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What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: Thailand is one of Cloudbeds’ largest and most important markets, and Thai hoteliers run on an integration stack most of the world never sees. Hundreds of our largest Thai properties depend on these connections every day, and when one breaks, a front desk agent stops being a host and servicing guests. As our Integrations Developer in Thailand, you’ll be the engineer who makes that stack reliable. You’ll work hand in hand with our long-standing local integration partner, MecX Tech, and with Cloudbeds’ Integrations Product and Engineering teams, to diagnose and fix integration issues at the code level, harden the integrations our customers rely on most, and design and build new integrations for the Thai market. This is a hands-on build role with a customer-facing edge. You’ll own the hardest technical escalations, ship the fixes, and then build the tooling, monitoring and documentation that stop the same problem from coming back. You’ll champion our AI Smarts + Hospitality Hearts mission by using AI-assisted development and automation to move fast, so more of your time goes to the problems that genuinely need an engineer. Our Integrations Team Cloudbeds connects to hundreds of partners across payments, accounting, distribution, access control, guest experience and government reporting. Our Integrations Product and Engineering teams design those connections, our partners build on our Open API, and our Customer Success team makes sure hoteliers get the outcome they were promised. You’ll sit at the center of all three for the Thai market, with a direct line into how integrations are prioritized, built and supported across APAC. What You Bring to the Team - Own the Thai Integration Stack Technically: Become the engineering subject matter expert on our Thailand integrations, starting with the MecX Tech portfolio: accounting (Carmen, FlowAccount), government guest reporting (TM30 / RR4), local payment gateways, door locks, ID and passport readers, and POS. - Fix It at the Source: Investigate integration failures end to end, across Cloudbeds APIs and webhooks, partner services, logs and data, and ship code-level fixes rather than workarounds. Serve as the primary technical escalation point for Support and Onboarding on these integrations. - Partner Engineering Liaison: Work day-to-day with MecX Tech and other Thai development partners as a technical peer: joint debugging, code and design reviews, shared issue logs, release coordination, and clear technical specs for partner-built work. - Harden and Modernize: Help bring the most business-critical integrations onto Cloudbeds-managed infrastructure and source control, with proper deployment, logging, monitoring, and alerting, so issues are caught before a hotelier has to report them. - Debug and Diagnose: Use your knowledge of C# to debug and diagnose issues within existing integrations, validate fixes with real customers, and build monitoring and tooling to keep things working smoothly. - Build Support Tooling: Create the diagnostic tools, runbooks, and dashboards that let Support and Onboarding resolve common integration issues without escalating to you. - Close the Loop with Product: Turn recurring field issues into well-evidenced bug reports, API improvement requests and product feedback. Advocate for the Thai market inside Cloudbeds. - Document Everything: Keep technical documentation, architecture notes, and knowledge base content current in both English and Thai. What Sets You Up for Success - Real Integration Engineering Depth: 4+ years building and supporting production integrations between third-party systems: REST APIs, webhooks, OAuth, JSON/XML payloads, data mapping, retries and error handling. - Solid Backend Skills: Professional experience with C# and MySQL is a must. Python, JAVA, PHP, JS are a big plus. You must be comfortable reading and debugging code you didn’t write. - Production Ownership: Experience with cloud hosting (AWS preferred), Git-based workflows, CI/CD, logging and monitoring. You’ve been on the hook for something that had to keep running. - Show Strong AI Smarts: You use AI coding and debugging tools as part of how you work, pick up unfamiliar systems quickly, and look for ways to automate the repetitive. - Hospitality: Experience with hotel technology, such as PMS, channel managers, payment gateways, POS, door locks or hotel accounting systems. Understanding night audit, revenue posting and how a hotel closes its day is a major plus. - Thai Market Fluency: Native or business-fluent Thai plus strong professional English. You can debug with a Thai partner’s developers in the morning and write a clear technical design for a global engineering team in the afternoon. - Works Independently: You are comfortable as the senior technical person in your time zone, set your own priorities, and know when and how to escalate. - Clear Communicator: Able to explain technical root causes and trade-offs to engineers, product managers, support agents, and non-technical hotel staff alike. - Inclusive Outlook: Comfortable working alongside people from diverse cultures and backgrounds across many time zones. Bonus Skills to Stand Out - Direct experience with Carmen Software, FlowAccount, or another hotel back-office or accounting platform. - Hands-on experience with TM30 / RR4 or other government guest reporting integrations. - Experience integrating Thai or APAC payment gateways (for example, 2C2P, KBank, SCB, KTB, PromptPay). - Experience with Windows-hosted services, desktop agents, or on-premises hardware integrations (door locks, ID readers, POS). - Prior experience at or with a Thai hospitality technology partner, reseller, or system integrator. - Experience with the Cloudbeds Open API or another PMS API. Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – Thailand How You'll Make an Impact As the Customer Support Lead, Thailand, you will lead, mentor, and develop a team of Thailand Customer Support Coaches responsible for delivering exceptional customer and technical support experiences to Cloudbeds customers. Your primary focus will be building a high-performing, customer-centric team through coaching, performance management, technical guidance, and daily operational leadership. You will ensure the team delivers timely, accurate, and professional support while meeting service quality, productivity, and customer satisfaction goals. Working closely with the Customer Success Lead, global Customer Support leadership, and cross-functional teams, you will help strengthen Support operations in Thailand, manage complex customer escalations, and drive improvements that enhance the customer experience. This role is ideal for a leader who enjoys developing people, solving complex technical and customer challenges, and building a strong Support team. Our Customer Support Team Our Customer Support team helps hoteliers operate confidently with Cloudbeds by providing reliable technical assistance, troubleshooting, and guidance. We are a fully remote team of hospitality and technology professionals who understand that great Support is not just about resolving tickets. It's about understanding customer needs, taking ownership, communicating clearly, and building trust. As the Thailand Customer Support Lead, you will support and develop local coaches while collaborating with global Support teams to deliver a consistent and high-quality customer experience. What You'll Bring to the Team • Lead, coach, and develop Thailand Customer Support Coaches to deliver exceptional service across tickets, phone calls, and live chat for the Thai market. Build a positive team culture grounded in accountability, collaboration, and continuous improvement. • Build, maintain, and enable a high-performing Thailand Support team via regular 1:1s, performance reviews, coaching sessions, professional development planning, and other regular feedback. • Monitor team KPIs, including CSAT, response and resolution times, SLA performance, ticket backlog, productivity, and support quality. • Oversee daily Support operations, ticket distribution, staffing coverage, and workload management to ensure consistent service levels. • Manage complex customer escalations, providing guidance on technical troubleshooting, customer communication, and de-escalation. • Work closely with global Support leadership and technical teams during system incidents or outages to coordinate escalations, customer communication, and follow-up. • Support coaches in investigating technical issues, reproducing bugs, documenting findings, and escalating cases through JIRA or other internal tools. • Identify product knowledge gaps and deliver coaching, technical training, and learning opportunities to strengthen team capabilities. • Review customer satisfaction feedback, ticket quality, and recurring issues to improve coaching effectiveness and customer experience. • Use Support data and customer feedback to identify operational challenges, recommend improvements, and take ownership of process improvement initiatives. • Partner closely with Account Management, Onboarding, Product, Engineering, and Operations to improve issue resolution and customer experience. • Leverage AI, automation, and Support tools to improve team efficiency, reduce repetitive work, and strengthen service quality. What Sets You Up for Success • Bring 2+ years of direct people-management experience in customer support, technical support, or a similar customer-facing environment. • Demonstrate experience managing daily Support operations, team performance, coaching, and employee development. • Have experience working in a fast-paced SaaS, software, or technology support environment. • Demonstrate strong technical troubleshooting skills, with the ability to investigate complex customer issues, identify possible product defects, and guide teams toward resolution. • Have experience using Zendesk or similar ticketing platforms to manage Support workflows and monitor performance. • Show strong analytical skills, with the ability to interpret Support metrics and identify opportunities to improve efficiency, quality, and customer satisfaction. • Demonstrate excellent customer communication, conflict resolution, and escalation management skills. • Communicate confidently in both Thai and English, written and spoken, to support local customers and collaborate with global teams. • Show strong leadership, coaching, and interpersonal skills, with the ability to motivate team members, manage performance challenges, and maintain accountability. • Demonstrate excellent organizational and prioritization skills, balancing daily Support operations, customer escalations, and team development. • Be comfortable working independently and leading a remote team in a fast-paced, international environment. • Bring a continuous improvement mindset and willingness to learn new technologies, including AI and automation tools. Bonus Skills to Stand Out (Optional) • Experience in the hospitality industry or hospitality technology. • Familiarity with hotel operations and software such as PMS, Channel Managers, Booking Engines, or Revenue Management Systems. • Experience with JIRA, Salesforce, or similar technical escalation and CRM tools. • Experience coordinating customer support during system outages or major technical incidents. • Experience collaborating with international or geographically distributed teams. Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist. We’re looking for a Website Designer to join our Website Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. Location: Remote Working shifts: Hours: 9AM to 6PM Thailand Local Time (2AM to 11AM UTC) What You Will Do: - Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder - Manage the website onboarding projects and service delivery timelines of multiple accounts - Manage all records and upkeep all task management systems related to websites service delivery - Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call - Collaborate with a team of website designers to deliver websites on time - Assist with website service scoping or questions from potential customers - Investigate on website errors or support, research, and suggest on website service improvement - Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns - Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers - Use graphic design tools to create visual elements that are in line with our customers’ branding - Resourceful and can research and develop content to build websites quickly - Passionate about meeting customers from all over the world and happy to provide them genuine customer service - Problem solver, resolves and handles customer complaints - Up to date with website trends and website development techniques that are most effective in engaging consumers - Able to handle multiple deadline-driven pressures - Involved in developing website service improvement processes and projects Key Competencies include: - Creative, has a keen eye for design, and high attention to detail - Effective execution and management of several website projects with varying processes in a timely manner - Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success - Able to lead and collaborate with a diverse team of different personality types - Open to general changes, improvements and process updates - Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you You’ll Succeed With: - 1+ years of Website Design and Development experience preferred - 1+ HTML and CSS experience preferred - Experience with Adobe Photoshop and Canva preferred - Experience with (CMS) such as WordPress or Drupal or Duda preferred - Fluent English - Background in customer service or professional services onboarding - Excellent communication skills and a positive attitude - Excellent problem-solving skills and emotional management - Excellent internet/wifi connection Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – Thailand How You'll Make an Impact: As an Account Management Team Lead for Thailand, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across Thailand. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. Our AM Team is the engine of customer success at Cloudbeds — a diverse, completely remote group of relationship builders who are passionate about helping hoteliers thrive. We move fast, support each other, and hold ourselves to a high standard because we know the impact our work has on properties around the world. If you're someone who leads by example, brings out the best in the people around you, and never stops looking for ways to improve, you'll find your people here. What You Bring to the Team: - Lead, coach, and develop a team of Account Managers across Thailand — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work - Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way - Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations - Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices - Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches - Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio - Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level - Travel to visit customers on-site as needed to strengthen relationships, support strategic initiatives, address escalations, and ensure exceptional customer experiences What Sets You Up for Success: - Bring 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager - Demonstrate 2+ years of experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture - Possess deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers - Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels from front-line conversations to senior leadership - Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts - Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally - Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills Bonus Skills to Stand Out: - Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role - Familiarity with Salesforce, Zendesk, or similar CRM and support tools - Prior experience in a people leadership role within a hospitality technology or SaaS company Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – Thailand How You'll Make an Impact As the SMB Onboarding Lead, you will lead, mentor, and develop a team of SMB Onboarding Coaches, Guest Experience Onboarding Coaches and Accounting Specialists, responsible for delivering exceptional onboarding experiences for Cloudbeds' customers within Thailand. Your primary focus will be building a high-performing, customer-centric team by providing coaching, performance management, professional development, and operational leadership. You will empower your team to successfully guide customers through implementation, adoption, and launch while driving consistency, quality, and customer satisfaction across onboarding engagements. Working closely with the Customer Success Lead, Onboarding Directors and fellow regional Onboarding Leads, you will help drive onboarding strategy, share best practices, and scale operational excellence across the organization. You will also build strong partnerships with leaders across Professional Services, Sales, Account Management, Customer Success, Product, Support, and Operations to continuously improve processes, strengthen feedback loops, and enhance the customer experience. This role is ideal for a leader who is passionate about developing people, driving customer outcomes, and creating alignment across teams to help Cloudbeds customers realize value quickly and successfully. Our Customer Onboarding Team Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here. As an SMB Onboarding Lead, you will support and develop a team of SMB Onboarding Coaches, Guest Experience Onboarding Coaches and Accounting Specialists while partnering closely with cross-functional teams to ensure customers receive a seamless onboarding experience from implementation through launch. What You'll Bring to the Team - Lead, mentor, and develop a team of SMB Onboarding Coaches, Guest Experience Onboarding Coaches and Accounting Specialists fostering a culture of accountability, collaboration, and continuous improvement. - Drive employee engagement, performance, retention, and professional growth through ongoing coaching, feedback, and development planning. - Partner closely with the Customer Success Lead, Onboarding Directors and fellow regional Onboarding Leads to align on onboarding strategy, share best practices, and ensure consistency in execution and customer outcomes across regions. - Drive team performance against key onboarding metrics, including customer satisfaction, onboarding quality, adoption, and time-to-launch. - Support team members through complex customer engagements, escalations, and implementation challenges. - Champion operational excellence by identifying opportunities to improve onboarding processes, team efficiency, and customer outcomes. - Build strong relationships with leaders across Professional Services, Sales, Account Management, Product, Support, and other co-departments. - Establish effective feedback loops that ensure customer insights and onboarding learnings drive continuous improvement across teams and processes. - Partner cross-functionally to improve customer lifecycle transitions, remove friction, and deliver a seamless customer experience. - Champion the core principle: Standardize the repeatable, personalize the meaningful. - Leverage AI and scalable tools to reduce administrative work, increase team effectiveness, and enable more meaningful customer interactions. - Serve as an advocate for both customers and your team, ensuring customer needs and employee feedback are represented in organizational discussions. - Travel to customer properties on-site as needed to support complex implementations, strengthen customer relationships, assist with escalations, and ensure successful onboarding and go-live experiences. What Sets You Up for Success - Show strong AI Smarts: Exceptional learning agility, strategic thinking, and operational leadership skills. You leverage data, AI, and technology to drive efficiency, improve team performance, and create scalable onboarding experiences. You are comfortable navigating ambiguity, identifying opportunities for continuous improvement, and leading teams through change in a fast-paced environment. - Demonstrate your Hospitality Heart: Proven ability to build trust, develop people, and lead with empathy. You are passionate about coaching and mentoring team members, fostering a culture of accountability, collaboration, and continuous learning. You understand that exceptional employee experiences drive exceptional customer experiences and are committed to helping your team grow and succeed. - Bring 4+ years of hospitality management experience, preferably within hotels, resorts, hotel groups, or hospitality management companies. - Bring 2+ years of experience in strategic, project management, implementation, onboarding, customer success, or operational leadership roles. - Demonstrate success leading and influencing others through coaching, mentorship, stakeholder management, and cross-functional collaboration. - Show expertise in hospitality operations, including front office, reservations, revenue management, guest services, distribution, and property management systems. - Willingness and ability to travel occasionally to customer locations, as business needs require, to provide on-site support during implementations, go-lives, and other critical customer engagements. - Demonstrate strong leadership and communication skills, with the ability to motivate teams, manage competing priorities, navigate complex customer situations, and drive alignment across multiple stakeholders. - Build strong cross-functional relationships and effectively partner with leaders across Professional Services, Sales, Account Management, Customer Success, Product, Support, and Operations to drive customer outcomes and continuous improvement. - Bring a continuous improvement mindset, using customer feedback, operational metrics, and team insights to improve processes, performance, and customer outcomes. - Communicate effectively across all levels of the organization, building trusted relationships with team members, customers, and cross-functional stakeholders. - Excellent presentation and facilitation skills, with the ability to confidently engage audiences ranging from frontline operators to executive stakeholders, deliver impactful training, and communicate complex concepts in a clear and compelling manner. - Experience working with hospitality technology solutions such as PMS, Channel Managers, Revenue Management Systems, CRM, CRS or related hotel software is strongly preferred. - Experience supporting multi-property operators, hotel groups, or complex hospitality organizations is strongly preferred. - Comfortable working cross-functionally in a fast-paced, remote-first environment while balancing people leadership, operational priorities, and customer outcomes. Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact As a Customer Support & Onboarding Specialist – Accounting, you will help our customers unlock the full potential of Cloudbeds’ financial and accounting capabilities. This role sits at the intersection of hospitality operations, bookkeeping, and accounting, guiding properties through the end-to-end accounting flow, from property configuration to integration with their accounting software or ERP. You will work directly with customers to understand how their business operates, how they manage their books, and how transactions flow from front desk operations through to financial reporting, so that every customer’s accounting setup is configured correctly, connected to their downstream financial systems, and running smoothly from day one. This is a customer-facing role that requires equal parts accounting knowledge, tech-savviness, and a genuine passion for helping people succeed. Our Onboarding & Accounting Integration Team Our team sits at the intersection of hospitality expertise and technical execution, working alongside Integration Engineering, Support, and Sales to solve real customer challenges with accounting systems. People who combine strong product knowledge with genuine customer empathy and are comfortable jumping on calls to guide setup will find this team energizing. Customers trust us to connect their financial backbone to Cloudbeds. What You Bring to the Team - Guide customers through the full onboarding journey for Cloudbeds’ accounting and financial features, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows - Understand each customer’s unique business process (how they handle night audits, folio management, accounts receivable, and month-end close), and translate that into a properly configured Cloudbeds environment - Support customers in connecting Cloudbeds to third-party accounting software and ERPs (e.g., Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, local/regional systems) via native integrations and partner solutions - Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach - Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows - Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap - Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers alike - You may be required to join the Onboarding Project Manager or Sales team to help guide customers through the accounting and financial features conversation, or the full onboarding journey. What Sets You Up for Success - 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify) - Practical understanding of accounting fundamentals: general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting - Experience using PMS-to-accounting integrations (required) and familiarity with Carmen Accounting (required) - Tech-savvy: comfortable navigating SaaS platforms and learning new software tools quickly - Strong customer-facing communication: able to explain complex accounting concepts in simple, clear language to non-technical accountants, and to translate accountant needs for technical teams, with a customer-first mindset - Strong analytical mindset: ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically - Fluent in Thai and English; ability to communicate clearly in writing and on calls across global time zones Bonus Skills to Stand Out - Has helped set up PMS-to-accounting integrations - Technical experience with accounting middleware or integration platforms (tools that automate data flows between systems and accounting software) - Knowledge of regional accounting standards and tax requirements across Thailand Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: - Winner – Hotel Management Software | HotelTechAwards (2026) - Overall 10 Best Places to Work | HotelTechAwards (2026) - Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) - Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) - Most Loved Workplace® Certified (2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Fully Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.