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About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. Get to know our team In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. The opportunity This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As Director of Product - Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business. This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. In this role, you’ll get to - Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. - Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. - Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. - Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. - Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale - Design and champion strong governance for tax configuration and change management, - Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. What you’ll need to succeed - 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). - Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments - Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. - Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. - Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. - Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. - Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. It’s great if you have - Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. - Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. - Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. - Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics. #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L, leading a team, and driving partnership strategy. This partnership generates millions in annual revenue across multiple whitelabel brands serving millions of travelers globally. This position sits at the intersection of strategic thinking and operational excellence — someone who can lead a team, shape marketing strategy, influence partnership direction, and drive measurable business impact through data-driven decision-making and complex stakeholder management. We're looking for a proven leader who thrives in ambiguity, builds clarity through frameworks, and can lead complex cross-functional initiatives with discipline and influence, earning strong stakeholder trust and executive confidence. As a key player in the marketing and partnership ecosystem, you will work closely with partner marketing leadership, regional business development teams, and Agoda's commercial and product teams to ensure marketing strategies align with business priorities and contribute directly to revenue goals. You'll be responsible for end-to-end marketing leadership for the partnership. What Makes This Role Unique Scale & Impact - Own a full P&L for a multi-million dollar partnership - Direct control over budget allocation and investment levels across channels - Your optimization decisions drive both immediate ROI and long-term partnership health Strategic Complexity - Manage multiple brands with different customer profiles - Navigate the intersection of B2B partnership management and B2C performance marketing - Balance partner relationships with data-driven optimization - Influence partner marketing strategy while ensuring Agoda profitability targets Channel Mastery & Technical Growth You'll oversee the full marketing funnel: - Metasearch (Google Hotel Ads, TripAdvisor, Trivago, Kayak) — optimize bidding strategies, feed management, price competitiveness - Paid Search (Google Ads, Bing) — keyword strategy, campaign structure, budget optimization - App Marketing (Google ACi, Apple ASA) — drive app adoption in key markets - Emerging Channels (SEO, email/CRM, customer marketing) — build new growth drivers - Advanced SQL for booking analysis and channel performance tracking - A/B testing and experimentation methodology with clear measurement frameworks - Marketing analytics including attribution modeling and incrementality measurement Cross-Cultural Collaboration - Weekly syncs with partner marketing team - Joint planning and collaborative problem-solving - Navigate cultural nuances in partnership management Key Responsibilities 1. Team Leadership & Development - Manage, mentor, and develop a team of 2-3 marketing specialists - Set team priorities and OKRs aligned to partnership goals - Conduct performance reviews and career development conversations - Foster a culture of experimentation, learning, and accountability 2. Strategic Marketing Leadership & P&L Ownership - Set overall marketing strategy and influence ROI targets; optimize investment levels to ensure we hit partnership goals - Guide team on channel strategies and ensure execution excellence - Own the full marketing P&L for the partnership - Design experimentation roadmap to validate strategic hypotheses - Monitor channel health and guide team to drill into anomalies or opportunities - Oversee dashboard/reporting development and team analytics capability 3. Analytics Strategy & Insights - Define analytics roadmap and experimentation strategy for the team - Write SQL queries to answer strategic business questions and guide team on complex analysis - Guide team on measurement frameworks and experiment design - Synthesize insights into executive-ready recommendations with business impact quantification - Build team capability in analytics and experimentation 4. Strategic Planning & Executive Stakeholder Management - Develop annual marketing roadmap and quarterly plans aligned to partnership goals - Lead weekly syncs with partner marketing leadership - Present quarterly business reviews to Agoda leadership (Director/VP level) - Own the annual planning process and budget allocation across channels - Partner with Agoda's commercial and product teams on partnership optimization - Pitch strategic initiatives to partner executives and navigate differing viewpoints with influence and data 5. Program & Project Management - Lead large, multi-workstream initiatives end-to-end - Build detailed project plans with risk mitigation and milestone tracking - Establish governance cadence and reporting mechanisms - Ensure disciplined execution across markets and teams Requirements We're looking for candidates who demonstrate: 1. Analytical & Technical Skills - SQL proficiency (daily usage for analysis; comfortable working with multiple tables and complex joins) - Strong analytical thinking with ability to translate data into actionable insights - Comfort with marketing analytics tools (Google Ads, attribution platforms, dashboards) - Bonus: Experience with experimentation design and statistical analysis - 7-10+ years in marketing, growth, or analytics roles 2. Marketing Channel Knowledge - Understanding of performance marketing fundamentals (PPC, metasearch, app marketing, or SEO) - Experience optimizing marketing campaigns toward ROI/profitability targets - Familiarity with attribution models and incrementality measurement - Background in digital marketing, growth marketing, or marketing analytics preferred 3. Leadership & Stakeholder Management - 5+ years people management experience or demonstrated team leadership - Ability to influence without direct authority in a matrix organization - Executive communication skills — comfortable presenting to VP/Director level stakeholders - Required: Complex stakeholder management including partner relationships at senior levels - Cultural sensitivity for cross-border collaboration 4. Execution Excellence - Exceptional project management discipline - Ability to manage multiple concurrent initiatives - Strong attention to detail without losing strategic altitude 5. Business Orientation - Understands P&L drivers and growth mechanics - Makes data-informed decisions - Focused on impact, not activity What We Offer Ownership & Impact - You're not executing someone else's strategy — you're owning the outcomes - Test new ideas, run experiments, see direct impact on partnership performance - High visibility to leadership; your metrics are partnership KPIs Learning Environment - Work with Agoda's best-in-class marketing practices - Experimentation culture with clear measurement and learning - Complex, ambiguous problems that build problem-solving skills #London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas #PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing #Travel #Tech Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Role overview: Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful. In this Role, you'll get to: Online Reputation Management & Monitoring - Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to identify potential business impact. - Synthesize complex social data from multiple sources into clear ORM summaries, recommendations, and decision-ready materials for stakeholders. - Develop, document, and maintain ORM playbooks, escalation templates, and investigation frameworks; ensure governance and controls requirements are met. - Track mitigation plans and ensure timely follow-up on action items and unresolved reputational risks. Reporting & Data Analysis - Analyze social media dashboards and platform data to identify trends, root causes, and performance opportunities. - Prepare robust social listening and ORM reports for senior stakeholders, highlighting key signals, ongoing initiatives, and actionable insights. - Leverage data tools (SQL, Tableau, or equivalent) to build and maintain reporting frameworks that support operational decision-making. Team Management & Operational Collaboration - Manage and develop a team of social media agents - coach, mentor, motivate, and evaluate performance on a regular basis. - Identify performance gaps, formulate action plans to address them, and monitor outcomes to ensure success. - Continuously monitor traffic and service levels; highlight discrepancies and take immediate corrective action. - Assist with planning and organizing proper coverage and staffing alignment. - Partner with WFM, QA, and cross-functional teams on key operational initiatives and document learnings. Process Improvement & Ownership - Drive continuous improvement in social listening workflows, monitoring processes, and post-incident learnings. - Lead cross-department working group discussions and provide post-mortem reviews for reputational and operational incidents. - Improve internal processes by identifying recurring pain points, operational gaps, and opportunities to standardize ORM management. - Supervise quality assurance processes and related training of team members to ensure consistent, high-quality customer service. - Act as backup to the Operations Manager when needed. What you'll Need to Succeed and Requirement to Apply: - Experience: 6+ years of total blended experience in social media, social care, or online reputation management, with a minimum of 2 years in a people management or managerial role; experience working with operational or contact center data is an advantage. - Social Care & ORM expertise: Strong, hands-on experience managing social media channels as a customer service function and demonstrated experience in ORM - social listening, brand monitoring, reporting, and driving improvement actions based on insights. - Social media tools proficiency: Proficiency in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social), with end-to-end working knowledge of the tool. - Data acumen: Proficiency in SQL, Tableau, and other data platforms, alongside Microsoft products including Word, Excel, and PowerPoint. - Effective communication: Explain technical and social media findings to non-technical stakeholders; produce concise, executive-level summaries and reports. - Analytical thinking / problem solving: Ability to translate social listening and ORM insights into actionable improvement strategies and operational recommendations. - Prioritization & time management: Deliver timely analysis, maintain operational cadences, and manage multiple initiatives effectively across different timelines. - Teamwork & collaboration: Trusted partner across multiple functions; reliable under pressure. - Ownership: Demonstrated ownership, accountability, and resilience under ambiguity in fast-paced, dynamic, multicultural environments. - English proficiency: Excellent command of spoken and written English; the ability to speak and write in any additional language will be preferred. It's Great if you have: - SaaS enablement experience in social listening: experience configuring, optimizing, or scaling social listening or ORM platforms. - Background in corporate communications, brand management, or community management. - Knowledge of Agoda products and customer service procedures. No. of Openings: 1 position Working hour: 5-day work week (weekends may be included) with rotating shift schedule (shifts rotate throughout the week). *Working hours and shift patterns may evolve over time in line with business and operational requirements. Employees should be prepared to work rotating shifts, including evenings, weekends, public holidays, and potentially overnight hours, where applicable. Location: We welcome applications from Bangkok, Thailand and Kuala Lumpur, Malaysia. Strong preference for candidates already based within the respective country. Relocation support eligibility is subject to confirmation. Selection Process: Application Screening by Recruiter --> Recruiter Phone Screen --> SHL Assessment --> Round 1 Interview (Regional Manager) --> Final Interview (Senior manager) Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. PURPOSE OF THE ROLE The WFM Manager is a people leader role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs. The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development. The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives. The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders. ACTIVITIES PERFORMED ON THE JOB - People leadership - Foster a positive team culture through open feedback, collaboration, recognition, and clear communication of performance expectations and CEG/ WFM objectives - Oversee team performance against targets, supporting specialists in overcoming obstacles, and providing guidance to facilitate problem-solving and effective decision-making. - Upholding Agoda Value and CEG Leadership behaviors with high standard of professionalism - WFM Reporting & data analysis - Capacity Modelling: Participate in the design and implementation of capacity modelling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metric - Data management: Collaborate with internal stakeholders (Analytics, Ops, HR) on design, and manage tracking for WFM key metrics - Data analysis/ approach: Recommend actions for maintaining SLAs, identifying process gaps through deep dives and implementing improvements, - Reporting and presentation: Preparing and presenting team performance data, challenges, and opportunities. - Collaboration - Collaborate with local WFM teams - Provide regular updates on team performance, traffic trends, ongoing projects, challenges, and opportunities. - Actively participate in leadership meetings by sharing best practices, offering constructive feedback, and contributing to group improvements. - Stay informed about company products, updates, goals, decisions, and projects to align team efforts effectively. - Collaborate with other teams/Stakeholder: - Work closely with stakeholders to understand the gaps and work towards the solution - Partner with GSV and Operations teams on various initiatives and projects - Management: - Stay updated on key company, team, and departmental updates to ensure alignment with organizational priorities. - Collaborate to deliver on CEG, divisional, and project objectives while maintaining a focus on integrity and compliance. - Coaching and giving feedback - Provide constructive and creative one-on-one coaching and feedback to WFM team members to help them achieve their best performance. - Regularly review performance with Capacity Planners and the team through performance reports, dashboards, observations, buddying sessions, and system audit reviews. - Address underperformance effectively by utilizing the Performance Improvement Plan (PIP) process when necessary COMPETENCIES REQUIRED Technical Skills Must have hands-on experience in end-to-end contact-center capacity planning, including data-driven demand forecasting, staffing and scenario modeling, and translating plans into operational actions; strong Excel skills are essential. Analytical Ability & Problem Solving Can visualize, articulate, conceptualize, or solve complex problems using the data available. Decision making ability Set a course of action purposely chosen from different alternatives to achieve company objectives. Effective communication (Verbal and written) Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills Flexibility and Agility Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment. KPI management Execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals. Listening and influencing Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals. Process Improvement Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place. Reporting Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations. Result driven Driving high standards to accomplish challenging goals. Works hard to achieve them. Time / workload management & prioritization Creating a work environment where tasks and responsibilities are accomplished successfully within the time available. Coaching Support and develop team members to achieve a specific personal and professional goal by guiding and training. Develop and Manage team Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success. Operational Planning & Coordination Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals People training Identify training needs, create, and develop trainings to help team member’s specific knowledge or skill to improve performance in their current roles. Presentation Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Team level KPI management Create and execute a team KPI plan designed to help achieve and evaluate the success in reaching the company goals. NICE TO HAVE: - Experience being a functional lead. - Experience in setting functional level OKRs. - Experience in presenting to Director-level stakeholders. - Project Management qualifications (e.g. Prince or SixSigma). - Experience in SQL, Python, metabase, etc Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. We’re looking for a Finance Business Partnering Manager to join the Finance team in Bangkok. Relocation is provided. In this Role, you'll get to: - Develop and deliver executive-level presentations and narratives that translate complex data, processes, and strategic initiatives into clear, actionable insights for senior leadership decision-making - Own parts of the company’s forecasts - Collaborate with senior business partners across departments inside and outside of Finance on impactful projects - Work in partnership with Booking Holdings and other BHI brands to drive strategy and build value across the group - Assist in development of business cases related to Agoda’s strategic priorities - Contribute to the team’s key analyses and reporting packs - Be part of a diverse, international team of finance professionals - Help the team provide the necessary information for effective decision-making Qualifications & Skills Required - 8+ years of total experience, with some of them in an analytically focused role requiring strong commercial creativity and sound financial skills. - Bachelor’s Degree or higher in business-related or quantitative subject - Intellectually strong & curious - good strategic thinker with commercial acumen and judgement - Ability to quickly adapt to a fast-paced environment - Excellent analytical/numerical skills - including strong attention to detail - Strong financial modeling skills and advanced knowledge of financial concepts - Good communication skills - ability to convey messages in a clear and concise manner It's Great if you have: - Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA) - Demonstrable experience with AI automation - Experience working in the tech industry - Proficiency with SQL #Malaysia #Philippines #Australia #Indonesia #London #UK #Canada #USA #NewYork #LA Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way. The Opportunity As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program. We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance & Ethics program to join the energetic & passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance & Ethics program to the business. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations. This role is individual contributor. In this Role, you'll get to - Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner. - Conduct review of gifts & entertainment, conflicts of interest disclosure, third-party due diligence, risk assessment, monitoring and testing; and drive appropriate mitigation actions in partnership with relevant stakeholders. - Develop, implement and enhance compliance policies, procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks. - Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs. - Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration. - Partner closely with cross-functional teams such as Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes. - Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort. - Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership. - Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program. What you'll Need to Succeed - At least 5 years previous experience working in compliance and ethics function or related field (legal, or risk) in multinational medium to large organizations. - Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program. - Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets. - Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world. - Confident communication skills (verbal and written); English proficiency. - Strong quantitative and qualitative analysis skills. - Strong digital fluency with proficiency in Microsoft 365 and Google Workspace, along with ability to master internal systems and leverage AI tools for workflow optimization. - Must possess the highest integrity, commensurate with a compliance & ethics position. - Ability to operate without extensive supervision and act as a self-starter. - Energetic, fast-paced, and always desire to go the extra mile. It's Great if you have - Bachelor’s Degree in Law - Experience with the travel industry/technology #LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you'll get to: - Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). - Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. - Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. - Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. - Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. - Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. - Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership - Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. - Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand. - Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact. - Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: - Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. - Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. - Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development. - Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. - Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. - Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. - Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It's great if you have: - A background in managing specialized or L2/3 support teams. - Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). - Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. * This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.) Key Areas of Focus:  In this role, you’ll get to:   Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.   Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.  Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers  Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.   Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management. Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.   This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics What you’ll Need to Succeed:   - 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.  - Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.  - Growth mindset and excited to work on a variety of functional areas. - Entrepreneurial and not afraid to be hands-on on the work.  - Experience working in a fast-paced and high growth environment.  - Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.  It’s Great if you have:    - Ability to write in SQL a plus, or willingness to learn  - Ability to use Tableau a plus, or willingness to learn  - Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus  #Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. * This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.) Key Areas of Focus:  In this role, you’ll get to:   Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.   Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.  Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers  Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.   Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management. Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.   This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics What you’ll Need to Succeed:   - 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.  - Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.  - Growth mindset and excited to work on a variety of functional areas. - Entrepreneurial and not afraid to be hands-on on the work.  - Experience working in a fast-paced and high growth environment.  - Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.  It’s Great if you have:    - Ability to write in SQL a plus, or willingness to learn  - Ability to use Tableau a plus, or willingness to learn  - Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus  #Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. * This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.) Key Areas of Focus:  In this role, you’ll get to:   Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.   Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.  Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers  Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.   Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management. Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.   This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics What you’ll Need to Succeed:   - 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.  - Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.  - Growth mindset and excited to work on a variety of functional areas. - Entrepreneurial and not afraid to be hands-on on the work.  - Experience working in a fast-paced and high growth environment.  - Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.  It’s Great if you have:    - Ability to write in SQL a plus, or willingness to learn  - Ability to use Tableau a plus, or willingness to learn  - Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus  #Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. * This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.) Key Areas of Focus:  In this role, you’ll get to:   Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.   Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.  Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers  Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.   Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management. Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.   This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics What you’ll Need to Succeed:   - 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.  - Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.  - Growth mindset and excited to work on a variety of functional areas. - Entrepreneurial and not afraid to be hands-on on the work.  - Experience working in a fast-paced and high growth environment.  - Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.  It’s Great if you have:    - Ability to write in SQL a plus, or willingness to learn  - Ability to use Tableau a plus, or willingness to learn  - Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus  #Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The team Agoda's Marketing team operates at the intersection of business strategy, data, and execution. We build and scale programs across growth, pricing, and commercial initiatives that drive customer value and sustainable business performance globally. We're analytical, fast-moving, and deeply cross-functional — partnering closely with Product, Finance, Corporate Strategy, and Supply to shape Agoda's growth agenda. The opportunity We're looking for experience Marketing Growth Strategy & Analytics leaders to own high-impact commercial initiatives from strategy through execution. You'll translate business goals into structured plans, lead cross-functional programs, and use data and experimentation to unlock growth. This role sits at the center of key decisions — influencing how we grow, price, and operate across markets — with strong visibility to senior leadership. In this role, you'll get to - Define and execute strategies within your scope — which may span areas like pricing, channel performance, customer acquisition, retention, or go-to-market — translating commercial priorities into testable hypotheses, scalable frameworks, and measurable outcomes. - Lead experimentation roadmaps, including A/B tests and other measurement approaches, to evaluate impact and sharpen decision-making. - Analyze large, complex datasets to surface trends, opportunities, and risks; build dashboards and executive-ready narratives that communicate performance clearly. - Model business impact, evaluate trade-offs, and support planning around P&L, growth, and long-term value creation. - Partner cross-functionally with Product, Finance, Corporate Strategy, Supply, and senior leadership to drive alignment and execution. - Build playbooks and processes that enable repeatability and scale across markets, channels, or partners. - Mentor and develop team members while contributing to a high-performance, test-and-learn culture. What we are looking for - 5+ years of experience in growth, marketing, pricing, strategy, analytics, revenue management, consulting, or related data-driven roles. - Strong analytical and problem-solving skills — comfortable turning ambiguity into clear frameworks and action plans. - Hands-on experience with SQL, Tableau, or similar BI/analytics tools; proven ability to translate data into commercial recommendations. - Practical experience with experimentation, measurement, and performance optimization. - Strong business acumen: P&L drivers, unit economics, growth levers, and ROI. - Excellent communication and stakeholder management skills, with the ability to influence senior and cross-functional audiences. - High ownership and execution discipline in a fast-paced, collaborative environment. - Bachelor's degree in Economics, Statistics, Engineering, Mathematics, Computer Science, Finance, or equivalent practical experience. It's great if you have - Experience in a high-growth digital business (e-commerce, travel, tech, fintech) or an analytically rigorous environment such as management consulting or internal strategy. - Familiarity with statistical analysis, forecasting, machine learning, or hypothesis-testing frameworks. - Experience using Python or R for analysis, modeling, or automation. - People management experience — hiring, coaching, and developing teams. - Experience with external partners, affiliates, marketplaces, loyalty programs, or B2B/B2B2C channels. - MBA or advanced degree (equivalent hands-on experience equally valued). Why join Agoda - Work on high-impact, global business problems with direct visibility to senior leadership. - Shape commercial strategy in an organization that genuinely values analytical rigor, ownership, and experimentation. - Build and scale initiatives that influence growth, profitability, and customer experience at a global scale. #London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas #PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing #Travel #Tech Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok. Get to Know our Team: The Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Opportunity: We are launching a new B2C Product designed to make travel spending seamless and transparent for all travelers. As Senior Growth Marketing Manager – New verticals, you will play a key role in taking this product from early stage to scale. You’ll own growth strategy and execution across acquisition and retention, working closely with product, fintech, and cross-functional marketing teams. This is a unique opportunity to build a new vertical within Agoda from the ground up. In this Role, You'll Get to: - Co-own with product the go-to market strategy: targeted segments, USP, and positioning for product - Design the marketing strategy for the new B2C product across the full funnel – from user acquisition and activation to engagement and retention - Execute the marketing strategy: e.g.,  - Launch the different marketing channels (e.g., paid search, app campaigns, affiliates)  - Optimize performance campaigns across channels such as; App campaigns, Paid search - Work closely with Product and Design to Shape onboarding, in-app messaging, and key user journeys - Collaborate with Fintech, Legal, and Compliance to ensure campaigns, claims, and messaging are accurate, compliant, and easy for customers to understand and Translate regulatory constraints into clear, user-friendly communications - Build and continuously improve dashboards, reporting, and processes to scale growth operations over time. - Over time, manage and mentor a team (e.g., ~2 analysts/marketers) as the vertical grows. What You'll Need to Succeed: Must Have Qualifications - Marketing expertise: At least 8 years of experience with 3+ years of hands-on growth/ direct marketing in app-based or digital products, focusing on user acquisition and retention - Strong analytical skills. - Comfortable working with data and performance metrics (CAC, LTV, activation, retention, payback, cohorts). - Ability to pull and analyze data using SQL and/or self serve BI tools. - Demonstrated entrepreneurial / builder mentality. - Able to operate in ambiguity, set up new processes, and “figure things out” without a playbook. - Bias for action and experimentation. - Strong stakeholder management and communication skills, with experience collaborating with multi team in multiple department  Nice to Have - Experience with Direct marketing, Performance marketing and Affiliate marketing for financial products - Experience in fintech or financial services, such as Travel cards, multicurrency wallets - Experience launching or scaling a new product or major feature #Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: - People Help Desk / Tier 1 services - Tier 0 / self-service and knowledge foundations - Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model - Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. - Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. - Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. - Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team - Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. - Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. - Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. - Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services - Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. - Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. - Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. - Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. - Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams - Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. - Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. - Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. - Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations - Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. - Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. - Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. - Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery - Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. - Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. - Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. - Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement - Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. - Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. - Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. - Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change - Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. - Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. - Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. - Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed - Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. - Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. - Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. - Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. - Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. - Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. - Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. - Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. - Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. - Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. - Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. - Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have - Experience in a global or regional HR shared services / People services environment. - Experience leading both broad employee support teams and specialist employee relations or case management teams. - Experience in knowledge management, service content strategy, and self-service adoption. - Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. - Experience improving employee experience through service redesign, process simplification, or digital product thinking. - Experience in a high-growth tech, internet, or digital business. - Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About our Team At Agoda, our Backend Engineering team builds high-scale, fault-tolerant distributed systems that power a global travel platform serving millions of users daily. We own mission-critical domains across inventory, pricing, booking, payments, and customer/partner platforms. Our systems run with high availability, low latency, and zero-downtime expectations, powered by modern technologies such as Scala, Go, Java, Kotlin, Kafka, and Aerospike, along with strong foundations in CI/CD, automation, and observability. We ship fast—often dozens of releases a day—and design systems that are resilient, self-healing, and built to scale globally. The Opportunity As a Staff Backend Engineer, you'll own the design and reliability of a critical service or domain end-to-end — from architecture through production. Beyond writing code, you'll be expected to identify problems before they're assigned to you, make independent calls on ambiguous technical trade-offs within your domain, and raise the technical bar for your immediate team. You'll combine hands-on coding, system design, and technical ownership — accountable for outcomes within your service, and a trusted technical voice when your work touches adjacent teams. What You will Do - Design, build, and own scalable distributed systems and microservices within your domain - Lead development of complex features and technical initiatives end-to-end, within your service or team - Drive system design, API design, and engineering best practices for your team - Own scalability, performance, reliability, and fault tolerance of the services you're responsible for - Optimize high-throughput, low-latency systems - Proactively identify gaps, risks, or improvement opportunities in your domain, and drive them to resolution without waiting to be asked - Make independent architectural and technical trade-off decisions within your service's scope, and be accountable for the outcomes - Collaborate with adjacent teams when your service's boundaries or dependencies require it, and raise engineering standards within your own team - Partner with your product and business stakeholders to translate business needs into technical priorities, and technical constraints into business context - Stay hands-on with coding and system design - Mentor engineers on your team with a structured approach, supporting their growth - Handle production issues within your domain, drive RCA, and lead follow-through improvements What We’re Looking For Technical - 8–12 years of backend engineering experience - Strong experience building and owning distributed systems at scale, within a service or domain - Expertise in: Java, Kotlin, Scala, or Go - Strong understanding of microservices architecture, REST APIs & system design, SQL/NoSQL databases, and performance, scalability, and concurrency - Strong coding and problem-solving ability Beyond the technical bar: - A track record of taking ownership beyond your assigned tasks — initiatives you drove within your domain because you saw the need, not because you were told - Comfort making decisions under ambiguity and owning the consequences, technical and business, within your area of ownership - Experience communicating trade-offs to both engineers and non-technical stakeholders, adjusting your framing accordingly - Demonstrated impact mentoring or growing engineers on your team, with concrete outcomes, not just informal help Nice to Have - Experience building large-scale consumer or marketplace platforms - Exposure to event-driven systems (Kafka, RabbitMQ) - Experience with NoSQL databases (Cassandra, MongoDB, Aerospike) - Familiarity with cloud (AWS/GCP), CI/CD pipelines - Experience working in Agile/Scrum environments This position is based in Bangkok, Thailand (Relocation Provided) #Bangkok #London #NewDelhi #Jakarta Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. The Opportunity We are seeking a Principal Engineer to drive innovation across our AI-powered data experience and platform infrastructure. This role combines leading the development of AI-powered data querying — enabling users to ask business questions in natural language and receive actionable insights — while shaping the evolution of our data quality tools, and analytical engines such as StarRocks. As a senior technical leader, you will operate across AI, data infrastructure, and reliability domains, driving high-impact initiatives and serving as a key technical authority across the organization. This position is based in Bangkok, Thailand. (Relocation support is provided) In this Role, you'll get to: - Lead the development of AI-powered data querying solutions, enabling users to ask business questions in natural language and receive actionable insights. - Architect and develop scalable data quality tools and frameworks to ensure reliable and trustworthy data. - Act as a hands-on technical leader, tackling complex challenges across AI query engines, data quality systems, and analytical engines. - Collaborate with TPMs and stakeholders to define and drive the technical vision and roadmap for AI-driven querying, query engines, and data quality tools. - Mentor engineers and raise standards across data quality & governance tools, query engines, and the broader data platform. What you'll Need to Succeed: - 10+ years of experience in software engineering, data engineering, or related fields - Strong hands-on experience with: - SQL and large-scale data systems - Modern analytical databases / data warehouses (e.g., StarRocks, Snowflake, BigQuery, ClickHouse) - Backend development (e.g., Python, Java, Scala or similar) - Experience building or working with: - AI/LLM-based applications (e.g., text-to-SQL, conversational interfaces, cursor, copilots) - Data platforms or analytical infrastructure at scale - Strong understanding of data modeling, query execution, and performance optimization - Proven ability to lead cross-team, high-impact technical initiatives - Ability to navigate between deep hands-on work and strategic technical leadership - Excellent communication skills with both technical and non-technical stakeholders It's Great if you have: - Experience with text-to-SQL systems or AI-driven data interfaces - Experience implementing or scaling analytical engines such as StarRocks - Background in data observability, quality, or governance frameworks - Experience with tools like dbt, Airflow, Spark, or similar #Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:  In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.  The Opportunity: This is an exciting opportunity to lead, develop and grow a role within the Commercial and Corporate Team. Seeking a senior, seasoned, able, confident, curious and self-motivated lawyer (to be based in Bangkok) to join the Agoda Commercial and Corporate Legal team who will work closely with other stakeholders in the Booking Holdings group and particularly with colleagues across the Group brands. This is an important role, reporting to the VP of Commercial and Corporate, leading and owning the relations with the Supply team that manages 100% of Agoda’s property relationships. There is a high focus on supply contracts, B2B relationships, all matters relating to hotel/property relationships, general commercial matters and Supply Team operational improvements. You will have an opportunity to be the sole POC for what is one of Agoda’s most dynamic and important teams – right at the heartbeat of the Agoda model. *This role is based in Bangkok, with relocation and work visa provided for those who aren't yet based in-market **No full-remote options In this Role, you'll get to:  - Be the key decision maker for certain legal decisions in conjunction with business stakeholders and escalates other key decisions. You will ensure collaborative engagement with teams across the Agoda Legal Team and manage escalations to senior management (including GC and CEO). - Draft and negotiate international, commercial agreements with a focus on strategic partnerships, B2B, supply distribution, new initiatives, marketing, and public relations. - Own and lead the legal support with a critical business partner that covers 100% of all supply relationships for Agoda. With a small team you will help develop junior team members coaching and mentoring. - Actively engage with Agoda senior management at a C-suite level. - Provide well-reasoned, practical legal advice on a wide-range of legal and business matters and processes. You will be the “go to person” for the Supply team and will dovetail your priorities with their priorities and strategy. - Be fully autonomous for management of the legal Supply team together with the creation and delivery of departmental and team objectives. - For Supply stakeholders – lead the provision of advice, strategic direction and commercial solutions relating to litigation and disputes. Managing these with smart, innovative and P&L focused solutions. Draft key agreements with hotel partners, manage disputes and drive continual improvement and innovation. - As a true business partner, to maintain regular communication with key business teams, including senior level management, global legal team, finance and tax, and external counsel. - Drive and implement contract standards and controls, including that which happens at the holding company and/or sister-brand level. - Be the lead contact to drive new policies, procedures, training, and templates with the goal of fostering efficiency and compliance – with a lens on efficiency and innovation. - Influence senior stakeholders on innovative implementation of key legislation across broad legal areas specific to Supply. - Support the VP of Commercial and Corporate in ideation and implementation of pan team strategies, initiatives and innovation. You will work across the Agoda legal team driving collaboration, efficiencies and a deep level of cross team engagement. What you'll Need to Succeed: - 12+ years post qualified experience with a high level of impact. - Demonstrable ability to work autonomously with proven management and leadership experience of small-medium sized teams. High level of commercial awareness and business acumen. - Autonomous ability to manage and lead a multitude of complex and strategic legal matters and demonstrates a broad vision for the function. Ability to create, drive and own a strategy for the Supply legal team ensuring that vision and strategy is aligned with the annual business goals. - 1st class communication (verbal and written) and organization skills with high level of English proficiency. Exceptional legal drafting skills. - Experience in negotiating and influencing high complexity and risk matters externally (including government authorities). - Have the ability to provide commercial, innovative legal solutions to a fast paced and challenging business partner. A passion to drive efficiencies and process improvement – including the use of Gen AI. - Qualified lawyer/attorney with current entitlement to practice. Strong academic credentials, top-tier law firm experience plus prior in-house and significant contracting and commercial experience. - History of providing simple, concise & pragmatic advice for legal matters with high complexity and risk or strategic importance, always ensuring communications cut through complexities, are simple, avoid jargon and appropriate for the target audience. Making the complex simple with a wide range of stakeholders. - Deep experience in dealing with general commercial contracting matters, B2B relationships, procurement and disputes – ideally within the travel or B2B space. This role will be the sole contact for all supply related matters (including disputes) for the Agoda One Supply division. - Proactively anticipating issues that are yet to come for the business supported areas with holistic awareness across the organization. Create innovative solutions that take account of risk appetite and business goals. - Interact with colleagues, both legal and commercial, from the Supply/Key Accounts teams as well as Product Team to drive collaboration, consistency and alignment of operational practices. - Ability to work independently from intake through execution and work closely with business partners on solutions and innovative process improvements. - Aligned with the Agoda values and in particular Legal Teams “Values in Action”. - A demonstrated can-do, roll up your sleeves, collaborative approach, coupled with a strong work ethic and sound judgment. - Experience with travel industry/technology. - Ability to forge trusted relationships with colleagues around the world. #LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: As an Associate Director / Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy. What You’ll Do: - Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams - Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company - Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation - Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis - Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer - Mentor and develop other professionals in a maturing People function - Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends) What You'll Need to Succeed: - 18+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience - Acute business acumen and understanding of how organizational structures and dynamics relate to execution - Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments - Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle - Excellent executive presence and the ability to clearly articulate messages to a variety of audiences - Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles - Excellent judgment, self-motivated, curious and trustworthy - Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution - Strong analytical and problem-solving capability backed with excellent data sense - High level of discretion, confidentiality, and ethics - Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization - Comfortable with ambiguity and change; brings structure and drive to deliver results - Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must - Undergraduate degree from a top university expected, advanced degrees welcome **This role is Based in Bangkok – Relocation Support Provided** #melbourne #london #berlin #copenhagen #hongkong #seoul #tokyo #jakarta #manila #kualalumpur #singapore #hanoi #bangkok Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity The Finance Transformation Manager (AI/Task Mining) will lead AI-enabled process transformation across Finance Operations, with a strong focus on Record to Report (R2R), Order to Cash (O2C), and Procure to Pay (P2P). This role will combine finance process expertise, continuous improvement, task and process mining, intelligent automation, and emerging AI capabilities to improve efficiency, scalability, control, and data quality within Finance. You will identify high-value transformation opportunities, translate finance pain points into practical digital solutions, and work cross-functionally with Finance, Product, Data, Engineering, and Technology teams to deliver sustainable outcomes. The successful candidate will help establish a scalable transformation pipeline—from opportunity identification and business-case development through solution design, pilot, implementation, adoption, and benefit realization. In This Role, You Will - Lead end-to-end finance transformation initiatives across R2R, O2C, and P2P. - Assess processes using process mining, task mining, value-stream mapping, and data analysis to identify inefficiencies, risks, and automation opportunities. - Identify, prioritize, and evaluate use cases for GenAI, machine learning, OCR/IDP, RPA, workflow automation, and analytics. - Translate Finance pain points into scalable AI-enabled solutions with Finance, Product, Data, Engineering, Technology, Risk, and Compliance teams. - Develop business cases, transformation roadmaps, pilot plans, and benefits-tracking frameworks, and project-manage the implementations. - Evaluate AI tools, automation platforms, and vendors based on business value, usability, data requirements, scalability, integration complexity, cost, risk, and controls. - Lead proofs of concept and support the implementation, adoption, and scaling of successful solutions. - Establish appropriate controls for AI-enabled processes, including human oversight, auditability, data quality, privacy, and compliance. - Design Finance process-management standards, including process inventories, L3/L4 documentation, ownership models, SOPs, controls, and governance. - Define process KPIs, baselines, targets, dashboards, and reporting frameworks in partnership with Data and Technology teams. What You’ll Need to Succeed - Bachelor’s degree in Finance, Accounting, Business, Engineering, Information Systems, or a related discipline. - At least 8 years of relevant experience in finance transformation, finance operations excellence, process improvement consulting, intelligent automation, or a similar role. - Solid understanding of finance operations processes, including Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR). - Practical knowledge of relevant technologies, including: - GenAI and Agentic AI - OCR/IDP - RPA - Process and task mining - Workflow automation - Finance analytics - Proven knowledge of Business Process Management, including building process inventories and L3/L4 process documentation. - Understanding of finance controls, data quality, auditability, privacy, and risk in automated or AI-enabled processes. - Experience partnering with cross-functional teams such as Product, Data, Engineering, Technology, Risk, or Compliance. It’s good if you have - Experience in e-commerce, travel, technology, fintech, or other digital-first industries. - Experience implementing AI use cases specifically within Finance, Accounting, or Controllership. - Professional qualifications or certifications in Finance, Accounting, Project Management, Process Excellence, Data, or Technology. What you’ll get:  - A relocation package including visa-sponsorship to help you and your family get here comfortably.  - Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  - Employee resource groups for every culture and background - Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  - Professional growth and learning budget, including several in-person development programs for each stage of your career. - The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  #LI-NS2 #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Colombia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to know our team: The B2B Pricing team sits within B2B Marketing and partners with Product, Commercial, Finance, and Data Science to define, test, and scale strategies that drive sustainable growth and profitability for Agoda and our partners. We combine deep analytical rigor with an experimentation mindset to optimize across marketing levers (primarily pricing) and advise on growth across B2B2C channels. The Opportunity: As Associate Manager/Manager, B2B Pricing & Commercial Strategy, you will own pricing strategy and execution while acting as a consultative, data‑driven advisor to B2B2C growth initiatives. You’ll translate commercial goals into testable pricing and marketing levers, design measurement, and lead cross‑functional rollouts that improve business outcomes. You will work closely with the commercial organization and cross‑functional stakeholders, serving as a go‑to partner for pricing and growth decisions for key partners (e.g., large loyalty programs, marketplaces, and digital wallets such as Rakuten or Paytm). In this role, you’ll get to: - Define and evolve pricing strategies, segmentation, and marketing action for partners. - Lead the experimentation roadmap (A/B and multivariate tests), including hypotheses, success metrics, and decision frameworks. - Build marketing roadmaps and analyses (elasticity, cannibalization, incrementality) to advise relevant marketing actions. - Act as a consultative growth advisor to partner teams: co‑create joint plans, model impact/P&L, align OKRs, and operationalize execution across channels. - Build playbooks to scale winning strategies across markets and partners; document learnings and institutionalize best practices. - Create Tableau dashboards and crisp executive narratives that synthesize performance, insights, and recommendations; drive action in weekly/monthly reviews. - Vendor/Partner Management: Manage relationships with external partners including strategic presentations. What you’ll need to succeed: - 5+ years in data-driven role, revenue/growth, marketing, strategy, or analytics roles in e‑commerce, travel, tech; - Strong business acumen and structured problem‑solving; ability to frame trade‑offs, model scenarios, and influence decisions with clear “so‑what.” - Fluency with data: advanced Excel, SQL, and Tableau; comfort with large datasets and experiment readouts. - Practical experience with controlled experiments. - Exceptional stakeholder management and communication; able to simplify complex analyses for senior and partner audiences and drive alignment. - High ownership and bias for action; thrive in an ambiguous, fast‑paced, test‑and‑learn environment. - BA/BS in a quantitative field (e.g., Economics, Statistics, Engineering) or equivalent experience. It’s great if you have: - Building decision frameworks in production. - Background in management consulting or internal strategy (e.g., growth, pricing, or partnerships). - MBA or advanced degree is a plus; we value equivalent operating experience and measurable outcomes. - Familiarity with Python/R for modeling and scaling analysis. - Domain exposure to B2B channels, partner/affiliate programs, or wholesale/whitelabel constructs. #Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers https://careersatagoda.com - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.