5 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes.
We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
This role is within the Operational Excellence and Automation team, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end customer experience and process improvements, and scaling impact through automation, AI, and tooling across both customer-facing and agent-facing journeys.
The Opportunity:
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non‑technical (Operations/Support/Commercial) teams.
In this Role, you’ll get to:
Lead and Own a Portfolio of Transformational Initiatives
- Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
- Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
- Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
Drive Automation & AI driven solutions
- Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
- Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
- Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
Shape End‑to‑End Customer & Process Improvements
- Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
- Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
- Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
- Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
Lead and Develop a High‑Performing Team
- Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
- Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
- Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
- Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
- Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
What you’ll Need to Succeed:
Experience & Background
- At least 8–10+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
- Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
- Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
- Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
Technical & Analytical Skills
- Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
- Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
- Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
- Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
CX, Process, and Delivery Skills
- Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
- Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
- Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
Leadership, Communication & Ways of Working
- Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
- Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
- A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
- Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
- Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
What we offer
- Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
- Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
- Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
- Continuous learning and development opportunities through corporate learning programs.
- Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Payment & Ops Support team is responsible for providing high quality customer support to Agoda customers, with a primary focus on payment solutions.
The Payment & Ops Support team provide Agoda customers & internal stakeholders with escalated payment related support, manage manual processing needs as part of delivering payments and refunds across global and local payment methods. The Payment & Ops Support team provide a high standard of post-booking customer service supporting the remediation & processing of payment requests and assisting frontline agents.
The teams prides ourselves on outstanding attention to details, commitment, and full dedication to what they do.
The Payment & Ops support team strives to protect Agoda from regulatory incidents & financial loss through identifying & preventing compliance opportunities.
The Opportunity:
Our team supports all Agoda languages with representation from most teams. We operate with a strong sense of teamwork to support each other through sharing workload, skills & information, productivity & language support. We connect regularly through team meetings, training sessions and team fun events as well as catch ups with team leaders.
In this Role, you'll get to:
- Lead a team of Payment & Ops Support specialists
- Lead, develop, and inspire a team of Payment & Operations Support Specialists
- Set clear performance expectations and monitor team productivity and quality through structured KPIs and SLAs
- Provide consistent, constructive coaching and performance feedback; identify gaps early and implement targeted action plans
- Manage attendance, conduct, and team wellbeing with empathy and consistency
- Drive talent growth by participating in recruitment, onboarding, and career development conversations
- Act as a deputy for the Regional Customer Services Manager when required
- Support agents managing payment related cases:
- Processing payment escalations
- Interco/Merchant Commission Escalations
- Cancelling & manually authorizing complex payments
- Processing stuck refund via logging in to payment gateways’ interfaces
- Serve as a subject-matter expert — applying real-world payment industry knowledge to diagnose, triage, and resolve operational issues quickly
- Oversees traffic distribution, reporting and analysis
- Liaise with relevant stakeholders to source and distribute data for evaluation
- Analyze operational data to uncover trends, root causes, and improvement opportunities
- Leverage tools such as Excel, SQL, Tableau, or equivalent BI tools to translate raw data into actionable insights
- Coordinate & delegate task ownership among team
- Monitor and analyze Payment insights
- Review and identify compliance opportunities across SOP, system process & regulatory requirements across a range of priority topics
- Find and escalate root cause drivers of opportunities, identifying patterns and trends across teams
- Identify and escalate business process & system improvement opportunities to improve customer experience, agent adherence and reduce inefficiencies/financial loss
- Partner & liaise with a range of stakeholders to drive continuous improvement
- Engage with operations leaders & FIN stakeholders to provide targeted, actionable insights for improvement
- Partner with project leaders, Change Enablement leaders & L&D to provide people/process/system insights and improvement suggestions
- Own issue improvement
- Lead deep-dive investigations into recurring or high-impact payment issues
- Drive and/or participate in mini-projects and process improvement initiatives end-to-end
- Instill a continuous improvement mindset across the team — championing a culture where every inefficiency is an opportunity
- Onboard new Payment & Ops Support Specialists
- Coach and mentor new Payment & Ops Support specialists
What you'll Need to Succeed:
Experience: 6+ years of blended experience in payment operations, financial services, project management, customer support, or contact center operations, with a minimum of 2 years in a people-management or managerial role.
Payment operations expertise: Direct experience handling payment escalations, refunds, chargebacks, disputes, authorizations, reconciliation, or gateway-level issue resolution
Financial services background: Hands-on professional experience at a payment gateway, fintech company, e-wallet provider, digital bank, merchant acquirer, or card scheme is strongly preferred
Data acumen: Strong ability to analyze operational data, identify trends, and present insights clearly; proficiency in Excel and PowerPoint is required; SQL, Tableau, or BI tools are a strong advantage
Risk & compliance awareness: Understanding of financial controls, regulatory requirements, customer risk, and opportunities to prevent errors, financial loss, and compliance incidents.
Effective communication: Ability to explain payment and operational findings to stakeholders and produce clear reports, summaries, and improvement recommendations.
People management: Demonstrated ability to coach, mentor, motivate, and manage team productivity, quality, attendance, and performance.
Problem solving & continuous improvement: Ability to investigate complex, multi-layered issues, define root causes, and drive resolution independently
Teamwork & collaboration: Trusted partner across multiple functions, including Operations, Finance, Payments, Risk, and Compliance; reliable under pressure.
Ownership: Demonstrated ownership, accountability, attention to detail, and resilience in fast-paced, dynamic, multicultural environments.
English proficiency: Excellent command of spoken and written English; the ability to speak and write in any additional language will be preferred.
It’s Great if you have:
- Experience with payment gateways, card schemes, merchant acquiring, digital wallets, fraud operations, or transaction monitoring.
- Knowledge of Agoda products, payment processes, and post-booking customer-service procedures.
- Consistency and reliability / Flexibility and agility
- Emotional intelligence & control, calm, patient
- Empathy and common sense
- Strong facilitation and presentation skills
- Freedom from prejudice, able to evaluate without biases
- Leadership skills - ability to lead and organize small group of individuals
- Presentation (Excel, PowerPoint)
Working Shift : 5 days rotating shift schedule, with weekends and Public Holiday included (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.
Location: This position will be working in Bangkok, Thailand. Relocation support eligibility is provided.
Selection Steps:
Qualification/Suitability check -> SHL G+ -> First interview with Payment RCSM -> Candidates who pass the 1st interview will proceed to final interview with Lead SPM
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About Agoda
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Get to Know our Team:
The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
The Opportunity:
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs.
The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.
The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
ACTIVITIES PERFORMED ON THE JOB:
- Coaching and giving feedback:
- Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
- Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
- Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
- People leadership:
- Build healthy and professional relationships with team members.
- Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
- Organize team building activities that will engage people in teamwork and create a positive work environment.
- Ensure the team is well supported to perform their day-to-day activities, including:
- ensuring appropriate real-time support is available, taking and managing escalated issues.
- Providing approvals as part of the business process (e.g. absorption).
- Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
- Provide clarity on performance vs targets, and any other team or group objectives.
- Use reward and recognition as part of motivating the team.
- Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
- Ensure your team is connected to the company's WFM objectives and strategy.
- Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
- Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
- Reporting & data analysis:
- Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
- Prepare and present team performance data, challenges, issues, ideas, and opportunities.
- Collaboration:
- Collaborate with local WFM team:
- On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities.
- Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
- Stay up to date with products, news, goals, decisions, projects.
- Collaborate with other teams:
- CEG Operations Leadership and Management.
- CEG GSV.
- Personal Management:
- Remain up to date with important company/team/department updates, requirements.
- Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
- Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
- Aim to understand, then meet and exceed the expectations agreed with your manager.
EXPECTATIONS - BEHAVIORS AND VALUES
Behavior
Definition
Continuous improvement
Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.
Deliver better together
Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
Enable others` success
Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
Provides clarity on accountability, goals, and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
COMPETENCIES REQUIRED
Analytical Ability & Problem Solving
Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
Decision making ability
Set a course of action purposely chosen from different alternatives to achieve company objectives.
Effective communication (Verbal and written)
Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
Flexibility and Agility
Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
KPI management
Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company's goals.
Listening and influencing
Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
Process Improvement
Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
Reporting
Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
Result driven
Driving high standards to accomplish challenging goals. Works hard to achieve them.
Time / workload management & prioritization
Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
Coaching
Support and develop team members to achieve a specific personal and professional goal by guiding and training.
Develop and Manage team
Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
Operational Planning & Coordination
Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals
People training
Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
Presentation
Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Team level KPI management
Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
Qualifications, Experience and Trainings required:
Qualifications
High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
Experience
6+ years of WFM experience
Experience in coaching and developing, in a technical environment.
Experience in delivering high-level business objectives or initiatives.
Trainings
OJT, WFM onboarding, RT Onboarding
Must have:
- Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
- Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements.
- Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
- Experience integrating routing platforms with CRM/WFM/reporting tools (e.g., Salesforce, Verint, NICE) is a plus.
- Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda.
The Opportunity:
We are looking for a talented, results-oriented Payments Operations Analyst to join the Agoda finance team. You will:
- Analyze payment partner commercials
- Validate strategic deals and own invoice reconciliation
- Run financial analysis and data-driven insights
- Drive business case development for new fintech initiatives
This is an ideal role for someone with 2–4 years’ experience in Finance, Fintech/Tech, or Consulting industries, who wants exposure to payments partner management at scale.
Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner.
In this Role, you’ll get to own:
Commercial Operations & Controls
- Perform monthly reconciliation of fintech partner commercials (PSPs, Payment schemes, etc.) on a timely basis
- Validate partner invoices against contractual terms and transaction-level data
- Ensure reconciliation data pipelines remain accurate and complete by coordinating with BI and external partners
- Be the trusted owner of reconciliation controls, maintaining clear documentation and partnering with stakeholders to ensure smooth audit walkthroughs each cycle
- Maintain documentation trails and process controls in accordance with Finance governance
What You’ll Need to Succeed:
Required
- Bachelor’s degree in Finance, Accounting, Economics, Business, or related field
- Minimum 2 years of experience in: Consulting (Big4 preferred), Corporate Finance, Fintech / Payments, Commercial Finance or Deal Analytics
- Advanced Excel skills: financial modeling proficiency required
- Analytical mindset with strong quantitative skills
- Detail-oriented with strong internal control awareness
- Good written and verbal communication skills in English
Preferred
- Experience in payment ecosystem (PSPs, Payment schemes, etc.)
- Exposure to SQL or data querying tools
- Experience building structured business cases for senior stakeholders
- Experience working cross-functionally in fast-paced environment
- Knowledge of OTA business models (Merchant, Agency, Commission-based etc.)
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity:
As a senior member of our high-performing Global Payroll team based in Bangkok, you will play a critical role in driving payroll excellence, governance, and transformation across our international payroll operations.
Reporting to the Payroll Manager, the Payroll Specialist will have end-to-end ownership of payroll operations for assigned countries or regions, ensuring timely, accurate, and compliant payroll delivery. In addition to managing complex payroll operations, you will act as a subject-matter expert, support strategic payroll initiatives, lead process improvements and transformation projects, and provide guidance to Payroll Partners within the team.
You will partner closely with People, Finance, Tax, Legal, Treasury, People Systems, and external payroll vendors to strengthen controls, improve employee experience, and build scalable global payroll processes.
What You’ll Do:
- Own end-to-end payroll delivery for assigned countries or regions, ensuring payroll is processed accurately, on time, and in compliance with local statutory and regulatory requirements.
- Lead monthly payroll activities, including validation of payroll inputs and outputs, variance analysis, statutory payments, funding requirements, and payroll sign-off.
- Manage complex payroll accounting activities, including payroll GL reconciliation, payroll funding reconciliation, vendor invoice validation, accruals, and issue resolution.
- Act as the primary payroll subject-matter expert and escalation point for complex payroll, compliance, accounting, and employee-related matters.
- Manage and govern payroll vendors against contractual obligations, SLAs, KPIs, quality standards, and regulatory requirements, driving corrective actions where necessary.
- Build strong relationships with payroll vendors and internal stakeholders to ensure risks, issues, and dependencies are identified and resolved proactively.
- Lead payroll implementations, migrations, integrations, vendor transitions, system upgrades, and new-country payroll setups while ensuring operational continuity and minimal employee impact.
- Partner with People Systems, Finance, Treasury, Tax, Legal, Rewards, HR Operations, and other People teams to design and implement scalable payroll processes, controls, and policies.
- Lead payroll readiness activities for new entities, acquisitions, reorganizations, legal entity changes, and other business transformation initiatives.
- Identify payroll compliance risks and work with relevant stakeholders to implement appropriate mitigation and controls.
- Own and drive process improvement, automation, standardization, and operational excellence initiatives across assigned payrolls.
- Perform detailed payroll analytics, trend analysis, root-cause analysis, and variance reviews to identify risks and opportunities for improvement.
- Support payroll forecasting, budgeting, cash-flow planning, and funding requirements in partnership with Finance and Treasury.
- Lead and support internal, external, statutory, and SOX audits, ensuring documentation, controls, and remediation actions are completed within agreed timelines.
- Develop and maintain payroll SOPs, controls, process documentation, governance frameworks, and operational dashboards.
- Provide guidance, coaching, and day-to-day support to Payroll Partners, helping build payroll capability and knowledge across the team.
- Support the Payroll Manager with operational governance, workload prioritization, risk management, stakeholder updates, and strategic payroll initiatives.
- Represent Payroll in cross-functional projects and forums and effectively communicate payroll risks, decisions, and recommendations to senior stakeholders.
- Drive a strong employee-focused payroll experience by ensuring payroll inquiries and escalations are handled professionally, accurately, and within agreed service levels.
Required Qualifications:
- Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field.
- At least 5–7 years of end-to-end payroll and/or payroll accounting experience, preferably within a large, international, fast-paced organization.
- Strong experience managing multi-country payroll across APAC, Europe, NAM, or multiple international regions.
- Strong knowledge of payroll operations, payroll accounting, statutory compliance, taxation, social security, payroll controls, and payroll funding processes.
- Proven experience independently managing complex payrolls and resolving payroll, compliance, vendor, and employee escalations.
- Demonstrated experience leading payroll migrations, implementations, integrations, vendor transitions, legal entity changes, or transformation projects.
- Strong payroll vendor management experience, including SLA/KPI governance, performance management, issue escalation, and service improvement.
- Proven ability to lead process improvement, standardization, automation, and control enhancement initiatives.
- Strong analytical and problem-solving skills, with the ability to perform payroll variance analysis, root-cause analysis, and identify operational risks.
- Good understanding of payroll accounting, GL reconciliation, accruals, payroll funding, vendor invoices, forecasting, and budgeting.
- Experience supporting internal/external audits and working within a strong governance and controls environment.
- Excellent stakeholder management and communication skills, with the ability to work effectively across People, Finance, Tax, Legal, Treasury, Technology, and external partners.
- Strong written and verbal English communication skills, with the ability to articulate complex payroll topics clearly to both operational and senior stakeholders.
- Strong proficiency in Microsoft Excel, PowerPoint, Word, and other productivity tools.
- Experience with Workday and global payroll platforms is preferred.
- Experience with payroll analytics, automation, reporting tools, or Power BI would be an advantage.
- Ability to coach and support junior team members and contribute to building a high-performing payroll team.
- Highly organized, detail-oriented, and capable of managing multiple priorities and payroll deadlines simultaneously.
- Comfortable operating in a fast-paced, multicultural, and continuously evolving global environment.
- Demonstrates resilience, ownership, sound judgment, and the ability to remain effective under pressure.
- Maintains a high level of discretion, confidentiality, integrity, and professional ethics.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Agoda is a leading global online travel platform connecting millions of travellers with accommodation, flights, and activities across 2 million+ properties in 200+ countries. As part of Booking Holdings, the world's largest online travel group, we combine the agility of a tech startup with global scale, investing heavily in data science, machine learning, and product innovation to make travel easier for everyone.
The Opportunity
Agoda's Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
What You'll Do:
Strategic Leadership
- Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
- Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
Talent Development
- Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
- Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
Quality Assurance
- Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
- Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
Change & Communications
- Lead CEG's change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
- Own CEG's internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
People Leadership
- Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
- Drive team engagement and retention; advocate actively for your people's growth and next career moves.
Stakeholder Engagement
- Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
- Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda's owned sites.
What We're Looking For:
Required Experience
- 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
- Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
- Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
- Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
- Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
- Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
- Experience managing or partnering with BPO / outsourced operations is strongly preferred.
Preferred / Nice-to-Haves
- Experience with generative AI tools applied to learning design, QA automation, or communications.
- Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
- Familiarity with knowledge management systems and content governance in large-scale operations.
Why Agoda
- Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
- A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
- Access to the resources, best practices, and talent networks of Booking Holdings, one of the world's leading technology companies.
- A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
- Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Agoda is a leading global online travel platform connecting millions of travellers with accommodation, flights, and activities across 2 million+ properties in 200+ countries. As part of Booking Holdings, the world's largest online travel group, we combine the agility of a tech startup with global scale, investing heavily in data science, machine learning, and product innovation to make travel easier for everyone.
The Opportunity
Agoda's Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
What You'll Do:
Strategic Leadership
- Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
- Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
Talent Development
- Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
- Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
Quality Assurance
- Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
- Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
Change & Communications
- Lead CEG's change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
- Own CEG's internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
People Leadership
- Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
- Drive team engagement and retention; advocate actively for your people's growth and next career moves.
Stakeholder Engagement
- Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
- Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda's owned sites.
What We're Looking For:
Required Experience
- 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
- Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
- Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
- Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
- Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
- Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
- Experience managing or partnering with BPO / outsourced operations is strongly preferred.
Preferred / Nice-to-Haves
- Experience with generative AI tools applied to learning design, QA automation, or communications.
- Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
- Familiarity with knowledge management systems and content governance in large-scale operations.
Why Agoda
- Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
- A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
- Access to the resources, best practices, and talent networks of Booking Holdings, one of the world's leading technology companies.
- A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
- Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
Finance plays a central role in supporting the company's global expansion. Within Finance, Treasury manages liquidity, foreign exchange risk, banking relationships, and funding operations across Agoda and the wider Booking Holdings (BKNG) group. Our Bangkok-based Front Office FX team executes our Global FX hedging program, partners with Product and Payments on FX-related initiatives and contributes to major Treasury programs across the group. We work closely with peers in Amsterdam and across Asia as one BKNG Treasury function.
The Opportunity:
As part of one Global Booking Holdings (BKNG) Treasury team, we are looking for a Treasury Specialist FX to strengthen our Bangkok Front Office FX team. This role combines hands-on FX execution with project delivery and cross-functional business partnering. You will support the day-to-day running of our Global FX hedging programs with increasing autonomy, and act as a trusted deputy to the Front Office FX, Liquidity and Investment lead on strategic initiatives.
You will execute trades across multiple group entities, strengthen controls and documentation, explain the drivers behind FX profit and loss to finance stakeholders, and represent Treasury in Product and Payments discussions. You will also take ownership of defined project workstreams, including preparation for our new B2B entity and Global TMS implementation, while contributing to BKNG-wide FX alignment with our Amsterdam colleagues.
What You’ll Do:
FX Execution & Daily Operations
-
Execute foreign exchange transactions across our Global BKNG entities to hedge FX exposures, fund and repatriate cash, and support dividend and intercompany payment flows.
-
Manage daily hedging against FX exposures using Forward, NDFs, FX Swaps and options.
-
Ensure trades are correctly captured in treasury and ERP systems and liaise with Middle Office to facilitate smooth settlement of all transactions.
Controls, Documentation & Process
-
Maintain and enhance Global Treasury policies; contribute to control design and automation and align with BKNG FX standards.
Reporting & FX P&L Communication
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Develop a clear understanding of the drivers behind Agoda's FX profit and loss and explain these to Treasury, Accounting, FP&A, and senior finance stakeholders.
Business Partnering
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Represent Treasury in cross-functional initiatives with Product, FinTech, and Payments—reviewing new features and payment flows for FX exposure, liquidity impact, and expected P&L effect and provide clear, concise Treasury input in product and commercial discussions.
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Partner with Accounting, Tax, Legal, Payments Operations, and Risk & Control to satisfy evolving business and regulatory requirements.
Strategic Projects
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Drive defined Treasury deliverables for the new B2B entity —banking footprint, payment and fund flows, hedging approach, and operational readiness—working proactively across Legal, Tax, Controllership, FinTech, and BKNG counterparts.
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Lead or co-lead additional BKNG Treasury projects as assigned, e.g. Global TMS program, work regularly with BKNG FX colleagues in Amsterdam and across the Group to align hedging standards, documentation, and execution practices.
Banking Relationships
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Manage relationships with FX banking partners including performance assessment and periodic pricing and volume reviews
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Contribute to bank onboarding, ISDA/CSA setup, due diligence, monitoring & compliance and support on satisfying banking and regulatory requirements (e.g. EMIR, ISDA)
Required Qualifications:
-
Bachelor's degree in Finance, Economics, Accounting, or a related quantitative field; Master's degree or professional certification (e.g. CFA, ACT) is a plus.
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Minimum 5 years of relevant FX experience, preferably from a large international corporate treasury or a bank with global FX dealing capabilities.
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In-depth knowledge of capital, FX, and interest rate markets and proven experience trading FX derivatives including forwards, NDFs, swaps, spots and options, along with accounting acumen, including understanding of hedge accounting concepts and FX balance sheet impacts.
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Excellent analytical and modelling skills; proficient in Excel and comfortable building workflows with AI-assisted tools (e.g., Claude, Cursor); Traditional coding knowledge in Python, VBA, or SQL is a plus.
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Systems familiarity: TMS (e.g. FIS Quantum), Bloomberg, ERP (Oracle), and reporting tools (e.g. Tableau).
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Excellent written and verbal communication and interpersonal skills; self-directed, proactive, and able to influence cross-functional stakeholders in a fast-paced environment
It's Great if You Have
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Experience contributing to the setup of a new legal entity, payment model, or treasury operating structure from early design through go-live.
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Hands-on involvement in a TMS implementation or upgrade, particularly FX deal capture, exposure management, or hedge accounting modules.
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Exposure to payments fund flows (e.g., merchant acquiring, for-benefit-of accounts, PSP integrations) in a multi-currency environment, along with prior experience partnering with Product or FinTech teams on commercial and pricing initiatives.
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Familiarity working across multiple brands or regions within a global treasury function.
#Kualalumpur #Hanoi #Bangkok #Pakistan #Bangladesh #Manila #HoChiMinh #Jakarta #Prague #India #Mumbai #Bangalore #Kaizen #London
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
6 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is Bangkok Based. (Relocation Provided)
We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
Responsibilities:
- Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters
- Collaborate closely with internal teams and vendors to meet deadlines and quality expectations
- Maintain localization assets such as style guides, glossaries, and translation memories
- Support urgent translation requests as needed
- Conduct product reviews for inconsistencies and localization issues
- Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%
- Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process
- Improve AI prompt engineering to generate better translation output for the Korean markets
- Support research and content experimentation to improve content performance and user engagement.
- Participate in training initiatives related to specific ownership areas led by other Language Experts
- Provide cultural and linguistic guidance for the Korean markets
- Promote localization best practices by participating in translation quality audits and benchmarking activities.
Desired skills and experience:
- Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
- Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field.
- Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.
- Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences.
- Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
- Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
- Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
- Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
#Bangkok
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)
Location: Bangkok, Thailand (*Not open for remote work)
Get to Know our Team:
The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.
The Opportunity:
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.
In this Role, you’ll get to:
- Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
- Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
- Proactively identify opportunities for growth within supply and the wider business.
- Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
- Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
- Automate manual operational processes and present back on time savings gained through modernization of business operations
What you’ll Need to Succeed:
- At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
- Advanced working knowledge and hands-on experience in SQL
- Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably)
- Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
- Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
- A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
- Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite.
- Experience in conducting A/B testing experimentation
- Strong experience in finding data insights and provide business recommendation to the business
- A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping.
- Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
- Data driven in both decision making and performance measurement.
- Extreme comfort in ambiguous, fast-paced environment.
- Ability to multi-task, prioritize and coordinate resources.
It’s Great if you Have:
- MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
- Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience.
- Asian market experience.
- Travel industry / e-commerce / tech / consulting experience.
#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #yerevan #sydney #melbourne #perth #vienna #graz #linz #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy.
This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally.
This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management.
We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence.
As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership.
What Makes This Role Unique
Scale & Impact
- Own a full P&L for a multi-million dollar partnership
- Direct control over budget allocation and investment levels across channels
- Your optimization decisions drive both immediate ROI and long-term partnership health
Strategic Complexity
- Manage multiple brands with different customer profiles
- Navigate the intersection of B2B partnership management and B2C performance marketing
- Balance partner relationships with data-driven optimization
- Influence partner marketing strategy while ensuring Agoda profitability targets
Channel Mastery & Technical Growth
You'll oversee the full marketing funnel:
- Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness
- Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization
- App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets
- Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers
- Advanced SQL for booking analysis and channel performance tracking
- A/B testing and experimentation methodology with clear measurement frameworks
- Marketing analytics including attribution modeling and incrementality measurement
Cross-Cultural Collaboration
- Weekly syncs with partner marketing team
- Joint planning and collaborative problem-solving
- Navigate cultural nuances in partnership management
Key Responsibilities
1. Team Leadership & Development
- Manage, mentor, and develop a team of 2-3 marketing specialists
- Set team priorities and OKRs aligned to partnership goals
- Conduct performance reviews and career development conversations
- Foster a culture of experimentation, learning, and accountability
2. Strategic Marketing Leadership & P&L Ownership
- Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals
- Guide team on channel strategies and ensure execution excellence
- Own the full marketing P&L for the partnership
- Design experimentation roadmap to validate strategic hypotheses
- Monitor channel health and guide team to drill into anomalies or opportunities
- Oversee dashboard/reporting development and team analytics capability
3. Analytics Strategy & Insights
- Define analytics roadmap and experimentation strategy for the team
- Write SQL queries to answer strategic business questions and guide team on complex analysis
- Guide team on measurement frameworks and experiment design
- Synthesize insights into executive-ready recommendations with business impact quantification
- Build team capability in analytics and experimentation
4. Strategic Planning & Executive Stakeholder Management
- Develop annual marketing roadmap and quarterly plans aligned to partnership goals
- Lead weekly syncs with partner marketing leadership
- Present quarterly business reviews to Agoda leadership (Director/VP level)
- Own the annual planning process and budget allocation across channels
- Partner with Agoda's commercial and product teams on partnership optimization
- Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data
5. Program & Project Management
- Lead large, multi-workstream initiatives end-to-end
- Build detailed project plans with risk mitigation and milestone tracking
- Establish governance cadence and reporting mechanisms
- Ensure disciplined execution across markets and teams
Requirements
We're looking for candidates who demonstrate:
1. Analytical & Technical Skills
- SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins)
- Strong analytical thinking with ability to translate data into actionable insights
- Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards)
- Bonus: Experience with experimentation design and statistical analysis
- 7-10+ years in marketing, growth, or analytics roles
2. Marketing Channel Knowledge
- Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO)
- Experience optimizing marketing campaigns toward ROI/profitability targets
- Familiarity with attribution models and incrementality measurement
- Background in digital marketing, growth marketing, or marketing analytics preferred
3. Leadership & Stakeholder Management
- 5+ years people management experience or demonstrated team leadership
- Ability to influence without direct authority in a matrix organization
- Executive communication skills — comfortable presenting to VP/Director level stakeholders
- Required: Complex stakeholder management including partner relationships at senior levels
- Cultural sensitivity for cross-border collaboration
4. Execution Excellence
- Exceptional project management discipline
- Ability to manage multiple concurrent initiatives
- Strong attention to detail without losing strategic altitude
5. Business Orientation
- Understands P&L drivers and growth mechanics
- Makes data-informed decisions
- Focused on impact, not activity
What We Offer
Ownership & Impact
- You're not executing someone else's strategy — you're owning the outcomes
- Test new ideas, run experiments, see direct impact on partnership performance
- High visibility to leadership; your metrics are partnership KPIs
Learning Environment
- Work with Agoda's best-in-class marketing practices
- Experimentation culture with clear measurement and learning
- Complex, ambiguous problems that build problem-solving skills
#London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas
#PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing
#Travel #Tech
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy.
This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally.
This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management.
We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence.
As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership.
What Makes This Role Unique
Scale & Impact
- Own a full P&L for a multi-million dollar partnership
- Direct control over budget allocation and investment levels across channels
- Your optimization decisions drive both immediate ROI and long-term partnership health
Strategic Complexity
- Manage multiple brands with different customer profiles
- Navigate the intersection of B2B partnership management and B2C performance marketing
- Balance partner relationships with data-driven optimization
- Influence partner marketing strategy while ensuring Agoda profitability targets
Channel Mastery & Technical Growth
You'll oversee the full marketing funnel:
- Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness
- Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization
- App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets
- Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers
- Advanced SQL for booking analysis and channel performance tracking
- A/B testing and experimentation methodology with clear measurement frameworks
- Marketing analytics including attribution modeling and incrementality measurement
Cross-Cultural Collaboration
- Weekly syncs with partner marketing team
- Joint planning and collaborative problem-solving
- Navigate cultural nuances in partnership management
Key Responsibilities
1. Team Leadership & Development
- Manage, mentor, and develop a team of 2-3 marketing specialists
- Set team priorities and OKRs aligned to partnership goals
- Conduct performance reviews and career development conversations
- Foster a culture of experimentation, learning, and accountability
2. Strategic Marketing Leadership & P&L Ownership
- Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals
- Guide team on channel strategies and ensure execution excellence
- Own the full marketing P&L for the partnership
- Design experimentation roadmap to validate strategic hypotheses
- Monitor channel health and guide team to drill into anomalies or opportunities
- Oversee dashboard/reporting development and team analytics capability
3. Analytics Strategy & Insights
- Define analytics roadmap and experimentation strategy for the team
- Write SQL queries to answer strategic business questions and guide team on complex analysis
- Guide team on measurement frameworks and experiment design
- Synthesize insights into executive-ready recommendations with business impact quantification
- Build team capability in analytics and experimentation
4. Strategic Planning & Executive Stakeholder Management
- Develop annual marketing roadmap and quarterly plans aligned to partnership goals
- Lead weekly syncs with partner marketing leadership
- Present quarterly business reviews to Agoda leadership (Director/VP level)
- Own the annual planning process and budget allocation across channels
- Partner with Agoda's commercial and product teams on partnership optimization
- Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data
5. Program & Project Management
- Lead large, multi-workstream initiatives end-to-end
- Build detailed project plans with risk mitigation and milestone tracking
- Establish governance cadence and reporting mechanisms
- Ensure disciplined execution across markets and teams
Requirements
We're looking for candidates who demonstrate:
1. Analytical & Technical Skills
- SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins)
- Strong analytical thinking with ability to translate data into actionable insights
- Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards)
- Bonus: Experience with experimentation design and statistical analysis
- 7-10+ years in marketing, growth, or analytics roles
2. Marketing Channel Knowledge
- Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO)
- Experience optimizing marketing campaigns toward ROI/profitability targets
- Familiarity with attribution models and incrementality measurement
- Background in digital marketing, growth marketing, or marketing analytics preferred
3. Leadership & Stakeholder Management
- 5+ years people management experience or demonstrated team leadership
- Ability to influence without direct authority in a matrix organization
- Executive communication skills — comfortable presenting to VP/Director level stakeholders
- Required: Complex stakeholder management including partner relationships at senior levels
- Cultural sensitivity for cross-border collaboration
4. Execution Excellence
- Exceptional project management discipline
- Ability to manage multiple concurrent initiatives
- Strong attention to detail without losing strategic altitude
5. Business Orientation
- Understands P&L drivers and growth mechanics
- Makes data-informed decisions
- Focused on impact, not activity
What We Offer
Ownership & Impact
- You're not executing someone else's strategy — you're owning the outcomes
- Test new ideas, run experiments, see direct impact on partnership performance
- High visibility to leadership; your metrics are partnership KPIs
Learning Environment
- Work with Agoda's best-in-class marketing practices
- Experimentation culture with clear measurement and learning
- Complex, ambiguous problems that build problem-solving skills
#London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas
#PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing
#Travel #Tech
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
This role is within the Partner Excellence team, which is a part of CEG’s Global Service Verticals. The team focuses on driving end‑to‑end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
The Opportunity:
This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post‑booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost‑to‑serve, unlock commercial value from partner support insights
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non‑technical (Operations/Support/Commercial) teams.
In this Role, you’ll get to:
Lead and Own a Portfolio of Transformational Initiatives
- Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
- Prioritize, plan, and drive initiatives that improve mission‑critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
- Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
Shape End‑to‑End Customer & Process Improvements
- Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
- Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
- Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
Drive Commercial driven Solutions & Insights in Operations
- Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
- Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
- Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self‑service, post-booking APIs).
Lead and Develop a High‑Performing Team
- Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
- Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
- Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
- Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
- Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
What you’ll Need to Succeed:
Experience & Background
- At least 8–10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
- Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
- Proven track record of leading and influencing complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
- Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
Technical & Analytical Skills
- Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
- Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
- Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn)
- Exposure to AI/ML‑driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
Commercial Excellence, Process, and Delivery Skills
- Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
- Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
- Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
Leadership, Communication & Ways of Working
- Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
- Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
- A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
- Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
- Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
What we offer
- Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
- Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
- Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
- Continuous learning and development opportunities through corporate learning programs.
- Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
Strategy & Analytics is a fast-growing and dynamic team within the Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics, and business strategy.
The Opportunity:
As Lead Manager / Associate Director – Strategy & Analytics, you will lead the data strategy and governance of one of Booking Holdings' most critical initiatives, defining how Agoda, Booking.com, and Priceline collectively measure, interpret, and act on business performance.
Within Booking Holdings, an enhanced and more connected B2B business is being built consolidating the businesses of Booking.com, Priceline and Agoda into a single global division (“New B2B Business”)
You will own a high-visibility, cross-brand program that goes far beyond data management. This initiative shapes how the company defines growth, evaluates profitability, and allocates resources across its portfolio of businesses, with the work you deliver directly informing decisions at the highest levels of the organization.
If you are energized by impact and ready to build something that truly matters, this role is for you.
What You’ll Do:
-
Lead the design and implementation of a unified data strategy and measurement framework across Agoda, Booking.com, and Priceline, establishing a single source of truth for how the New B2B Business defines, tracks, and acts on performance
-
Own the data harmonization roadmap from scoping through phased delivery, ensuring alignment on definitions, metrics, and data logic across three distinct brand organizations with differing systems and conventions
-
Analyze and translate complex data into actionable insights that drive business strategy and enable strategic decision-making
-
Build and develop a high-performing global team of analysts by setting strategic direction, establishing quality standards, and creating an environment where the team operates with clarity, accountability, and ambition
-
Collaborate with senior stakeholders and cross-functional global teams across Analytics, Product, Tech, Finance, Legal, etc., to execute on strategic initiatives
-
Keep leadership informed and aligned by providing rigorous reporting and analysis on strategic initiatives, communicating progress, risks, and recommendations in a clear and structured manner to support data-driven decision-making at the Executive level
Required Qualifications:
-
7+ years of total professional experience in an analytically rigorous environment; prior experience at a top-tier management consulting firm with demonstrated progression and impact is strongly preferred
-
Proven experience leading complex, multi-stakeholder projects, owning timelines, deliverables, and executive reporting
-
A track record of independently structuring and solving complex, ambiguous problems
-
Strong data literacy and business numeracy, genuinely comfortable interrogating business metrics, evaluating data logic, and translating numbers into meaningful business insights
-
Prior experience managing and developing a team, with the ability to lead across geographies and functions
-
Exceptional Executive communication and presentation skills, able to distill complex, nuanced topics into clear, compelling, and actionable narratives
-
A high-ownership mindset, comfortable with ambiguity, energized by fast-moving environments, and fully accountable for outcomes
Preferred Qualifications:
-
Proficiency in SQL or data querying tools
-
Proficiency in Tableau or equivalent BI and visualization platforms
-
A degree in Statistics, Economics, Mathematics, Computer Science, or a related quantitative discipline; an MBA or advanced degree from a top-tier institution is a meaningful plus
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance . Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, Global Mobility Coordinator to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.
The Global Mobility Coordinator will play a critical role in building and delivering an improved employee experience for our new hires and internal transfers that relocate globally. Over time, we expect the successful candidate’s role to grow and incorporate other core employee lifecycle activities such as new hire activities.
In This Role, You’ll Get To
- Manage the day-to-day administration of the global mobility team
- Assist with business visas, coordinate with employee and immigration vendors for business visa application
- Support the Visa team with any business travel requests including document preparation, document review, and drafting of business travel letters, up until visa completion
- Assist with renewal cases for the expat population for Agoda worldwide with a particular focus on Malaysia;
- Assist with updating data into our internal systems to ensure that all data is accurate and be able to track for renewal
- Assist the team with administrative tasks eg. updating our internal case lists and trackers, use of SharePoint and Workday platforms, invoicing, etc.
- Assist in remote work and tax coordination, liaise with employees and stakeholders for remote work requests respond to email queries, and collect tax data as required.
- Assist the team on projects
- Any other mobility matters as required
What You Will Need To Succeed
- Bachelor degree qualification. Fresh graduates are welcome .
- Basic knowledge on MS Office, Excel and automation
- Language: Fluent in English and Thai
- Strong interpersonal and customer service skills are essential for this role
- Detail oriented
- Having a solid work ethic and self-starter attitude is essential for this role.
- Self-motivated with ability to prioritize workloads
- Strong planning and organizational ability
- Good team player
#Bangkok
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
7 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich thousands of Agoda employees through individual growth, outstanding learning programs, and various means of assistance. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
The Opportunity:
This is a high-impact leadership role responsible for scaling one of Agoda's most critical engineering hiring functions — balancing speed, quality, and long-term talent strategy for the Tech organization. In this role, you will lead a team of TA Partners and Associate TA Partners while collaborating closely with key stakeholders, including Tech Department Leadership and Management, HR Business Partners, and Talent Analytics teams. You will focus on two core areas: driving your team to consistently achieve high-volume, high-quality hiring targets, and leading initiatives that continuously improve the recruitment function.
In this Role, you'll get to:
- Lead the team to hire to target and remain fully staffed by optimizing sourcing strategy, recruitment funnel, and team structure
- Own and manage a high-volume, evergreen hiring engine, delivering 100+ quality hires per year in a fast-paced environment
- Drive improvements to hire quality (measured by objective metrics) through data-driven experimentation
- Ensure operational excellence across every stage of the recruitment process (position intake, JDs, pre-screening, interview scorecards, offer communication, etc.)
- Leverage recruitment data and reporting to partner effectively with your team and the broader business, including Tech Leadership
- Reduce cost per hire while maintaining quality standards
- Ensure Hiring Managers supported by your team develop strong interviewing skills
- Develop strategies to build talent pipelines, adapting the bar appropriately to evolving hiring needs
- Manage, coach, and grow a team of strong recruiters, enabling them to hire game-changers for Agoda
- Act as a hands-on leader — comfortable diving into the details of sourcing, screening, or data when needed, not just managing from a distance
- Explore and adopt AI-powered tools to improve recruiter productivity, candidate experience, and overall delivery
- Lead projects that transform the recruitment function, such as:
- Defining operational excellence standards for the recruitment process
- Introducing new assessment tools
- Building upskilling programs for recruiters
- Experimenting with new recruitment models and approaches
What You'll Need to Succeed:
Must-Haves:
- 8+ years of experience in recruitment, with a minimum of 2+ years in team management within a fast-paced, dynamic global environment
- Proven experience managing high-volume, high-quality evergreen hiring programs (at least 100+ hires/year)
- Strong ability to leverage data to drive decisions and optimize outcomes
- Leadership skills to rally recruiters around ambitious targets
- A strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution
- Continuous improvement mindset with high ownership — proactively identifying inefficiencies rather than reactively
- Ability to work effectively across multiple senior stakeholders, including Tech Leadership
Nice-to-Haves:
- Experience hiring for the Southeast Asia market
- Experience managing relocation-based hiring across multiple international markets
- Some exposure to leveraging AI tools to improve recruiting workflows or delivery
- A track record of progression or promotion in previous roles, reflecting the ability to grow with scope and responsibility
- Exposure to headcount models and resource planning
Additional Requirements:
- Fluent in English
*This role is based in Bangkok; relocation support will be provided.
#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
8 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the opportunity
Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division (“New B2B Business”)
About the role
In this role, you will shape pricing and commercial strategies for partner opportunities, advise stakeholders on trade-offs, and drive value through execution and experimentation. You will work across Commercial, Product, Data Science, Marketing, and partner-facing teams, often in situations where alignment matters as much as the analysis itself.
What you'll do
- Own and evolve pricing strategies and optimization for B2B partner channels.
- Build and lead experimentation roadmaps, including test design, success measures, decision frameworks, and post-test actions.
- Evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling where relevant.
- Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across Commercial, Product, Data Science, Marketing, and operations teams.
- Turn complex findings into concise executive narratives, recommendations, and decision-ready materials; Manage strategic partner and vendor interactions when required, including presentations, working sessions, and follow-ups.
What you'll bring
- Experience applying quantitative analysis to commercial decisions in technology, e-commerce, travel, management consulting, internal strategy, or pricing.
- Strong business judgment and structured problem-solving skills, with the ability to frame ambiguous questions, evaluate trade-offs, and recommend a path forward.
- Exceptional stakeholder management and communication skills, including the ability to influence without authority and build alignment across functions, seniority levels, and geographies.
- Fluency with data and analytical tools, including advanced SQL; experience with visualization tools such as Tableau or an equivalent platform.
- Practical experience designing or interpreting controlled experiments and translating results into decisions.
- A high-ownership, bias-for-action mindset and comfort operating in a fast-paced, test-and-learn environment.
- A bachelor's degree in a quantitative, business, or related field, or equivalent practical experience.
It's a plus if you have
- A background in using quantitative data for decision making within tech, ecommerce , management consulting, internal strategy, or pricing initiatives
- Experience building decision frameworks or analytical tools that are used repeatedly in live business decisions.
- Working knowledge of Python or R for modeling and scalable analysis.
What success looks like
- Become a trusted advisor whose recommendations are clear, rigorous, and commercially grounded.
- Turn pricing insights and experiments into decisions and coordinated execution.
- Build alignment across stakeholders, functions, and markets.
- Develop repeatable approaches that can scale across partners.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
8 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
Growth Team comprises of high-performing, commercially driven account managers who manage portfolios of Agoda's emerging and high-growth accommodation partners at scale, combining commercial rigor with creative thinking to unlock growth. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.
The Opportunity:
As Account Executive/Specialist your key objective is to increase the coverage and quality of Agoda’s supply network. Along with your team, you take care of a portfolio of high growth supply partners and assist in partnership related functions at scale.
In this role, you’ll get to:
- Contact high growth supply partners to highlight revenue growth opportunities and maximize value
- Be part of strategic initiatives and have direct input into how we grow Agoda's business
- Encourage program participation through focused project sprints
- Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars
- Use data and dashboards to prioritize tasks
- Train and inform partners on our technologies, tools and models
- Prioritize daily tasks, monitor results and track progress in internal systems
- Respond to partners requests in a timely and effective manner
What you’ll need to succeed:
- Fluency in Thai and English language
- Minimum 2 years’ experience working in business development role preferred
- Demonstrates basic computer skills
- Analytical skills desired
- Analytical and proven track record in using data to drive achievements and make decisions
- Intellectual curiosity
- Strong communication and interpersonal skills, and able to build rapport with key partners rapidly
- Autonomous and result driven (history of achieving ambitious targets)
- Ability to work under pressure in a competitive industry/rapidly changing environment
- Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
8 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value.
The Tech Partnerships Team plays a vital role within our Supply Organization, driving supply performance and ensuring seamless connectivity for our partners. We design and implement strategic win-win initiatives with leading Tech/Connectivity Providers (e.g. channel managers, revenue management systems) – who serve as key touchpoints between our accommodation partners and Agoda.
The Opportunity:
The Business Development Manager - Tech Partnerships, will be focused on supporting the achievement of Agoda’s commercial goals with new and established Tech/Connectivity Partners by working collaboratively across both internal and external teams. In this role, we are looking for people with strong management and business acumen, a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly.
In This Role, You’ll Experience:
-
Regional Account Ownership: End-to-End commercial ownership and high-level product and strategy roadmap of selected strategic Tech/Connectivity Partners
-
Business Development: Design strategy and partnership initiatives to identify market opportunities and drive Supply growth via commercial and product innovation
-
Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making
-
Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities
-
Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance.
-
Account support: Handle rate and technical enquiries from internal and external stakeholders
What You’ll Need to Succeed:
-
5+ years of Hospitality Tech/OTA experiences or relevant professional experiences
-
Exposure to large commercial account management conversations/business development
-
Strong data skills with proven ability to leverage analytics and quantitative methods to inform and influence decision-making
-
Excellent communication and presentation skills, up to C-level
-
Highly organized and comfortable with making prioritization decisions
-
Able to effectively keep track of moving parts across projects and adapt to new information and goals
-
Ability to work under pressure in a competitive industry/rapidly changing environment
It’s great if you have:
-
Proficiency in data analysis tools and software (e.g. Excel, SQL, Tableau)
-
Understanding of APIs and XML connections
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
8 weeks ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team:
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
The Opportunity:
The Global Privacy environment is changing at a speed never seen before and while this poses a significant challenge for global businesses such as ours to keep up with the laws, it also presents a great opportunity for you to be a part of a global data privacy team directly contributing to build the trust of our users, employees, and partners at Agoda.
As a Data Privacy Analyst, you will support Agoda’s Privacy Advisory function by helping the team provide timely, well-organized privacy legal advice across the business, while also keeping the engine room of the advisory practice running smoothly – from knowledge management to performance metrics. You will work closely with a world class privacy team comprising of subject matter experts , security professionals and technology teams in a global work environment.
In this Role, you’ll get to:
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Conduct fact-finding for privacy advisory queries – gathering relevant business context, prior guidance and documentation to facilitate efficient legal assessment of requests
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Provide support on privacy advisory matters, including drafting initial reviews and assessments under guidance
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Support training and awareness initiatives and regulatory change management initiatives
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Actively manage the privacy advisory repository from end-to-end
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Establish, review & improve privacy policies, standards, and procedures
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Identify & manage privacy risks associated with 3rd parties
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Upkeep, maintain and improve privacy controls
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Improve privacy team's efficiencies using data analytics (Metrics, Key Risk Indicators, Dashboards, Trend analysis)
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Provide project management support for specific privacy projects
What you’ll Need to Succeed:
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A genuine interest in data privacy and/or technology law
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1-2 years’ experience in Legal, Governance, Risk or Compliance disciplines
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Excellent organizational skills and attention to detail
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Great written and verbal communication skills
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Well versed with MS Office suite
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Willingness to go the extra mile to get the job done including routine and , administrative, tasks
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Curiosity & willingness to explore privacy concepts and ask questions
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Proficient in English
It’s Great if you Have:
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Basic understanding of privacy concepts or laws (GDPR, PDPA, etc)
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Experience with data/metrics tracking (Excel, dashboards, etc.)
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Prior exposure to legal document or template management
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Ability to execute at pace and multi-task in an agile environment
We Offer:
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A dynamic role in a fast-growing team of a reputable global company
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Working in an international environment
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Great opportunities for further development in data privacy, cybersecurity and artificial intelligence
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Working in a team of flexibly minded and highly skilled professionals
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
