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Job Description - Make every welcome wonderful. Create warm first impressions and personalised experiences that make every guest feel at home. - Turn moments into memories. Get to know our guests, anticipate their needs, and add thoughtful touches that make their stay special. - Turn challenges into smiles. Listen, care, and find creative solutions to guest concerns, turning problems into positive experiences. - Make our VIPs feel extra special. Coordinate personalised welcomes, thoughtful amenities, special occasions, and those little surprises guests remember. - Be the voice of our guests. Monitor guest feedback, respond to reviews, and work with our teams to make every experience better. - Inspire a culture of care. Work hand in hand with every department to deliver warm, seamless, and memorable guest experiences. - Keep raising the bar. Champion our brand standards while bringing your own personality, creativity, and passion to everything you do. Qualifications - A passion for hospitality and a genuine love of making people happy. - A degree in Hospitality, Hotel Management, Tourism, or a related field is preferred. - 3–5 years of experience in hotel operations or guest relations, ideally with supervisory or managerial experience. - A natural talent for listening, problem-solving, and turning tricky situations around. - Excellent spoken and written English, with additional languages a definite plus. - A positive, hands-on attitude and the confidence to make thoughtful decisions that put guests first.

Job Description Job Purpose To supervise and coordinate the daily operations of the Uniform and Linen Room, ensuring that all hotel uniforms, linen, and related items are properly received, issued, collected, sorted, stored, inspected, and maintained in accordance with hotel standards. To ensure adequate availability of clean uniforms and linen for all departments, maintain accurate inventory records, control losses and operational costs, and uphold hygiene, safety, and service quality standards. Primary Responsibilities 1. Daily Operations and Team Supervision 2. Uniform Management and Issuing 3. Linen Control and Inventory Management 4. Quality Control and Hygiene Standards 5. Cost Control and Loss Prevention 6. Communication and Interdepartmental Coordination 7. Compliance, Reporting, and Continuous Improvement Qualifications - Minimum: Lower Secondary School Certificate (Grade 9 / Matthayom 3) or equivalent. - Minimum 2 years of relevant experience in Uniform and Linen operations, preferably in a hotel or resort. - Previous experience as a Uniform & Linen Attendant or in a similar operational position is required. - Previous supervisory experience is an advantage. Additional Information Knowledge and Skills - Knowledge of uniform and linen handling, issuing, collection, storage, and inventory control. - Understanding of laundry quality standards, fabric care, stain identification, and basic garment inspection. - Basic computer skills, including Microsoft Excel and inventory recordkeeping. - Good organizational, communication, coordination, and problem-solving skills. - Ability to supervise, train, and motivate team members. - Strong attention to detail, honesty, accountability, and cost-consciousness. - Ability to work under pressure and respond to changing operational requirements. Personal Attributes - Service-minded, responsible, and well-organized. - Reliable, disciplined, and able to maintain confidentiality where required. - Proactive in identifying problems and recommending practical solutions. - Able to work collaboratively with colleagues across all hotel departments.

Job Description Job Purpose The Reservation Manager leads the reservations team to maximize room revenue and ensure a seamless booking experience for guests. This role supports the Revenue Manager in implementing revenue strategies, manages reservation processes, and ensures accurate, timely communication with clients and internal departments. Primary Responsibilities Reservations & Revenue Support - Supervise and manage the day-to-day reservations operations. - Respond promptly to guest and partner enquiries via telephone, email, and other channels. - Ensure accurate room availability, rate quoting, and booking confirmations in the reservations system. - Monitor booking pace, cancellations, and amendments, reporting trends to the Revenue Manager. - Apply revenue management strategies, including up-selling, cross-selling, and overbooking controls, to maximize revenue. - Maintain updated knowledge of all hotel products, promotions, packages, and policies. - Manage group bookings, special billing arrangements, and convention reservations. - Coordinate with Sales, Front Office, and F&B to ensure seamless delivery of guest requirements. Administration & Coordination - Oversee filing and organization of departmental documents. - Prepare monthly reports on reservations performance and team productivity. - Maintain accurate records for payroll, attendance, and scheduling of reservation staff. - Liaise with IT/Maintenance on system issues, ensuring smooth operations. - Ensure confidentiality in handling guest data and financial information. Team Management - Recruit, train, and coach reservations team members. - Conduct regular performance reviews and provide feedback. - Ensure grooming, professionalism, and service standards are consistently maintained. - Foster a team culture of accuracy, efficiency, and guest focus. Other Responsibilities - Be fully conversant with hotel fire, life safety, and emergency procedures. - Attend meetings, briefings, and trainings as assigned. - Maintain a high standard of grooming and personal presentation at all times. - Perform other reasonable duties as assigned by management. Main Complexity/Critical issues in the Job - Balancing guest satisfaction with revenue optimization strategies. - Maintaining system accuracy for availability, rates, and bookings across multiple distribution channels. - Coordinating complex group, corporate, and OTA bookings while avoiding displacement. Qualifications - Diploma or Bachelor’s Degree in Hospitality or related field. - Minimum 2–3 years of experience in Reservations, with at least 1 year in a supervisory/managerial role. - Strong knowledge of hotel Opera systems and OTA extranets. - Excellent English (reading, writing, speaking); additional languages an advantage. - Proficient in MS Excel, Word, PowerPoint Additional Information - Strong leadership and team management skills. - Excellent communication and customer service focus. - Detail-oriented with high accuracy in data handling. - Revenue and commercially minded. - Ability to work under pressure and meet deadlines. - Professional grooming and confident presentation.

Job Description Job Purpose: To assist in overseeing daily restaurant and banquet operations, ensuring high service standards, smooth operations, guest satisfaction, and effective team coordination in accordance with hotel standards and procedures. Key Responsibilities - Restaurant & Banquet Operations - Assist in planning and supervising restaurant and banquet setup and service operations according to event requirements and hotel standards. - Ensure all equipment, supplies, menus, and operational requirements are prepared and available before service. - Coordinate closely with the Kitchen and related departments to ensure smooth and efficient service delivery. - Monitor service quality and maintain consistent F&B standards throughout operations. - Guest Service & Satisfaction - Respond to guest requests, feedback, and complaints promptly, professionally, and courteously. - Escalate significant guest concerns or incidents to the Restaurant/Banquet Manager and follow up appropriately. - Maintain good knowledge of all F&B outlets, services, facilities, and hotel offerings to support guest needs. - Team Supervision & Development - Assist in supervising and assigning tasks to team members and casual staff to ensure work is completed on time and according to standards. - Support manpower planning and work allocation for restaurant and banquet operations. - Assist with staff coaching, development, counselling, and conflict resolution. - Maintain positive and effective working relationships within the team. - Operational & Cost Control - Monitor operating equipment and supplies to maintain appropriate par levels. - Prepare or coordinate requisitions for replacement or additional operational items when required. - Monitor staff overtime and applicable allowances and ensure accurate weekly records. - Safety, Hygiene & Compliance - Ensure service, storage, and working areas are clean, safe, organized, and properly secured. - Follow and reinforce hotel fire, life-safety, emergency, hygiene, and operational procedures. - Attend assigned meetings, training programs, and briefings. - Cross-Department Support - Provide operational support to other Food & Beverage outlets during peak periods when required. - Perform other duties and responsibilities as assigned by the Management. Qualifications Knowledge and Experience - Secondary/High school education - Certificate in Food & Beverage will be an advantage - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Working knowledge of MS Excel, Word, & PowerPoint Additional Information Competencies - Good communication and customer contact skills - Service oriented with an eye for details - Ability to work well in stressful & high-pressure situations - A team player & builder - A motivator & self-starter - Must be well-presented and professionally groomed at all times

Job Description Job Purpose : The Marketing & Communications Manager leads the hotel’s marketing, digital and communications activities, with a strong focus on lifestyle positioning, destination storytelling, brand expression and commercial performance. The role is responsible for translating the hotel’s brand identity into engaging and distinctive content across all guest touchpoints. The Manager is expected to bring fresh, creative and out-of-the-box ideas, while understanding and appropriately applying Accor and the relevant brand guidelines. The role goes beyond traditional hotel marketing: it is about creating desire for the hotel and destination, building a recognizable personality and connecting guests with the lifestyle and experiences the property offers. Reporting Lines & Key Interactions : Reports to: General Manager Key Internal: Sales, Revenue Management, Reservations, F&B, Operations, Finance, People & Culture and Creative/Design teams. Key External: Media, journalists, influencers, content creators, local businesses, community partners, tourism partners, agencies and freelancers. Primary Responsibilities 1. Brand, Creative & Lifestyle Marketing - Own the hotel’s marketing expression and ensure a clear, distinctive and consistent personality. - Ensure marketing and communications are aligned with Accor and applicable brand guidelines, while encouraging creative interpretation and fresh thinking. - Develop compelling visual and written content that communicates the hotel's lifestyle, mood, experiences and sense of place. - Manage creative briefs and quality of photography, videography, design and content. - Avoid generic or overly corporate communication and continuously seek more engaging and authentic ways to tell the hotel’s story. - Maintain a high-quality library of approved creative assets. 2. Destination & Local Storytelling - Bring the local destination, culture, food, people, history and lifestyle into the hotel's content and communications. - Identify local creators, businesses, experiences and stories that can strengthen the hotel's positioning. - Build relevant relationships within the local community and with media and content creators. - Own the marketing calendar, including relevant local, national and international cultural moments. 3. Digital & Commercial Performance - Develop and execute the annual Marketing & Communications plan and manage the related budget. - Drive performance across website, social media, CRM, loyalty and other direct channels. - Work closely with Sales, Revenue and Reservations to support demand, direct bookings, occupancy and revenue. - Develop targeted campaigns around need periods, F&B, experiences, events and commercial opportunities. - Monitor results and continuously adapt activity based on performance and market trends. 4. PR & Communications - Manage PR, media relations, influencer collaborations and relevant partnerships. - Identify genuine stories and experiences within the hotel that can generate meaningful exposure. - Ensure all external communication is engaging, accurate and aligned with the hotel's positioning. - Work closely with F&B and Operations to create content around the hotel's experiences and offerings. 5. Team & Creative Partners - Lead, coach and develop the marketing team with a focus on creativity, accountability and quality. - Build and manage a strong network of photographers, videographers, designers, agencies and other creative partners. - Ensure external partners understand the brand and deliver work to the required standard Key Expectations The Manager is expected to balance brand consistency with creative freedom. Brand guidelines should provide the foundation, not limit creativity. Success means creating marketing that is: - Distinctive – recognizably ours - Relevant – connected to our guests and destination - Creative – fresh, unexpected and engaging - Authentic – reflecting the real hotel and local community - Commercial – contributing to demand, revenue and direct business Main Challenges - Balancing creative ideas with brand alignment. - Building a distinctive lifestyle identity while maintaining brand consistency. - Turning local culture and destination experiences into authentic storytelling. - Balancing short-term commercial requirements with long-term brand development. - Maintaining consistent quality across multiple channels and creative partners. Qualifications Knowledge & Experience - Bachelor’s Degree in Marketing, Communications, Creative Industries or related field. - Minimum 5 years’ relevant marketing and communications experience, preferably in hospitality, lifestyle, resort or design-led environments. - Strong digital, social media, content, PR and CRM experience. - Strong knowledge of Instagram, TikTok and visual-first platforms. - Experience working with photographers, videographers, designers and creative agencies. - Good understanding of hotel commercial performance. - Strong appreciation of Thai culture, local communities and destination storytelling. - Excellent written and spoken English and Thai. Core Competencies - Creative & strong visual eye - Lifestyle and destination mindset - Strong brand understanding - Commercially driven - Culturally curious - Proactive and accountable - Excellent attention to detail - Agile and adaptable - Strong communicator and team player Role Definition The Marketing & Communications Manager is the storyteller, creative guardian and commercial marketer of the hotel — making the property visible, desirable, relevant and memorable while connecting the brand with its destination, community and guests.

Job Description JOB PURPOSE To supervise and coordinate the daily operations of the hotel’s recreation and sports facilities, ensuring a safe, clean, engaging, and high-quality experience for all guests. The position is responsible for leading the recreation team, delivering professional guest service, organizing recreational and sports activities, maintaining facilities and equipment, handling guest concerns, and supporting guest engagement and satisfaction in line with hotel and brand standards. JOB DESCRIPTION - Recreation & Sports Operations - Guest Experience & Engagement - Team Supervision & Training - Facility & Equipment Management - Administration & Reporting Qualifications JOB QUALIFICATIONS - Bachelor’s degree or Diploma in Sports Management, Physical Education, Recreation Management, Hospitality Management, Tourism, or a related field. - Relevant professional certifications in fitness, sports, swimming, lifeguarding, or first aid will be an advantage. - Minimum 2–3 years of relevant experience in Recreation, Sports, Fitness, Leisure, or hotel operations. - Previous supervisory experience in a hotel, resort, sports club, fitness center, or leisure facility is preferred. - Experience in managing swimming pool, beach, gym, kids club, or recreational activities is an advantage. Additional Information Skills & Competencies - Strong guest service and interpersonal skills. - Good leadership, coaching, and team management skills. - Good communication skills in English; additional languages are an advantage. - Good knowledge of recreation and sports activities. - Strong safety awareness and ability to respond to emergencies. - Good problem-solving and decision-making skills. - Ability to organize and coordinate multiple activities simultaneously. - Energetic, proactive, friendly, and service-minded personality. - Basic computer skills, including Microsoft Office and relevant hotel systems. Physical & Professional Requirements - Physically fit and able to work in outdoor and recreational environments. - Comfortable working flexible hours, weekends, public holidays, and shifts when required. - Able to participate in or demonstrate recreational and sports activities when necessary. - Strong attention to cleanliness, grooming, safety, and professional appearance.

Job Description Job Purpose The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings. Key Responsibilities - Bar Operations & Service - Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service. - Ensure all products and services meet brand standards and quality expectations. - Monitor guest satisfaction and promptly address guest concerns or operational issues. - Revenue & Cost Control - Support the achievement of departmental profitability through revenue generation and effective cost control. - Monitor sales, operating costs, stock levels, par stock, and FIFO procedures. - Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement. - Bar Facilities & Hygiene - Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition. - Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety. - Ensure promotional materials and outlet presentation are clean, complete, and ready before operation. - Team Supervision & Training - Supervise, coach, and support bartenders and bar team members to achieve high performance standards. - Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up. - Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards. - Product Development & Guest Experience - Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue. - Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality. - Monitor market and beverage trends and recommend opportunities for business growth. - Standards, Controls & Continuous Improvement - Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists. - Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements. - Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance. Other Responsibilities - Perform other related duties and special projects as assigned by the immediate supervisor. Qualifications Knowledge and Experience - Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description - Take charge of banquet event operation - Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log - Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received - Ensure that team members with direct guest contact possess good product knowledge - Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations - Check and ensure that all operating supplies are well stocked and sufficient to run operation - Plan the manning allocation/work assignment per Banquet event - Implement appropriate and effective measures to keep costs and expenses within budget Qualifications - Minimum 2 years of relevant experience in a similar capacity - Good reading, writing and oral proficiency in English language

Job Description - Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to - Oversee daily security operations throughout the hotel, including guest rooms, public areas, back-of-house areas, offices, parking facilities, entrances, and exits - Supervise patrols, CCTV monitoring, key control, and security checkpoints Qualifications - 5 years experience as Security Manager / Chief Security in 5 stars hotel in Bangkok - Good knowledge Safety and Security System - Good English Communication and writing skills

Job Description - Overseeing and managing daily operations of hotel restaurants, room service, banquets to ensure high-quality service, guest satisfaction, and profitability. - Collaborate with chefs to design menus that balance quality, variety, and cost-efficiency. Monitor food and beverage costs, control waste, and manage inventory. - Prepare budgets, forecast sales, analyze financial reports, and implement strategies to maximize revenue and reduce costs. Qualifications - Strong interpersonal skills to interact with guests, staff, and suppliers. - 5-7 years in F&B operations in managerial roles. - Familiarity with restaurant operations, banquet management, and inventory control.

Job Description - Financial Performance & Profitability: Drive the hotel’s financial performance through budgeting, forecasting, cost control, and strategic business analysis to maximize profitability. - Financial Governance & Compliance: Ensure financial integrity, accurate reporting, effective internal controls, and compliance with company policies and statutory requirements. - Strategic Business Partnership: Partner with the General Manager and department leaders to turn financial insights into business decisions, optimize resources, and support sustainable hotel growth.l’s financial performance through budgeting, forecasting, cost control, and strategic business analysis to maximize profitability. Qualifications - Bachelor’s degree in Accounting / Finance. - Minimum 10 years of experience of progressive experience in hotel or hospitality finance, with at least 3 years in senior leadership role. - Detail-oriented, proactive and capable of driving process improvements and financial performance. - Fluent in English and Thai communication. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world!

Job Description - Support the Executive Chef in the overall leadership, planning, and management of the resort's culinary operation. - Act as the Executive Chef’s deputy and assume full responsibility for the culinary operation during the Executive Chef’s absence, including operational decisions, staffing, guest concerns, quality standards, and business priorities. - Oversee and coordinate multiple kitchens and culinary outlets, ensuring consistent standards, quality, presentation, and service across the resort. - Maintain consistent 5-star culinary standards across restaurants, banquets, in-room dining, Villa Culinary Catering, private dining, and special events. - Manage and coordinate Villa Culinary Catering, including customized menus, special dietary requirements, special occasions, and high-end guest experiences. - Lead and develop a multicultural culinary team, fostering teamwork, accountability, performance, training, career development, and succession. - Oversee recruitment, performance reviews, talent identification, development plans, and succession planning across the culinary brigade. - Plan and optimize culinary manpower, rostering, productivity, overtime, and leave allocation according to business levels, operational requirements, and budget. - Monitor and control food cost, labor cost, purchasing, inventory, portion control, wastage, yield, and kitchen productivity. - Work closely with F&B leadership on menu development, forecasting, budgeting, promotions, special events, outlet performance, revenue initiatives, and profitability. - Ensure effective implementation of recipe specifications, portion standards, SOPs, HACCP procedures, food-safety controls, hygiene standards, and quality-assurance processes. - Maintain rigorous controls for food allergies, dietary requirements, religious dietary needs, and cross-contamination prevention across all culinary operations. - Monitor guest feedback and culinary satisfaction, personally supporting the resolution of significant food-quality, service, or dietary-related concerns and implementing appropriate corrective actions. - Ensure the culinary operation is fully prepared for internal and external audits, including accurate documentation, corrective-action tracking, and follow-up. - Drive food-waste reduction, responsible sourcing, yield optimization, and sustainable culinary practices while maintaining quality and profitability. - Monitor the condition and performance of kitchen equipment and culinary assets, coordinating preventive maintenance, repairs, replacement planning, and operational requirements with Engineering. - Work closely with Sales/MICE, Banqueting, Purchasing, Engineering, Stewarding, Guest Experience, and F&B leadership to ensure effective planning and execution of resort operations. - Support the Executive Chef and F&B leadership in delivering guest satisfaction, culinary innovation, revenue growth, profitability, and operational efficiency. - Ensure the culinary operation consistently delivers 5-star luxury hospitality standards while achieving service, quality, financial, safety, and sustainability objectives. Qualifications - 8–10 years of professional culinary experience, including a minimum of 3 years in a Sous Chef or Executive Sous Chef position within a 5-star international hotel or luxury resort. - Proven experience in a senior culinary leadership role within a large-scale, multi-outlet hotel or resort environment. - Demonstrated ability to deputize for the Executive Chef and assume leadership responsibility for the culinary operation in their absence. - Strong culinary expertise across International, Western, Mediterranean, and modern Asian/Thai cuisines. - Strong knowledge of HACCP, food safety, hygiene, allergen management, and international hotel culinary standards. - Proven ability to lead, train, mentor, and develop multicultural culinary teams. - Strong understanding of culinary financial management, including food cost, labor cost, purchasing, inventory, waste control, and menu engineering. - Experience in menu development, recipe standardization, portion control, SOP implementation, and quality assurance. - Strong understanding of allergen and dietary management, including food allergies, intolerances, vegetarian/vegan requirements, religious dietary requirements, and cross-contamination prevention. - Experience with audit compliance, kitchen equipment management, sustainability, food-waste reduction, and operational standards. - Strong commercial awareness and the ability to contribute to F&B revenue, profitability, guest satisfaction, and operational efficiency. - Strong communication and cross-functional collaboration skills. - Fluent spoken and written English and Thai language skills are required. - Previous experience in an international luxury hotel or resort environment. - Experience with Accor, Pullman, or a comparable international luxury hospitality brand is highly desirable. - Proven experience overseeing a diverse range of resort culinary operations, including: - Breakfast - All-day dining - À la carte - Banquets and events - Room service / in-room dining - Villa Culinary Catering - Specialty restaurants and culinary concepts - Experience in a high-volume resort environment with significant MICE, events, group business, and bespoke guest dining requirements is advantageous.

Job Description Position Summary Assistant People & Culture Manager is responsible for supporting the implementation of the hotel's people strategy by assisting in talent development, employee engagement, learning & development, recruitment, performance management, and daily Human Resources operations. This role works closely with department leaders to foster a positive workplace culture, enhance employee performance, ensure compliance with labor regulations, and support initiatives that contribute to employee growth and organizational success. Learning & Development - Support the planning, implementation, and evaluation of learning and development initiatives aligned with the hotel's objectives and culture. - Conduct training needs assessments in collaboration with department heads to identify development opportunities and address performance gaps. - Coordinate, facilitate, and monitor internal and external training programs. - Maintain and update the annual training calendar and training records. - Track, analyze, and report training effectiveness and participation. - Develop and maintain learning resources, training materials, and internal knowledge libraries. - Promote a culture of continuous learning and professional development throughout the hotel. - Build and maintain partnerships with educational institutions, industry associations, and external training providers. People & Culture Operations - Assist the Director of People & Culture in implementing HR strategies, policies, and programs. - Support recruitment activities including candidate sourcing, interviewing coordination, onboarding, and orientation. - Assist in employee relations matters and help maintain a positive workplace environment. - Support performance management, talent development, succession planning, and employee engagement initiatives. - Ensure consistent application of People & Culture policies and procedures across all departments. - Act as a point of contact for employees and assist in resolving workplace concerns professionally and confidentially. - Support initiatives that enhance employee satisfaction, recognition, and well-being. - Assist in organizing employee activities, engagement programs, and internal communication events. - Foster a culture of teamwork, inclusion, fairness, and service excellence. - Encourage employee participation in learning, development, and organizational programs. Qualifications - Bachelor’s Degree in Human Resources Management / Hotel Management. - Minimum 3 years of training/facilitation and HR experience. - Excellent reading, writing and oral proficiency in English language. - Proficient in MS Excel, Word, & PowerPoint. - Strong leadership, interpersonal and negotiation skills. - Excellent communication and customer contact skills. - Results and service oriented with an eye for details. - Ability to multi-task, work well in stressful & high-pressure situations. - A team player & builder. - A motivator & self-starter. - Well-presented and professionally groomed at all times.

Job Description - Primary Responsibilities - Sales Management - Achieve daily targeted number of sales calls with effectiveness. - Develop business leads for the Hotel on a weekly basis. - Prepare monthly list of accounts to penetrate for the following month. - Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts. - Prepare monthly action plan for main market segment. - Perform monthly review account profile on room nights production and average rate. - Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge. - Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts. - Update management on VIP arrivals, meet and greet accordingly. - Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue. - Conduct negotiations to achieve the best profit and rates for the Hotel. - Attend hotel clients and local community business events to network and maintain high visibility. - Update Director of Sales / Director of Sales & Marketing on market trends and business leads. - Manage key or high-profile accounts with direct responsibility for relationship development and revenue optimization. - Represent the hotel in high-level business negotiations or trade shows when delegated by DOS / DOSM. - Team Management - Interview, select and recruit direct reports. - Identify and develop team members with potential. - Conduct performance review with the team. - Constantly monitor team members’ appearance, attitude and degree of professionalism. - Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. - Mentor and support junior team members to improve performance and achieve targets. - Assist the Director of Sales & Marketing in team coaching, onboarding, and skills development initiatives. - Other Responsibilities - Attend all briefings, meetings and trainings as assigned by management. - Maintain a high standard of personal appearance and hygiene at all times. - Be aware of the hotel fire & life safety/emergency procedures. - Perform other reasonable duties assigned by the assigned by the Management. - Main Complexity/Critical issues in the Job - Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests. - Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed. - Balancing the dual responsibility of account management and team guidance. - Leading by example in both sales performance and professional conduct. Qualifications - Minimum 5 years of experience in hotel sales, with at least 2 years in a supervisory or senior role. - Excellent reading, writing and oral proficiency in English language. - Proficient in MS Excel, Word, & PowerPoint. - Strong leadership,mentoring, interpersonal and training skills. - Good communication and customer contact skills. - Service oriented with an eye for details. - Ability to work well in stressful & high-pressure situations. - A team player & builder. - A motivator & self-starter. - Well-presented and professionally groomed at all times.

Job Description - Lead and manage all Engineering operations across the Hotel and BDMS Connect Center, ensuring safety, reliability, efficiency, and smooth daily operations. - Oversee building systems, MEP, HVAC, electrical, plumbing, fire & life safety, kitchen equipment, and hotel facilities. - Establish and maintain clear Engineering processes, preventive maintenance systems, checklists, schedules, and tracking tools. - Drive a preventive and predictive maintenance approach, with clear timelines and progress tracking for key areas including guest room RPM, air-conditioning, kitchen equipment, and critical building systems. - Develop and execute a proactive CapEx plan, including asset assessment, prioritization, budgeting, project implementation, and post-project follow-up, with strong cost and quality control. - Lead the guest room condition improvement and upgrade plan, ensuring priorities, timelines, and budgets are clearly defined and monitored. - Champion sustainability and energy-saving initiatives, including energy efficiency, water conservation, and utility monitoring. - Ensure effective Engineering inventory and spare parts control to support smooth operations, minimize downtime, and maintain appropriate stock levels. - Ensure compliance with engineering standards, statutory requirements, safety regulations, and audit requirements, with timely follow-up on corrective actions. - Monitor engineering performance through KPIs, maintenance completion, breakdown trends, asset condition, utility consumption, CapEx progress, and budget utilization. - Lead, coach, and develop the Engineering team, building a proactive, accountable, and solution-oriented culture. - Work closely with the General Manager and Executive Committee to identify engineering risks, investment priorities, operational improvements, and long-term asset requirements. Qualifications - Degree or diploma in Engineering or a related field. - Proven experience as a Director of Engineering / Chief Engineer, preferably in a luxury or premium hotel. - Strong technical knowledge of MEP, HVAC, building systems, and hotel equipment. - Strong experience in preventive maintenance, CapEx planning, project management, and budget. - Experience in sustainability, energy management, and engineering audits. - Strong planning, analytical, and problem-solving skills. - Proactive, hands-on, commercially minded, and data-driven. - Strong leadership and communication skills. - Able to manage a multi-building and complex property environment. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Lead and manage all culinary operations, including restaurants, bars, in-room dining, banquet kitchens, pastry, stewarding, and colleague dining. - Develop innovative, wellness-inspired, and commercially successful menus that align with Mövenpick and Accor brand standards. - Lead the ongoing development of the Beyond Meetings menu, creating creative, healthy, and sustainable culinary experiences for meetings, conferences, and events. - Foster a culture of culinary creativity by continuously introducing new dishes, seasonal menus, promotions, and dining concepts. - Drive food waste reduction initiatives and implement sustainable kitchen practices to improve efficiency while minimizing environmental impact. - Promote a sustainability mindset through responsible sourcing, waste reduction, local ingredients, and environmentally responsible culinary practices. - Be the champion of Food Safety & Hygiene, ensuring full compliance with HACCP, brand standards, and regulatory requirements across all culinary operations. - Ensure the highest standards of food quality, consistency, presentation, and guest satisfaction across all dining venues. - Recruit, coach, train, and develop a high-performing culinary team, creating a culture of engagement, accountability, and continuous learning. - Ensure all culinary employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. - Manage food cost, labor cost, inventories, purchasing, and operating expenses to achieve financial objectives. - Maintain effective supplier relationships and ensure consistent quality of food products and ingredients. - Collaborate with the Food & Beverage, Sales, Marketing, and Events teams to develop innovative dining concepts and revenue-generating promotions. - Monitor guest feedback, market trends, and competitor activities to continuously enhance the hotel's culinary offerings. - Ensure full compliance with hotel policies, health and safety regulations, and Accor operational standards. Qualifications - Minimum 8 years of culinary leadership experience in an international luxury hotel, including at least 3 years as an Executive Chef or Executive Sous Chef. - Proven experience leading multi-outlet kitchens, banquet operations, pastry, stewarding, and large culinary teams. - Strong passion for culinary innovation, menu development, and wellness-focused cuisine. - Demonstrated success in food waste management, sustainable culinary practices, and responsible sourcing. - Proven experience creating innovative menus and continuously developing meeting, banquet, and event dining concepts. - Strong knowledge of HACCP, Food Safety & Hygiene, quality assurance, and regulatory compliance. - Excellent leadership, coaching, mentoring, and team development skills. - Strong business and financial acumen with experience managing food cost, labor cost, budgets, and profitability. - Excellent communication, planning, problem-solving, and organizational skills. - Must be able to read, write, and communicate effectively in both Thai and English. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description Position Overview We are looking for a friendly, enthusiastic, and service-minded F&B Attendant Intern to join our Food & Beverage team. The intern will assist with daily restaurant and F&B operations while providing friendly and professional service to guests. Key Responsibilities - Welcome and greet guests in a warm and friendly manner. - Assist with table setup, clearing, and maintaining cleanliness in the restaurant. - Take and serve food and beverage orders accurately. - Provide information about food and beverage menus to guests. - Ensure guests receive prompt, courteous, and professional service. - Assist with buffet setup and replenishment when required. - Coordinate with the kitchen and other departments to ensure smooth service. - Handle guest requests and basic inquiries professionally. - Maintain cleanliness and hygiene standards in all F&B areas. - Follow hotel standards, food safety regulations, and service procedures. - Assist with events, banquets, and other F&B functions when required. - Perform other duties as assigned by the F&B Supervisor or Manager. Qualifications Qualifications - Currently studying in Hospitality Management, Hotel Management, Tourism, Food & Beverage, or a related field. - Good command of spoken and written English. - Russian language skills would be an advantage. - Friendly, outgoing, and service-oriented personality. - Good communication and interpersonal skills. - Willing to learn and work as part of a multicultural team. - Able to work under pressure and in a fast-paced environment. - Good teamwork and customer-service skills. - Professional appearance and positive attitude. - Able to work flexible shifts, including weekends and public holidays if required.

Job Description Position Overview We are looking for a friendly, service-minded, and enthusiastic Guest Service Agent Intern to join our Front Office team. The intern will support daily front desk operations and assist guests throughout their stay to ensure a warm, professional, and memorable experience. This position is particularly suitable for candidates who are confident in communicating in English and are interested in developing their career in the hospitality industry. Key Responsibilities - Welcome and greet guests in a warm, friendly, and professional manner. - Assist with check-in and check-out procedures. - Provide information about hotel facilities, services, room types, and operating hours. - Handle guest requests, inquiries, and basic complaints professionally. - Assist guests with transportation, restaurant recommendations, local attractions, and other hotel services. - Communicate with guests in English to provide effective and personalized service. - Answer telephone calls, emails, and guest inquiries when required. - Coordinate with other hotel departments, such as Housekeeping, F&B, Engineering, and Concierge, to fulfill guest requests. - Assist with luggage and other Front Office services when required. - Maintain accurate guest information and assist with basic Front Office administrative tasks. - Follow hotel standards, policies, and procedures at all times. - Maintain a professional appearance and demonstrate excellent hospitality etiquette. - Perform other duties as assigned by the Front Office Supervisor or management. Qualifications - Currently studying in Hospitality Management, Hotel Management, Tourism, or a related field. - Good command of spoken and written English. - Russin speaking woukd be advantage - Friendly, outgoing, and service-oriented personality. - Good communication and interpersonal skills. - Willing to learn and work as part of a multicultural team. - Able to work under pressure and handle multiple tasks. - Good problem-solving and customer-service skills. - Professional appearance and positive attitude. - Basic computer skills. - Able to work flexible shifts, including weekends and public holidays if required.

Job Description Job Purpose Lead the Housekeeping operation to ensure all guest rooms, public areas and back-of-house areas consistently meet the hotel’s highest standards of cleanliness, presentation, comfort and safety, while delivering an excellent guest experience. Key Responsibilities - Maintain high standards of cleanliness, hygiene, room presentation and maintenance throughout the hotel. - Conduct regular room and public-area inspections and ensure rooms are ready on time. - Manage daily Housekeeping operations, manpower, productivity and room priorities. - Handle guest concerns and ensure prompt service recovery. - Lead, train, coach and develop the Housekeeping team. - Coordinate closely with Front Office, Engineering, Laundry and other departments. - Manage linen, uniforms, amenities, cleaning supplies, equipment and inventories. - Control departmental budget, payroll and operating expenses. - Ensure compliance with hotel quality standards, LQA, safety, hygiene and sustainability requirements. - Monitor guest feedback, inspection results and performance indicators and take corrective action. Qualifications - Degree/Diploma in Hospitality Management or related field. - Minimum 5 years’ Housekeeping experience, including 3 years in a Housekeeping Manager or comparable senior role. - Experience in an international Five-Star hotel or resort. - Strong knowledge of Housekeeping operations, room inspection, hygiene, laundry, inventory and cost control. - Experience with LQA or comparable quality standards preferred. - Good leadership, communication and people-management skills. - Good command of English and relevant hotel systems.

Job Description •Analyze F&B revenue, covers, average spend and outlet performance across two hotels to identify opportunities for growth. •Support the Cluster Director of Revenue with forecasts, budgets and performance reports, providing clear insights and recommendations. •Work with F&B, Finance and Marketing teams to evaluate menu pricing, promotions and dining packages, and track their results. Qualifications •A degree in Hospitality Management, Business, Finance, Economics, Data Analytics or a related field. Recent graduates are welcome to apply. •Strong analytical skills, attention to detail and proficiency in Excel, with an interest in F&B operations and revenue performance. •Good communication and teamwork skills, with the ability to explain findings clearly, meet deadlines and collaborate across two hotels.