This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Key Responsibilities
Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience.
Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences.
Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience.
Train, coach, and support team members in guest relations, service standards, and hospitality best practices.
Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service.
Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty.
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