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About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! Responsibilities: - Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters - Collaborate closely with internal teams and vendors to meet deadlines and quality expectations - Maintain localization assets such as style guides, glossaries, and translation memories - Support urgent translation requests as needed - Conduct product reviews for inconsistencies and localization issues - Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% - Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process - Improve AI prompt engineering to generate better translation output for the Korean markets - Support research and content experimentation to improve content performance and user engagement. - Participate in training initiatives related to specific ownership areas led by other Language Experts - Provide cultural and linguistic guidance for the Korean markets - Promote localization best practices by participating in translation quality audits and benchmarking activities. Desired skills and experience: - Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. - Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. - Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. - Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. - Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. - Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. - Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. - Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content. #Bangkok Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED) Location: Bangkok, Thailand (*Not open for remote work) Get to Know our Team: The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. The Opportunity: As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda. In this Role, you’ll get to: - Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output) - Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders. - Proactively identify opportunities for growth within supply and the wider business. - Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply. - Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence. - Automate manual operational processes and present back on time savings gained through modernization of business operations What you’ll Need to Succeed: - At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI - Advanced working knowledge and hands-on experience in SQL - Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably) - Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R) - Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). - A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.) - Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite. - Experience in conducting A/B testing experimentation - Strong experience in finding data insights and provide business recommendation to the business - A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping. - Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. - Data driven in both decision making and performance measurement. - Extreme comfort in ambiguous, fast-paced environment. - Ability to multi-task, prioritize and coordinate resources. It’s Great if you Have: - MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). - Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience. - Asian market experience. - Travel industry / e-commerce / tech / consulting experience. #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #yerevan #sydney #melbourne #perth #vienna #graz #linz #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy. This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally. This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management. We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence. As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership. What Makes This Role Unique Scale & Impact - Own a full P&L for a multi-million dollar partnership - Direct control over budget allocation and investment levels across channels - Your optimization decisions drive both immediate ROI and long-term partnership health Strategic Complexity - Manage multiple brands with different customer profiles - Navigate the intersection of B2B partnership management and B2C performance marketing - Balance partner relationships with data-driven optimization - Influence partner marketing strategy while ensuring Agoda profitability targets Channel Mastery & Technical Growth You'll oversee the full marketing funnel: - Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness - Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization - App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets - Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers - Advanced SQL for booking analysis and channel performance tracking - A/B testing and experimentation methodology with clear measurement frameworks - Marketing analytics including attribution modeling and incrementality measurement Cross-Cultural Collaboration - Weekly syncs with partner marketing team - Joint planning and collaborative problem-solving - Navigate cultural nuances in partnership management Key Responsibilities 1. Team Leadership & Development - Manage, mentor, and develop a team of 2-3 marketing specialists - Set team priorities and OKRs aligned to partnership goals - Conduct performance reviews and career development conversations - Foster a culture of experimentation, learning, and accountability 2. Strategic Marketing Leadership & P&L Ownership - Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals - Guide team on channel strategies and ensure execution excellence - Own the full marketing P&L for the partnership - Design experimentation roadmap to validate strategic hypotheses - Monitor channel health and guide team to drill into anomalies or opportunities - Oversee dashboard/reporting development and team analytics capability 3. Analytics Strategy & Insights - Define analytics roadmap and experimentation strategy for the team - Write SQL queries to answer strategic business questions and guide team on complex analysis - Guide team on measurement frameworks and experiment design - Synthesize insights into executive-ready recommendations with business impact quantification - Build team capability in analytics and experimentation 4. Strategic Planning & Executive Stakeholder Management - Develop annual marketing roadmap and quarterly plans aligned to partnership goals - Lead weekly syncs with partner marketing leadership - Present quarterly business reviews to Agoda leadership (Director/VP level) - Own the annual planning process and budget allocation across channels - Partner with Agoda's commercial and product teams on partnership optimization - Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data 5. Program & Project Management - Lead large, multi-workstream initiatives end-to-end - Build detailed project plans with risk mitigation and milestone tracking - Establish governance cadence and reporting mechanisms - Ensure disciplined execution across markets and teams Requirements We're looking for candidates who demonstrate: 1. Analytical & Technical Skills - SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins) - Strong analytical thinking with ability to translate data into actionable insights - Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards) - Bonus: Experience with experimentation design and statistical analysis - 7-10+ years in marketing, growth, or analytics roles 2. Marketing Channel Knowledge - Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO) - Experience optimizing marketing campaigns toward ROI/profitability targets - Familiarity with attribution models and incrementality measurement - Background in digital marketing, growth marketing, or marketing analytics preferred 3. Leadership & Stakeholder Management - 5+ years people management experience or demonstrated team leadership - Ability to influence without direct authority in a matrix organization - Executive communication skills — comfortable presenting to VP/Director level stakeholders - Required: Complex stakeholder management including partner relationships at senior levels - Cultural sensitivity for cross-border collaboration 4. Execution Excellence - Exceptional project management discipline - Ability to manage multiple concurrent initiatives - Strong attention to detail without losing strategic altitude 5. Business Orientation - Understands P&L drivers and growth mechanics - Makes data-informed decisions - Focused on impact, not activity What We Offer Ownership & Impact - You're not executing someone else's strategy — you're owning the outcomes - Test new ideas, run experiments, see direct impact on partnership performance - High visibility to leadership; your metrics are partnership KPIs Learning Environment - Work with Agoda's best-in-class marketing practices - Experimentation culture with clear measurement and learning - Complex, ambiguous problems that build problem-solving skills #London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas #PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing #Travel #Tech Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy. This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally. This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management. We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence. As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership. What Makes This Role Unique Scale & Impact - Own a full P&L for a multi-million dollar partnership - Direct control over budget allocation and investment levels across channels - Your optimization decisions drive both immediate ROI and long-term partnership health Strategic Complexity - Manage multiple brands with different customer profiles - Navigate the intersection of B2B partnership management and B2C performance marketing - Balance partner relationships with data-driven optimization - Influence partner marketing strategy while ensuring Agoda profitability targets Channel Mastery & Technical Growth You'll oversee the full marketing funnel: - Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness - Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization - App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets - Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers - Advanced SQL for booking analysis and channel performance tracking - A/B testing and experimentation methodology with clear measurement frameworks - Marketing analytics including attribution modeling and incrementality measurement Cross-Cultural Collaboration - Weekly syncs with partner marketing team - Joint planning and collaborative problem-solving - Navigate cultural nuances in partnership management Key Responsibilities 1. Team Leadership & Development - Manage, mentor, and develop a team of 2-3 marketing specialists - Set team priorities and OKRs aligned to partnership goals - Conduct performance reviews and career development conversations - Foster a culture of experimentation, learning, and accountability 2. Strategic Marketing Leadership & P&L Ownership - Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals - Guide team on channel strategies and ensure execution excellence - Own the full marketing P&L for the partnership - Design experimentation roadmap to validate strategic hypotheses - Monitor channel health and guide team to drill into anomalies or opportunities - Oversee dashboard/reporting development and team analytics capability 3. Analytics Strategy & Insights - Define analytics roadmap and experimentation strategy for the team - Write SQL queries to answer strategic business questions and guide team on complex analysis - Guide team on measurement frameworks and experiment design - Synthesize insights into executive-ready recommendations with business impact quantification - Build team capability in analytics and experimentation 4. Strategic Planning & Executive Stakeholder Management - Develop annual marketing roadmap and quarterly plans aligned to partnership goals - Lead weekly syncs with partner marketing leadership - Present quarterly business reviews to Agoda leadership (Director/VP level) - Own the annual planning process and budget allocation across channels - Partner with Agoda's commercial and product teams on partnership optimization - Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data 5. Program & Project Management - Lead large, multi-workstream initiatives end-to-end - Build detailed project plans with risk mitigation and milestone tracking - Establish governance cadence and reporting mechanisms - Ensure disciplined execution across markets and teams Requirements We're looking for candidates who demonstrate: 1. Analytical & Technical Skills - SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins) - Strong analytical thinking with ability to translate data into actionable insights - Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards) - Bonus: Experience with experimentation design and statistical analysis - 7-10+ years in marketing, growth, or analytics roles 2. Marketing Channel Knowledge - Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO) - Experience optimizing marketing campaigns toward ROI/profitability targets - Familiarity with attribution models and incrementality measurement - Background in digital marketing, growth marketing, or marketing analytics preferred 3. Leadership & Stakeholder Management - 5+ years people management experience or demonstrated team leadership - Ability to influence without direct authority in a matrix organization - Executive communication skills — comfortable presenting to VP/Director level stakeholders - Required: Complex stakeholder management including partner relationships at senior levels - Cultural sensitivity for cross-border collaboration 4. Execution Excellence - Exceptional project management discipline - Ability to manage multiple concurrent initiatives - Strong attention to detail without losing strategic altitude 5. Business Orientation - Understands P&L drivers and growth mechanics - Makes data-informed decisions - Focused on impact, not activity What We Offer Ownership & Impact - You're not executing someone else's strategy — you're owning the outcomes - Test new ideas, run experiments, see direct impact on partnership performance - High visibility to leadership; your metrics are partnership KPIs Learning Environment - Work with Agoda's best-in-class marketing practices - Experimentation culture with clear measurement and learning - Complex, ambiguous problems that build problem-solving skills #London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas #PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing #Travel #Tech Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. This role is within the Partner Excellence team, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys. The Opportunity: This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post‑booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost‑to‑serve, unlock commercial value from partner support insights You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non‑technical (Operations/Support/Commercial) teams. In this Role, you’ll get to: Lead and Own a Portfolio of Transformational Initiatives - Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives. - Prioritize, plan, and drive initiatives that improve mission‑critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. - Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. Shape End‑to‑End Customer & Process Improvements - Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. - Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. - Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. Drive Commercial driven Solutions & Insights in Operations - Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. - Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. - Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self‑service, post-booking APIs). Lead and Develop a High‑Performing Team - Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. - Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team. - Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. - Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. - Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. What you’ll Need to Succeed: Experience & Background - At least 8–10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields. - Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). - Proven track record of leading and influencing complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. - Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. Technical & Analytical Skills - Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. - Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. - Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn) - Exposure to AI/ML‑driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. Commercial Excellence, Process, and Delivery Skills - Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments. - Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. - Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. Leadership, Communication & Ways of Working - Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. - Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. - A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. - Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. - Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. What we offer - Competitive compensation package (relocation support and visa support provided for successful overseas candidates) - Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. - Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. - Continuous learning and development opportunities through corporate learning programs. - Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: Strategy & Analytics is a fast-growing and dynamic team within the Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics, and business strategy. The Opportunity: As Lead Manager / Associate Director – Strategy & Analytics, you will lead the data strategy and governance of one of Booking Holdings' most critical initiatives, defining how Agoda and Booking.com collectively measure, interpret, and act on business performance. Within Booking Holdings, an enhanced and more connected B2B business is being built consolidating the businesses of Booking.com and Agoda into a single global division (“New B2B Business”) You will own a high-visibility, cross-brand program that goes far beyond data management. This initiative shapes how the company defines growth, evaluates profitability, and allocates resources across its portfolio of businesses, with the work you deliver directly informing decisions at the highest levels of the organization. If you are energized by impact and ready to build something that truly matters, this role is for you. What You’ll Do: - Lead the design and implementation of a unified data strategy and measurement framework across Agoda and Booking.com establishing a single source of truth for how the New B2B Business defines, tracks, and acts on performance - Own the data harmonization roadmap from scoping through phased delivery, ensuring alignment on definitions, metrics, and data logic across three distinct brand organizations with differing systems and conventions - Analyze and translate complex data into actionable insights that drive business strategy and enable strategic decision-making - Build and develop a high-performing global team of analysts by setting strategic direction, establishing quality standards, and creating an environment where the team operates with clarity, accountability, and ambition - Collaborate with senior stakeholders and cross-functional global teams across Analytics, Product, Tech, Finance, Legal, etc., to execute on strategic initiatives - Keep leadership informed and aligned by providing rigorous reporting and analysis on strategic initiatives, communicating progress, risks, and recommendations in a clear and structured manner to support data-driven decision-making at the Executive level Required Qualifications: - 7+ years of total professional experience in an analytically rigorous environment; prior experience at a top-tier management consulting firm with demonstrated progression and impact is strongly preferred - Proven experience leading complex, multi-stakeholder projects, owning timelines, deliverables, and executive reporting - A track record of independently structuring and solving complex, ambiguous problems  - Strong data literacy and business numeracy, genuinely comfortable interrogating business metrics, evaluating data logic, and translating numbers into meaningful business insights - Prior experience managing and developing a team, with the ability to lead across geographies and functions - Exceptional Executive communication and presentation skills, able to distill complex, nuanced topics into clear, compelling, and actionable narratives - A high-ownership mindset, comfortable with ambiguity, energized by fast-moving environments, and fully accountable for outcomes Preferred Qualifications: - Proficiency in SQL or data querying tools - Proficiency in Tableau or equivalent BI and visualization platforms - A degree in Statistics, Economics, Mathematics, Computer Science, or a related quantitative discipline; an MBA or advanced degree from a top-tier institution is a meaningful plus Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich thousands of Agoda employees through individual growth, outstanding learning programs, and various means of assistance. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: This is a high-impact leadership role responsible for scaling one of Agoda's most critical engineering hiring functions — balancing speed, quality, and long-term talent strategy for the Tech organization. In this role, you will lead a team of TA Partners and Associate TA Partners while collaborating closely with key stakeholders, including Tech Department Leadership and Management, HR Business Partners, and Talent Analytics teams. You will focus on two core areas: driving your team to consistently achieve high-volume, high-quality hiring targets, and leading initiatives that continuously improve the recruitment function. In this Role, you'll get to: - Lead the team to hire to target and remain fully staffed by optimizing sourcing strategy, recruitment funnel, and team structure - Own and manage a high-volume, evergreen hiring engine, delivering 100+ quality hires per year in a fast-paced environment - Drive improvements to hire quality (measured by objective metrics) through data-driven experimentation - Ensure operational excellence across every stage of the recruitment process (position intake, JDs, pre-screening, interview scorecards, offer communication, etc.) - Leverage recruitment data and reporting to partner effectively with your team and the broader business, including Tech Leadership - Reduce cost per hire while maintaining quality standards - Ensure Hiring Managers supported by your team develop strong interviewing skills - Develop strategies to build talent pipelines, adapting the bar appropriately to evolving hiring needs - Manage, coach, and grow a team of strong recruiters, enabling them to hire game-changers for Agoda - Act as a hands-on leader — comfortable diving into the details of sourcing, screening, or data when needed, not just managing from a distance - Explore and adopt AI-powered tools to improve recruiter productivity, candidate experience, and overall delivery - Lead projects that transform the recruitment function, such as: - Defining operational excellence standards for the recruitment process - Introducing new assessment tools - Building upskilling programs for recruiters - Experimenting with new recruitment models and approaches What You'll Need to Succeed: Must-Haves: - 8+ years of experience in recruitment, with a minimum of 2+ years in team management within a fast-paced, dynamic global environment - Proven experience managing high-volume, high-quality evergreen hiring programs (at least 100+ hires/year) - Strong ability to leverage data to drive decisions and optimize outcomes - Leadership skills to rally recruiters around ambitious targets - A strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution - Continuous improvement mindset with high ownership — proactively identifying inefficiencies rather than reactively - Ability to work effectively across multiple senior stakeholders, including Tech Leadership Nice-to-Haves: - Experience hiring for the Southeast Asia market - Experience managing relocation-based hiring across multiple international markets - Some exposure to leveraging AI tools to improve recruiting workflows or delivery - A track record of progression or promotion in previous roles, reflecting the ability to grow with scope and responsibility - Exposure to headcount models and resource planning Additional Requirements: - Fluent in English *This role is based in Bangkok; relocation support will be provided. #LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the opportunity Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division (“New B2B Business”) About the role In this role, you will shape pricing and commercial strategies for partner opportunities, advise stakeholders on trade-offs, and drive value through execution and experimentation. You will work across Commercial, Product, Data Science, Marketing, and partner-facing teams, often in situations where alignment matters as much as the analysis itself. What you'll do - Own and evolve pricing strategies and optimization for B2B partner channels. - Build and lead experimentation roadmaps, including test design, success measures, decision frameworks, and post-test actions. - Evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling where relevant. - Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across Commercial, Product, Data Science, Marketing, and operations teams. - Turn complex findings into concise executive narratives, recommendations, and decision-ready materials; Manage strategic partner and vendor interactions when required, including presentations, working sessions, and follow-ups. What you'll bring - Experience applying quantitative analysis to commercial decisions in technology, e-commerce, travel, management consulting, internal strategy, or pricing. - Strong business judgment and structured problem-solving skills, with the ability to frame ambiguous questions, evaluate trade-offs, and recommend a path forward. - Exceptional stakeholder management and communication skills, including the ability to influence without authority and build alignment across functions, seniority levels, and geographies. - Fluency with data and analytical tools, including advanced SQL; experience with visualization tools such as Tableau or an equivalent platform. - Practical experience designing or interpreting controlled experiments and translating results into decisions. - A high-ownership, bias-for-action mindset and comfort operating in a fast-paced, test-and-learn environment. - A bachelor's degree in a quantitative, business, or related field, or equivalent practical experience. It's a plus if you have - A background in using quantitative data for decision making within tech, ecommerce , management consulting, internal strategy, or pricing initiatives - Experience building decision frameworks or analytical tools that are used repeatedly in live business decisions. - Working knowledge of Python or R for modeling and scalable analysis. What success looks like - Become a trusted advisor whose recommendations are clear, rigorous, and commercially grounded. - Turn pricing insights and experiments into decisions and coordinated execution. - Build alignment across stakeholders, functions, and markets. - Develop repeatable approaches that can scale across partners. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. The Opportunity: The Global Privacy environment is changing at a speed never seen before and while this poses a significant challenge for global businesses such as ours to keep up with the laws, it also presents a great opportunity for you to be a part of a global data privacy team directly contributing to build the trust of our users, employees, and partners at Agoda. As a Data Privacy Analyst, you will support Agoda’s Privacy Advisory function by helping the team provide timely, well-organized privacy legal advice across the business, while also keeping the engine room of the advisory practice running smoothly – from knowledge management to performance metrics. You will work closely with a world class privacy team comprising of subject matter experts , security professionals and technology teams in a global work environment. In this Role, you’ll get to: - Conduct fact-finding for privacy advisory queries – gathering relevant business context, prior guidance and documentation to facilitate efficient legal assessment of requests - Provide support on privacy advisory matters, including drafting initial reviews and assessments under guidance - Support training and awareness initiatives and regulatory change management initiatives - Actively manage the privacy advisory repository from end-to-end - Establish, review & improve privacy policies, standards, and procedures - Identify & manage privacy risks associated with 3rd parties - Upkeep, maintain and improve privacy controls - Improve privacy team's efficiencies using data analytics (Metrics, Key Risk Indicators, Dashboards, Trend analysis) - Provide project management support for specific privacy projects What you’ll Need to Succeed: - A genuine interest in data privacy and/or technology law - 1-2 years’ experience in Legal, Governance, Risk or Compliance disciplines - Excellent organizational skills and attention to detail - Great written and verbal communication skills - Well versed with MS Office suite - Willingness to go the extra mile to get the job done including routine and , administrative, tasks - Curiosity & willingness to explore privacy concepts and ask questions - Proficient in English It’s Great if you Have: - Basic understanding of privacy concepts or laws (GDPR, PDPA, etc) - Experience with data/metrics tracking (Excel, dashboards, etc.) - Prior exposure to legal document or template management - Ability to execute at pace and multi-task in an agile environment We Offer: ​  - ​A dynamic role in a fast-growing team of a reputable global company  - ​Working in an international environment  - ​Great opportunities for further development in data privacy, cybersecurity and artificial intelligence    - ​Working in a team of flexibly minded and highly skilled professionals​  Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. We’re looking for a Commercial Finance Manager to join the Finance team in Bangkok. Relocation is provided. In this Role, you'll get to: - Develop and deliver executive-level presentations and narratives that translate complex data, processes, and strategic initiatives into clear, actionable insights for senior leadership decision-making - Own parts of the company’s forecasts - Collaborate with senior business partners across departments inside and outside of Finance on impactful projects - Work in partnership with Booking Holdings and other BHI brands to drive strategy and build value across the group - Assist in development of business cases related to Agoda’s strategic priorities - Contribute to the team’s key analyses and reporting packs - Be part of a diverse, international team of finance professionals - Help the team provide the necessary information for effective decision-making Qualifications & Skills Required - 8+ years of total experience, with some of them in an analytically focused role requiring strong commercial creativity and sound financial skills. - Bachelor’s Degree or higher in business-related or quantitative subject - Intellectually strong & curious - good strategic thinker with commercial acumen and judgement - Ability to quickly adapt to a fast-paced environment - Excellent analytical/numerical skills - including strong attention to detail - Strong financial modeling skills and advanced knowledge of financial concepts - Good communication skills - ability to convey messages in a clear and concise manner It's Great if you have: - Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA) - Demonstrable experience with AI automation - Experience working in the tech industry - Proficiency with SQL #Malaysia #Philippines #Australia #Indonesia #London #UK #Canada #USA #NewYork #LA Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! Responsibilities: - Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters - Collaborate closely with internal teams and vendors to meet deadlines and quality expectations - Maintain localization assets such as style guides, glossaries, and translation memories - Support urgent translation requests as needed - Conduct product reviews for inconsistencies and localization issues - Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% - Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process - Improve AI prompt engineering to generate better translation output for the Korean markets - Support research and content experimentation to improve content performance and user engagement. - Participate in training initiatives related to specific ownership areas led by other Language Experts - Provide cultural and linguistic guidance for the Korean markets - Promote localization best practices by participating in translation quality audits and benchmarking activities. Desired skills and experience: - Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. - Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. - Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. - Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. - Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. - Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. - Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. - Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content. #Bangkok #Seoul #Busan #Incheon #Daegu #Daejeon #Gwangju #Ulsan #Jeju City #Suwon #Jeonju Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: - People Help Desk / Tier 1 services - Tier 0 / self-service and knowledge foundations - Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model - Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. - Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. - Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. - Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team - Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. - Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. - Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. - Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services - Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. - Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. - Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. - Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. - Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams - Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. - Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. - Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. - Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations - Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. - Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. - Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. - Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery - Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. - Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. - Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. - Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement - Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. - Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. - Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. - Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change - Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. - Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. - Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. - Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed - Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. - Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. - Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. - Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. - Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. - Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. - Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. - Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. - Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. - Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. - Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. - Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have - Experience in a global or regional HR shared services / People services environment. - Experience leading both broad employee support teams and specialist employee relations or case management teams. - Experience in knowledge management, service content strategy, and self-service adoption. - Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. - Experience improving employee experience through service redesign, process simplification, or digital product thinking. - Experience in a high-growth tech, internet, or digital business. - Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: - People Help Desk / Tier 1 services - Tier 0 / self-service and knowledge foundations - Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model - Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. - Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. - Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. - Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team - Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. - Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. - Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. - Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services - Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. - Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. - Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. - Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. - Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams - Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. - Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. - Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. - Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations - Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. - Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. - Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. - Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery - Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. - Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. - Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. - Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement - Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. - Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. - Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. - Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change - Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. - Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. - Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. - Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed - Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. - Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. - Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. - Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. - Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. - Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. - Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. - Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. - Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. - Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. - Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. - Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have - Experience in a global or regional HR shared services / People services environment. - Experience leading both broad employee support teams and specialist employee relations or case management teams. - Experience in knowledge management, service content strategy, and self-service adoption. - Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. - Experience improving employee experience through service redesign, process simplification, or digital product thinking. - Experience in a high-growth tech, internet, or digital business. - Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: - People Help Desk / Tier 1 services - Tier 0 / self-service and knowledge foundations - Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model - Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. - Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. - Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. - Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team - Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. - Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. - Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. - Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services - Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. - Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. - Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. - Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. - Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams - Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. - Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. - Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. - Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations - Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. - Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. - Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. - Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery - Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. - Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. - Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. - Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement - Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. - Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. - Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. - Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change - Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. - Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. - Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. - Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed - Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. - Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. - Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. - Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. - Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. - Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. - Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. - Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. - Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. - Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. - Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. - Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have - Experience in a global or regional HR shared services / People services environment. - Experience leading both broad employee support teams and specialist employee relations or case management teams. - Experience in knowledge management, service content strategy, and self-service adoption. - Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. - Experience improving employee experience through service redesign, process simplification, or digital product thinking. - Experience in a high-growth tech, internet, or digital business. - Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling. Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience. The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs. The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement. In This Role, You'll Get To : Production Support & Issue Resolution - Provide day-to-day support for the Workday platform in a post-go-live environment. - Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. - Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. - Triage issues and escalate to the appropriate internal teams or external partners when needed. - Support root cause analysis and recommend preventive solutions to reduce recurring issues. Configuration & System Maintenance - Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. - Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. - Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. - Ensure changes are designed and deployed in alignment with governance and change control processes. Business Process Optimization - Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. - Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. - Translate business requirements into functional designs and system changes. - Support continuous improvement initiatives following implementation stabilization. Stakeholder Partnership - Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. - Gather and clarify requirements for enhancements, fixes, and process changes. - Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. - Provide guidance to end users and stakeholders on Workday functionality and best practices. Testing & Release Management - Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. - Support Workday semiannual release reviews, impact assessments, and feature evaluations. - Maintain test scripts and ensure critical business processes are validated before deployment. - Partner with teams to ensure smooth production deployment and post-release support. Reporting, Data, and Compliance - Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. - Support the development and maintenance of Workday reports, dashboards, and data extracts. - Ensure compliance with internal controls, audit requirements, and data governance standards. - Help monitor security access and support periodic access reviews as needed. Documentation & Knowledge Management - Maintain functional documentation, configuration logs, SOPs, and knowledge articles. - Document business processes, issue resolutions, and change impacts clearly and accurately. - Contribute to training materials and support user enablement where required. What You'll Need to Succeed: - Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. - Experience supporting Workday in a post-go-live or production environment. - Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. - Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. - Experience gathering requirements, troubleshooting issues, and supporting system enhancements. - Strong analytical and problem-solving skills. - Excellent communication and stakeholder management skills. It's Great If You Have: - Experience supporting in both functional and technical workstreams in Workday - Experience in Workday implementation, stabilization, or optimization projects. - Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. - Experience supporting Workday releases and regression testing. - Knowledge of HR, Payroll, or Finance operational processes. - Workday certification(s) in relevant functional areas. - Experience working in a global or multi-country environment. #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. *This role is based in Bangkok with relocations provided for successful candidate **There's no option to be fully remote nor to be based in other cities The Opportunity: As a key member of our high-performing Global Payroll team based in Bangkok, you will play a vital role in shaping a world-class global payroll process that supports our employees across the globe. Reporting to the Payroll Manager, the Senior Analyst, Payroll will oversee the timely and accurate processing of assigned international payroll transactions, ensuring strict compliance with local laws and regulations. In this Role, you'll get to: - Responsible for monthly payroll activities such as collating and validating inputs, outputs, and statutory payments for assigned countries. - Coordinate with external payroll vendors to ensure timely and accurate payments and filing of taxes, social security funds, provident funds, and other third-party payments to government authorities. - Manage payroll vendors by strictly adhering to the contract and SLA and ensuring compliance with local regulatory requirements. - Manage inquiries relating to payroll matters from internal and external stakeholders, and provide advice as required. - Participate and support ad-hoc projects relating to new process implementations or enhancements and perform user testing on systems. - Lead and support payroll migration and integration initiatives, including vendor transitions, system upgrades, and process harmonization with minimal disruption. - Collaborate with internal People teams and external partners to set up processes, procedures, and policies for new payroll systems or countries. - Support external and internal audits. - Own and drive process improvement initiatives for respective assigned countries. What you'll Need to Succeed: - Holds a Bachelor’s degree in any field. - At least 2 years of People Operations or end-to-end Payroll experience in an international fast-paced organization. - Experienced in managing APAC payroll. - Proven experience in payroll migration and integration projects, with a strong ability to manage complex transitions and ensure operational continuity. - Excellent communication skills, both written and verbal. Fluency in English is a must. - Strong analytical, articulation, and problem-solving skills, with great attention to detail. - Proven track record in process improvement and/or automation implementations. - Proficient in all MS products: Word, Excel, PowerPoint, etc. - Experience in Workday is preferred but not a must. - A team player who can operate effectively in a fast-paced and multicultural environment. - Resilience to work under tight deadlines and pressure. - High level of discretion, confidentiality, and ethics. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.  As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.   In this Role, you’ll get to: - Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners). - Is responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country - Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value. - Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth. - Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner. - Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter. - Responds to the needs and requests of hotel partners in a timely and effective manner. - Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager. What you’ll Need to Succeed: - Bachelor’s degree - Minimum 3 – 5 years of experience in business development and/or account management - Strong interpersonal skills & ability to influence both external / internal stakeholders - Experience in internet/e-commerce preferred - Strong analytical and problem-solving skills - Team player with a professional “get it done” attitude and work ethic - Proven success in acquiring, building & maintaining long term customer relationships - Adapts well to change and able to work in a fast-paced environment. - Ability to create new, innovative ideas - Strong Proficiency in English and fluent in Thai   It’s Great if you have: - MBA or Master’s degree - Experience in Travel industry Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity We are currently seeking to hire a Senior Consultant. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers. This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve. We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, engagement, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management. In This Role, You'll Get To - Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement - Use data to inform strategy, track and measure impact of programs tied to business output - Provide proactive analysis of data to identify patterns and provide actionable recommendations - Present analysis and insights to senior leadership on relevant talent strategies e.g.: - Patterns of employee behavior such as attrition, promotion, performance management outcomes, - Employee sentiment surveys - Demographic patterns - Employ innovative methods to scale capability, that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc. - Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching - ​Promote People compliance and operations to minimize regulatory violations and prevent rework - Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes - Apply change management, stakeholder engagement, and communication strategies to help teams navigate transformation and embed lasting behavioral and cultural change. What You'll Need to Succeed - 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization - Undergraduate degree from a top university expected, advanced degrees welcome - Acute business acumen and understanding of how organizational structures and dynamics relate to execution - Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences - Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis - Excellent judgement, self-motivated, curious, and trustworthy - Strong problem-solving and ability to work with data to identify patterns and generate actionable insights - Excellent communication skills and experience in meeting and presenting to senior executives - Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities. - Utmost discretion, confidentiality, and professional ethics - Ability to thrive in a multicultural environment - Ability to effectively handle ambiguity and adapt in a constantly changing business environment - Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount. - Flexibility and a sense of humor are a must **This role is Based in Bangkok** Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team Agoda Finance plays a critical role in enabling the company’s continued growth, balancing strong financial governance with speed, scalability, and innovation. As Agoda expands globally across products and markets, Finance is a key partner in building efficient, resilient, and forward-looking operations. Within this environment, the Accounts Receivable team helps ensure Agoda can scale sustainably by driving operational excellence across receivables, billing, collections partnership, controls, and reporting. The team works closely with stakeholders across Finance, Product, Technology, Supply, and Operations to solve complex problems, improve processes, and strengthen the company’s financial foundation. The Opportunity We are looking for a senior finance leader to own and evolve Agoda’s Accounts Receivable operations in a fast-moving, global, and highly cross-functional environment. This role is ideal for someone who combines strong financial and operational fundamentals with a hands-on approach to solving complex problems, improving processes, and building scalable solutions. You will lead core Accounts Receivable and revenue-related operations, while also helping shape the strategy, controls, reporting, and transformation roadmap for the function. This role requires strong partnership across teams, sound judgment, and the ability to balance commercial realities with financial discipline. What You’ll Do 1) Accounts Receivable Operations & Governance - Lead Agoda’s day-to-day Accounts Receivable and revenue-related operations, ensuring processes are accurate, efficient, scalable, and compliant with accounting standards, SOX, and internal policies. - Define and drive the AR operating strategy, aligned with business growth, cash flow optimization, operational efficiency, and risk management objectives. - Own and continuously improve end-to-end receivables processes, including invoicing, aging management, overdue monitoring, dispute resolution partnership, and bad debt governance. - Partner closely with Collections and other cross-functional teams to improve receivables recovery, reduce operational friction, and strengthen overall process effectiveness. - Own AR performance reporting and KPIs, including DSO, CEI, overdue balances, dispute aging, and bad debt metrics; provide clear insights and recommendations to management. - Oversee and strengthen the bad debt provisioning process through robust analysis, controls, monitoring, and governance. - Oversee month-end and year-end close activities related to receivables, ensuring timely, accurate, and well-controlled internal and external reporting. 2) Finance Transformation & Process Improvement - Help shape the strategy, controls, reporting, and transformation roadmap for the function in support of Agoda’s continued scale and operational maturity. - Lead and support finance transformation initiatives impacting AR operations, including requirements gathering, process design, UAT, implementation, go-live support, and post-launch monitoring. - Identify root causes of operational issues and work cross-functionally with Product, Technology, Finance Systems, Supply, Customer Support, and other stakeholders to drive sustainable solutions. - Drive process standardization, automation, and operational scalability through stronger workflows, clearer ownership, and data-driven performance management. 3) Leadership & Cross-Functional Partnership - Act as a trusted business partner to both finance and non-finance stakeholders, balancing relationship management with strong financial rigor and control discipline. - Lead, mentor, and develop AR-related teams across billing, receivables, and collections-facing processes, building a high-performance culture with clear accountability and continuous improvement mindset. What You’ll Need to Succeed - Bachelor’s or Master’s degree in Accounting, Finance, Business, or a related field. - CPA, CFA, or other relevant professional qualification is a plus. - 8–12 years of relevant experience in finance operations, with strong exposure to Accounts Receivable, revenue-related operations, or other complex finance processes. - Proven experience leading teams and managing workstreams in a fast-paced, high-growth, or cross-functional environment. - Strong understanding of financial operations, internal controls, and accounting compliance requirements. - Demonstrated ability to drive process improvement, standardization, and operational change. - Strong analytical and problem-solving skills, with the ability to assess issues end-to-end and translate findings into practical actions. - Ability to operate effectively in a dynamic environment with shifting priorities, ambiguity, and evolving business needs. - Strong stakeholder management and communication skills, with the ability to influence across different functions and levels of seniority. - Strong leadership capabilities, with experience building teams, developing talent, and driving accountability. - Comfort working with data, metrics, and performance reporting to support decision-making and operational improvement. - Strong presentation skills, with the ability to communicate clearly to senior and large audiences. It’s Great if You Have - Experience in online payments, digital platforms, or e-commerce environments. - Experience working in a multinational, high-volume, or tech-enabled operating environment. - Exposure to system implementation, finance transformation, workflow redesign, or automation initiatives. - Knowledge of SQL, Excel automation, or other data analysis / visualization tools. - Familiarity with receivables performance metrics, control frameworks, and operational risk management in scaled environments. Why Join Agoda Finance At Agoda, you’ll have the opportunity to work at the intersection of finance, operations, systems, and business growth. This role offers meaningful ownership, a broad stakeholder landscape, and the chance to help shape how a global travel tech company scales its finance operations. If you’re excited about solving complex problems, improving processes, and building high-impact finance capabilities in a data-driven environment, we’d love to hear from you. What you’ll get:  - A relocation package including visa-sponsorship to help you and your family get here comfortably.  - Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  - Employee resource groups for every culture and background - Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  - Professional growth and learning budget, including several in-person development programs for each stage of your career. - The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  #India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to know our team Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we’re also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. Job Description - Manage day-to-day activities of the company’s finance operations mainly related to Accounts Receivable and Revenue; ensuring all financial transactions, systems, and procedures comply with regulations, accounting principles, and standards. - Lead day-to-day finance operations for Accounts Receivable and Revenue, ensuring compliance with accounting standards, regulations, SOX, and internal policies. - Define and execute the global/regional AR strategy aligned with business goals, cash-flow optimization, and risk management. - Drive standardization, automation, and optimization of invoicing, aging, and overdue receivables management in partnership with Collections. - Own AR performance reporting and KPIs (DSO, CEI, overdue %, dispute aging, bad debt) and deliver actionable insights to management. - Manage and continuously improve the bad-debt provisioning process through analysis, controls, and governance. - Act as a key business partner, balancing commercial relationships with strong financial discipline and dispute resolution. - Lead finance transformation initiatives and projects, including requirements definition, process design, UAT, go-live support, and post-implementation monitoring. - Troubleshoot operational issues and collaborate cross-functionally with IT, Product, Finance Systems, Supply, and Customer Support to resolve root causes. - Oversee month-end and year-end close activities related to receivables, ensuring timely and accurate internal and external reporting. - Lead, mentor, and develop AR, billing, and collections teams; establish clear ownership, escalation paths, and a high-performance, metrics-driven culture. What you’ll need to succeed - Ideally a Masters in a Business field or CPA/ CFA or related certification. But we are open to Bachelor’s degree holders with a great execution track record - Minimum of 8-12 years of working experience in finance operations (either accounts payable or accounts receivable functions), FP&A with some experience at management level, including some managerial experience. - Strong problem-solving skills with the ability to think outside the box. - Flexible and able to adapt to a fast-paced environment with a growth mindset - Strong ability to prioritize and manage expectations. - Strong ability to communicate articulately and efficiently with stakeholders and your own team. - Excellent leadership and team management skills - Solid ability to prepare and carry out presentations to large and senior audiences. - Experience in driving and implement process improvement. - Familiar with financial & accounting management and internal controls It’s great if you have - Experience in online payment processes  - Knowledge of SQL and data analysis tools What you’ll get:  - A relocation package including visa-sponsorship to help you and your family get here comfortably.  - Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  - Employee resource groups for every culture and background - Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  - Professional growth and learning budget, including several in-person development programs for each stage of your career. - The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  #India #Thailand #Malaysia #Singapore #Philippines #Vietnam #Indonesia #SriLanka #Bangladesh #Pakistan #China #Japan #SouthKorea #Taiwan #HongKong #Australia #NewZealand #UAE #SaudiArabia #Qatar #Oman #Bahrain #Kuwait #UnitedKingdom #Ireland #Netherlands #Germany #France #Spain #Portugal #Italy #Poland #Hungary #Romania #CzechRepublic #Bulgaria #Greece #Sweden #Denmark #Finland #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.