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Job Description This position is responsible for maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein. - Pricing & Revenue Strategy Develop and optimize hotel pricing strategies, including BAR levels, restrictions, packages, and rate offers, ensuring alignment with market demand and distribution channels. - Forecasting & Demand Management Monitor booking pace, market demand, and historical trends to prepare accurate room and revenue forecasts and optimize availability and inventory controls. - Distribution & Channel Management Analyze distribution channels and consumer booking trends, ensuring rate integrity and the right offers are delivered to the right customer through the right channel. - Market & Competitive Analysis Monitor competitor pricing, market trends, and yield strategies to identify opportunities and support strategic decisions that maximize revenue performance. - Revenue Planning & Performance Reporting Collaborate with Sales & Marketing and relevant teams on strategic planning, budgeting, and business decisions; lead weekly Revenue Management Meetings and provide regular revenue updates and performance reports. Qualifications - Education & Experience: Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field, with relevant experience in hotel Revenue Management, preferably in an international or multi-property environment. - Revenue Management Expertise: Strong knowledge of hotel pricing, forecasting, demand management, inventory control, BAR strategies, distribution channels, and revenue optimization. - Analytical & Commercial Skills: Strong analytical and numerical skills with the ability to interpret market trends, competitor pricing, booking patterns, and performance data to support revenue decisions. - Systems & Digital Skills: Proficient in Revenue Management Systems, PMS, CRS, Channel Manager, and other hotel commercial systems; strong Microsoft Excel and reporting skills. - Communication & Leadership: Strong communication, negotiation, and stakeholder management skills, with the ability to work effectively with Sales, Marketing, Reservations, and Operations teams and lead Revenue Management meetings. - Language: Good command of written and spoken English. Knowledge of additional languages is an advantage. Additional Information - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

Job Description KEY RESPONSIBILITIES - Provide strategic leadership across all areas of the resort while driving exceptional operational and financial performance. - Develop and execute commercial strategies to maximise occupancy, ADR, RevPAR, market share and profitability. - Lead all operational departments to deliver exceptional guest satisfaction, service quality and brand standards. - Lead all refurbishment, renovation and CAPEX projects while maintaining business continuity and guest satisfaction throughout the project lifecycle. - Act as the primary liaison between the owners, Accor, the Cluster General Manager, architects, designers, consultants, contractors and project teams to ensure projects are delivered on time, within budget and to the required quality standards. - Review and contribute to design concepts, layouts and operational flow to ensure projects are practical, commercially successful and operationally efficient. - Build, coach and develop a high-performing Executive Committee and leadership team while creating a culture of accountability, engagement and continuous improvement. - Deliver memorable guest experiences with a strong focus on leisure and family travel. - Drive revenue growth through close collaboration with Revenue Management, Sales, Marketing and Distribution teams. - Maintain strong relationships with the owners, Accor, the Cluster General Manager, business partners and the local community. - Ensure compliance with all Accor brand standards, company policies, health & safety requirements and local legislation. - Promote innovation and continuously identify opportunities to enhance the guest experience and overall resort performance. Qualifications QUALIFICATIONS & EXPERIENCE - Proven experience as a Hotel General Manager with an international hotel brand. - Minimum 3-5 years' experience as a Hotel General Manager with a demonstrated record of delivering strong commercial and operational results. - Proven experience leading a hotel through a major renovation, refurbishment, repositioning, conversion or pre-opening project is essential. - Demonstrated success in managing a hotel through a major operational transformation while maintaining business continuity, guest satisfaction and financial performance. - Proven experience working closely with hotel owners, Accor, asset managers, architects, designers, consultants, contractors and project management teams throughout renovation or construction projects. - Strong understanding of hotel development, design, construction, engineering, fit-out, FF&E procurement and project delivery. - Experience coordinating multiple stakeholders to successfully deliver renovation projects on time, within budget and in accordance with brand standards. - Experience with international hotel brands and brand conversion or repositioning projects. - Strong commercial acumen with a proven track record of driving revenue growth, profitability, ADR, RevPAR and market share. - Previous experience leading a family resort or leisure-focused destination resort is highly desirable. - Strong understanding of family travel, leisure resort operations and guest experience. - Previous experience within the Phuket or Thailand hospitality market would be a distinct advantage. - Proven ability to lead and inspire large multicultural teams while developing future leaders. - Hands-on leadership style with a strong focus on operational excellence, team engagement and guest satisfaction. - Excellent communication, presentation and stakeholder management skills. - Strong project management skills with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment. - Demonstrated resilience, adaptability and decisive leadership during periods of change. - Bachelor's Degree in Hospitality Management, Business Administration or a related discipline. - Fluent in English; additional languages would be an advantage. Additional Information We are looking for an experienced, commercially focused and highly visible General Manager who enjoys leading from the front and creating memorable guest experiences. The successful candidate will demonstrate: - Exceptional leadership and people development skills. - Strong commercial thinking balanced with operational excellence. - A genuine passion for hospitality and guest satisfaction. - The ability to successfully lead major renovation and transformation projects while maintaining operational performance. - Strong financial planning, budgeting, forecasting and revenue management capability. - Confidence in working directly with owners, Accor and senior stakeholders. - Excellent relationship management skills with consultants, designers, contractors and project teams. - A collaborative leadership style built on integrity, accountability and transparency. - The ability to identify opportunities, embrace innovation and continuously improve the guest journey. - A proven ability to position the resort for long-term sustainable growth while maintaining Novotel brand standards. This is an outstanding opportunity for a passionate and experienced hospitality leader to make a lasting impact by leading one of Phuket's established family resorts through its next exciting phase of growth, renovation and commercial success. If you have a proven track record of delivering exceptional business performance while successfully managing major hotel transformation projects, we would be delighted to hear from you.

Job Description Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Key Responsibilities - Ensure a warm welcome and professional farewell for all guests, creating a positive and memorable guest experience. - Organize and coordinate special events, VIP arrivals, and personalized guest experiences according to guest preferences. - Monitor guest satisfaction and feedback and implement appropriate actions to improve the overall guest experience. - Train, coach, and support team members in guest relations, service standards, and hospitality best practices. - Maintain accurate guest records, preferences, and special requests in the hotel management system to support personalized service. - Assist in developing and implementing initiatives to improve guest satisfaction, engagement, and loyalty. - Handle guest complaints and concerns professionally, ensuring timely resolution and appropriate follow-up. - Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service. - Manage guest communications, including correspondence, special requests, pre-arrival arrangements, and follow-up. - Monitor service quality and ensure compliance with Novotel service standards and hotel policies across all guest touchpoints. - Assist in coordinating concierge services, transportation, activities, and other guest requests. - Support the Guest Relations Manager in maintaining high levels of guest satisfaction and operational efficiency. Qualifications Knowledge and Experience - Diploma in Tourism / Hospitality Management - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - Good working knowledge of MS Excel, Word, & PowerPoint Additional Information Competencies - Strong leadership, interpersonal and training skills - Good communication and customer contact skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful & high-pressure situations - A team player & builder - A motivator & self-starter - Well-presented and professionally groomed at all times

Job Description Job Purpose We are seeking a passionate and experienced Executive Housekeeper to lead our Housekeeping operations at Mercure Rayong Lomtalay Villas & Resort, one of Rayong’s popular resort destinations. This key leadership role is responsible for delivering exceptional guest experiences by ensuring the highest standards of cleanliness, comfort, and service quality throughout the resort. The successful candidate will lead, develop, and inspire a high-performing Housekeeping team while driving operational efficiency, effective cost control, and continuous improvement. Set amidst beautiful coastal surroundings, our resort offers thoughtfully designed accommodation with spacious layouts, private balconies, and wellness amenities, complemented by health-focused culinary experiences across our dining outlets. As Executive Housekeeper, you will play a vital role in creating a welcoming and relaxing environment where guests can unwind, feel at home, and enjoy a memorable resort experience, while contributing to the resort’s overall guest satisfaction, operational performance, and profitability. Job Description Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations. Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mercuere and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort. Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action. Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction. Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures. Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence. Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits. Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions. Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience. Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives. Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies. Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards. Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance. Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations. Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department. Qualifications Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper. Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations. Proven ability to maintain exceptional cleanliness and consistently achieve Mercure and Accor brand standards without compromise. Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits. Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team. Excellent planning, organization, communication, problem-solving, and decision-making abilities. Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses. Proficient in Microsoft Office and hotel property management systems. Must be able to read, write, and communicate effectively in both Thai and English. Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement. Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees and leaders - Ability to remain calm and react fast to situations - Ability to multi-task, work well in stressful & high-pressure situations - Public speaking and group influencing skills - Able to work effectively and contribute in a fast-paced team environment - Ability to work independently and has good initiative under dynamic environment - Multicultural awareness and able to work with people from diverse cultures - Ability to innovate and ideate - Flexible and able to embrace and respond to change effectively - Self-motivated and energetic

Job Description Job Purpose - Provides a friendly and personalized welcome for guests - Offers attentive service and adapts to any constraints guests may have - Heeds any remarks made by guests and ensures follow-up - Establishes good relations with guests, offering advice and fostering customer loyalty Primary Responsibilities 1st primary responsibilities - Completes the following tasks: - prepares the point of sale and preparation areas - welcomes guests and provides waiter service - cleans and tidies the restaurant and preparation areas after closing - Before every work shift, finds out about dish composition and any shortages - Organizes his/her work to suit fluctuations in numbers, events and guests - Ensures the equipment used remains in good condition - Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc) 2nd primary responsibilities - Is attentive to and respects guests' needs. - Helps increase customer loyalty through quality of service - Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms - Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers - Controls and analyses, on an on-going basis, in order to optimize the following: Quality levels of product and service Guest satisfaction Operating costs Sanitation and cleanliness (HACCP/ FSMS) - Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times 3rd primary responsibilities - To ensure that all promotional materials are clean, well presented and ready before operation. - Ensuring the restaurants and pantry’s are clean, organize and in good condition either slow or busy season. - Make sure that the cushions, seat covers, table games, movie screen and projector are in good condition and well presented. - The entire storeroom are clean, tidy, organize all the time. Ability to manage lightings, music background at all the time. - Proper par stock and FIFO policy is implemented all the time to beverages & food products. - Implements a daily, weekly and monthly checklist for the entire bar/ restaurants and ensures proper follow-up to attain maximum quality and efficiency. 4th primary responsibilities - Implements guidelines, policies, and procedures for those operating outlets. - Must be an example of the Pullman Values, brand standards, and a champion of grooming and appearance guidelines. - Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel. - Helps manage crockery and appliances by avoiding breakages - May be asked to help with general inventories. 5th primary responsibilities - Respects the instructions and safety guidelines for the equipment used. - Applies the hotel's security regulations (in case of fire etc). - Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) - Check in every table to ensure that it is clean, spotless and fully setup, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the floor is spotless and clean - Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately-inform Restaurant Manager immediately, but try to take care of the problem at once. - Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer question, and give other suggestions. - Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets etc. - Organizes work and adapts timing and relational behavior to suit fluctuations in the numbers and types of guests. - Always wear employee’s proper nametags, shoes, clean and proper uniforms, appearance. Other Responsibilities - Perform other related duties & special projects as assigned by the immediate Supervisor. Main Complexity/Critical issues in the Job - To focus on achieving hotel profitability through revenue generation and effective cost controls, directly implement brand standard, achieve guest satisfaction (RPS) targets and team member satisfaction goals (EES) in addition, he/ she is responsible to participate F&B training. Qualifications Knowledge and Experience - Minimum of 1 year of Restaurant experience, preferably in the luxury setting lifestyle resort & stand-alone concept restaurant. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description Job Purpose To assist the General Manager in overseeing the overall hotel operations and driving business performance. The Executive Assistant Manager ensures operational excellence, financial performance, guest satisfaction, and effective team leadership in alignment with the hotel’s strategic objectives and brand standards. Primary Responsibilities Business Performance - Support the General Manager in achieving budgeted revenue, GOP, and profit targets - Monitor financial performance including forecasting, cost control, and productivity levels - Review monthly P&L statements and recommend corrective actions - Drive revenue enhancement and cost optimization initiatives - Participate in budgeting and strategic planning processes Operation - Oversee daily hotel operations to ensure efficiency and service excellence - Ensure compliance with brand standards, policies, and local regulations - Monitor guest satisfaction scores and implement service improvement plans - Handle escalated guest complaints and ensure proper service recovery - Lead Executive Committee meetings in the absence of the General Manager - Ensure effective Manager-On-Duty coverage Team Management - Provide leadership, coaching, and direction to Department Heads - Drive employee engagement and promote a positive working culture - Support talent development, succession planning, and performance management - Ensure manpower planning aligns with business volume - Foster cross-department collaboration Main Complexity / Critical Issues in the Job - Managing multi-department operations simultaneously - Balancing guest satisfaction with financial performance - Handling crisis situations (guest incidents, operational disruptions, compliance matters) - Managing diverse teams with different operational priorities - Meeting owner and corporate expectations while maintaining operational integrity Qualifications Knowledge and Experience - Bachelor’s degree in Hospitality Management, Business Administration, or related field - Minimum 8–10 years of progressive hotel operations experience - At least 2–3 years in senior management role (e.g., Director of Operations, Rooms Division Manager, EAM) - Strong financial acumen and understanding of hotel KPIs - Experience in branded international hotel environment preferred Additional Information Competencies - Leadership & People Management - Strategic Thinking - Financial Acumen - Operational Excellence - Guest Focus - Decision Making & Problem Solving - Communication & Influencing Skills - Crisis Management - Business Acumen - Results-Oriented

Job Description Job Purpose - Assistant Restaurant Manager purpose is to support, learn, adapt, collaborate and lead the team members to fulfill the objectives of the department. - To support improve guest satisfaction, increase the departmental revenue, analyses business trends and implement all action plans given to improve restaurant performance. JOB DESCRIPTION Position: Assistant Restaurant Manager 1. Outlet Operations & Brand Standards - Assist in managing the daily operations of the restaurant and Room Service to ensure smooth, efficient, and professional service. - Implement and maintain Mercure brand standards and outlet concepts across Baitong, Ecume, Koh 17 Rooftop Bar & Speciality Restaurant. - Monitor food and beverage quality, presentation, service standards, cleanliness, and overall guest experience. - Ensure all food and beverage operations comply with HACCP, FSMS, food safety, and hygiene standards. 2. Guest Experience & Revenue - Drive guest satisfaction and dining experience through professional service and effective guest engagement. - Monitor guest feedback, social media reviews, and RPS results, and implement improvement actions accordingly. - Support promotional activities, special events, menu presentation, and service initiatives to enhance guest experience and maximize revenue. - Identify opportunities to improve outlet performance, revenue generation, and market competitiveness. 3. Team Leadership & Training - Supervise, coach, and motivate restaurant team members to achieve high standards of service and performance. - Conduct service and product knowledge training to strengthen team members' skills and professionalism. - Support staff induction, training needs analysis, performance appraisal, probation reviews, coaching, and counseling. - Maintain effective communication and positive working relationships within the team. - Ensure staffing requirements and departmental manpower needs are properly planned and supported. 4. Cost Control, Inventory & Administration - Monitor and control operating costs while maintaining required quality and service standards. - Ensure accurate monthly, quarterly, and annual inventory and stock-taking of OSE, FFE, beverages, and other operational items. - Monitor and maintain breakage, spoilage, disposal, and replacement records. - Ensure menus, beverage lists, and wine lists are accurate, updated, and maintained in good condition. - Implement and follow daily, weekly, and monthly operational checklists to ensure efficiency and consistency. 5. Hygiene, Safety & Quality Assurance - Conduct and record regular hygiene and sanitation spot checks throughout the restaurant and related operational areas. - Ensure food preparation, presentation, storage, and service comply with food safety and hygiene requirements. - Monitor restaurant and buffet set-up to ensure cleanliness, safety, presentation, and brand compliance. - Take corrective actions and follow up on operational issues to maintain consistent quality standards. 6. Performance & Business Improvement - Work closely with the Food & Beverage Manager to achieve departmental revenue, profitability, cost control, guest satisfaction, and employee engagement targets. - Analyze operational performance, guest feedback, and market trends and recommend appropriate improvements. - Set high performance standards and continuously seek opportunities to improve service quality, operational efficiency, and business results. - Lead by example in demonstrating brand values, grooming standards, professional behavior, and service excellence. 7. Policies, Procedures & Compliance - Implement and ensure compliance with hotel policies, procedures, brand standards, and operational guidelines. - Maintain up-to-date departmental standards, procedures, checklists, and staff records. - Attend departmental and hotel meetings as required and ensure relevant information and activities are effectively communicated to the team. - Perform other related duties and special projects as assigned by the immediate Supervisor/Manager. Key Job Focus - Maximize restaurant profitability through revenue generation, effective cost control, and operational efficiency. - Consistently deliver excellent guest experiences while achieving RPS and employee engagement objectives. - Ensure compliance with Mercure brand standards, HACCP/FSMS, food safety, hygiene, and service quality requirements. - Develop and coach F&B team members to build a professional, high-performing, and guest-focused team. - Continuously identify opportunities for service improvement, revenue growth, and operational excellence. Qualifications Knowledge and Experience - A graduate student/ high school or working experience equivalent in hotel/ tourism/ culinary school. - Minimum of 3 years Supervisory role & 2 years Asst manager role in food and beverage management experience in a resort/ city hotels, preferably in the luxury setting - A strong understanding of operational controls, budgeting, sales, and marketing - Strong oral and written communication skills - Fast learner and subsequently ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills. - Well adapt in a multi- cultural environment. Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description Job Purpose The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings. Key Responsibilities - Bar Operations & Service - Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service. - Ensure all products and services meet brand standards and quality expectations. - Monitor guest satisfaction and promptly address guest concerns or operational issues. - Revenue & Cost Control - Support the achievement of departmental profitability through revenue generation and effective cost control. - Monitor sales, operating costs, stock levels, par stock, and FIFO procedures. - Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement. - Bar Facilities & Hygiene - Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition. - Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety. - Ensure promotional materials and outlet presentation are clean, complete, and ready before operation. - Team Supervision & Training - Supervise, coach, and support bartenders and bar team members to achieve high performance standards. - Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up. - Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards. - Product Development & Guest Experience - Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue. - Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality. - Monitor market and beverage trends and recommend opportunities for business growth. - Standards, Controls & Continuous Improvement - Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists. - Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements. - Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance. Other Responsibilities - Perform other related duties and special projects as assigned by the immediate supervisor. Qualifications Knowledge and Experience - Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR. - Strong oral and written communication skills - Ability to train and develop team members - Ability to work effectively in a team environment and take initiative - Excellent organizational skills Additional Information Competencies - Good interpersonal skills with ability to communicate with all levels of employees - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Good presentation and influencing skills - Multicultural awareness and able to work with people from diverse cultures - Flexible and able to embrace and respond to change effectively - Ability to work independently and has good initiative under dynamic environment - Self-motivated and energetic

Job Description JOB PURPOSE To supervise and coordinate the daily operations of the hotel’s recreation and sports facilities, ensuring a safe, clean, engaging, and high-quality experience for all guests. The position is responsible for leading the recreation team, delivering professional guest service, organizing recreational and sports activities, maintaining facilities and equipment, handling guest concerns, and supporting guest engagement and satisfaction in line with hotel and brand standards. JOB DESCRIPTION - Recreation & Sports Operations - Guest Experience & Engagement - Team Supervision & Training - Facility & Equipment Management - Administration & Reporting Qualifications JOB QUALIFICATIONS - Bachelor’s degree or Diploma in Sports Management, Physical Education, Recreation Management, Hospitality Management, Tourism, or a related field. - Relevant professional certifications in fitness, sports, swimming, lifeguarding, or first aid will be an advantage. - Minimum 2–3 years of relevant experience in Recreation, Sports, Fitness, Leisure, or hotel operations. - Previous supervisory experience in a hotel, resort, sports club, fitness center, or leisure facility is preferred. - Experience in managing swimming pool, beach, gym, kids club, or recreational activities is an advantage. Additional Information Skills & Competencies - Strong guest service and interpersonal skills. - Good leadership, coaching, and team management skills. - Good communication skills in English; additional languages are an advantage. - Good knowledge of recreation and sports activities. - Strong safety awareness and ability to respond to emergencies. - Good problem-solving and decision-making skills. - Ability to organize and coordinate multiple activities simultaneously. - Energetic, proactive, friendly, and service-minded personality. - Basic computer skills, including Microsoft Office and relevant hotel systems. Physical & Professional Requirements - Physically fit and able to work in outdoor and recreational environments. - Comfortable working flexible hours, weekends, public holidays, and shifts when required. - Able to participate in or demonstrate recreational and sports activities when necessary. - Strong attention to cleanliness, grooming, safety, and professional appearance.

Job Description Job Purpose To support the Marketing Communications Director or Manager in developing and executing creative marketing communication strategies through high-quality graphic design, visual content creation, and brand communication. The position is responsible for creating engaging and visually appealing marketing materials across digital and offline channels, ensuring brand consistency, strengthening brand awareness, promoting hotel products and services, and supporting revenue generation while enhancing the overall guest experience. Job Description - Graphic Design & Creative Development - Digital Marketing & Social Media Content - Brand Identity & Brand Compliance - Photography, Video & Visual Content Production - Marketing Campaigns & Hotel Promotions - Coordination, Project Management & Quality Control - Performance Monitoring & Administrative Support Qualifications - Bachelor's degree in Graphic Design, Visual Communication, Multimedia Design, Marketing Communications, or a related field. - Minimum 3–5 years of relevant experience in graphic design, creative marketing, or marketing communications. Experience in the hospitality, hotel, or resort industry is preferred. - Proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign. Knowledge of Canva, Adobe Premiere Pro, After Effects, or other video editing tools is an advantage. - Good understanding of social media platforms, digital marketing content, online advertising formats, and visual storytelling. - Strong creative thinking, visual communication, layout composition, typography, color coordination, and attention to detail. - Ability to understand and consistently apply brand guidelines, corporate identity standards, and marketing communication objectives. - Good communication and interpersonal skills, with the ability to coordinate effectively with internal departments and external suppliers. - Good command of English and Thai, both written and spoken, particularly for marketing content and proofreading. - Ability to manage multiple projects, prioritize tasks, meet deadlines, and work effectively in a fast-paced environment. - Must provide a professional portfolio demonstrating graphic design, digital marketing materials, and creative campaign work. - Creative, proactive, organized, detail-oriented, service-minded, and able to work independently as well as collaboratively. - Experience in photography, video production, website content management, paid social media campaigns, and hotel marketing systems.

Job Description - Lead and oversee daily bar operations across the resort's outlets. - Create and implement innovative cocktail menus and signature beverage experiences that reflect the Mercure brand. - Drive beverage creativity, quality, consistency, and guest satisfaction. - Train, mentor, and develop bartenders and service team members to achieve excellence in product knowledge and service delivery. - Monitor beverage cost, inventory, ordering, and stock control to maximize profitability. - Analyze beverage performance and implement strategies to increase revenue and guest engagement. - Collaborate with Culinary and Food & Beverage teams on promotions, events, seasonal menus, and special activations. - Maintain strong relationships with suppliers and beverage partners. - Ensure compliance with HACCP, hygiene, safety, and Accor brand standards. - Stay informed on industry trends, emerging spirits, cocktail innovations, and luxury guest preferences. - Support sustainability initiatives through responsible sourcing and waste management practices. - Assist the Food & Beverage Manager in developing and executing the resort's beverage strategy. Qualifications - Bachelor’s Degree in Hotel or Business Management, or related fiel - Minimum 3-5 years of mixology experience, including at least 2 years in a leadership role. - Previous experience in a luxury hotel, resort, upscale bar, beach club, or internationally recognized hospitality venue preferred. - Strong knowledge of cocktails, spirits, wines, beers, and current beverage trends. - Proven experience in beverage menu development, costing, inventory management, and revenue optimization. - Ability to inspire, coach, and develop a high-performing team. - Strong leadership, communication, and interpersonal skills. - Creative mindset with a passion for delivering unique guest experiences. - Results-oriented with strong commercial awareness. - English is mandatory.

Job Description Job Purpose This position is responsible for overseeing the overall Food & Beverage operations of the hotel, ensuring the highest level of service quality, guest satisfaction, profitability, and team performance. The Food & Beverage Manager leads, develops, and inspires the F&B team to deliver memorable dining experiences that reflect the hotel’s brand standards, culture, and values, while maintaining operational excellence and financial success. Reporting Lines to General Manager Primary Responsibilities Food & Beverage Operations Management • Oversee and direct all F&B outlets, including restaurants, bars, banquets, and room service, ensuring consistent service excellence and operational efficiency. • Develop and implement F&B concepts, promotions, and menus in collaboration with the Executive Chef to enhance guest satisfaction and revenue. • Ensure that all F&B operations comply with brand standards, hygiene, and safety regulations (HACCP). • Monitor daily operations, guest feedback, and quality standards through inspections and service observations. • Optimize resources and staffing levels to maintain productivity and profitability. • Manage relationships with key guests, suppliers, and business partners to support operations. • Ensure accurate POS setup, billing procedures, and control systems are in place for revenue accuracy. Financial & Business Management • Prepare, manage, and monitor the annual F&B budget, revenue forecasts, and cost control measures. • Analyze financial reports, identify performance gaps, and implement corrective actions. • Monitor and control expenses, food and beverage costs, and inventory levels to achieve targeted profitability. • Collaborate with Sales & Marketing to plan promotions, special events, and packages to maximize business opportunities. • Ensure compliance with all local regulations, licenses, and hotel financial policies. Guest Experience & Quality Assurance • Ensure consistent delivery of high-quality food, beverage, and service standards across all outlets. • Handle guest feedback and complaints professionally, ensuring prompt resolution and service recovery. • Develop strategies to improve guest satisfaction scores (Trust You / ALL Heartist Feedback). • Maintain visibility in the outlets, engaging with guests to enhance their experience. Team Leadership & Development • Lead, train, and motivate the F&B team to achieve operational excellence and strong guest engagement. • Conduct regular meetings and performance reviews with outlet managers and supervisors. • Identify and develop internal talent through mentoring and succession planning. • Promote teamwork, open communication, and a positive work environment across all outlets. • Ensure that training plans and service standards are consistently implemented. Health, Safety & Sustainability • Ensure full compliance with fire, life safety, hygiene, and sanitation regulations. • Promote sustainability initiatives within the F&B operations in line with Accor Planet 21 standards. • Maintain equipment and facilities in collaboration with Engineering to ensure safety and operational readiness. Other Responsibilities • Maintain a professional appearance and behavior consistent with Accor standards. • Attend meetings, briefings, and training sessions as required by the General Manager. • Be fully aware of hotel emergency procedures and crisis management plans. • Perform other reasonable duties as assigned by the General Manager. Main Complexity/Critical issues in the Job • Ensuring a balance between guest satisfaction, team performance, and financial profitability. • Leading multiple outlets and large teams while maintaining brand consistency and service quality. • Responding effectively to changing market conditions and guest preferences. Qualifications Knowledge and Experience • Bachelor’s Degree in Hotel or Business Management, or related field. • Minimum 5–7 years of F&B management experience, with at least 2 years in a leadership role within hospitality. • Proven experience in managing multi-outlet operations, banquet service, and cost control. • Strong financial acumen and analytical skills. • Good knowledge of HACCP, food safety, and local health regulations. • Proficient in MS Office, POS systems, and hotel management software. • Excellent command of English and Thai (written and spoken). Competencies • Strong leadership, interpersonal, and communication skills. • Guest-focused, with a passion for service excellence. • Business-minded, with the ability to drive performance and profitability. • Strategic thinker with operational discipline. • High integrity and professionalism. • Well-presented and groomed at all times.

Job Description We are seeking a passionate and experienced Head Mixologist to lead the beverage program at Pullman Phuket Panwa Beach Resort. This role is responsible for creating exceptional beverage experiences, developing innovative cocktail concepts, driving revenue and profitability, and inspiring a high-performing bar team. Key Responsibilities - Lead and oversee daily bar operations across the resort's outlets. - Create and implement innovative cocktail menus and signature beverage experiences that reflect the Pullman brand. - Drive beverage creativity, quality, consistency, and guest satisfaction. - Train, mentor, and develop bartenders and service team members to achieve excellence in product knowledge and service delivery. - Monitor beverage cost, inventory, ordering, and stock control to maximize profitability. - Analyze beverage performance and implement strategies to increase revenue and guest engagement. - Collaborate with Culinary and Food & Beverage teams on promotions, events, seasonal menus, and special activations. - Maintain strong relationships with suppliers and beverage partners. - Ensure compliance with HACCP, hygiene, safety, and Accor brand standards. - Stay informed on industry trends, emerging spirits, cocktail innovations, and luxury guest preferences. - Support sustainability initiatives through responsible sourcing and waste management practices. - Assist the Director of Food & Beverage in developing and executing the resort's beverage strategy. Qualifications - Minimum 3-5 years of mixology experience, including at least 2 years in a leadership role. - Previous experience in a luxury hotel, resort, upscale bar, beach club, or internationally recognized hospitality venue preferred. - Strong knowledge of cocktails, spirits, wines, beers, and current beverage trends. - Proven experience in beverage menu development, costing, inventory management, and revenue optimization. - Ability to inspire, coach, and develop a high-performing team. - Strong leadership, communication, and interpersonal skills. - Creative mindset with a passion for delivering unique guest experiences. - Results-oriented with strong commercial awareness. - English is mandatory. - Thai is a real plus - Knowledge of Accor standards is an advantage. - A third language such as Russian, Mandarin, or German would be beneficial. Additional Information - Employee benefit card offering discounted rates at Accor hotels worldwide. - Opportunity to grow and develop within your property and across the world. - Access to Accor's learning and development programs. - Ability to contribute to the local community through Corporate Social Responsibility and ESG initiatives. - Work in one of Phuket's most beautiful beachfront resort destinations. - Be part of a passionate Food & Beverage team dedicated to creating exceptional guest experiences. Why Join Pullman Phuket Panwa? This is a unique opportunity for a creative beverage professional to shape and elevate the cocktail culture at one of Phuket's leading beachfront resorts. If you are passionate about mixology, leadership, innovation, and delivering unforgettable guest experiences, we would love to hear from you.

Job Description - Hands-on Engineering leader responsible for the efficient operation, maintenance, and protection of the hotel property and assets. - Lead Engineering and maintenance operations, including hotel facilities, guest rooms, equipment, and preventive maintenance programs. - Ensure compliance with Accor and Mövenpick brand standards, as well as health, safety, security, environmental, HACCP, and Fire & Life Safety requirements. - Manage outsourced contractors and ensure maintenance services are delivered safely, efficiently, and to the required standards. - Conduct and follow up on brand, safety, statutory, and engineering audits to ensure compliance. - Collaborate with all hotel departments to resolve maintenance issues promptly, minimize operational disruptions, and ensure guest and employee safety. - Support the hotel’s operational efficiency, sustainability, and business objectives. Qualifications - Bachelor’s degree in Engineering or related field. - 3-5years’ Engineering experience in a 4–5 star hotel, including senior leadership. - Strong knowledge of hotel engineering, preventive maintenance, and facility management. - Experience managing teams, contractors, projects, and budgets. - Knowledge of Accor/Mövenpick standards, Fire & Life Safety, HACCP, and statutory requirements. - Strong leadership, communication, problem-solving, and compliance skills. - Good understanding of sustainability, energy efficiency, and cost management. - Thai Nationality.

Job Description Job Purpose : The Marketing & Communications Manager leads the hotel’s marketing, digital and communications activities, with a strong focus on lifestyle positioning, destination storytelling, brand expression and commercial performance. The role is responsible for translating the hotel’s brand identity into engaging and distinctive content across all guest touchpoints. The Manager is expected to bring fresh, creative and out-of-the-box ideas, while understanding and appropriately applying Accor and the relevant brand guidelines. The role goes beyond traditional hotel marketing: it is about creating desire for the hotel and destination, building a recognizable personality and connecting guests with the lifestyle and experiences the property offers. Reporting Lines & Key Interactions : Reports to: General Manager Key Internal: Sales, Revenue Management, Reservations, F&B, Operations, Finance, People & Culture and Creative/Design teams. Key External: Media, journalists, influencers, content creators, local businesses, community partners, tourism partners, agencies and freelancers. Primary Responsibilities 1. Brand, Creative & Lifestyle Marketing - Own the hotel’s marketing expression and ensure a clear, distinctive and consistent personality. - Ensure marketing and communications are aligned with Accor and applicable brand guidelines, while encouraging creative interpretation and fresh thinking. - Develop compelling visual and written content that communicates the hotel's lifestyle, mood, experiences and sense of place. - Manage creative briefs and quality of photography, videography, design and content. - Avoid generic or overly corporate communication and continuously seek more engaging and authentic ways to tell the hotel’s story. - Maintain a high-quality library of approved creative assets. 2. Destination & Local Storytelling - Bring the local destination, culture, food, people, history and lifestyle into the hotel's content and communications. - Identify local creators, businesses, experiences and stories that can strengthen the hotel's positioning. - Build relevant relationships within the local community and with media and content creators. - Own the marketing calendar, including relevant local, national and international cultural moments. 3. Digital & Commercial Performance - Develop and execute the annual Marketing & Communications plan and manage the related budget. - Drive performance across website, social media, CRM, loyalty and other direct channels. - Work closely with Sales, Revenue and Reservations to support demand, direct bookings, occupancy and revenue. - Develop targeted campaigns around need periods, F&B, experiences, events and commercial opportunities. - Monitor results and continuously adapt activity based on performance and market trends. 4. PR & Communications - Manage PR, media relations, influencer collaborations and relevant partnerships. - Identify genuine stories and experiences within the hotel that can generate meaningful exposure. - Ensure all external communication is engaging, accurate and aligned with the hotel's positioning. - Work closely with F&B and Operations to create content around the hotel's experiences and offerings. 5. Team & Creative Partners - Lead, coach and develop the marketing team with a focus on creativity, accountability and quality. - Build and manage a strong network of photographers, videographers, designers, agencies and other creative partners. - Ensure external partners understand the brand and deliver work to the required standard Key Expectations The Manager is expected to balance brand consistency with creative freedom. Brand guidelines should provide the foundation, not limit creativity. Success means creating marketing that is: - Distinctive – recognizably ours - Relevant – connected to our guests and destination - Creative – fresh, unexpected and engaging - Authentic – reflecting the real hotel and local community - Commercial – contributing to demand, revenue and direct business Main Challenges - Balancing creative ideas with brand alignment. - Building a distinctive lifestyle identity while maintaining brand consistency. - Turning local culture and destination experiences into authentic storytelling. - Balancing short-term commercial requirements with long-term brand development. - Maintaining consistent quality across multiple channels and creative partners. Qualifications Knowledge & Experience - Bachelor’s Degree in Marketing, Communications, Creative Industries or related field. - Minimum 5 years’ relevant marketing and communications experience, preferably in hospitality, lifestyle, resort or design-led environments. - Strong digital, social media, content, PR and CRM experience. - Strong knowledge of Instagram, TikTok and visual-first platforms. - Experience working with photographers, videographers, designers and creative agencies. - Good understanding of hotel commercial performance. - Strong appreciation of Thai culture, local communities and destination storytelling. - Excellent written and spoken English and Thai. Core Competencies - Creative & strong visual eye - Lifestyle and destination mindset - Strong brand understanding - Commercially driven - Culturally curious - Proactive and accountable - Excellent attention to detail - Agile and adaptable - Strong communicator and team player Role Definition The Marketing & Communications Manager is the storyteller, creative guardian and commercial marketer of the hotel — making the property visible, desirable, relevant and memorable while connecting the brand with its destination, community and guests.

Job Description - Assist the F&B Director in overseeing daily restaurant, bar, banquet and in-room dining operations. - Ensure consistent service standards and guest satisfaction across all F&B outlets. - Lead, motivate and coach F&B teams during daily operations. - Maintain strong visibility on the floor and actively engage with guests. - Support achievement of revenue, profitability and cost-control targets. - Drive upselling and maximise F&B revenue opportunities. - Monitor product quality, presentation and service efficiency. - Ensure compliance with HACCP, hygiene, food safety and Accor standards. - Coordinate closely with Culinary, Front Office, Sales and other departments. - Handle guest feedback and resolve operational issues promptly. - Support staffing, scheduling, training and performance management. - Assist with promotions, special events and F&B activations. - Monitor stock, equipment and operational supplies. - Support continuous improvement of guest experience and operational efficiency. - Act as F&B Manager when required. Qualifications - Service focused personality is essential and previous leadership experience required - Proven ability to build and maintain good relationships with all stakeholders - Communicate thoughts, actions and opportunities clearly with strong networking skills - Ability to lead by example, believe in a strong team culture and set the scene for high performance - English is mandatory - Thai language is a strong advantage, - A 3rd language would be a plus including Russian, Mandarin or German Additional Information • Employee benefit card offering discounted rates at Accor hotels worldwide. • Develop your talent through Accor’s learning programs. • Opportunity to grow within your property and across the world! • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Drive and implement key strategies as developed by ATDMC for each specific hotel in the assigned portfolio, ensuring the adoption of best practices to maximize online revenue. - Support website content updates as needed to ensure hotels align with brand standards, follow best practices, and maintain accurate online information. - Ensure the hotel microsite meets brand standards and is presented accordingly, with updates made - Direct hotel teams on ongoing relevant content for business needs and user trends - Review content as communicated by the hotel to ensure it is set up correctly and meets best practices to drive bookings/leads - Monthly UX Audit on both mobile and desktop versions to ensure all pages are set correctly, and correct any issues / address 401/404/405 errors impacting site use and searchability penalties - Direct / oversee with the hotel team to manage AH.com / Brand.com / Accor App to ensure hotel content is best presented to meet Accor Audit Standards. - Review and analyse end-of-month reporting for all hotels in their portfolio, make recommendations and give feedback on performance and trends, as well as complete an end-of-month synopsis for reporting. Reporting analysis to include but not limited to: - Visitation Summary - Channel Reporting - Country of Origin - Trending Pages Analysis - Rooms Revenue Generated from D-Edge Website - Monthly SEO Overview Report and key action recommendations - Execute SEO strategies to optimize cluster websites in the required languages, following the SEO Manager's direction and the hotel's contracted scope of work. - Collaborate with the SEO Manager to develop and implement a targeted keyword strategy aimed at driving qualified traffic to the hotel microsite, aligned with the hotel's priorities. - First priority on brand name to protect against OLTA’s - Secondary priority on generic search related to hotel (ex. “Khao Lak Weddings”) - Ensure content delivered by either the hotel or ATDMC meets a Flesch reading score of 65 and above. - Communicate key strategies/updates to hotels in the portfolio based on the SEO Manager’s direction and feedback. - Guide and give feedback on the quality of onsite content including written content, images and videos, in order to driver higher engagement and conversion rates. - Review all social media content for the assigned portfolio prior to posting, providing direction and guidance on the hotel's social media strategy to maximize impressions and click-through rates to the website. Manage social media content as specified in the contract, where applicable. - Guide and mentor hotel teams to create content aligned with best practices and platform-specific 'rules of engagement,' ensuring maximum impressions and click-through rates to the sites. - Review all social media plans 2 weeks ahead to ensure posts are in line with standards and do not work against related social media algorithms, causing penalties on page including clickbait, engagement bate, share bait, monetization bait, comment bait - Assist ATDMC General Manager as needed in any crisis management on social media - Guide and give feedback on hotels paid marketing strategy based on hotels objectives (ie rooms nights/restaurant bookings/lead conversion) with the target focus on maximising performance and revenue conversion. Account Managers are to review with the Senior Digital Marketing Managers performance and identify opportunities for improvement in campaign performance on an ongoing basis. Account Managers are to ensure all advertising meets brand standards and appropriate images/video content are used. This includes: - Identifying key interest markets & demographics online - Selection of key ad types that match the offer/objective - Review of content/recommendations to drive performance based on objective - Review performance, adapt and drive CTR to hotel microsite - Conduct A/B testing as needed/reviewing with the Senior Digital Marketing Manager - Review all ad content to ensure it is fully brand compliant (flag all non-compliant content requests with ATDMC General Manager for final approval and recommendations) - Monthly reporting on the performance to the hotel, based on the key metrics of Impressions & Reach, CPM, CTR, CPC. - Ensure monthly invoices are sent to the hotels for advertising spend by the required deadline. - To present monthly to every account in the portfolio a minimum of 3 ATDMC-qualified influencers/bloggers based on key focus areas of the hotel - To ensure hotel chatbots are updated with correct content and fully functional, managing updates with the Digital Marketing Executive responsible for chatbots. Updates to be made and live within 72 hours of hotel update requests. - To ensure each hotel in the Account Manager’s portfolio receives a minimum of three 15-second videos per month based on the hotel’s needs/targets/advertising from existing footage to comply with contract obligations. - To develop a cohesive working relationship with hotels in the portfolio and be seen as the key digital specialist for the property, influencing property direction based on best practices and driving online performance - Deliver performance analyses of website and social media key KPIs during hotel meetings, providing actionable recommendations to drive year-over-year growth. Meetings will be conducted online or in person based on the hotel's preference and will take place systematically every two weeks. - To communicate in a timely manner to hotels in the Account Manager’s portfolio and ensure the designated group chat is used, along with Teamwork.com, to ensure clear and transparent communication with all parties. - To communicate to Senior Digital Manager and General Manager in a timely manner any issues or concerns regarding actions or performance that could impact hotel’s performance. - To follow all Accor digital policy and direction. Qualifications Previous experience as in a digital marketing agency or digital manager in a large hotel operation. Additional Information - Knowledge of WordPress and Yoast SEO plugins - Teamwork.com for tracking of key tasks and communications - Semrush - Facebook Ads - Google Ads - Google Search Console - Google Analytics - Google Looker Studio - Microsoft Office Suite - Photoshop / Premier - AI Tools – Gemini Pro / Sintra / Claude

Job Description The Corporate Sales Manager is responsible for developing and managing the hotel’s corporate business segment, building strong client relationships, and generating room and event revenue in line with the hotel’s sales strategy and targets. - Identify and develop new corporate accounts and business opportunities. - Maintain strong relationships with existing corporate clients through regular sales calls, meetings, and account reviews. - Negotiate corporate rates and agreements in accordance with the hotel’s pricing and revenue strategy. - Prepare proposals, contracts, presentations, and account production reports. - Conduct hotel inspections and presentations for potential clients. - Monitor account performance, market trends, competitor activities, and business opportunities. - Work closely with Revenue, Reservations, Front Office, and Food & Beverage teams to ensure smooth service delivery. - Support corporate groups, meetings, events, and long-stay business opportunities. - Participate in sales activities, networking events, trade shows, and corporate sales calls. - Maintain accurate client and sales activity records in the hotel’s systems. - Achieve assigned room revenue, account production, and sales activity targets. - Handle client feedback professionally and coordinate timely follow-up with the relevant departments. - Perform other duties assigned by the Director of Sales or hotel management. Qualifications - Minimum 2–3 years of experience in hotel corporate sales or a related sales position. - Strong network within the Bangkok corporate market is preferred. - Good communication, presentation, negotiation, and relationship-management skills. - Good command of written and spoken English and Thai. - Self-motivated, result-oriented, and able to work independently. - Proficient in Microsoft Office and hotel sales systems. - Experience with Accor or relevant hotel systems is an advantage. - Possess a valid driving licence and be able to travel for sales visits, if required. Additional Information What is in it for you: - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description Lead the hotel’s sales strategy and team to achieve revenue targets, increase market share, develop key accounts, and generate business from corporate, group, MICE, leisure, airline, and travel agency segments. - Develop and implement the annual sales plan, budget, forecast, and account strategies. - Achieve room, group, event, and other assigned revenue targets. - Identify new business opportunities and maintain strong relationships with key accounts and business partners. - Conduct sales calls, client visits, hotel inspections, presentations, and sales activities. - Negotiate corporate, group, airline, and travel agency agreements within approved guidelines. - Work closely with Revenue and Operations teams to optimize pricing, inventory, business mix, and guest experience. - Monitor market trends, booking pace, competitor activities, and account performance. - Lead, coach, and evaluate the Sales team while setting clear individual and departmental targets. - Prepare regular sales reports, forecasts, action plans, and performance updates. - Represent the hotel professionally and promote Accor’s brand, loyalty programs, and sales network. Qualifications - At least 5 years of hotel sales experience, including experience in a leadership role. - Strong knowledge of the Bangkok hotel and travel markets. - Strong leadership, negotiation, communication, and analytical skills. - Good command of Thai and English. - Experience with Accor or relevant hotel systems is an advantage. Additional Information What is in it for you: - Employee benefit card offering discounted rates at Accor hotels worldwide. - Develop your talent through Accor’s learning programs. - Opportunity to grow within your property and across the world! - Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description - Develops and executes sales strategies and action plans to achieve individual and team revenue targets within assigned market segments. - Identifies new business opportunities, develops client relationships, and maintains existing accounts to maximize revenue and market share. - Conducts sales calls, client meetings, site inspections, and business development activities to generate new business. - Understands client needs and recommends suitable packages, programs, and solutions to maximize conversion and guest satisfaction. - Prepares proposals, quotations, and contracts in coordination with the Director of Sales, ensuring competitive offers while maximizing revenue and profitability. - Monitors market trends, competitor activities, and account performance, and provides regular updates to the Director of Sales. - Maintains accurate client records, sales activities, and follow-up to ensure business opportunities are effectively converted. - Works closely with Revenue, Reservations, Front Office, and Food & Beverage teams to ensure smooth coordination and delivery of confirmed business. Qualifications - Bachelor’s Degree, Diploma, or equivalent qualification in Business Administration, Hospitality, Sales & Marketing, or a related field. - Minimum 2–3 years of experience in hotel Sales & Marketing, preferably in a Sales Executive or Sales Manager role. - Experience in Corporate and Government accounts will be an advantage. - English is mandatory - Thai language is a strong advantage - A 3rd language would be a plus including Russian, Mandarin or German - Good understanding of hotel sales, account management, market segmentation, and business development. - Knowledge of hotel systems, Microsoft Office, and CRM/sales tools is preferred.