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Associate, Key Account Management, Enterprise

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Our team oversees, shapes and grows the business in Grab. We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and influence the lives of customers. Get to Know the Role You will act as a consultant to the merchant accounts within food and beverage sectors, advising their business and growth on Grab platforms. At the same time, ensuring sustainable growth for both the accounts and Grab. You will be 5-days onsite at Grab Office. The Critical Tasks You Will Perform - Plan out priority partners to pursue, following the GrabFood strategy - Strategies on partnership model and content, with help of internal data in driving revenue for partners and Grab - Engage prioritized partners for business strategy on Grab platform - Work with internal product team and marketing operations team to execute campaigns Qualifications What Essential Skills You Will Need - Bachelor's Degree or higher in any field (preferably in business, management or marketing) - Minimum 1-2 years of experience dealing with major brands. Of great importance is experienced in structuring collaboration terms, securing deals, and collaboration campaign - F&B industry experience preferred, but not required. - Proficient in both written and verbal English communication - Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint) - Ability to build good relationships with partners and match partners' needs and organization resources to grow the GrabFood business - Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals - Resilient and level-headed in dynamic corporate settings - Strategic Workload Prioritization & Cross-Functional Collaboration Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Head, Grab Support Customer Operations

Grab

Chiang Mai

ภายนอกON-SITE

Job Description The Critical Tasks You Will Perform - Manage Grab support operations in Chiangmai and lead the Customer Escalation Level 2 operating agenda, - Lead the Thailand BPO performance agenda, including service level, quality, productivity, customer experience, cost, and risk outcomes. - Lead governance cadences with BPO partners, using performance data and root cause analysis to guide corrective actions and sustained improvement. - Manage the operating relationship with our BPO partners, including delivery scope, accountability, escalation paths, and operating standards. - Provide market inputs into capacity planning, headcount forecasts, ramp decisions, workforce transitions, and business continuity planning. - Lead process improvement projects that simplify customer journeys, remove avoidable contacts, and improve consistency across support channels. - Coordinate readiness for future scope transitions, including Merchant Resolution Operations, Integrity, Risk and Trust Level 1, and Financial Support Level 1 where approved. - Partner with Quality, Training, Knowledge, Customer Success, and Strategic Programs teams to turn operational insights into measurable experience improvements. Qualifications What Essential Skills You Will Need - 6 or more years of experience in customer support operations, service delivery, contact centre operations, vendor management, or a related field. - Demonstrated experience managing large outsourced or blended operations, with ownership of performance, quality, workforce, and service outcomes. - You have commercial and operational judgement, with the ability to balance customer experience, cost, capacity, and risk. - You have experience leading structured governance, performance reviews, root cause analysis, and improvement plans with senior partners. - Stakeholder management skills across country, regional, and external partner teams, including the ability to influence without direct authority. - Fluent in Thai and English, both written and spoken. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Assistant Manager, Paid Media - Thailand

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Our team drives Grab's growth by optimizing media spend, aligning resources, and building campaigns. We collaborate across Marketing, Operations, Media Partners and Agencies to ensure seamless execution and successful product launches. With expertise in Paid Media, we maximize campaign efficiency and ROI through data-driven insights. Our end-to-end campaign management ensures every media touchpoint aligns with Grab's goals. Through cross-channel integration, we create a cohesive presence across digital, OOH, TV, and radio, directly affecting Daily Transacting Users (DTUs) and brand awareness. Get to Know the Role You will lead paid media strategy and operations for Grab's Mobility, Mart, and OneGrab businesses in Thailand covering online media planning, performance optimization, and execution governance in close partnership with the media agency. You will partner with Marketing team to understand OOH plan and media selection and connect offline activity to delivery integrated campaigns. You will help drive user acquisition, GMV, cross-product adoption and reactivation while identifying opportunities to improve media efficiency and business growth. You will report to Manager, Paid Media Thailand and based onsite in Grab Office. The Critical Tasks You Will Perform - Media Strategy and Planning - Translate business and marketing briefs into media plans across online channels for Mobility, Mart and OneGrab. - Lead online media strategies across channels such as Meta, Google, TikTok, programmatic, ad networks, OEMs, and local publishers. - Define campaign goals, audience and city segments, budget allocation, pacing, caps, KPIs, and measurement plans. - Partner with Marketing and Operations to align media with local growth opportunities. - Support OOH media selection and connect offline activity with online strategy and execution. - Performance Optimization & Test-and-Learn - Monitor campaign performance against metrics, such as reach, sessions, orders, cost per session, and business targets, identifying trends, gaps, and optimization opportunities. - Optimize budgets, bids, audiences, creatives, placements, and city splits to improve performance and reduce waste. - Lead structured test-and-learn projects across channels, audiences, creatives, formats, and platform capabilities. - Explore new opportunities such as creator-led content, social-first formats, DOOH integrations, OEMs, ad networks, and local publishers. - Evaluate test results and develop new hypotheses and alternative test agendas when previous tests do not deliver the expected outcome. - Work with the agency to turn performance insights into relevant recommendations and strategies. - Campaign Execution and Agency Governance - Govern daily online campaign execution with the agency, including campaign setup, naming, tracking links, events, placements, QA, pacing, and budget controls. - Review media plans and post-campaign reports to ensure accurate execution and meaningful insights. - Resolve campaign risks, leakages, and misfire promptly. - Work with Meta, Google, and other media partners on business reviews and growth opportunities. - Stakeholders & Agency Management - Translate technical media concepts and performance results into clear business recommendations. - Partner with Finance on budget forecasting, accruals, reconciliation, and spend tracking. - Maintain accurate budget trackers, monitor spend against plan, and flag over- or underspend risks with recommendations for reallocation, scope changes, or campaign pauses. - Collaborate with Growth Planning, Martech, and Analytics teams to ensure tracking integrity, experiment design, data quality and dashboard usage. - Reporting, Budget & Governance - Produce regular reports covering results versus targets, causes, risks, mitigations, and next steps. - Maintain accurate budget trackers, monitor spend against plan, and flag over- or underspend risks with recommendations for reallocation, scope changes, or campaign pauses. - Maintain media guideline and documentation for online execution, testing, and integrated campaigns. - Ensure compliance with platform policies and Thailand advertising regulations. Qualifications What Essential Skills You Will Need - 5+ years of experience managing paid media campaigns across multiple platforms. - Expertise in Google Ads, Meta Ads Manager, and TikTok Ads. - Experience developing online media strategies and managing agency-led campaign execution. - Experience working with integrated online and offline media campaigns, particularly OOH. - Turn data into relevant recommendations. - Creative and structured approach to developing test-and-learn hypotheses and new growth opportunities. - Experience optimising campaigns and improving performance and ROI. - Experience managing marketing and media budgets, including forecasting, pacing, and reconciliation. - Project management, communication, and stakeholder management skills. - Familiarity with AppsFlyer, Google Analytics, or similar measurement tools. - Fluency in Thai and English. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Driver Acquisition

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team You will be a member of the Driver Management team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure "Best in class Driver platform experience". Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation. Get to Know the Role This role is a balance of strategy-operation, analytics, and stakeholder management on partner acquisition in all Grab Thailand - leading day-to-day coordination with related parties i.e., Driver operation, Marketing, City Expansion and Community management team to grow the supply. The Critical Tasks You Will Perform - Lead the driver acquisition function to support rapid growth in expansion cities - Initiate strategies, online/offline campaigns and execution plans for driver acquisition to maintain healthy supply and secure drivers - Design efficient incentives and operation flows to drive supply growth and work with cross-functional teams to execute - Identify the parameters to track performance and create monitoring criteria as well as tracking dashboards to present to the management - Budget management - Manage and plan budget allocation and track cost from initiatives - Build presentation to influence senior stakeholders and enable data driven decision making Qualifications What Essential Skills You Will Need - A minimum 1-3 year of relevant work experience in business related fields, sales or technology firms - Working knowledge of SQL is preferred but not essential - Strong in both operational and analytical skills - Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights - Team / project management - effective management of people and resources. Ability to cascade clarity around priorities and targets. - Proficiency in MS Excel and Powerpoint. Familiar with remote working/collaboration tools such as Google Docs, Zoom & Slack - Loves the thrill of being in a fast-paced environment while being able to multitask to meet deadlines - High level of CAN DO attitude and hunger for success - Bilingual capabilities in English and Thai (preferred Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Premium Business - Mobility

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team The Mobility team is one of the core business teams in Grab responsible for managing and optimizing all transport services countrywide. We make an impact by providing daily best transportation service to passengers and offering both jobs and more than earning opportunities for drivers. Our team is made up of 6 intelligent people (including you!). If you are looking for fast paced, great learnings and working with all brilliant people then you should join our team! Get to Know the Role We are looking for a Premium Business Team Lead with strategic thinking and growth mindset to grow Grab premium/new transport business market (GrabCar Premium, GrabDriveYourCar, and many more to follow). and also guide other special projects from planning to successful execution. You will get opportunity to lead your own transport services and projects and see the impact from what you do alongside with your supporting teammates. The Critical Tasks You Will Perform - Lead and Scale: Grow Grab's premium and new transport business markets, leading both strategy and operational success. - Project Management: Guide multiple special projects from end-to-end planning through to successful execution. - Workstream Execution: Take high ownership of your own workstreams, using rationale and critical thinking to navigate unexpected challenges. - Strategic Problem-Solving: optimize our performance through creative, data-driven, and quantitative analysis. Qualifications What Essential Skills You Will Need - Bachelor's Degree or above in Economics, Business Administration, Engineering, Statistics, or a similar field. - 2–4 years of working experience, specifically focused on project management and business strategy. - Passion for problem-solving with strong quantitative, creative, data analysis, and project management skills. - Ability to work independently with the flexibility to adapt to a fast-paced team environment. - Very good English proficiency. - Preferred: Prior work experience in data analysis and SQL proficiency. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Payment & Insurance Associate

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team We are an agile team driving the lending business both within and beyond the Grab ecosystem. We make an impact by unlocking financial inclusion for people in Thailand by creating innovative products and solutions. If you are looking to be at the forefront of a FinTech journey, then read on! Get to Know the Role You will play a pivotal role in understanding and serving the financial needs of our partners (drivers and merchants) and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings. The Critical Tasks You Will Perform - Drive Commercial Growth: Collaborate with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes. - Optimize Payment Solutions: Analyze payment flows, transaction data, and partner performance metrics to optimize solutions and identify new growth opportunities. - Manage Insurance Processes: Design and execute end-to-end insurance processes, developing targeted awareness campaigns to improve product adoption rates and market fit. - Cross-Functional Execution: Coordinate with product, technology, and operations teams to ensure the seamless implementation of new payment and insurance initiatives. - Performance Reporting: Prepare comprehensive reports and presentations on payment and insurance performance for internal leadership and external stakeholders. - Enhance User Experience: Gather, analyze, and translate customer feedback into actionable insights to refine our insurance and financial offerings. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business, Finance, Economics, or related fields. - 1–3 years of working experience in financial products, insurance, or related financial services (preferred). - Strong analytical skills with comfort working with numbers and interpreting data sets. - Strong negotiation and stakeholder management skills to build relationships across internal and external partners. - Excellent problem-solving abilities with a creative approach to overcoming operational challenges. - Knowledge of payment systems, fintech products, or insurance industry practices (preferred). - Proficiency with AI tools, Google Suite, and productivity software, including the ability to design clear, compelling presentation slides and visual communications. - Fluency in written and spoken English and Thai. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Head of Financial Planning and Analysis

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team The Country Finance team is responsible for financial reporting, budgeting, planning and analysis, business partnering, compliance and governance, and decision support. We are an integral part of ensuring Grab Thailand's financial integrity and sustainable growth. Our team spans FP&A and Controllership functions, covering multiple legal entities across On Demand Services and Financial Services businesses. Get to Know the Role We're looking for an experienced Financial Planning and Analysis Manager or Senior Manager to join our organization in Bangkok, Thailand. In this strategic role, you will lead financial planning projects, guide data-driven decision-making, and provide critical insights to support organizational growth and profitability. You will develop comprehensive financial models, analyzing our performance, and delivering actionable recommendations to senior leadership. Ideal candidate should demonstrate analytical capabilities, attention to details and the ability to translate financial data into clear and strategic narratives. The Critical Tasks You Will Perform - You will develop, maintain, and enhance financial planning models, including annual budgets, rolling forecasts, and scenario analyses - You will conduct variance analysis and provide detailed explanations of financial performance against plan - You will analyze business measurements to identify trends, risks, and opportunities - You will prepare comprehensive financial reports and presentations for executive leadership and partners - You will collaborate with cross-functional teams across operations, sales, and marketing to gather requirements and validate financial assumptions - You will support capital budgeting processes and investment evaluation projects - You will manage financial planning systems and tools to improve efficiency and accuracy - You will develop junior team members, promoting a culture of analytical excellence - You will ensure compliance with financial policies, procedures, and regulatory requirements - You will participate in strategic planning sessions and contribute to long-term financial forecasting Qualifications What Essential Skills You Will Need - Minimum 10+ years of experience in Financial Planning & Analysis (FP&A) or related finance roles. - Strong financial acumen with expertise in financial modeling, budgeting, forecasting, cost accounting, and variance/scenario analysis. - Advanced proficiency in Microsoft Excel for complex formulas, pivot tables, and data visualization. - Excellent communication and presentation skills, with the ability to translate complex financial data into actionable insights for non-finance audiences. - Strong organizational skills and attention to detail, capable of managing multiple priorities effectively as both an individual contributor and a team player. - Growth mindset toward technology and innovation, with the ability to adopt new tools and guide teams through the adoption curve. Good to Have: - Experience in a fast-paced business environment, Big 4, or management consultancy. - Hands-on experience with ERP platforms (e.g., SAP, Oracle) and Business Intelligence (BI) tools. - Background in capital budgeting, investment analysis, and industry-specific business models. - Exposure to Agile or continuous improvement methodologies. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Senior Data Scientist (Country and Marketing Analytics)

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Grab - the leading super app in Southeast Asia - combines transport, food delivery, logistics, payments, and much more in a single platform. The Country & Marketing Analytics team helps the organisation by analysing in each of our countries our past operations and marketing initiatives, deciphering the impact on our business, our brand and our users, to augment the outcome of future initiatives. Get to Know the Role You will be working with various teams in Grab - Country Business, Operations, Marketing as well as Engineering, Product and other Data team to understand data requirements, identify and track key metrics, and provide data-driven solutions that are tailored and relevant to always-evolving innovation in Thailand markets. You will be reporting into Analytics Manager and will be based onsite at Grab Office. The Critical Tasks You Will Perform - Analytics Process & Framework Improvement: - Take end-to-end ownership of medium-sized analytics projects, defining methodologies to deliver reliable, scalable, and reproducible solutions. - Contribute to analytics-wide frameworks and integrate operations/marketing workflows into established data solutions. - Influence & Stakeholder Collaboration: - Collaborate with direct stakeholders and adjacent cross-functional teams to align data initiatives with operational goals. - Communicate analytical solutions to mid-to-senior level partners, providing data-backed rationale to support decision-making. - Data Solutions and Innovation: - Explore and propose workable, optimal solutions to challenges considering technical and operational constraints. - Proactively address blockers within the team to keep projects moving forward. - Mentorship & Team Growth: - Mentor junior analysts by sharing technical best practices, guiding problem-solving approaches, and helping them develop their analytical capabilities. - Consistently seek out opportunities to improve personal technical skills and upgrade internal team processes and frameworks. Qualifications What Essential Skills You Will Need - 4 years+ of analytical experience conjugated with business acumen, preferably in the e-commerce or the Internet industry. - Bachelor's degree in Statistics, Analytics, Mathematics, Engineering or other quantitative subjects - Advanced experienced of analytical tools such as Excel (VBA, Pivot), database querying (SQL, Presto, Hive), visualisation and reporting tools (Tableau, PowerBI, Holistics) - Advanced experience of programming languages (Python, R) - Strong ability to work with complex data sets - Good communication skills to translate analytics specificities for all audiences - Full professional working proficiency in English is required, on top of fluency in Thai Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Strategy & BizOps - Mobility

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Mobility is the key service at Grab. "Strategy and BizOps - Mobility team" is responsible for aligning business direction and executing initiatives across all services nationwide. Our goal is to offer the best transportation services to passengers while providing job opportunities for drivers. By joining our team, you will be part of a committed group working to make a positive impact in everyday lives across Thailand. You will work onsite in Bangkok Office. The Critical Tasks You Will Perform - Own and drive key supply performance metrics and exploiting opportunities to drive and capture growth for Grab mobility business - Transform large sets of data to - analyse and get insights to make business decisions in special projects - continuously evolve strategies to incentivize and shift drivers' behavior and maintain healthy retention rate - optimize and strengthen core services of Grab transport businesses countrywide with regional marketplace team - Manage multiple, critical, time-sensitive initiatives with stakeholders across the organization to ensure quick and effective execution - On-ground visit key cities to gather insights, opportunities for both drivers and passengers and propose growth strategies Qualifications What Essential Skills You Will Need - A Bachelor's Degree or above in Economics, Business Administration, Engineering, Statistics, and or similar fields - At least 2 years of work experience - A passion to solve problems, with strong quantitative, creative, data analysis and project management skills - Very good English proficiency The Nice-to-Haves - Work experience in data analysis, project management - SQL proficiency Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Team Lead, Merchant Acquisition

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will drive end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth. The Critical Tasks You Will Perform Strategic Acquisition and Execution - Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets. - Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage. Sales & Partnership Negotiation: - Deliver clear, presentations that persuade merchants to partner with GrabMart. - Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties. - Develop customized partnership proposals that address the needs and goals of each merchant. Acquisition Optimization and Operations: - Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories. - Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management. - Implement and maintain a tracking system for merchant acquisition metrics. Collaboration : - Work with related partners to align acquisition efforts with overall business goals. - Contribute to the development of strategic projects to enhance overall merchant experience on the GrabMart platform. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business Administration, Marketing, Engineering or a related field - 4+ years of experience in sales, business development, or merchant acquisition - Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry - Communication: both Thai and English - Experience to work as part of a team and dynamic culture. - Analytical : - Proficiency in Microsoft excel (can perform complex functions) to generate insights, track performance - Proficiency in SQL or similar database query language - Experience in e-commerce or food delivery industry - Team and people management - Knowledge of digital marketplaces and online grocery delivery services Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Merchant Operations & Assortment Strategy

Grab

Bangkok

ภายนอกON-SITE

Job Description We are looking for a data-driven, highly organized, and execution-focused Associate, Merchant Strategy & Operations to join our team. In this role, you will sit at the intersection of commercial growth and operational excellence. You will be the central owner of key merchant app features, scale category assortment, and lead critical regional initiatives to drive sales growth. Key Responsibilities - Product Feature Ownership: Act as the business owner for key merchant app features; collaborate with Product and Tech teams to optimize merchant tool adoption, feature rollouts, and overall merchant digital experience. - Assortment & Campaign Scaling: Drive and monitor category-specific assortment growth (SKU health) and merchant deal penetration to maximize user conversion and platform selection. - Operational Centralization: Streamline processes across local teams to minimize duplicated efforts, ensuring best practices in catalog quality and campaign deployment are standardized regionally. - Performance Monitoring & Analytics: Actively track and build dashboards for key performance indicators (SKUs, campaign ROI, tool adoption rates, and onboarding quality) to provide actionable insights to leadership. Qualifications - Experience: 1-2 years of experience in Sales Operations, Merchant Operations, Growth Operations, or Management Consulting within the E-commerce, Q-commerce, or Ride-Hailing industries. - Analytical Skills: Strong proficiency in data analysis (Excel/Google Sheets is a must; SQL or Tableau knowledge is a plus) to monitor SKUs, deals, and financial metrics. - Project Management: Proven track record of managing cross-functional regional projects, managing stakeholders across different team - Mindset: A builder's mentality with a sharp eye for operational efficiency, scalability, and eliminating waste. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Key Account Management - GrabMart

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Our team oversees, shapes and grows the business in Grab. We contribute towards Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop and execute business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and impact the lives of customers. Get to Know the Role You will be acting as a consultant to the merchant accounts retailers and grocery sectors, advising and supporting their business and growth on Grab platforms. At the same time, ensuring sustainable business impact for both the accounts and Grab. The Critical Tasks You Will Perform - Plan out priority partners to pursue, in line with the overall GrabMart strategy - Strategies on partnership model and content, with help of internal data in driving revenue for partners and Grab - Engage prioritized partners for business strategy and execution on Grab platform - Work closely with internal product team and marketing operations team to execute campaigns Qualifications What Essential Skills You Will Need - Bachelor's Degree or higher in any field (preferably in business, management or marketing) - Minimum 1-2 years of experience in dealing with major brands/retailers is a must. Of great importance is experienced in structuring collaboration terms, securing deals, and collaboration campaign - Retail industry background - Communication : Thai and both written and spoken English - Requires Microsoft Office skills (MS. Excel, MS. Word and MS. PowerPoint) - A independent person with excellent team-working skills - Build good relationships with partners and match partners' needs and organization resources to grow the GrabMart business - Fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Campaign and Monetization - GrabFood [Non Self-Serve Business]

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team GrabFood Growth and Strategy team is the growth engine of GrabFood. Grab Marketing Service (GMS), Campaign and Monetization is one of key focuses of the team. We invent marketing packages, campaigns and services by leveraging Grab's assets and demand generation tools for merchants and partners to satisfy their needs while also making revenue for Grab. Work is interdisciplinary – a combination of advanced analytics, merchant & user segmentation, marketing strategy and project management. Get to Know the Role You will be assigned to lead projects starting from designing marketing packages. These projects will involve conducting experiments, analyzing data, and determining package pricing. Additionally, you will create pitch decks and go-to-market plans, design operation processes, and set up campaigns. You will also monitor campaign performance and creating performance reports and dashboards for merchants and Grab. Coordination with related parties, e.g. Product team, Marketing team, Business development and Account management team, also plays an important role in making a project successful. The Critical Tasks You Will Perform - Analyse merchant and customer data and pain points to identify growth areas for Grab Marketing Service. - Create marketing package that is suitable with each merchant segment to serve their needs using data, assets, and demand generation tools. - Conduct an experiment to see if the package that we designed actually makes impacts for merchants and adjust the package details. - Price the package using an appropriate method and data. - Create go-to-market strategy, which includes pitch deck, marketing communication strategy, project timelines and other materials needed for launching a package, in collaboration with cross-functional teams. - Design operation process, working sheets and execute as planned. - Create campaign dashboards and reports to track performance of the campaigns. Qualifications What Essential Skills You Will Need - Bachelor's degree in Marketing, Business Administration, Engineering or a related field. - Have experience in processing and analysing complex data sets. - Working knowledge of SQL is preferred but not essential. - Quantitative discipline with strong business sense and ability to articulate complex analysis to a wide range of audiences, and translating these to actual business actions. - Strong project & stakeholder management, problem-solving, presentation and communication skills. - Professional proficiency in spoken and written Thai and English. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Head, Grab Support Customer Excellence

Grab

Bangkok

ภายนอกON-SITE

Job Description You will be responsible for driving operational excellence across these departments by ensuring customer outcomes, building teams, optimizing processes, and using AI and automation to improve efficiency and service quality. This role partners with regional and partners to provide scalable, customer-centric solutions while supporting Grab's business growth and transformation agenda. The Critical Tasks You Will Perform - Lead Customer Success and Executive Escalation, complex customer resolution, setting clear standards for complex case handling, customer advocacy, risk management, and resolution quality. - Lead the enablement team - AI transformation, Process excellence, Knowledge management, Grab Help Center - Lead the Grab Support Commercial team, overseeing Telesales and GFB Inside Sales to improve sales performance, operational excellence, and sustainable business growth - Establish strong escalation governance with BPO partners and internal teams to ensure cases are triaged, owned, resolved, and closed with appropriate documentation. - Use voice of the customer (VOC), NPS, customer satisfaction, complaint, escalation, and repeat-contact insights to identify systemic pain points and prioritise improvements. - Partner with Legal, Compliance, Privacy, Safety, Product, and Operations teams on sensitive cases and crisis-related customer experience risks. - Build capability across specialist teams through coaching, calibration, knowledge improvement, and clear development pathways. Qualifications What Essential Skills You Will Need - 6 or more years of experience in customer success, customer experience, complex operations, complaint management, service recovery, or a related field. - Demonstrated experience leading specialist, Level 2, escalation, or high-sensitivity support teams. - Experienced in handling customer complaints, safety concerns, financial issues, regulatory or privacy matters, and reputational risk. - You are able to combine empathy with structured problem solving, using customer and operational data to find causes and improve journeys. - You have stakeholder management skills, with the ability to coordinate across BPO partners, country teams, regional functions, and policy owners. - Fluent in Thai and English, both written and spoken. Good to Have - Experience in a high-growth technology platform, super-app, e-commerce, financial services, or transportation business. - Experience with complaint centres, financial support, safety and trust operations, regulatory case management, or customer advocacy. - Experience designing VOC programs, closed-loop feedback, service recovery, or customer journey improvement. - Experience using automation, artificial intelligence, or analytics to improve specialist support and customer outcomes. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Marketplace Manager (Deliveries)

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create applicable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution. Get to Know the Role You will lead important projects that manage supply for our delivery services. Using data and strategic planning, you will identify gaps and design plans to address challenges. Your work will involve rolling out new products, optimizing existing ones, and collaborating with local and regional teams to ensure success. You will report to Deliveries Marketplace Manager and work onsite in the Bangkok Office. The Critical Tasks You Will Perform - Experiment and execute initiatives to ensure optimal platform performance for GrabFood and GrabExpress verticals. - Analyze the performance of owned projects and initiatives and communicate key results across a wide range of stakeholders. - Has the ability to "connect-the-dots", and understands both on-ground realities of the business and the narrative of data from multiple sources - Work across local and regional teams and functions to support goals and initiatives of Grab as a whole, when relevant to delivery-partners. - Improve product rollouts, ensuring they fit market conditions. - Support vertical teams in launching new business initiatives Qualifications What Essential Skills You Will Need - 4+ years of experience at management consulting or tech company, with a focus on data analysis and project management. - Bachelor's degree in Engineering, Business Administration, Economics, or in a relevant field. - Experience in gathering data, reviewing, analyzing and drawing conclusions based on the available information. - Experience evaluating different options to form a judgement and have an eye for details. - Proficiency in Excel (can perform complex functions) is required, experience with SQL. - Experience to deliver clear engaging presentations with proficiency in both Thai and English to communicate regionally. - You have the passion and energy to excel in a work environment. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, Sales (Omnicommerce)

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing Omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations, Phoenix and Loyalty. This commercial role helps identify opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem. Get to Know the Role As part of the GrabFood (Omnicommerce) Thailand team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals, Reservations, Phoenix and Loyalty. You will work in Bangkok (onsite). The Critical Tasks You Will Perform Merchant Acquisition & Onboarding - Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's Omnicommerce services. - Reach out to key market players through cold calling and networking to close deals. - Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success. - Drive the use of services including Dine-Out Deals, Reservations, Phoenix and Loyalty. Lead Generation & Pipeline Management - Independently sourced strategic F&B leads to maintain a healthy and sales pipeline. - Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression. - Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work. Strategy Execution & Market Insights - Implement acquisition strategies and initiatives effectively to meet team and organizational goals. - Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights. - Manage full sales cycles from prospecting to closing. Qualifications What Essential Skills You Will Need - 2+ years of experience - Bachelor's degree in any field. - Proficiency in English and Thai (third language is a-plus). - Visionary mindset with a passion for exceeding set targets and achieving success. - Experience establishing communication and engagement with prospects, and convincing sales pitches. - Proven ability to prioritize a high-volume pipeline and meet the schedule without sacrificing quality. - Collaborative mindset, thriving in a dynamic, high-growth setting while engaging with people naturally. This role is ideal for individuals who are driven, passionate about the F&B industry, and eager to drive impactful partnerships. You will work in a constant evolving environment, collaborate with a passionate team, and help shape the future of Grab's offline services for F&B. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, GrabMart & GrabExpress Strategy

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team GrabMart & GrabExpress is a dynamic team responsible for driving the growth and operational excellence of Grab's quick-commerce and on-demand delivery businesses. GrabMart powers a fast-growing e-supermarket and everyday essentials delivery service, while GrabExpress enables reliable, flexible delivery solutions for consumers and businesses. Our team is made up of driven and entrepreneurial individuals who operate with an experimental mindset, balancing strategy and hands-on execution to unlock growth, solve operational challenges, and deliver impact at scale. Get to Know the Role Join the GrabMart & GrabExpress Strategy team to support key strategic and operational priorities across both businesses. In this role, you will play an important part in ensuring GrabMart fleet operations run smoothly, with ownership of driver supply performance and close collaboration with Driver's product and functional teams. You will also support GrabMart and GrabExpress strategy, lead special projects, and help strengthen day-to-day operations to ensure both businesses perform well and execute against their goals. The Critical Tasks You Will Perform - Own GrabMart fleet management by ensuring smooth day-to-day fleet operations, monitoring driver supply performance, and driving initiatives to improve supply health, service reliability, and operational efficiency. - Partner closely with the regional driver product team and cross-functional stakeholders to address fleet-related challenges, improve operational processes, and support the implementation and adoption of new tools, products, and initiatives for GrabMart. - Support GrabMart and GrabExpress strategy, from ideation and planning through execution, by tracking business performance, identifying risks and opportunities, and translating insights into actionable recommendations and operating plans. - Drive the execution of strategic plans and operational initiatives across GrabMart and GrabExpress by coordinating with stakeholders, following through on implementation, resolving on-the-ground issues, and ensuring initiatives deliver measurable business impact. Qualifications What Essential Skills You Will Need - Minimum 2–3 years of experience in logistics, last-mile delivery, e-commerce, or marketplace businesses, or in a management consulting firm. - You can throw in big WHAT IF and light up new ideas with rationale attached - Passionate and able to excel in a fast-paced team environment, while being deliver tasks. - You can invent structural thinking framework and simplify into relevant action plans - You have solid analytical and problem-solving skills, basic SQL is a plus Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Team Lead, Merchant Strategy

Grab

Bangkok

ภายนอกON-SITE

Job Description Job Description Get to know the role: - Drive GrabFood's national merchant selection growth via end-to-end strategic project PMO, quantitative commercial design, and data-led operations. - Directly manage a team driving both scalable mass-acquisition engines and high-touch strategic merchant acquisition. - Oversee project execution, strict timeline tracking, clear milestone management, and data-backed performance optimization across all channels. - Partner with Marketing, Sales Ops, Growth, and relevant stakeholders to optimize commercial levers and scale repeatable sales plans. The day-to-day activities: - End-to-End PMO: Lead cross-functional project sprints, establishing clear project charters, KPIs, and tracking mechanisms to scale acquisition channels. - Commercial & Lead Modeling: Extract data to quantitatively optimize merchant pricing models, commission structures, and onboarding incentives to maximize conversion ROI. - Lead Prioritization: Turn scattered merchant datasets into hyper-targeted, structured lead pipelines to maximize the efficiency of our ground sales teams. - Omnichannel Optimization: Apply analytical models to manage resource allocation across digital lead gen, external partner networks, and offline visibility collateral placement. - Playbook & Venture Testing: Standardize trendy merchant acquisition plans for the wider organization, and establish lean experimental frameworks to run validation tests for upcoming merchant product verticals. Qualifications Qualifications: - 4+ years of experience with strong professional foundation within management consulting, a hyper-growth tech setting, or a similar high-velocity operational environment, paired with a proven track record of leading teams. - Strong Project Management Frameworks: Proven expertise in structuring complicated problems into clear, execution-ready working plans and hitting strict timelines. - Advanced in Quantitative Experience: Capability to extract insights from raw data, build data-backed recommendations, and model commercial/funnel scenarios. SQL proficiency. - PASSION in the F&B industry: from street food to casual café and restaurant to premium food to social sellers; from Bangkok to upcountry markets. - Strong in Stakeholder Management. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Associate, User Growth - GrabMart

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team Associate, User Growth - GrabMart is the mart growth engine for Grab. Work is inter-disciplinary – a combination of advanced analytics, customer segmentation, marketing strategy and positioning. The team will be focused on growing demand sustainability, with projects covering overall strategy, brainstorming, experimentation and driving implementation of main projects. Get to Know the Role You will be joining as Associate, User Growth - GrabMart to join our team Bangkok, Thailand. You will play a crucial part in optimizing our GrabMart operations through accurate demand forecasting and strategic planning. Develop demand forecasting models for our GrabMart services. You will report to Head of GrabMart and work onsite in Bangkok office. The Critical Tasks You Will Perform - You will analyze short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation - You will collaborate with internal and external members to align demand plans with business strategies - You will create regular reports and presentations on demand forecasts and measurements - You will participate in SOP meetings to provide insights on demand trends and potential risks - You will design efficient promo structures and other projects to achieve demand growth in the GrabMart business and work with main partner teams to implement. - You will manage budget allocation and track cost from plans in collaboration with Finance Qualifications What Essential Skills You Will Need - A minimum 1 year of relevant work experience in financial services, management consulting or technology firms - Processing and analyzing complex data sets using Excel (Essential)/Tableau () - Working knowledge of SQL is preferred but not essential - Quantitative discipline with strong business sense and complex analyses to a wide range of audiences, and translating these to actionable business insights - Ability to see big picture while not losing sight of details Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Planner, Integrated Marketing Solutions (GrabAds)

Grab

Bangkok

ภายนอกON-SITE

Job Description Get to Know the Team At GrabAds, we offer advertisers, agencies, and merchants the opportunity to connect with the Grab community through dynamic online and offline ad experiences. Our ecosystem and engaged user base help our clients to reach their target audiences at scale, ensuring and measurable impacts on their business. Get to Know the Role As a GrabAds - Planner, you will develop marketing campaigns that inspire client and partner success. This role requires an understanding of market dynamics, consumer behavior, and the ability to translate insights into creative campaign strategies that serve project objectives. You will work with internal teams. Including GrabAds client partners, GrabAds marketing solution, GrabAds account manager, Grab Marketing, and operation team. Together, you will deliver impactful solutions that drive results for our GrabAds clients and partnerships. The Critical Tasks You Will Perform - Lead the creation and execution of comprehensive marketing campaigns for a diverse range of clients. - Develop strategic campaigns that align with clients business/marketing goals and brand positioning. - Work with GrabAds client partners and supervised by senior planner to develop insightful campaign strategies. - Collaborate with cross-functions including marketing, internal creative, social media, operation team to ensure the execution of integrated marketing campaigns. Qualifications What Essential Skills You Will Need - Experience: - At least 2 years of experience in marketing and strategic planning within a marketing, creative, or advertising agency. A strategic planner from a creative agency is preferred. - Experience working with major brands including FMCG, platform application, retails while being able to manage multiple client accounts. - Knowledge: - Business and marketing acumen with ability to develop strategy based on strong understanding of key business and consumer needs. - Solid understanding of digital marketing, social media, and emerging trends in the marketing industry. - Skills: - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to clients and internally. - Creative thinking with a strong understanding of branding, advertising, and consumer psychology. - Ability to manage multiple projects simultaneously while meeting deadlines. - Strong leadership and team collaboration skills. - Fluency in Thai & English (both written and spoken) is required. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.