance
Conduct and record regular hygiene and sanitation spot checks throughout the restaurant and related operational areas.
Ensure food preparation, presentation, storage, and service comply with food safety and hygiene requirements.
Monitor restaurant and buffet set-up to ensure cleanliness, safety, presentation, and brand compliance.
Take corrective actions and follow up on operational issues to maintain consistent quality standards.
Performance & Business Improvement
Work closely with the Food & Beverage Manager to achieve departmental revenue, profitability, cost control, guest satisfaction, and employee engagement targets.
Analyze operational performance, guest feedback, and market trends and recommend appropriate improvements.
Set high performance standards and continuously seek opportunities to improve service quality, operational efficiency, and business results.
Lead by example in demonstrating brand values, grooming standards, professional behavior, and service excellence.
Policies, Procedures & Compliance
Implement and ensure compliance with hotel policies, procedures, brand standards, and operational guidelines.
Maintain up-to-date departmental standards, procedures, checklists, and staff records.
Attend departmental and hotel meetings as required and ensure relevant information and activities are effectively communicated to the team.
Perform other related duties and special projects as assigned by the immediate Supervisor/Manager.
Key Job Focus
Maximize restaurant profitability through revenue generation, effective cost control, and operational efficiency.
Consistently deliver excellent guest experiences while achieving RPS and employee engagement objectives.
Ensure compliance with Mercure brand standards, HACCP/FSMS, food safety, hygiene, and service quality requirements.
Develop and coach F&B team members to build a professional, high-performing, and guest-focused team.
Continuously identify opportunities for service improvement, revenue growth, and operational excellence.
Qualifications
Knowledge and Experience
A graduate student/ high school or working experience equivalent in hotel/ tourism/ culinary school.
Minimum of 3 years Supervisory role & 2 years Asst manager role in food and beverage management experience in a resort/ city hotels, preferably in the luxury setting
A strong understanding of operational controls, budgeting, sales, and marketing
Strong oral and written communication skills
Fast learner and subsequently ability to train and develop team members
Ability to work effectively in a team environment and take initiative
Excellent organizational skills.
Well adapt in a multi- cultural environment.
Additional Information
Competencies
Good interpersonal skills with ability to communicate with all levels of employees
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Good presentation and influencing skills
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Ability to work independently and has good initiative under dynamic environment
Self-motivated and energetic

Lead/Sr Lead – Strategy and Operations

Agoda

Bangkok

ภายนอก

6 ชม. ที่แล้ว

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity: As a Lead/Sr Lead, Strategy & Operations (Supply), you will be instrumental in helping the business drive the implementation of global initiatives and innovations. In this high-impact role, you will be responsible for safeguarding Agoda's market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers. You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion. The role is based in Bangkok and reports to the Sr Manager – Strategy and Ops. In this Role, you'll get to: - Lead cross-functional initiatives to maximize business performance and strengthen the competitive position of the hotel supply organization. - Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. - Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement. - Develop, implement, and improve new operational tools to gather internal and external insights. - Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners. - Work with senior stakeholders across multiple departments to drive projects and goals to completion. What you'll Need to Succeed: - 5-10 years of experience in operations, strategy, or project management required; experience leading cross-functional initiatives is a plus. - Very strong analytical and problem-solving skills. - Strong communication and stakeholder management skills with fluency in English. - Proven track record in project delivery and management. - Comfortable utilizing AI to improve work efficiency, quality, and output. - Experience in Internet, e-commerce, technology, or travel industry is a plus. - Experience in Management Consulting is a plus. - Bachelor's or equivalent degree required; MBA is a plus. - Team player with great collaboration skills. - Energetic and driven with a professional get-it-done attitude. - Creative and innovative; adapts well to and is energized by change. Working knowledge and fluency with SQL is a plus Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Assistant Restaurant Manager

เกี่ยวกับตำแหน่งงาน

CV ของคุณเหมาะกับงานนี้แค่ไหน?

ซ้อมสัมภาษณ์สำหรับตำแหน่งนี้ก่อนสมัครจริง

Accor

ตำแหน่งใกล้เคียง

Front Office Manager

Lead/Sr Lead – Strategy and Operations

Production Engineering

ลิงก์ที่เกี่ยวข้อง