Sayed Shadman Sakib

เกี่ยวกับ

Operations Analyst with 4+ years of experience across fintech operations, customer support, technical escalations, data quality, compliance workflows, and process improvement. Experienced investigating operational issues, coordinating resolution across Operations, Risk, Compliance, Product, and Tech, and building internal tools and automation that improve accuracy, SLA performance, and scale. Hands-on with Python, TypeScript, SQL/data workflows, REST/API integrations, dashboards, access-controlled applications, and technical documentation.

ประสบการณ์ทำงาน

1. Business Support Officer (Part-Time)
   LankaBangla Finance PLC
   2019-04 — 2022-03 · Dhaka, Bangladesh

   Provided real-time support for card, DPS, and loan product documentation during high-volume periods while consistently meeting quality and SLA expectations.

2. Client Experience Executive
   NEXT Ventures (FundedNext)
   2022-04 — 2023-03 · Dhaka, Bangladesh

   -Managed 500+ monthly client interactions, resolving issues accurately and escalating data or compliance problems. -Identified and documented the 10 most recurring client issues and coordinated structured fixes with Product and Support. -Reduced support ticket volume by 20% through recurring-issue analysis and structured fixes.

3. Case Resolution Specialist & Sub-wing Lead
   NEXT Ventures (FundedNext)
   2023-03 — 2025-01 · Dhaka, Bangladesh

   -Resolved 2,000+ high-volume cases with a 95% satisfaction rate while coordinating complex compliance issues. -Built SQL-driven Metabase dashboards for real-time visibility into data accuracy and SLA compliance across Operations, Support, and Risk. -Designed L1–L2 escalation SOPs that reduced repeat data incidents by 40% and created onboarding guides that reduced new-customer ramp-up time by 30%. -Built investigative workflows and Trustpilot review triage systems to speed up resolution cycles; the earlier portfolio reports reducing fraudulent reviews by about 40% and increasing the Trustpilot score from 4.4 to 4.6.

4. Sr. Operations Analyst
   NEXT Ventures (FundedNext)
   2025-01 — ปัจจุบัน · Dhaka, Bangladesh

   -Built a Python-based quality-control validation system that cross-checks operational records against source data and reduced database and manual verification errors by 60%. -Built and maintained client onboarding workflows, reducing time-to-activation by 35%. -Created SOPs and troubleshooting guidance used by 20+ team members while serving as the operational contact for high-priority accounts across Europe, the Middle East, and APAC. -Designed workflow automations with Python, Google Apps Script, n8n, ClickUp, and Google Workspace, contributing to lower manual workload and stronger SLA adherence.

การศึกษา

1. East West University
   BSc · Telecommunication Engineering

ทักษะ

ความสนใจในโอกาสงาน

เปิดรับตำแหน่ง

Operations Analyst, Project Manager, Project Coordinator, Business Development Manager, Customer Success