Job Description Synopsis Join Etihad Airways and play a key role in driving commercial success across a portfolio of strategic accounts. As a Sales Account Manager, you will develop and execute sales strategies, strengthen customer partnerships, identify new business opportunities, and deliver revenue growth across your assigned market. By leveraging market insights, industry trends, and data-driven sales tools, you will contribute directly to Etihad's growth ambitions, market share expansion, and profitability objectives. Key Accountabilities: Drive Revenue Growth - Develop and execute account plans that deliver sales targets and maximize revenue opportunities across assigned accounts. - Identify and convert new business opportunities using market intelligence, customer insights, and Etihad's sales toolkit. - Promote Etihad's products, services, and value proposition to increase market penetration and commercial performance. - Deliver sustainable revenue growth while supporting the achievement of regional and global sales objectives. Build Strategic Customer Relationships - Develop, manage, and grow relationships with key customers, positioning Etihad as a trusted business partner. - Engage regularly with decision-makers to understand business needs, identify opportunities, and provide tailored solutions. - Establish long-term partnerships that enhance customer loyalty and drive mutual business success. - Maintain a strong market presence and represent Etihad professionally across all customer interactions. Market Intelligence & Business Development - Monitor market trends, customer needs, competitor activity, and industry developments to identify growth opportunities. - Provide valuable market insights and recommendations that support regional business development initiatives. - Collaborate with internal stakeholders to introduce new products, services, and promotional opportunities aligned with customer needs. - Share competitive intelligence and best practices to strengthen Etihad's commercial positioning in the market. Commercial Negotiation & Contract Management - Lead commercial discussions and contract negotiations with assigned accounts in line with company policies and commercial objectives. - Prepare and manage contractual agreements to ensure customer requirements are accurately captured and delivered. - Support the successful closure of sales opportunities while protecting Etihad's commercial interests. - Ensure all agreements comply with corporate governance and regulatory requirements. Sales Excellence & Collaboration - Partner with Sales Strategy, Planning, and Global Sales Enablement teams to implement effective sales initiatives and campaigns. - Utilize sales performance data and reporting tools to monitor account performance and identify improvement opportunities. - Maintain accurate and up-to-date customer information within Etihad's CRM platform. - Complete all required commercial training and demonstrate best-in-class sales practices and industry knowledge. Qualifications Education & Experience - Bachelor's Degree in Business, Marketing, Hospitality, Aviation, or a related field. - Minimum 3 years of experience in a sales, account management, business development, or commercial role. - Proven ability to build and manage relationships with multiple internal and external stakeholders to deliver shared business objectives. - Strong commercial acumen with the ability to analyze market trends, customer data, and performance metrics to identify growth opportunities. - Experience developing customer relationships, negotiating commercial opportunities, and driving revenue performance. - Proficiency in CRM systems and sales reporting tools, with a data-driven approach to decision-making. - Excellent communication, presentation, and relationship management skills. - Ability to thrive in a fast-paced, customer-focused environment while managing multiple priorities. Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Job Description Lead the implementation of sales plans and programs across a widespread area of responsibility or cluster of countries, to ensure consistent growth and achievement of overall Etihad's sales and cluster revenue targets. Manages a team of country managers and sales managers. SPECIFIC RESPONSIBILITIES - Participate in defining sales strategy and objectives to ensure alignment with overall Etihad's objectives and external trends. - Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached. - Define area sales targets and possible channels to be used to ensure consistent contribution to overall Etihad results - Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions. - Manage the overall direction and coordination of the team to achieve agreed sales targets. - Develop and implement sales and marketing initiatives to ensure key revenue targets are met - Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients - Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy - Liaise with local governmental authorities to ensure compliance with all local regulations and policies - Engage with Etihad's partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities - Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities - Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions - Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company's long term direction - Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments - Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues - Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets Qualifications Education & Experience - Bachelor's degree with a minimum of 7-10 years experience in relevant field managerial experience. - Have led teams with regional/multi-country scope - Experience with major or regional airlines, GDS providers, or large travel corporations - Airline or aviation-specific training (IATA, commercial aviation strategy, etc.) - Proven success in driving revenue and market growth Only candidates that are eligible to live and work in Bangkok should apply Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.