AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title: Customer Success Manager (CSM), Thailand Location: Thailand Employment Type: Full-time, Remote work - Travel to customer sites is expected (~25% annually) The job The Customer Success Manager (CSM) is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions. The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships, while working cross-functionally with internal teams and partners to maximize customer value and support growth. The CSM also serves as the voice of the customer internally, helping drive continuous improvement across products and services. Key responsibilities As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer’s success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers: - Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness - Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the solution rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources - Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) - Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts Essential requirements - 5+ years’ experience in similar roles - Strong verbal and written Communication skills - Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products (Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT) - Ability to work well with cross-function and geographically distributed teams - Strong multi-tasking ability with a keen sense of prioritization - Strong relationship management and organizational skills - Experience with project and program management methodology and techniques - ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations - Ability to think strategically, as well as tactically - Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday Desired skills - 5+ years of relevant experience in the process manufacturing and/or Engineering & Construction industry - 3+ years of experience with AVEVA software products, with working knowledge of one or more of the following, or similar solutions: Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT - Experience with AVEVA Engineering products would be considered an added advantage - Industry knowledge in Oil & Gas, EPC (Engineering Procurement and Construction), Power and Utilities, and Water & Wastewater - Language Requirement(s): Proficiency in more than one language would be considered a strong asset Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition. Find out more: https://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Marketing Manager
AVEVA
AVEVA is creating software trusted by over 90% of leading industrial companies. External Job Title: Marketing Manager, SEA & India Reports to: Marketing Director, SEA & India Region & Area: Malaysia/Singapore Job Purpose To architect and execute integrated marketing strategies for the SEA markets, directly driving the sales pipeline and strengthening AVEVA's position as a leader in industrial software. This role is a strategic orchestrator, responsible for translating global marketing initiatives into high-impact, localized campaigns that drive demand, acquire new customers, and build a powerful brand presence across diverse markets. Main responsibilities - Develop and own the end-to-end execution of the regional marketing plan, integrating brand, demand, and partner activities to generate qualified leads and accelerate pipeline from large-scale industry conferences to targeted roundtables and webinars - Localize and execute global campaigns ensuring relevance and maximum impact in SEA and India. - Manage the regional marketing budget, ensuring efficient allocation and a clear return on investment for all activities. - Track, analyze, and report on marketing-sourced pipeline, conversion rates, and campaign ROI, providing regular insights to sales and regional leadership. - Cultivate strategic alliances with key government bodies, industry associations, and academic institutions to boost AVEVA's influence and thought leadership. - Generate powerful, localized content in collaboration with customers and partners, including case studies, testimonials, and co-branded assets that build trust and showcase our expertise. - Localize and promote global content (reports, whitepapers, articles) to ensure it resonates with local market needs and cultural nuances. - Work closely with sales leadership and account teams to align marketing activities with key accounts and territory plans. - Act as the local brand guardian, ensuring all marketing outputs and communications adhere to AVEVA's global brand standards. Important Working Relationships - Internal: Sales Leadership & Account Executives (SEA); Global Brand, Communications & Performance Marketing Teams; Regional General Manager; Channel & Alliance Partners Team. - External: Customers & Prospects; Industry Associations & Government Bodies; Media & Industry Analysts (local support); Marketing & PR Agencies. Knowledge, Skills & Experience Required - 10+ years of B2B marketing experience, with a proven track record in demand generation and pipeline management within the technology/industrial software sector and hands-on experience with Account-Based Marketing (ABM) strategies. - Strong understanding of the complex B2B sales cycle and experience working directly with sales teams to achieve shared revenue goals. - Exceptional project management skills with the ability to manage multiple campaigns and stakeholders in a fast-paced, matrixed environment. - Data-driven marketer, proficient in marketing automation (e.g., Marketo) and CRM (Salesforce) platforms, with experience in objective-driven reporting, analytics, and leveraging AI tools to optimize marketing performance and streamline project management. - Strong cultural awareness and experience marketing across the diverse SEA regions. - Familiarity with industrial software. - Experience in building industry relationships and hosting executive-level events like roundtables and panels. - Hands-on experience with Account-Based Marketing (ABM) strategies is a strong plus. Marketing at AVEVA At AVEVA Marketing, you’ll be part of a diverse global group of creative, strategic and digitally savvy thinkers and builders. Through integrated reputation, demand, engagement and enablement programs, we are at the very heart of advancing AVEVA’s mission to spark industrial ingenuity and drive responsible use of the world’s resources. Whether you’re crafting world-class events and experiences or defining the go-to-market strategy for a particular region, industry or solution, you’ll be driving the success of AVEVA and our remarkable community of sellers, partners and customers. Find out more: https://www.aveva.com/en/about/careers/ Singapore Benefits include: Parental leave, additional leaves including emergency leave, childcare leave and extended childcare leave, well-being support, flexible benefits, group insurances, car Allowances (depending on the role), company’s gift. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.