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Solution Architect Lead (Mobile & Digital Platform)

Accenture

Bangkok

ภายนอกON-SITE

THE WORK: Ignite your passion for crafting innovative solutions! In this role, you will be a Subject Matter Expert with deep knowledge and experience, utilizing your influencing and advisory skills to engage with multiple teams and contribute to key decisions. You will be responsible for providing solutions to complex problems that apply across various teams, ensuring that your expertise shines through. Join us in making a meaningful impact and driving success together! - Translate business and technical requirements into end‑to‑end solution architectures, with a strong focus on mobile and digital platforms. - Act as a solution architecture lead, owning architectural decisions across multiple teams and workstreams. - Collaborate with Sales Pursuit and Delivery teams to develop solutions that are both winnable and deliverable. - Provide solution planning, estimation, costing, and pricing input to support proposals and business cases. - Serve as a trusted advisor to stakeholders, providing architectural guidance and recommendations. - Design innovative, scalable, and secure solutions aligned with business objectives and industry standards. - Facilitate architecture and requirements workshops to gather inputs and validate solution designs. - Address cross‑team and business‑wide challenges by proposing practical and sustainable solutions. - Continuously review and improve solution designs using emerging technologies and best practices. - Mentor and guide junior architects and team members, promoting strong solution architecture principles. HERE'S WHAT YOU WILL NEED: - Strong experience as a Solution Architect or Lead Architect in complex digital or mobile initiatives. - Expert proficiency in Solution Architecture, including end‑to‑end design and delivery. - Strong experience in requirements analysis, translating business needs into technical solutions. - Experience in solution planning, costing, and pricing for technology initiatives. - Proven ability to work across multiple teams and influence architectural decisions. - Excellent communication, stakeholder management, and problem‑solving skills. BONUS POINTS IF YOU HAVE: - Experience in mobile application platforms, digital banking, or large‑scale digital transformation initiatives. - Background in enterprise or consulting environments. - Exposure to cloud‑native architectures, integration, and modern application platforms. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

DevOps Engineer Lead (DevSecOps)

Accenture

Bangkok

ภายนอกON-SITE

Role Overview We are seeking a DevOps Engineer Lead (DevSecOps) to join our Software Engineering team. In this role, you will lead the design and implementation of secure, scalable, and automated CI/CD pipelines and cloud infrastructure, enabling high‑quality and reliable application delivery. You will act as a subject matter expert, providing technical leadership, advisory support, and decision‑making across multiple teams. This role requires strong hands‑on DevOps expertise, experience with cloud and container platforms, and the ability to embed security best practices throughout the development and deployment lifecycle. Key Responsibilities - Design, build, and maintain CI/CD pipelines to support continuous integration, delivery, and deployment. - Build and configure cloud‑based infrastructure using automation and Infrastructure‑as‑Code approaches. - Lead the implementation of DevSecOps practices, ensuring security is integrated across pipelines, infrastructure, and applications. - Work with containerization and orchestration platforms to enable scalable and resilient application deployments. - Collaborate with cross‑functional teams (development, architecture, security, and operations) to design and implement end‑to‑end DevOps solutions. - Monitor system performance, availability, and reliability; troubleshoot and resolve issues to ensure optimal operation. - Implement and enforce security best practices to protect infrastructure and applications from threats. - Drive configuration and release management, ensuring consistent and reliable deployments across environments. - Continuously evaluate and improve existing tools, pipelines, and processes to enhance efficiency, quality, and delivery speed. - Develop and maintain technical documentation, runbooks, and guidelines for DevOps processes and systems. - Provide technical leadership and guidance to team members, contributing to key decisions across multiple teams and workstreams.​ Required Skills & Experience - Strong experience as a DevOps Engineer or DevOps Lead, with end‑to‑end ownership of CI/CD and infrastructure. - Expert proficiency in DevOps practices, including CI/CD, automation, and monitoring. - Strong experience with cloud platforms and cloud automation. - Hands‑on experience with containerization and orchestration technologies. - Solid understanding of configuration management, release management, and continuous improvement practices. - Strong problem‑solving skills and ability to work across multiple teams. - Excellent communication and stakeholder‑management skills. Nice to Have - Experience implementing DevSecOps in enterprise or large‑scale environments. - Exposure to financial services or regulated industries. - Background in consulting or project‑based delivery environments. - Experience with Infrastructure‑as‑Code tools and modern monitoring platforms. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Partner Development Lead - Google (Agentic AI & Enterprise Value)

Accenture

Bangkok

ภายนอกON-SITE

Role Summary As a Google Partner Development Lead, you will be responsible for strengthening and scaling Accenture’s strategic partnership with Google within Thailand. This role focuses on partner-led market development, joint go-to-market execution, and enterprise AI activation, with a strong emphasis on Agentic AI and large-scale transformation conversations. This is a senior individual contributor role requiring strong ecosystem leadership, commercial mindset, and deep understanding of AI-driven value creation. Key Responsibilities Partner & Market Development - Lead joint go-to-market initiatives with Google in Thailand, including: - Executive events, industry forums, and C‑suite roundtables - Joint marketing campaigns and thought leadership initiatives - Partner-driven demand generation activities aligned to Thailand market priorities - Strengthen Accenture’s market positioning in Thailand as a strategic Google partner across priority industries. - Act as a key point of contact for Google partnership engagement in Thailand, ensuring alignment on priorities, messaging, and execution. - Apply Accenture best practices to establish a structured, repeatable partner engagement model for the local market. Enterprise AI & Market Activation - Drive Agentic AI market activation in Thailand, translating advanced AI capabilities into clear enterprise value propositions. - Orchestrate cross-functional collaboration across Strategy & Consulting, Data & AI, Cloud, and Industry teams. - Partner with internal AI Centers of Excellence (CoEs) to bring innovation into client-facing discussions. - Lead and support client conversations with senior executives, helping organizations adopt next-generation AI operating models. - Enable account teams by: - Identifying high-impact AI and GenAI use cases - Supporting solution positioning and value storytelling - Advancing opportunities from concept through to execution Qualifications - 15+ years of experience in partner development, ecosystem strategy, market development, or enterprise technology roles. - Strong Google ecosystem experience, gained through extensive experience working with Google Cloud / Google AI in enterprise environments. - Proven experience driving commercial outcomes, including revenue growth, market expansion, or P&L ownership. - Strong understanding of AI, Generative AI, and Agentic AI trends, with the ability to connect technology innovation to business value. - Experience working with large AI programs or AI Centers of Excellence. - Strong executive presence with the ability to engage senior client and partner stakeholders in Thailand. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Digital Marketing Analyst (Korean Speaker)

Accenture

Bangkok

ภายนอกON-SITE

Job Overview Our Digital Marketing Analyst are the main POC interfacing between the local marketing team and the Central Ops team for all event projects. Each market would have one Market Expert assigned. There is a need for individuals to have the ability to read, write and speak proficiently in the language of the market, to write and edit copy, checking event emails and websites to check for language accuracy, review guestlists, manage guest queries (via email). There will be a need to operate proficiently in local market language in internal meetings with the local marketing teams and agencies. Job Responsibilities • Holistic understanding of all the events happening in their assigned market • Engage the Central Ops shared services teams (Tool Setup & Analysts) and project manage tool setup and processes for events, troubleshooting & escalating as required • Provide regular updates on tool setup progress, and event progress reports in Work In Progress (WIP) meetings (Nominations, Registrations, Attendance status reports) • Crafts / edits website, email and registration form copy in language, QAs event website and emails from language perspective once setup by Tools Setup team • Handles guest management for events in partnership with local event organizing team • Deploys event communications email campaigns • Ensure audience swaps / manual registrations are updated in the system • Implementation of site waitlist / closure if event registration is at capacity Job Qualifications - Proven ability in project management, with experience coordinating multiple campaigns and deadlines. - Strong client service orientation, demonstrating professionalism and responsiveness in managing stakeholder needs. - Excellent attention to detail, ensuring accuracy and quality across all deliverables. - Ability to communicate and operate effectively in English, both written and spoken. - Fluency in the local language (reading, writing, and speaking) to support localized campaigns and communications. - Solid data management skills, including proficiency in spreadsheets for tracking, reporting, and analysis. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Opportunities for Fresh Grad (Technology)

Accenture

Bangkok

ภายนอกON-SITE

What we're looking for in Business Analyst? - Facilitate and drive functional workshops to drive desired design outcomes - Gather and analyze business requirements and translate them into functional requirements specification or user stories - Assess and evaluate business process, business model, and organization to identify areas of improvements, define/propose potential business and technology solution to enhance business performance. - Define customer journey and/or operational process to serve full life cycle of banking-related process. - Assist the product owner with creating and maintaining a healthy and ordered product backlog - Collaborate with designers and application design team to create the optimal User Experience - Provide supports to other workstream such as development, testing and deployment activities. - Ability to work independently with minimal supervision - Excellent communication (both Thai & English) and collaboration skills - Strong problem-solving abilities - Strong project management and time management skills - Strong analytical and critical thinking skills - Strong ability to adapt and learn quickly What we're looking for in Application Design/ System Analyst? - Programming knowledge especially Java, Kotlin, Golang, Python - REST API Design - Channel Architecture - Event-based Architecture - Async Architecture - Database Design - Design Tools - Problem Solving - Able to lead a team and manage their tasks - Able to present ideas to senior stakeholders - Good communication (English & Thai) . About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Quality Auditing Lead

Accenture

Bangkok

ภายนอก

- Align with global leads and service delivery lead on strategy for execution on site - Scorecard review & action - Motivate and strategize on efficiency, productivity and consistency targets - Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation - Identify Milestones, scope, dependencies, issues, risk and success for QTP projects - Course correct non-performing metrics and analysts through root cause analysis and solid action planning - Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones. - Review and control execution of standard processes across Quality, Training & Policy - Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams - Provide thought leadership in processes, programs and procedures - Establish professional and career development programs for internal resources - Provide recommendations to re-engineer existing processes. - College graduate with at least 8 to 11 years supervisor experience - Excellent oral and written communication skills. - Sound decision making and organizational skills - Ability to present complex information to a variety of audiences - Proficiency in MS office applications (Excel, PowerPoint and Word) - Experienced in talent management and succession planning - Experience in managing projects and data strategies for business outcomes About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Quality Auditing Team Lead

Accenture

Bangkok

ภายนอก

The Quality Auditing Team Lead plays a vital role in ensuring robust quality performance within the organization. This position is focused on facilitating continuous improvement through collaboration with internal and external stakeholders, with the goal of achieving target metrics and fulfilling contractual obligations. Key Responsibilities - Drive and Manage Quality Performance: Lead efforts to maintain and improve quality outcomes, using ongoing engagement with stakeholders to achieve specified metrics and contract goals such as SLA Metrics. - Stakeholder Interaction: Maintain regular communication with both internal and external parties, especially considering the number of workflows (WFs) for the specific LOB/Program and also support external communications as required. - Quality Team Coordination: Guide and coordinate the Quality team to ensure their activities are aligned with overall quality performance objectives. - Client Satisfaction: Ensure high levels of client satisfaction by managing overall effectiveness performance. Proactively identify risks or potential threats and assess the impact of both new and existing workflows in advance. - Audit Management: Oversee and manage both internal and external audits, ensuring all processes and controls are properly documented and adhered to. - Resource Development: Take responsibility for the professional development of team members within your span of control, fostering ongoing growth and capability building. - Continuous Improvement: Apply Lean and Six Sigma principles to processes, driving a culture of efficiency and effectiveness throughout the organization. - Certification Requirement: Possess Six Sigma Green Belt certification as a minimum standard. - Process Mapping and Documentation: Demonstrate the ability to accurately map out and document processes, ensuring clarity and consistency across workflows. Qualifications and Skills Required - Experience with Lean and Six Sigma methodologies. - Six Sigma Green Belt certification (required). - Strong communication and stakeholder management skills. - Proven ability to guide and develop team members. - Expertise in process mapping and documentation. - Experience managing audits and ensuring compliance with controls and processes. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Account Payable ( PTP ) - English Speaking ( Able to work at Chonburi or Pathum Thani )

Accenture

Bangkok

ภายนอกON-SITE

Responsibilities/Authorities Key Responsibilities: - Ensure team achieves SLA targets in accordance with Accenture and client invoicing procedures. - Perform specific projects/tasks before full-time deployment, providing an overview of General Accounting services and understanding client business, systems, processes, and procedures. - Assist client business units in closing financial books for period-end (Month/Quarter/Year) and reporting financial results. - Reconcile assigned accounts in General Ledger to their independent source. - Process periodic/regular journals based on client instructions or ad hoc requests, following prescribed checks. - Assist in financial control over books by performing prescribed checks. - Prepare reports or financial information for client use. Other Responsibilities: - Responsible for financial accounting and reporting impacting key components of client’s financial statements. - Prepare, coordinate, and review financial accounting analyses and journal entries. - Analyze transactions, explain variances, and identify potential problems and solutions. - Manage/monitor accounting close responsibilities. - Share process knowledge and best practices within the team and across the engagement. - Develop and maintain documentation on projects and team assignments. - Identify, recommend, and implement process improvements. - Demonstrate analytical and problem-solving skills. - Coordinate and contribute to accounting processes. - Adapt to changing business environments and revise accounting processes accordingly. - Maintain awareness of client’s business, operational activities, and processes. - Proficient in client’s financial systems and desktop applications. - Maintain strong technical accounting skills and process skills. - Ensure accuracy of accounting data and comprehensive account analyses. - Meet assigned monthly, quarterly, and year-end reporting targets. - Participate in system enhancements development and installation when required. - Ensure compliance with financial accounting and regulatory requirements, and client accounting policies and procedures. - Communicate relevant information timely and appropriately. - Manage client expectations and interact professionally within Accenture and with client contacts. - Work independently with minimal supervision and as part of a team. - Adapt to new processes, concepts, and skills. Qualification/Experience Qualified Accountant, minimum 1 year accounting experience, or qualified by experience Others - Able to work at client site in Chonburi or Pathum Thani - Skills in Thai and English - Energetic and enthusiastic - Clear communicator - Professional manner and appearance - Confident but tactful - Calm under pressure - Positive attitude and “can do” approach About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Partner Experience Associate (Korean Speaking)

Accenture

Bangkok

ภายนอก

*Please note that this role is remote type of work and you will be working on shift rotational basis Role Description This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial. Responsibilities - Own resolving partner issues by using all available tools and resources. - Work closely with internal teams to troubleshoot and solve issues experienced by our partners - Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution - Solicit, organize and contextualize product feedback from partners - Manage ticket flow and communications across multiple teams - Assess, quantify and implement workflow improvements to scale out support Qualifications - 1-2 years of experience in issue resolution/ incident management - Ability to work independently and solve partner issues without oversight - Ability to analyse data and make informed recommendations - Knowledge of Google Spreadsheets and Microsoft Excel - Exceptional written and verbal communications skills - Ability to work cross-functionally and across multiple time zones and functions - Standout executor with attention to detail, strong organizational skills, and ability to drive results - Advanced level of written and & spoken English and Korean - Previous experience of working in the media industry would be an advantage About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Business Analyst

Accenture

Bangkok

ภายนอกON-SITE

THE WORK: Join us in a role where your insights will shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to innovative solutions for work-related challenges. Your expertise in Requirements Analysis will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will help shape our future endeavors! Collaborate with stakeholders to gather and analyze business requirements. Design and document functional specifications for business solutions. Facilitate workshops and meetings to drive consensus on project objectives. Support the implementation of business solutions by providing guidance and expertise. Monitor and evaluate the effectiveness of implemented solutions. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Requirements Analysis. Intermediate proficiency in Business Process Design. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in Application Design. Beginner proficiency in Business Model Strategy. Beginner proficiency in Business Process Analysis Tools. . About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Controllership Analyst ( Relocation to KL, Malaysia )

Accenture

Bangkok

ภายนอกON-SITE

Responsibilities : - Support balance sheet (BS) reconciliation preparation for Blackline team and review and approve BS reconciliation prepared by Blackline team. - Issuing and post journal voucher for adjusting incorrect transactions found from BS reconciliation, bank charge, withholding tax, salary and related employee benefits, account reclassification for ULAE, ICO and IT cost, account allocation for some expenses and other incomes and etc. - Keep monitor and follow up for clearing outstanding reconciling items since it is out scope for Blackline. - Control all accrual accounts both set up and release to match with actual payment - Review and adjust fixed assets transactions for any GAAP differences both cost and depreciation between US and Thai accounting standards. - Control and monitor ICO process performed by outsourcing. - Prepare, review and reconcile tax data for monthly submission to the Revenue Department. - Monthly and quarterly closing for US GAAP financial statements and prepare, review, validate all the required reports. - Monthly and quarterly preparation of financial reports submitted APAC regional Finance team, and global Finance team. - Support quarterly closing of statutory financial statements for auditing by external auditors including prepare supporting documents. - Assist to manage day to day operations and resolve issues including tax compliance, internal control, other relevant compliance matters. - Assist to manage day to day operations and monthly closing for captive broker entity. - Support the finance transformation activities. Develop DTP (SOP) within required timeframe. - Attending knowledge transfer session with clients to ensure complete process have been transitioned Qualifications: - 1-3 years of relevant experience in accounting, auditing experience is preferred. - Bachelor’s Degree or higher in Accounting only - Strong accounting knowledge - Can work with the level of details, well planned and organized with keen attention - Native or business level Thai, with strong command of written and spoken English - Good analytical, logical thinking and problem solving skills - Good Interpersonal and communication skills to interact with domestic and overseas colleagues, and external parties. - Proficient in accounting software and Microsoft Office applications Ability to work under pressure and tight deadlines About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Java Back End Developer

Accenture

Bangkok

ภายนอกON-SITE

Job Highlights • Hands-on experience in Backend Development - Preferred Java with Springboot framework - Has experience in Camunda workflow is a plus - Good command of English both written and spoken - Manage and supervise Backend Development Team Responsibilities: - Design, develop, and maintain robust Java-based backend services and APIs. - Collaborate with front-end developers, architects, and product managers to deliver end-to-end solutions. - Write clean, efficient, and well-documented code following best practices. - Optimize application performance and scalability. - Ensure high code quality through unit testing, integration testing, and code reviews. - Troubleshoot and resolve application issues and bugs. - Stay current with emerging technologies and propose improvements to enhance backend functionality. JAVA Backend Developer Job Highlights • Hands-on experience in Backend Development - Preferred Java with Springboot framework - Has experience in Camunda workflow is a plus - Good command of English both written and spoken - Manage and supervise Backend Development Team Responsibilities: - Design, develop, and maintain robust Java-based backend services and APIs. - Collaborate with front-end developers, architects, and product managers to deliver end-to-end solutions. - Write clean, efficient, and well-documented code following best practices. - Optimize application performance and scalability. - Ensure high code quality through unit testing, integration testing, and code reviews. - Troubleshoot and resolve application issues and bugs. - Stay current with emerging technologies and propose improvements to enhance backend functionality. Qualifications '• Have experience in Java development. • Understand and have experience using Java development framework • Understand and able to explain cloud computing concept. And able to show some examples of cloud components and their use cases. • Understand Microservice architecture (Domain Driven Design is a plus). • Understand software development process like Scrum, Waterfall, etc. • Have experience in design thinking and provide technical solution About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Account Payable ( PTP ) - Vietnamese Speaking

Accenture

Bangkok

ภายนอกON-SITE

Responsibilities/Authorities Key Responsibilities: - Ensure team achieves SLA targets in accordance with Accenture and client invoicing procedures. - Perform specific projects/tasks before full-time deployment, providing an overview of General Accounting services and understanding client business, systems, processes, and procedures. - Assist client business units in closing financial books for period-end (Month/Quarter/Year) and reporting financial results. - Reconcile assigned accounts in General Ledger to their independent source. - Process periodic/regular journals based on client instructions or ad hoc requests, following prescribed checks. - Assist in financial control over books by performing prescribed checks. - Prepare reports or financial information for client use. Other Responsibilities: - Responsible for financial accounting and reporting impacting key components of client’s financial statements. - Prepare, coordinate, and review financial accounting analyses and journal entries. - Analyze transactions, explain variances, and identify potential problems and solutions. - Manage/monitor accounting close responsibilities. - Share process knowledge and best practices within the team and across the engagement. - Develop and maintain documentation on projects and team assignments. - Identify, recommend, and implement process improvements. - Demonstrate analytical and problem-solving skills. - Coordinate and contribute to accounting processes. - Adapt to changing business environments and revise accounting processes accordingly. - Maintain awareness of client’s business, operational activities, and processes. - Proficient in client’s financial systems and desktop applications. - Maintain strong technical accounting skills and process skills. - Ensure accuracy of accounting data and comprehensive account analyses. - Meet assigned monthly, quarterly, and year-end reporting targets. - Participate in system enhancements development and installation when required. - Ensure compliance with financial accounting and regulatory requirements, and client accounting policies and procedures. - Communicate relevant information timely and appropriately. - Manage client expectations and interact professionally within Accenture and with client contacts. - Work independently with minimal supervision and as part of a team. - Adapt to new processes, concepts, and skills. Qualification/Experience Qualified Accountant, minimum 2 years accounting experience, or qualified by experience Others - Skills in Vietnamese and English - Energetic and enthusiastic - Clear communicator - Professional manner and appearance - Confident but tactful - Calm under pressure - Positive attitude and “can do” approach About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Trust & Safety Senior Analyst

Accenture

Bangkok

ภายนอก

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Team Lead, you will be: - The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. Your role requires the following responsibilities – - Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. - Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. - SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. - Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. - Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. - SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. - Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. - Performance Reporting: - Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. - Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system. - Attendance Tracking: Accurately track team attendance for billing purposes. - Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy. - Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols. The following skill are required to perform this role- - Resilience: - Strong coping, emotional resilience, and stress-management skills - Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. - Strong knowledge of content policies, community guidelines, and online safety practices - Leadership and Management Skills: - Strong leadership qualities to guide and motivate team members. - Ability to delegate tasks effectively and manage workloads. - Decision-making skills to resolve conflicts and make tough choices. - Time management and organizational skills to prioritize tasks and meet deadlines. - Communication Skills: - Excellent verbal and written communication skills to convey information clearly and concisely. - Active listening skills to understand team members' concerns and provide effective feedback. - Problem-solving and Critical Thinking: - Analytical skills to identify issues, assess situations, and find practical solutions. - Ability to think critically and make informed decisions under pressure. - Performance Management: - Skill in setting performance goals and monitoring team members' progress. - Capacity to provide constructive feedback and coach team members for improvement. - Ability to conduct performance evaluations and implement performance improvement plans. - Technical / Domain Proficiency: - Strong understanding of the relevant business process and industry-specific tools. - Proficiency in using software and systems necessary for team operations. - Ability to analyze data and generate meaningful insights to drive performance improvements. - Conflict Resolution: - Capability to manage conflicts within the team and mediate disputes. - Skill in maintaining professionalism and promoting harmony in challenging situations. - Adaptability and Flexibility: - Openness to change and ability to adapt to evolving business requirements. - Flexibility to manage unexpected challenges and adjust plans accordingly. - Client and Stakeholder Management: - Strong interpersonal skills to interact with clients and stakeholders. - Ability to understand client expectations and manage relationships effectively. - Attention to Detail: - Thoroughness in reviewing and validating work for accuracy and quality. - Ability to identify process gaps and areas for improvement. - Ethical and Professional Conduct: - Adherence to ethical standards and professionalism in all interactions. - Commitment to maintaining confidentiality and data security. - Emotional Intelligence: - Awareness of and ability to manage emotions, both for oneself and when interacting with team members. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Trust & Safety Associate - Tamil Speaking

Accenture

Bangkok

ภายนอกON-SITE

Role Description Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Role Details - Review, classify and/or remove content according to client guidelines, using specific tools and channels - Investigate, resolve, and relay complex content issues to the broader Trust and Safety team - Serve as an advocate for the user community - Participate in process improvement initiatives that improve quality and efficiency of work - Participate in continuous training programs and workgroup discussions for optimal development in the role - Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Basic Qualifications/Skills Needed - Strong coping, emotional resilience, and stress-management skills - Excellent comprehension, communication, Tamil & English skills - Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies - Strong attention to detail - Comfort synthesizing and analyzing information from multiple streams - Strong critical thinking and decision-making skills - Deep familiarity and passion for the internet, internet platforms, and internet culture - High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​ - Ability to work well individually and as part of a team - Ability to work differing rotations/shifts and non-standard work hours - Flexibility in meeting changing business needs in a fast-paced environment - Commitment to quality, efficiency, and effectiveness - Previous business process outsourcing, customer service, or content moderation experience is a plus - Shift timings/requirements to work weekends and holidays About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Workforce Management Specialist

Accenture

Bangkok

ภายนอก

Senior WFM Analyst Job Purpose: This is a Senior WFM Analyst role, focusing on assisting with the forecast and capacity planning of global team based on service level needs. The Senior WFM analyst will help with building workforce management models to match the specific needs of the project.  A Senior WFM Analyst will lead WFM-specific projects; supports training of junior team members and participates in client-facing meetings. Main responsibilities include demand capacity updates, Ad Hoc headcount calculations and support of new launches. He/She will also act as a backup for the WFM Global Lead. Job Duties: - Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues - Analyse the impact of volume, AHT and shrinkage on staffing requirement - Maintain operational forecast variance to plan - Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner - Analyse staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers - Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers - Establish a professional and collaborative working relationship with the client - Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client - Working within multidisciplinary teams across both Accenture teams and client teams to execute project deliverables - Flexibility around working hours and some international travel may be required - Communicate and celebrate success and achievements Requirements: - Minimum 12 months of leadership experience \ Skills and Qualifications: - Ability to work independently, multi-task and meet deadlines - Analytical interpretation of data - Proficiency in Microsoft Excel, SQL - Must be able to work with all levels of the organization in capturing, managing and communicating metrics - Excellent written and verbal communication skills - Bachelor's Degree holder (or equivalent experience) - The ability to develop creative and breakthrough solutions. - Strong interpersonal skills - Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information. - An ability to identify the root causes of issues by analyzing patterns and trends. - Ability to establish and maintain key relationships across both Accenture and the Client’s organization - Self-motivating, adaptable and able to inspire and motivate others. - Prior experience working in an environment of frequent change About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Risk and Payments Associate

Accenture

Bangkok

ภายนอก

Role Details: - Go deep during financial fraud reviews to find patterns and trends that help your customers lower their risk of fraud or completely to prevent fraud. - Dig in and wrap up research reviews and investigations of potential fraud correctly, completely, and on time. - Be the go-to source your customers count on to figure out processes and work steps that lower and help them manage their fraud risk. - Keep an eye out for and suggest ways to help Accenture meet your customers’ needs faster and better. - Keep your leadership in the loop – no matter if things are going great, or if tough problems come up so we can better support you. - Be sure to always hit your daily processing targets. - Be the consummate professional all the time in your interactions with your customers and teammates. Role Requirements: - Preferably a minimum of 1 year of experience in Customer Service in an office/tech industry environment. Risk Management or knowledge preferred. - Fresh Graduates are welcome. - Preferably Thai citizenship applicants. - Familiar with MS Office (or similar Office applications, Slack, Trello, etc) and able to manage multiple tools/web browsers at one time. - Willing to work across different shift hours – including weekend hours. - Willing to continue to grow and develop as a professional. - It is a bonus if you have knowledge and experience in Financial services and fraud unauthorised activities and a tracked record in understanding Risk Management Process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Platform Experience Associate - Khmer

Accenture

Bangkok

ภายนอก

Key Duties and Responsibilities: Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models. - Become and remain knowledgeable about the Client's products and policies - Make well-balanced decisions and personally driven to be an effective advocate for the platform's community - Strong interpersonal skills, verbal and written communication skills and most importantly empathy - Review content within agreed turnaround times and standards of quality - Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations - Recognize trends and patterns, and escalate issues that may affect the delivery of work in a timely manner Qualifications: - Preferred Bachelor’s Degree any field - Strong interpersonal skills, verbal, and written communication skills and most importantly empathy - Familiar and/or proficient in using social media applications - Passionate about the Internet and has high level of proficiency in utilizing search engines - Has good attention to detail and able to work analytically within a problem-solving environment - High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by the Analyst, which is critical for decisions - Should clear English language proficiency test - Able to adapt to continuous change - Flexible in cyclical work schedule Work Conditions: - Dynamic and fast-paced working environment - Shifting schedule including work hours at night - Overtime may be required - We work on Public Holidays - Wellness support and one on one sessions with wellness coaches About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Partner Experience Associate

Accenture

Bangkok

ภายนอก

*Please note that this role is remote type of work and you will be working on shift rotational basis Role Description This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial. Responsibilities - Own resolving partner issues by using all available tools and resources. - Work closely with internal teams to troubleshoot and solve issues experienced by our partners - Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution - Solicit, organize and contextualize product feedback from partners - Manage ticket flow and communications across multiple teams - Assess, quantify and implement workflow improvements to scale out support Qualifications - 1-2 years of experience in issue resolution/ incident management - Ability to work independently and solve partner issues without oversight - Ability to analyse data and make informed recommendations - Knowledge of Google Spreadsheets and Microsoft Excel - Exceptional written and verbal communications skills - Ability to work cross-functionally and across multiple time zones and functions - Standout executor with attention to detail, strong organizational skills, and ability to drive results - Advanced level of written and & spoken English - Previous experience of working in the media industry would be an advantage About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Senior Trainer

Accenture

Bangkok

ภายนอก

- Timely completion of assign escalated disputes within the timeline - Creation of project’s weekly assessment based on top error drivers and updates - Provide weekly analysis on the weekly assessment result - Facilitate training refresher sessions based on quality top drivers, assessment errors and updates - Facilitate new workflow project - Facilitate New Hire Classes and cross training - Involved in the planning phase of activities for performance management initiatives - Execute training activities under performance management initiatives - Conduct real time audit/side-by-side with analyst - Training material creation based on training-needs-analysis - Attend training related syncs with clients - Review and provide feedback on updated training materials from the client - Stay updated with the project trends and tool enhancements - Evaluate and sign off on weekly assessment report and email updates - Track completion for training roll outs - Facilitate culture deck training - Onboard new trainers/junior trainers - Represent training team on local weekly/monthly business review - Creation weekly training performance report - Conduct trainer observation to ensure training consistency - Lead training meetings to address team’s help items and status check on weekly training activities - Assist the site training lead on conducting 1:1 coaching sessions with the trainers - Provides monthly Training Needs Analysis along with initiatives and recommendations - College Graduate with 2-4 years of experience as a trainer - Excellent oral and written communication skills. - Sound decision making and organizational skills - Ability to present complex information to a variety of audiences - Proficiency in MS office applications (Excel, Powerpoint and Word) - Proven ability to master the full training cycle - Familiarity with traditional and modern training methods, tools and techniques About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.