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Job Description - Creating new service orders in the CRM system, ensuring that all details are accurately entered. This includes customer information, order specifics, and any additional requirements. Additionally, it involves monitoring the progress of these orders, providing support for any issues that arise and assisting in the closure of service orders once all services have been delivered and confirmed (where applicable) - Generic Email Management involves handling a wide range of tasks related to email communication. This includes managing incoming and outgoing emails, ensuring prompt responses - Performing parts ordering in the CRM system is a critical task that requires meticulous attention to detail and accurate data entry. This involves creating a parts order request and submitting it through the CRM system. Monitoring the status of the parts order, tracking its progress from submission to fulfillment. Communicating with internal teams to address any issues or delays that arise during the ordering process. Updating the CRM system with any changes or updates to the parts order if needed. Providing timely updates to customers or stakeholders on the status of their parts orders. - Creating service quote in the CRM system, ensuring all fields are completed correctly. This may also include following up with the customer if any information is unclear or missing, and making necessary adjustments to the service quote as needed. - Provide support as required with warranty extension submission as well as any other ad hoc additional administrative tasks - Work collaboratively and partner with different departments. - Ensure all working relationships follow Agilent Technologies Standards of Business Conduct Qualifications - Bachelor’s or Master’s degree, or an equivalent combination of education and 3–5 years of experience in customer service operations or administration. - Excellent communication skills, both written and verbal in English and Thailand language. - Possess Customer-First mindset. - Excellent telephone communication skills for customer interactions. - Good team player who can cooperate cohesively within the team and with cross functional teams. - Knowledge in SAP is mandatory. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Services & Support

Job Description JOB DESCRIPTION - Develop and execute strategic channel programs to drive significant sales growth and market share expansion through partner networks. - Build and manage strong, mutually beneficial relationships with high-performing channel partners, including strategic accounts. - Oversee all aspects of the partner lifecycle, from recruitment and onboarding to ongoing enablement, performance management, and relationship development. Key responsibilities Strategic Planning & Partner Acquisition: - Conduct in-depth market research and analysis to identify and target ideal channel partners aligned with company's goals. - Develop and implement a comprehensive channel strategy, including partner recruitment plans, segmentation strategies, and targeted value propositions. - Lead the partner recruitment process, including evaluating partner fit, negotiating agreements, and securing partner commitment. Partner Management & Enablement: - Onboard new partners effectively, ensuring a smooth transition and rapid time-to-value. - Develop and deliver ongoing training and enablement programs to equip partners with the knowledge, skills, and resources they need to excel. - Foster open communication and collaboration with partners, addressing their concerns promptly and proactively. Performance Management & Optimization: - Establish clear performance metrics and goals for each partner, aligned with overall channel objectives. - Regularly monitor partner performance, identify areas for improvement, and implement corrective actions as needed. - Develop and implement partner incentive programs to drive desired behaviors and results. Relationship Building & Advocacy: - Build strong, trust-based relationships with key decision-makers within partner organizations. - Act as a trusted advisor to partners, providing strategic guidance and support to maximize their success. - Proactively identify and address partner challenges and roadblocks to ensure smooth collaboration. Market Analysis & Reporting: - Stay abreast of industry trends, competitor activity, and market conditions that may impact the channel landscape. - Analyze partner performance data to identify trends, opportunities, and areas for improvement. - Generate comprehensive reports on channel performance, including sales results, pipeline metrics, and partner satisfaction levels. Qualifications MINIMUM EDUCATION/EXPERIENCE - Bachelor's or Master's Degree or equivalent. - 5-7 years of experience in channel management, with a proven track record of success in driving significant revenue growth through partner networks. Prior direct sales experience and track records will be an added advantage. - Deep understanding of partner ecosystems, including various partner types, their motivations, and best practices for managing them. - Strong analytical and problem-solving skills, with the ability to identify and address complex channel challenges. - Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with diverse stakeholders. - Proven ability to manage multiple priorities effectively and work independently with minimal supervision. - Experience in Chemical Analysis and Life Science Laboratories business. Additional Considerations: - Understanding of digital marketing and online sales channels, and how they integrate with partner strategies. - Strong leadership and coaching skills to motivate and inspire partner teams. - Proficiency in relevant CRM and channel management software tools. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Sales

Job Description - Maintains responsibility for one or more named accounts or an entire named territory. - Convert new accounts (hunting) and/ or manage existing accounts (farming). - Responsible to grow business through up-sell and cross-sell activities across the Agilent portfolio of products. - More than 50% of time spent with customers engaging across the sales process. - Coordinates Product/Market Specialists and Pre-Sales AE/ FAS/TSS and other functions needed to support sales activities and provide technical expertise. - Ensures customers are satisfied with service and support and builds strong relationships within accounts. [Specialty focused Account Managers should leverage this role]. - Engagement in sales cycle: Opportunity Development, Solution Development, Negotiation & Close, Onboard & Implementation, Relationship Management. - Accountabilities: Generate revenue through new and existing accounts, Generate a healthy funnel opportunities, Balanced performance across product lines, Customer satisfaction and retention. - Incentive-eligible position. Qualifications - Bachelor or Master’s degree in Chemistry, Biology, Life Sciences, or a related discipline; or equivalent relevant experience. - Minimum 8+ years of experience in technical sales, marketing, or technical support within scientific instrumentation, life sciences, or chemistry solutions - Demonstrated ability to manage complex portfolios involving both direct and indirect channel structures. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 35% of the Time Shift: Day Duration: No End Date Job Function: Sales