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The Key Account & Business Development Manager is responsible for driving sustainable growth across all KONE business lines by managing strategic customer relationships and developing new business opportunities. The role combines Key Account Management and Business Development responsibilities to ensure a unified customer approach across Southeast Asia. The incumbent will own and develop Frontline and Regional Key Accounts while identifying, creating and converting new business opportunities, partnerships and customer relationships that increase KONE's market share and share of wallet. Key Responsibilities 1. Strategic Account Management - Own, manage and develop assigned FL and Local Key Accounts. - Build and maintain executive-level relationships with key customer stakeholders. - Develop multi-year account plans aligned with customer business objectives and KONE growth priorities. - Drive account penetration across NBS, MOD and Service businesses. - Coordinate account activities across business lines to ensure a consistent customer experience. - Lead strategic customer reviews, executive engagement programmes and partnership initiatives. - Increase customer share of wallet through cross-selling and upselling opportunities. 2. Business Development & Market Growth - Identify, evaluate and pursue new customer opportunities. - Develop relationships with developers, building owners, facility management companies, consultants, contractors, industrial customers, infrastructure operators and strategic partners. - Explore emerging market segments and growth opportunities. - Build strategic partnerships that strengthen KONE's market position and competitive advantage. - Support market entry, expansion and special business development initiatives where required. - Generate qualified sales opportunities and ensure effective handover and collaboration with business line sales teams. - Represent KONE in strategic customer and industry engagements. - Foster collaborative partnerships that create long-term business value. 3. Market Intelligence & Growth Planning - Monitor customer trends, industry developments and competitor activities. - Provide recommendations to country and business leaders on strategic growth initiatives. - Share customer insights and market intelligence to support business planning. - Work with Marketing to support development of account-based marketing and customer engagement programmes. Key Performance Indicators Account Growth - Achieve X% annual revenue growth across assigned Local Key Accounts. - Increase customer share of wallet across all business lines. - Deliver agreed account-specific growth targets. Strategic Relationship Development - Demonstrate measurable growth in executive engagement and strategic partnerships across FL Key Accounts. - Achieve agreed stakeholder satisfaction and engagement targets. - Develop and maintain account plans for 100% of assigned strategic accounts. New Business Development - Acquire new customers to meet regional budgets. - Partnering sales teams to generate agreed value of qualified pipeline opportunities. - Establish targeted number of new strategic relationships and partnerships each year. Cross-Business Line Collaboration - Increase cross-selling opportunities across NBS, MOD and Service. - Achieve agreed number of multi-business-line opportunities. - Enhance collaboration scores from business line stakeholders. Success Profile The successful candidate is a growth-oriented commercial leader who can simultaneously: - Strengthen and expand relationships with strategic accounts. - Create new market opportunities and partnerships. - Connect opportunities across NBS, MOD and Service. - Influence stakeholders across multiple countries and functions. - Deliver sustainable revenue growth through both account expansion and customer acquisition. Requirements: - Bachelor’s degree in Business, Engineering, or related discipline. - Minimum 10 years of experience in sales, key account management or business development within building and construction industry - Strong network and established relationships with main contractors, property developers, consultants and designers in Thailand. - Excellent communication skills in both Thai and English. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion. Read more on https://kone.com/global/en/careers.html

Why this role? We are looking for a hands-on, results-oriented and motivated B2B marketer to join KONE Southeast Asia’s regional marketing team. This role combines field marketing, customer engagement, events and digital marketing to deliver integrated campaigns that strengthen KONE’s brand, generate quality leads and support business growth across the region. Working closely with country teams, business lines, sales and regional stakeholders, you will translate business priorities into impactful marketing activities across multiple Southeast Asian markets. What will you be doing? Field Marketing & Customer Engagement - Plan and execute regional and country-level marketing campaigns, customer events, exhibitions, conferences, product launches and other customer engagement activities. - Develop integrated campaigns to generate demand and support sales opportunities. - Collaborate with country teams, business lines and sales stakeholders to understand market needs and execute relevant marketing programmes. - Develop customer-facing content, case studies, presentations and sales enablement materials and assets. - Ensure consistent brand execution and a strong customer experience across marketing touchpoints. - Evaluate campaign and event effectiveness, capturing insights and recommendations for continuous improvement. - Supports in managing relationships with external vendors and agencies and with internal stakeholders. Digital Marketing & Demand Generation - Plan, execute and optimise digital marketing campaigns across Google Ads, LinkedIn, Meta, SEO, website, email and other relevant channels. - Support regional lead generation objectives through targeted campaigns tailored to different markets, customer segments and business lines. - Building and optimizing web pages using SDL Tridion & Adobe Experience Manager. - Monitor campaign performance, lead quality and conversion rates, recommending improvements to targeting, messaging, media allocation and campaign effectiveness. - Automating repetitive marketing operations/ reporting using marketing automation and workflow tools (Salesforce Marketing Cloud journeys, Power BI, or similar). - Applying AI-driven analytics and predictive insights to optimize spend, bidding, targeting, and conversion performance and translating those insights into clear recommendations. - Collaborate with regional and global teams to localize and activate global campaigns and digital assets across Southeast Asia. - Support lead nurturing and follow-up processes in collaboration with sales teams to improve conversion from marketing-generated leads to business opportunities. Performance Measurement & Stakeholder Collaboration - Establish campaign objectives and KPIs, track results (Adobe Analytics, CRM, or marketing automation platforms) and prepare regular performance reports covering lead generation, opportunities, campaign ROI and event effectiveness. - Manage assigned marketing budgets, agencies and vendors, ensuring efficient use of resources and timely delivery. - Coordinate multiple projects across countries and business lines, ensuring alignment with stakeholders, timelines and business priorities. - Apply KONE’s global marketing processes, brand guidelines and quality standards while adapting execution to local market requirements. - Explore AI tools and automation to improve marketing productivity, campaign optimisation, content development and reporting. Are you the one? - Bachelor’s degree in Marketing, Business, Communications or a related discipline. - Approximately 5 years of relevant marketing experience, preferably in B2B, industrial, technology or other solution-based businesses. - Hands-on knowledge of digital performance marketing, lead generation, campaign analytics and optimization. - Familiarity with CRM, marketing automation and analytics tools such as Salesforce, Adobe Analytics or Google Analytics. - Strong project management and organizational skills, with the ability to manage multiple campaigns and deadlines across markets. - Analytical and commercially minded, with an understanding of how marketing contributes to sales opportunities and business growth. - Good communication and stakeholder management skills, with the ability to work effectively across multicultural teams. - Proactive, adaptable and comfortable taking ownership of projects in a regional environment. - Excellent written and spoken English and Thai. - Experience working across Southeast Asian markets and familiarity with AI-assisted marketing tools would be an advantage. To Be Considered Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly. In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation. #LI-YL1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion. Read more on https://kone.com/global/en/careers.html

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion. KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful. Why this role? Business Development Manager (Service) finds new business opportunities, manages complex business development projects, or supports business segments requiring special focus. Business Development Manager may cover several of these responsibility areas or focus on just one. What will you be doing? Business Development Manager is responsible for - Finds new business opportunities to position KONE competitively in the market and according to the short and long-term business goals - Build strategy and execute especially for NKE growth in all regions by working closer with countries - Manage complex business development projects, e.g., acquisitions, market entry projects or geographical expansions - Work closely with Sales and offer Development to improve profitability in low performing segments in regions with clear actions like pricing, offering - Ensures cross-BL or organization-wide implementation of growth opportunities, e.g., Advanced People Flow (APF) solutions or People Flow planning and consulting - Drives a turnaround of low business performance in a specific part of business - Manages complex, large, and difficult analysis, development, or implementation projects - Ensures utilization of appropriate methods to support own responsibility area, e.g. - Business planning - Competitive analysis - Marketing and communications planning - Sales capability development and support - Operations development - Competence development - Business benefits realization - May lead, direct, and develop a team in own responsibility area - Maintains strong network within and outside of KONE to share best practices and to understand current and future requirements. - Increase SoM from KA through proactive engagement with KA customers Are you the one? - At the minimum Bachelor’s degree in a relevant field e.g., business, economics, finance, engineering. - Proven track record of consistent success in business performance and development. - Experience in successful management of complex projects - Understanding of costs, business principles and risk management - Knowledge, skills, and experience in qualifying, structuring and negotiating with business partners - Demonstrated ability to work and communicate with different kinds of stakeholders and to develop relationships in a complex team environment What’s On Offer - Career progression in opportunities within a global organization - Total reward elements that engage and motivate our employees and help us make KONE a great place to work - Comprehensive learning and development programs covering a wide range of professional skills - You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded To Be Considered Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly. In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation. #LI-YL1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html

Purpose The modernization sales farmer proactively generates leads with existing customers and together with maintenance farmer (if separated) decides the most optimal approach from the customer perspective. He/she sells all modernizations, full replacements, Advanced People Flow Solutions and other digital solutions. He/she supports customer budgeting with Asset Management Planning. Responsibilities and key activities Customer relationship management - Proactively develops and creates customer relationships in his/her area of responsibility. - Is accountable for developing KONE position in his/her customer base or market area. - Creates and communicates leads and sales opportunities for entire KONE sales team. (e.g. cross-selling) - Ensures customer satisfaction and solving complaints with the rest of the KONE team. - Documents the customer and contact information, maintains customer data. - Promotes asset management plans with customers to support budgeting. Sell - Proactively generates opportunities from existing customer base - Collaborates with maintenance team for leads. (maintenance technicians) - Is accountable for leads, opportunities, orders / contracts to meet the sales budget and pricing targets. Follows up leads from campaigns. - Is accountable for finding customer needs and that KONE’s solution matches with the needs. - Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority. - Validates that the contents of the contract are in line with the negotiation process outcome. - Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date. - Responsible for timely and accurate reporting in CRM. - Responsible for gathering relevant information about market and competitors from the field. - Supports the finance function in money collection. - Is responsible for the account over the entire sell process. - Is accountable for ensuring decision to tender. - Is accountable for the project/order until Order Booking. - Drives execution of her/his individual sales plan. Requirements - Bachelor or Master’s degree in economics, engineering or other relevant fields. - Minimum 5 years in solutions sales. - Demonstrates service mindset. - Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and is able to use value based pricing to guarantee healthy margins. - Comfortable and excited about the opportunities that digital solutions bring. - Experience from/ familiar with solution selling methodology and complex technology solutions. - Good command of Thai and English. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html