12 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The New Business Initiatives team of project managers is a critical driver of Agoda and Finance department’s success, balancing innovation, and growth with smart risk management. It’s a team that provides strategic insights to Agoda’s business leaders in the pursuit of launching new initiatives in a sustainable and scalable manner, aims to provide world class execution for projects and serves as a vibrant learning ground for people, providing a pulse check on every strategic initiative Agoda pursues.
The Opportunity:
We are looking for a talented, results-oriented Project Manager to join the Agoda finance team. You will have:
- A front row seat on key Agoda strategic initiatives
- Opportunity to drive implementation of those key initiatives with a Finance lens
- Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more)
- Leverage your organizational skills combined with subject matter expertise to make an impact
- Drive Process Integration and automation: Lead initiatives to streamline and integrate financial processes across teams, ensuring efficiency, scalability, and alignment with organizational goals.
Successful candidates tend to have strong presence, possess some sort of Finance expertise, are articulate, self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result oriented manner.
In this Role, you’ll get to:
- Project manage and implement various company-wide strategic initiatives.
- Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, financial systems, risk & control etc.) and systems.
- Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
- Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
- Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
- Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
- Assist with UAT testing
- Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly
What you’ll Need to Succeed:
- Ideally with minimum total 8 years of experiences in finance/accounting related.
- Require minimum 5 years of Finance project management experience, Ideally with exposure in Finance Project Related (P2P/O2C/R2R/Treasury)
- Ideally with some tech industry / e-commerce background, some finance operations and business analysis experience.
- Extensive stakeholder management experience and ability to influence people
- Process Integration Expertise: Demonstrated experience leading process integration, reorganization, or transformation initiatives in a fast-paced, dynamic environment.
- Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable)
- Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
- Comfortable working with uncertainty and experimentation in a high-velocity environment
- Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
- Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
- Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills
- High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
It’s Great if you have:
- Experience with Fast Pace industry or Consulting Firm
- Experience with finance tools and processes with some accounting and reporting knowhow
- Experience working closely with Product and IT
- Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, etc.)
#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Manila #HoChiMinh #Jakarta #Prague #Berlin #Madrid #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #Mumbai #India
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
12 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Role overview:
Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful.
In this Role, you'll get to:
Online Reputation Management & Monitoring
- Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to identify potential business impact.
- Synthesize complex social data from multiple sources into clear ORM summaries, recommendations, and decision-ready materials for stakeholders.
- Develop, document, and maintain ORM playbooks, escalation templates, and investigation frameworks; ensure governance and controls requirements are met.
- Track mitigation plans and ensure timely follow-up on action items and unresolved reputational risks.
Reporting & Data Analysis
- Analyze social media dashboards and platform data to identify trends, root causes, and performance opportunities.
- Prepare robust social listening and ORM reports for senior stakeholders, highlighting key signals, ongoing initiatives, and actionable insights.
- Leverage data tools (SQL, Tableau, or equivalent) to build and maintain reporting frameworks that support operational decision-making.
Team Management & Operational Collaboration
- Manage and develop a team of social media agents - coach, mentor, motivate, and evaluate performance on a regular basis.
- Identify performance gaps, formulate action plans to address them, and monitor outcomes to ensure success.
- Continuously monitor traffic and service levels; highlight discrepancies and take immediate corrective action.
- Assist with planning and organizing proper coverage and staffing alignment.
- Partner with WFM, QA, and cross-functional teams on key operational initiatives and document learnings.
Process Improvement & Ownership
- Drive continuous improvement in social listening workflows, monitoring processes, and post-incident learnings.
- Lead cross-department working group discussions and provide post-mortem reviews for reputational and operational incidents.
- Improve internal processes by identifying recurring pain points, operational gaps, and opportunities to standardize ORM management.
- Supervise quality assurance processes and related training of team members to ensure consistent, high-quality customer service.
- Act as backup to the Operations Manager when needed.
What you'll Need to Succeed and Requirement to Apply:
- Experience: 6+ years of total blended experience in social media, social care, or online reputation management, with a minimum of 2 years in a people management or managerial role; experience working with operational or contact center data is an advantage.
- Social Care & ORM expertise: Strong, hands-on experience managing social media channels as a customer service function and demonstrated experience in ORM - social listening, brand monitoring, reporting, and driving improvement actions based on insights.
- Social media tools proficiency: Proficiency in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social), with end-to-end working knowledge of the tool.
- Data acumen: Proficiency in SQL, Tableau, and other data platforms, alongside Microsoft products including Word, Excel, and PowerPoint.
- Effective communication: Explain technical and social media findings to non-technical stakeholders; produce concise, executive-level summaries and reports.
- Analytical thinking / problem solving: Ability to translate social listening and ORM insights into actionable improvement strategies and operational recommendations.
- Prioritization & time management: Deliver timely analysis, maintain operational cadences, and manage multiple initiatives effectively across different timelines.
- Teamwork & collaboration: Trusted partner across multiple functions; reliable under pressure.
- Ownership: Demonstrated ownership, accountability, and resilience under ambiguity in fast-paced, dynamic, multicultural environments.
- English proficiency: Excellent command of spoken and written English; the ability to speak and write in any additional language will be preferred.
It's Great if you have:
- SaaS enablement experience in social listening: experience configuring, optimizing, or scaling social listening or ORM platforms.
- Background in corporate communications, brand management, or community management.
- Knowledge of Agoda products and customer service procedures.
No. of Openings: 1 position
Working hour: 5-day work week (weekends may be included) with rotating shift schedule (shifts rotate throughout the week).
*Working hours and shift patterns may evolve over time in line with business and operational requirements. Employees should be prepared to work rotating shifts, including evenings, weekends, public holidays, and potentially overnight hours, where applicable.
Location: We welcome applications from Bangkok, Thailand and Kuala Lumpur, Malaysia. Strong preference for candidates already based within the respective country. Relocation support eligibility is subject to confirmation.
Selection Process:
Application Screening by Recruiter --> Recruiter Phone Screen --> SHL Assessment --> Round 1 Interview (Regional Manager) --> Final Interview (Senior manager)
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
13 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to know our team
In Product, ideas come alive. The world moves fast, and our culture is built on ownership, speed, and minimal bureaucracy. This is the environment that empowers you to make decisions, move quickly, and do what you believe is right. Our Product Managers move fast, learn from failure, and continuously iterate.
As a product-centric organization, we work cross-functionally to build products from conception to launch, bringing together engineering, design, data, and business teams. Agoda Product Managers work closely with executive leadership and have high visibility across the organization, with direct impact on the company’s growth and strategy. We put travelers first and aim to create exceptional travel experiences through innovative product thinking.
The opportunity
This role is based in Bangkok/Tokyo based. Our Senior Product Managers are analytical, hands-on, and highly data-driven. They are responsible for building products end-to-end, using analysis, experimentation, and rapid iteration to create solutions that are tailored to traveler needs.
As our next Senior Product Manager, Localization (Japan Market), you will define product strategy and drive execution for experiences serving Japanese travelers. You will partner closely with senior cross-functional stakeholders to identify opportunities, build impactful products, and deliver high-quality solutions for the Japan market.
You will work with dedicated engineering resources that you help prioritize and allocate. We expect you to be hands-on, spend meaningful time with your SCRUM teams, and bring strong product judgment, experimentation mindset, and execution rigor. This role offers the opportunity to shape localized experiences at scale and influence how Agoda serves one of its key markets. This is an Individual Contributor role.
In this role, you’ll get to
- Develop a deep understanding of the online travel ecosystem, market dynamics, competitive landscape, and user needs in the Japan market
- Define, build, launch, and optimize products and features through testing, experimentation, and rapid iteration
- Drive localization initiatives that improve the experience for Japanese travelers across the product journey
- Partner closely with Engineering, Marketing, Legal, Design, Analytics, and other cross-functional teams to deliver high-impact solutions
- Translate market insights, customer needs, and business priorities into clear product strategies and roadmaps
- Use data and quantitative analysis to identify opportunities, prioritize effectively, and measure product performance
- Collaborate across regions, product areas, and functions to solve complex problems and drive meaningful business impact
What you’ll need to succeed
- Bachelor’s degree in a technical or quantitative field such as Computer Science, Statistics, Engineering, Mathematics, or a related discipline
- Proven ability to use analytics and quantitative methods to inform strategy, prioritization, and decision-making
- Strong data skills, with the ability to independently analyze performance and generate actionable insights
- Excellent communication skills in either Japanese with the ability to communicate complex ideas clearly and influence a wide range of stakeholders
- Excellent communication skills in English, with the ability to communicate complex ideas clearly and influence a wide range of stakeholders
- Proven experience in Japan market localization, with a deep understanding of Japanese consumers, market dynamics, and local product requirements
- Experience developing, launching, and optimizing products in a fast-paced environment
- Experience leading product strategy, go-to-market thinking, and cross-functional product development discussions
- Strong entrepreneurial mindset and analytical problem-solving skills, with the ability to break down complexity and drive change
- Hands-on approach with a strong sense of ownership and execution
It’s great if you have
- MBA or Master’s degree in Mathematics, Economics, Computer Science, Statistics, or a related field
- Experience with data tools such as SQL, Python, R, or equivalent
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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13 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
PURPOSE OF THE ROLE
The WFM Manager is a people leader role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs.
The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development.
The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
ACTIVITIES PERFORMED ON THE JOB
- People leadership
- Foster a positive team culture through open feedback, collaboration, recognition, and clear communication of performance expectations and CEG/ WFM objectives
- Oversee team performance against targets, supporting specialists in overcoming obstacles, and providing guidance to facilitate problem-solving and effective decision-making.
- Upholding Agoda Value and CEG Leadership behaviors with high standard of professionalism
- WFM Reporting & data analysis
- Capacity Modelling: Participate in the design and implementation of capacity modelling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metric
- Data management: Collaborate with internal stakeholders (Analytics, Ops, HR) on design, and manage tracking for WFM key metrics
- Data analysis/ approach: Recommend actions for maintaining SLAs, identifying process gaps through deep dives and implementing improvements,
- Reporting and presentation: Preparing and presenting team performance data, challenges, and opportunities.
- Collaboration
- Collaborate with local WFM teams
- Provide regular updates on team performance, traffic trends, ongoing projects, challenges, and opportunities.
- Actively participate in leadership meetings by sharing best practices, offering constructive feedback, and contributing to group improvements.
- Stay informed about company products, updates, goals, decisions, and projects to align team efforts effectively.
- Collaborate with other teams/Stakeholder:
- Work closely with stakeholders to understand the gaps and work towards the solution
- Partner with GSV and Operations teams on various initiatives and projects
- Management:
- Stay updated on key company, team, and departmental updates to ensure alignment with organizational priorities.
- Collaborate to deliver on CEG, divisional, and project objectives while maintaining a focus on integrity and compliance.
- Coaching and giving feedback
- Provide constructive and creative one-on-one coaching and feedback to WFM team members to help them achieve their best performance.
- Regularly review performance with Capacity Planners and the team through performance reports, dashboards, observations, buddying sessions, and system audit reviews.
- Address underperformance effectively by utilizing the Performance Improvement Plan (PIP) process when necessary
COMPETENCIES REQUIRED
Analytical Ability & Problem Solving
Can visualize, articulate, conceptualize, or solve complex problems using the data available.
Decision making ability
Set a course of action purposely chosen from different alternatives to achieve company objectives.
Effective communication (Verbal and written)
Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
Flexibility and Agility
Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
KPI management
Execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
Listening and influencing
Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
Process Improvement
Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
Reporting
Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
Result driven
Driving high standards to accomplish challenging goals. Works hard to achieve them.
Time / workload management & prioritization
Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
Coaching
Support and develop team members to achieve a specific personal and professional goal by guiding and training.
Develop and Manage team
Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success.
Operational Planning & Coordination
Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals
People training
Identify training needs, create, and develop trainings to help team member’s specific knowledge or skill to improve performance in their current roles.
Presentation
Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Team level KPI management
Create and execute a team KPI plan designed to help achieve and evaluate the success in reaching the company goals.
NICE TO HAVE:
- Experience being a functional lead.
- Experience in setting functional level OKRs.
- Experience in presenting to Director-level stakeholders.
- Project Management qualifications (e.g. Prince or SixSigma).
- Experience in SQL, Python, metabase, etc
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
13 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The New Business Initiatives team of project managers is a critical driver of Agoda and Finance department’s success, balancing innovation, and growth with smart risk management. It’s a team that provides strategic insights to Agoda’s business leaders in the pursuit of launching new initiatives in a sustainable and scalable manner, aims to provide world class execution for projects and serves as a vibrant learning ground for people, providing a pulse check on every strategic initiative Agoda pursues.
The Opportunity:
We are looking for a talented, results-oriented Project Manager to join the Agoda finance team. You will have:
- A front row seat on key Agoda strategic initiatives
- Opportunity to drive implementation of those key initiatives with a Finance lens
- Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more)
- Leverage your organizational skills combined with subject matter expertise to make an impact
- Drive Process Integration and automation: Lead initiatives to streamline and integrate financial processes across teams, ensuring efficiency, scalability, and alignment with organizational goals.
Successful candidates tend to have strong presence, possess some sort of Finance expertise, are articulate, self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result oriented manner.
In this Role, you’ll get to:
- Project manage and implement various company-wide strategic initiatives.
- Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, financial systems, risk & control etc.) and systems.
- Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
- Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
- Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
- Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
- Assist with UAT testing
- Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly
What you’ll Need to Succeed:
- Minimum 5 years of Finance project management experience, Ideally with exposure in Tax Project Related.
- Ideally with some tech industry / e-commerce background, some finance operations and business analysis experience.
- Extensive stakeholder management experience and ability to influence people
- Process Integration Expertise: Demonstrated experience leading process integration, reorganization, or transformation initiatives in a fast-paced, dynamic environment.
- Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable)
- Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
- Comfortable working with uncertainty and experimentation in a high-velocity environment
- Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
- Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
- Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills
- High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
It’s Great if you have:
- Experience with Indirect Tax Project Management
- Experience with finance tools and processes with some accounting and reporting knowhow
- Experience working closely with Product and IT
- Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, etc.)
#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Manila #HoChiMinh #Jakarta #Prague #Berlin #Madrid #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
14 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We’re looking for a Finance Business Partnering Manager to join the Finance team in Bangkok. Relocation is provided.
In this Role, you'll get to:
- Develop and deliver executive-level presentations and narratives that translate complex data, processes, and strategic initiatives into clear, actionable insights for senior leadership decision-making
- Own parts of the company’s forecasts
- Collaborate with senior business partners across departments inside and outside of Finance on impactful projects
- Work in partnership with Booking Holdings and other BHI brands to drive strategy and build value across the group
- Assist in development of business cases related to Agoda’s strategic priorities
- Contribute to the team’s key analyses and reporting packs
- Be part of a diverse, international team of finance professionals
- Help the team provide the necessary information for effective decision-making
Qualifications & Skills Required
- 8+ years of total experience, with some of them in an analytically focused role requiring strong commercial creativity and sound financial skills.
- Bachelor’s Degree or higher in business-related or quantitative subject
- Intellectually strong & curious - good strategic thinker with commercial acumen and judgement
- Ability to quickly adapt to a fast-paced environment
- Excellent analytical/numerical skills - including strong attention to detail
- Strong financial modeling skills and advanced knowledge of financial concepts
- Good communication skills - ability to convey messages in a clear and concise manner
It's Great if you have:
- Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA)
- Demonstrable experience with AI automation
- Experience working in the tech industry
- Proficiency with SQL
#Malaysia #Philippines #Australia #Indonesia #London #UK #Canada #USA #NewYork #LA
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
15 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda.
The Opportunity:
We are looking for a talented, results-oriented Manager, Fintech Commercial to join the Agoda finance team. You will have:
- Leverage your analytical skills to run analyses, enhance the data infrastructure in collaboration with our data teams and build business cases.
- Work with leading Fintech and payments companies on payments optimization initiatives on a global scale.
- Partner with cross-functional Agoda stakeholders: Product, Engineering, Data, Legal, Finance teams, Customer Services and more.
Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner.
In this Role, you’ll get to:
- Analyze payment method cost and performance data sets to identify optimization opportunities
- Collaborate closely with Product and FinTech solutions on Fintech roadmaps, strategic planning and initiative prioritization
- Evaluate partnership opportunities with our Fintech partners in form of business cases to realize cost savings or create incremental revenue streams
- Become a subject matter expert for Pay-in topics across Agoda and fulfill ad-hoc Finance requests to educate stakeholders about payments deal economics
What You’ll Need to Succeed:
- 4-8 years of professional experience in fields like Analytics, Consulting, Strategy & Operations, Data Science or similar; experience in online or e-commerce business preferred
- 2+ years of experience in payments or Fintech, ideally on the merchant-side in a role that requires you to analyze payment performance as your day-to-day job
- Bachelor’s degree in any field as minimum requirement; MBA or master’s degree in business / finance / management preferred since strong business acumen is required in this role
- Strong numerical and analytical skills (e.g., running queries with SQL, building dashboards) with keen attention to detail
- Demonstrated track record of successfully identifying and executing complex, data-driven strategies that resulted in measurable revenue growth and margin improvement
- Ability to effectively communicate proposals to potential partners and internal stakeholders
- Willingness to move quickly, adapt well to change, and thrive in dynamic environments; professional “get it done” attitude and strong work ethic
- Fluency in English is required
#Manila #Kualalumpur #Singapore #Fintech #India #Bangkok #Thailand #Malaysia #Netherlands #Sweden #UK
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
15 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
The Opportunity
As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program.
We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance & Ethics program to join the energetic & passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance & Ethics program to the business.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations.
This role is individual contributor.
In this Role, you'll get to
-
Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner.
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Conduct review of gifts & entertainment, conflicts of interest disclosure, third-party due diligence, risk assessment, monitoring and testing; and drive appropriate mitigation actions in partnership with relevant stakeholders.
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Develop, implement and enhance compliance policies, procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks.
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Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs.
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Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration.
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Partner closely with cross-functional teams such as Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes.
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Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort.
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Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership.
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Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program.
What you'll Need to Succeed
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At least 5 years previous experience working in compliance and ethics function or related field (legal, or risk) in multinational medium to large organizations.
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Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program.
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Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets.
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Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world.
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Confident communication skills (verbal and written); English proficiency.
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Strong quantitative and qualitative analysis skills.
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Strong digital fluency with proficiency in Microsoft 365 and Google Workspace, along with ability to master internal systems and leverage AI tools for workflow optimization.
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Must possess the highest integrity, commensurate with a compliance & ethics position.
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Ability to operate without extensive supervision and act as a self-starter.
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Energetic, fast-paced, and always desire to go the extra mile.
It's Great if you have
-
Bachelor’s Degree in Law
-
Experience with the travel industry/technology
#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
15 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux.
The Opportunity:
As a Front-End Engineering Manager at Agoda, you will lead a team of talented engineers building scalable, high-performance web applications that power user experiences at global scale. You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms that integrate AI capabilities into Agoda’s products at global scale..
In this Role, you’ll get to:
- Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences.
- Drive the development of front-end and full-stack solutions across core product areas, including selected AI-enabled features and workflows.
- Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences.
- Shape architecture across areas such as state management, SSR, micro-frontends, and API integration.
- Ensure new features, including AI-assisted capabilities where relevant, are performant, maintainable, observable, and production-ready.
- Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way.
- Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery.
- Support integration with backend services through REST, GraphQL, WebSockets, and other service interfaces.
- Drive technical decisions around performance, reliability, monitoring, and maintainability in production.
- Mentor engineers and grow team capability in both modern web engineering and evolving product development practices.
What you’ll Need to Succeed:
- Bring strong experience leading teams building large-scale web applications with React, Angular, or Vue.
- Demonstrate solid hands-on expertise in JavaScript / TypeScript and front-end development.
- Apply strong knowledge of web performance optimization, scalability, and frontend best practices.
- Show experience integrating frontend applications with backend services through REST, GraphQL, or WebSockets.
- Drive strong technical and people leadership, with proven mentoring and coaching ability.
- Collaborate effectively with product, design, and engineering stakeholders.
- Contribute to architectural decisions across SSR, micro-frontends, and state management.
- Operate with a strong understanding of CI/CD, automated testing, and deployment for web applications.
- Communicate clearly and thrive in a fast-paced, collaborative environment.
It’s Great if you have:
- Bring exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala.
- Demonstrate familiarity with Agile development methodologies.
- Show experience with mobile web, cross-platform frameworks, or cloud platforms.
- Apply experience with analytics, A/B testing, and SEO for large-scale web products.
- Demonstrate experience building customer-facing products in high-traffic or global-scale environments.
#bangkok #melbourne #telaviv #kiev #moscow #newdelhi #dubai #london #manchester #liverpool #lodz #wroclaw #poznan #rio #sanfranciso #sanjose #losangeles#chicago #newyork #boston #seattle #washdc #sydney #minsk #toronto #vancouver #beijing #shanghai #prague #copenhagen #berlin #munich #nice #paris #IT #ENG #4 #LI-Hybrid #LI-ST2
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
16 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
In this role, you'll get to:
- Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
- Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
- Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
- Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
- Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
- Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
- Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership
- Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
- Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
- Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
- Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
What you’ll Need to Succeed:
- Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
- Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
- Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
- Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
- Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
- Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
- Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
It's great if you have:
- A background in managing specialized or L2/3 support teams.
- Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
- Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
17 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
* This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)
Key Areas of Focus:
In this role, you’ll get to:
Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers
Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management.
Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
What you’ll Need to Succeed:
- 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
- Growth mindset and excited to work on a variety of functional areas.
- Entrepreneurial and not afraid to be hands-on on the work.
- Experience working in a fast-paced and high growth environment.
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
It’s Great if you have:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
#Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
17 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
* This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)
Key Areas of Focus:
In this role, you’ll get to:
Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers
Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management.
Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
What you’ll Need to Succeed:
- 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
- Growth mindset and excited to work on a variety of functional areas.
- Entrepreneurial and not afraid to be hands-on on the work.
- Experience working in a fast-paced and high growth environment.
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
It’s Great if you have:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
#Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
17 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
* This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)
Key Areas of Focus:
In this role, you’ll get to:
Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers
Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management.
Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
What you’ll Need to Succeed:
- 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
- Growth mindset and excited to work on a variety of functional areas.
- Entrepreneurial and not afraid to be hands-on on the work.
- Experience working in a fast-paced and high growth environment.
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
It’s Great if you have:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
#Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
17 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
* This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)
Key Areas of Focus:
In this role, you’ll get to:
Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers
Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management.
Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.
This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics
What you’ll Need to Succeed:
- 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
- Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
- Growth mindset and excited to work on a variety of functional areas.
- Entrepreneurial and not afraid to be hands-on on the work.
- Experience working in a fast-paced and high growth environment.
- Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
It’s Great if you have:
- Ability to write in SQL a plus, or willingness to learn
- Ability to use Tableau a plus, or willingness to learn
- Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus
#Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
18 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The team
Agoda's Marketing team operates at the intersection of business strategy, data, and execution. We build and scale programs across growth, pricing, and commercial initiatives that drive customer value and sustainable business performance globally. We're analytical, fast-moving, and deeply cross-functional — partnering closely with Product, Finance, Corporate Strategy, and Supply to shape Agoda's growth agenda.
The opportunity
We're looking for experience Marketing Growth Strategy & Analytics leaders to own high-impact commercial initiatives from strategy through execution. You'll translate business goals into structured plans, lead cross-functional programs, and use data and experimentation to unlock growth. This role sits at the center of key decisions — influencing how we grow, price, and operate across markets — with strong visibility to senior leadership.
In this role, you'll get to
- Define and execute strategies within your scope — which may span areas like pricing, channel performance, customer acquisition, retention, or go-to-market — translating commercial priorities into testable hypotheses, scalable frameworks, and measurable outcomes.
- Lead experimentation roadmaps, including A/B tests and other measurement approaches, to evaluate impact and sharpen decision-making.
- Analyze large, complex datasets to surface trends, opportunities, and risks; build dashboards and executive-ready narratives that communicate performance clearly.
- Model business impact, evaluate trade-offs, and support planning around P&L, growth, and long-term value creation.
- Partner cross-functionally with Product, Finance, Corporate Strategy, Supply, and senior leadership to drive alignment and execution.
- Build playbooks and processes that enable repeatability and scale across markets, channels, or partners.
- Mentor and develop team members while contributing to a high-performance, test-and-learn culture.
What we are looking for
- 5+ years of experience in growth, marketing, pricing, strategy, analytics, revenue management, consulting, or related data-driven roles.
- Strong analytical and problem-solving skills — comfortable turning ambiguity into clear frameworks and action plans.
- Hands-on experience with SQL, Tableau, or similar BI/analytics tools; proven ability to translate data into commercial recommendations.
- Practical experience with experimentation, measurement, and performance optimization.
- Strong business acumen: P&L drivers, unit economics, growth levers, and ROI.
- Excellent communication and stakeholder management skills, with the ability to influence senior and cross-functional audiences.
- High ownership and execution discipline in a fast-paced, collaborative environment.
- Bachelor's degree in Economics, Statistics, Engineering, Mathematics, Computer Science, Finance, or equivalent practical experience.
It's great if you have
- Experience in a high-growth digital business (e-commerce, travel, tech, fintech) or an analytically rigorous environment such as management consulting or internal strategy.
- Familiarity with statistical analysis, forecasting, machine learning, or hypothesis-testing frameworks.
- Experience using Python or R for analysis, modeling, or automation.
- People management experience — hiring, coaching, and developing teams.
- Experience with external partners, affiliates, marketplaces, loyalty programs, or B2B/B2B2C channels.
- MBA or advanced degree (equivalent hands-on experience equally valued).
Why join Agoda
- Work on high-impact, global business problems with direct visibility to senior leadership.
- Shape commercial strategy in an organization that genuinely values analytical rigor, ownership, and experimentation.
- Build and scale initiatives that influence growth, profitability, and customer experience at a global scale.
#London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas
#PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing
#Travel #Tech
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
18 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
The Opportunity:
As Senior Counsel, Privacy (Fintech area) – you will be part of a leading and innovative team responsible for the legal risk areas of data privacy, cybersecurity and artificial intelligence. This is a role dedicated to supporting fintech products and payments. You will act as dedicated point of contact to fintech stakeholders across the company on the legal aspects of privacy, cybersecurity and artificial intelligence, and maintain close cross-functional collaboration with sister brands within the Booking Holdings group. This is a unique opportunity to shape key fintech initiatives from the ground up, with high visibility across Agoda and other Booking Holdings brands.
** This position is Bangkok-based and we are open to both local and international candidates, with relocation support available for eligible candidates to ensure a smooth transition to working and living in Bangkok. Please note that remote work or working from locations outside of Bangkok is not available for this role.
In this Role, What You'll Do:
-
Product Counseling: End-to-end legal advisory support on privacy, AI and data protection matters as they relate to Agoda’s fintech products, interests and payment initiatives across the globe.
-
Regulatory Compliance: Monitor, interpret and implement global privacy and payment regulations and guidance as they may apply to fintech and payment operations (e.g. EU GDPR, UK GDPR and Data (Use and Access Act), CCPA, PDPA, PIPA, APPI, GLBA, PSD2).
-
Privacy by Design: Collaborate cross-functionally with Product, Tech, Security, Finance, and Fintech commercial teams, as well as with other functions and brands in the Booking Holdings group, to embed privacy-by-design and compliance principles throughout product and data lifecycles. Lead and support privacy impact assessments, and data mapping exercises.
-
Vendor and Partner Management: Assess third-party privacy and AI risks. Negotiate and review privacy, data protection and AI terms in contracts with payment service providers, tech service providers, and fintech partners.
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Regulatory Engagement: Support regulatory applications, filings, audits and responses to data protection authorities or financial regulatory authorities in relevant jurisdictions.
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Stakeholder Engagement: Serve as privacy subject matter expert for Fintech, advising on data subject rights, marketing and e-privacy compliance, and regulatory change implementation.
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Policy and Documentation: Draft and maintain privacy notices, policies, internal documentation, contribute to knowledge management, template development, and continuous improvement of privacy processes.
Required Qualification:
-
6+ years of post-qualification experience, with at least 2 years at a reputable law firm.
-
Law degree from a top law school, and excellent academic credentials.
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Demonstrated experience advising on privacy in the fintech, payments or financial services sector.
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Good knowledge of global privacy laws and payment regulations (GDPR, CCPA, PDPA, PIPA, APPI, PSD2).
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Excellent drafting, negotiation, communication and stakeholder management skills; able to work independently and collaboratively in a fast-paced, matrixed environment.
-
Self-starter with a sense of humor, adaptability, and enthusiasm for building new products and processes.
Preferred Qualification:
-
A data privacy qualification, CIPP or equivalent or at least willing to obtain one shortly after joining the company
-
Legally qualified in either England, Singapore or another common law jurisdiction.
-
Practical, solution-oriented approach to legal advice.
-
Experience working in a tech company or with technology-driven products.
#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
19 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok.
Get to Know our Team:
The Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology.
The Opportunity:
We are launching a new B2C Product designed to make travel spending seamless and transparent for all travelers.
As Senior Growth Marketing Manager – New verticals, you will play a key role in taking this product from early stage to scale. You’ll own growth strategy and execution across acquisition and retention, working closely with product, fintech, and cross-functional marketing teams. This is a unique opportunity to build a new vertical within Agoda from the ground up.
In this Role, You'll Get to:
- Co-own with product the go-to market strategy: targeted segments, USP, and positioning for product
- Design the marketing strategy for the new B2C product across the full funnel – from user acquisition and activation to engagement and retention
- Execute the marketing strategy: e.g.,
- Launch the different marketing channels (e.g., paid search, app campaigns, affiliates)
- Optimize performance campaigns across channels such as; App campaigns, Paid search
- Work closely with Product and Design to Shape onboarding, in-app messaging, and key user journeys
- Collaborate with Fintech, Legal, and Compliance to ensure campaigns, claims, and messaging are accurate, compliant, and easy for customers to understand and Translate regulatory constraints into clear, user-friendly communications
- Build and continuously improve dashboards, reporting, and processes to scale growth operations over time.
- Over time, manage and mentor a team (e.g., ~2 analysts/marketers) as the vertical grows.
What You'll Need to Succeed:
Must Have Qualifications
- Marketing expertise: At least 8 years of experience with 3+ years of hands-on growth/ direct marketing in app-based or digital products, focusing on user acquisition and retention
- Strong analytical skills.
- Comfortable working with data and performance metrics (CAC, LTV, activation, retention, payback, cohorts).
- Ability to pull and analyze data using SQL and/or self serve BI tools.
- Demonstrated entrepreneurial / builder mentality.
- Able to operate in ambiguity, set up new processes, and “figure things out” without a playbook.
- Bias for action and experimentation.
- Strong stakeholder management and communication skills, with experience collaborating with multi team in multiple department
Nice to Have
- Experience with Direct marketing, Performance marketing and Affiliate marketing for financial products
- Experience in fintech or financial services, such as Travel cards, multicurrency wallets
- Experience launching or scaling a new product or major feature
#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
19 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the Team
The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
Opportunity
We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.
This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
In this role, you will lead the teams responsible for:
- People Help Desk / Tier 1 services
- Tier 0 / self-service and knowledge foundations
- Global People Relations Services, including case governance and specialist support for complex employee relations matters
You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.
What you’ll do
Lead Agoda’s People Services front door and employee support model
- Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.
- Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
- Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
- Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.
Lead the People Services & Help Desk team
- Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
- Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
- Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
- Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
Lead Global People Relations Services
- Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
- Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
- Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
- Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
- Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
Own the operating interfaces across Tier 1, People Relations, and specialist teams
- Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.
- Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
- Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
- Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
Build Tier 0 / self-service and knowledge management foundations
- Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
- Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
- Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
- Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
Enable digital, conversational, and AI-supported service delivery
- Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
- Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
- Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
- Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
Drive operational excellence and continuous improvement
- Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
- Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
- Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
- Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
Lead through insight, stakeholder partnership, and change
- Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
- Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
- Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
- Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
What you’ll need to succeed
- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
- Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
- Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
- Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
- Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
- Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
- Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
- Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
- Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
It’s great if you also have
- Experience in a global or regional HR shared services / People services environment.
- Experience leading both broad employee support teams and specialist employee relations or case management teams.
- Experience in knowledge management, service content strategy, and self-service adoption.
- Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
- Experience improving employee experience through service redesign, process simplification, or digital product thinking.
- Experience in a high-growth tech, internet, or digital business.
- Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
Why this role matters
This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
#PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
19 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About our Team
At Agoda, our Backend Engineering team builds high-scale, fault-tolerant distributed systems that power a global travel platform serving millions of users daily. We own mission-critical domains across inventory, pricing, booking, payments, and customer/partner platforms. Our systems run with high availability, low latency, and zero-downtime expectations, powered by modern technologies such as Scala, Go, Java, Kotlin, Kafka, and Aerospike, along with strong foundations in CI/CD, automation, and observability. We ship fast—often dozens of releases a day—and design systems that are resilient, self-healing, and built to scale globally.
The Opportunity
As a Staff Backend Engineer, you'll own the design and reliability of a critical service or domain end-to-end — from architecture through production. Beyond writing code, you'll be expected to identify problems before they're assigned to you, make independent calls on ambiguous technical trade-offs within your domain, and raise the technical bar for your immediate team. You'll combine hands-on coding, system design, and technical ownership — accountable for outcomes within your service, and a trusted technical voice when your work touches adjacent teams.
What You will Do
- Design, build, and own scalable distributed systems and microservices within your domain
- Lead development of complex features and technical initiatives end-to-end, within your service or team
- Drive system design, API design, and engineering best practices for your team
- Own scalability, performance, reliability, and fault tolerance of the services you're responsible for
- Optimize high-throughput, low-latency systems
- Proactively identify gaps, risks, or improvement opportunities in your domain, and drive them to resolution without waiting to be asked
- Make independent architectural and technical trade-off decisions within your service's scope, and be accountable for the outcomes
- Collaborate with adjacent teams when your service's boundaries or dependencies require it, and raise engineering standards within your own team
- Partner with your product and business stakeholders to translate business needs into technical priorities, and technical constraints into business context
- Stay hands-on with coding and system design
- Mentor engineers on your team with a structured approach, supporting their growth
- Handle production issues within your domain, drive RCA, and lead follow-through improvements
What We’re Looking For
Technical
- 8–12 years of backend engineering experience
- Strong experience building and owning distributed systems at scale, within a service or domain
- Expertise in: Java, Kotlin, Scala, or Go
- Strong understanding of microservices architecture, REST APIs & system design, SQL/NoSQL databases, and performance, scalability, and concurrency
- Strong coding and problem-solving ability
Beyond the technical bar:
- A track record of taking ownership beyond your assigned tasks — initiatives you drove within your domain because you saw the need, not because you were told
- Comfort making decisions under ambiguity and owning the consequences, technical and business, within your area of ownership
- Experience communicating trade-offs to both engineers and non-technical stakeholders, adjusting your framing accordingly
- Demonstrated impact mentoring or growing engineers on your team, with concrete outcomes, not just informal help
Nice to Have
- Experience building large-scale consumer or marketplace platforms
- Exposure to event-driven systems (Kafka, RabbitMQ)
- Experience with NoSQL databases (Cassandra, MongoDB, Aerospike)
- Familiarity with cloud (AWS/GCP), CI/CD pipelines
- Experience working in Agile/Scrum environments
This position is based in Bangkok, Thailand (Relocation Provided)
#AlRayyan #Amsterdam #Austin #Bali #Bandung #Bangalore #Bangkok #Barcelona #Berlin #Bucharest #CapeTown #Chicago #Cologne #Dallas #Detroit #Dubai #Dublin #HongKong #Jakarta #Johannesburg #Kyiv #London #Manchester #Manila #Munich #Gurugam #Noida #NewYork #Oslo #Paris #Riga #SaintPetersburg #SanFrancisco #SanJose #Seattle #Seoul #Singapore #Stockholm #Sydney #Taipei #Tainan #TelAviv #Toronto #Vancouver #Vilnius #Warsaw
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
19 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Overview:
We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.
Responsibilities:
As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.
Strategic Leadership:
- Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
- Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.
Business Impact:
- Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
- Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
- Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.
Team Excellence:
- Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
- Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
- Strengthen team resilience, mitigating risks of process or system failures.
- Mentor and develop team members, fostering a culture of continuous improvement and career growth.
Qualifications and Experience
- Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results
- 8+ years of relevant experience, including 4+ years of experience as a people manager
- SQL proficiency: can extract data from large databases using SQL to develop data queries
- Excellent problem-solving skills including the ability to analyze and resolve complex problems
- Strong business sense
- Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
- Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines
- Fluent in English both spoken and written – additional languages are a plus
Attitude
- Curious, proactive, practical and solution-oriented with “Get it done!” attitude
- Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
- Interested in telling an impactful story with analysis and smart data visualization, not just number crunch
- Able to work in a highly multi-cultural team
- Attentive to detail and committed to data integrity
- Aware of the importance of discretion, confidentiality, and ethical behavior
What we offer
- Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company
- A clearly defined career path will help you to continuously develop your skills.
- The chance to propose ideas to improve operations based on data and have an impact on the customer experience
- Benefit:
- Relocation package for employees joining from abroad
- International health insurance
- Annual performance bonus
- Parking fees reimburse
- Discount for Agoda employee booking on Agoda.com
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
