To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are thrilled to offer an exceptional opportunity for a visionary Presales professional to join our team as a Account Solution Engineer. This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry, showcasing the innovative capabilities of Salesforce applications and platforms. We are seeking a candidate who is not only proficient in Presales but is also deeply passionate about driving impactful change and fostering continuous learning and personal growth.The ideal candidate will have a proven track record of partnering with organisations to drive tangible business outcomes through cutting-edge technology solutions. They should possess a keen ability to engage with both business and technology leaders at the highest levels, effectively communicating the transformative power of Salesforce.More than just presenting features, we are looking for someone who can passionately articulate the profound business value that comes from embracing change and leveraging Salesforce as a strategic partner in this journey towards digital transformation. If you are an innovative thinker who is enthusiastic about your work, dedicated to ongoing learning, and driven by the prospect of personal and professional growth, we encourage you to apply. Responsibilities - Manage ESMB organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Thai and English. - A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines. - Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance. - Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps. - Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement. - Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions. - "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce technologies to address the core challenges and objectives that are uniquely identified for each customer. - Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives - Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value. - Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions - Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy - Develop and deliver the story of the customer experience aided by Salesforce technologies - Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position - Ability to travel based on territory alignment and region Required Qualifications: - B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) - Knowledge of related applications, relational database and web technology - Solid oral, written, presentation, collaboration and interpersonal communication skills - Ability to work as part of a team to solve technical problems in varied political environments - Minimum of 2 years of professional experience - Fluency in Thai and English is a must to communicate with customers Preferred Qualifications: - Salesforce Certifications - Previous experience as a solution/sales engineer for a CRM company or similar technology - Basic programming experience in HTML and other web based technologies Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview A hybrid individual contributor + leadership role. You will personally own and manage a small set of strategic Enterprise accounts focusing on Salesforce Sales & Service Cloud, delivering Signature Success outcomes directly to customers, while also leading, coaching, and developing a team of Customer Success Managers. Key Responsibilities Player (Individual Contributor) - Own a select set of strategic Enterprise accounts, acting as the primary CSM and trusted advisor to executive stakeholders. - Build and execute Success Plans, drive adoption, and deliver on Signature Success program commitments (e.g., proactive engagements, escalation management, technical health reviews). - Identify expansion, renewal risk, and value-realization opportunities within your owned accounts. - Model best-in-class CSM behavior that the broader team can learn from. Coach (People Leadership) - Manage, mentor, and develop a team of CSMs, setting clear goals and providing regular coaching and feedback. - Oversee team account portfolios — ensuring Success Plans, engagement cadences, and health/risk tracking meet operational standards. - Drive team performance against retention, renewal, adoption, and customer satisfaction targets. - Partner cross-functionally (Sales, Support, Product, Professional Services, Architects) to remove blockers for the team and for your own accounts. - Support hiring, onboarding, and career development for the team. - Report on team and portfolio health to senior leadership; escalate & manage risk appropriately (e.g., Red Account processes). Requirements: - Must have 15 years or more of experience as a CSM or consultant or project manager of Salesforce platform Sales & Service cloud in large deployment context. - Strong technical Salesforce CRM (Sales & Service cloud) skillset, with relevant Salesforce certifications like Salesforce platform admin, sales consultant or service consultant , plus consulting or project management experience - needed to credibly guide customers and coach the team on platform adoption and value realisation. - Preferable but optional team-lead experience, ideally in a player-coach capacity. - Strong executive presence and relationship-management skills with C-level stakeholders. - Deep familiarity with Success Plans, engagement/renewal motions, and CS tooling (e.g., Salesforce equivalent). - Ability to balance hands-on account ownership with team leadership responsibilities. - Fluency in Thai or Vietnamese, with strong command of English (both written and spoken) — required for engaging regional Enterprise stakeholders and internal global teams. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. Our Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Responsibilities: - Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts - Develop and drive the overall long-term strategy for the account, aligned with customer business objectives - Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. - Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days. - Share Salesforce value proposition for existing and/or new customers - Drive growth within an existing assigned account Required Qualifications: - Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in the local Thailand market. - Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses. - Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions. - Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom). - Resource Application: Continuously runs toward results using the full capabilities of available resources and tools. - Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success. - Language: Fluency in written and spoken English and Thai. Preferred Qualifications: - Excellent interpersonal and communications skills. - Sales Methodology Education. - Ability to develop cases and service requirements, while crafting and leading strategic alliances. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview We are seeking an exceptional Customer Success Manager to join our team, focusing on our most complex, high-value customer engagements. In this role, you will act as a strategic advisor and technical orchestrator for customers enrolled in our Signature Success plan. You aren't just managing an account; you are driving large-scale digital transformation. You will challenge the status quo, bridge the gap between Business and IT, and ensure customers maximize their ROI on the Salesforce platform through innovation, agility, and continuous improvement. Key Responsibilities - Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization. - Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges. - Business Transformation: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s specific P&L goals and industry domain. - Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery. - Growth & Retention: Drive "Adoption, Performance, and Engagement" to prevent attrition and identify opportunities for additional Salesforce capabilities. Foundational Requirements & Skills - Language Proficiency: Professional fluency in Vietnamese is required to lead workshops, governance calls, and strategic sessions with our Vietnam customer base. - Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. - Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. - Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business. - Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms. - Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development - Platform Expertise: Technical mastery of the Salesforce Sales & Service Cloud platforms. You should be comfortable discussing architecture, use cases, and configuration. - Program Management: Proven ability to manage highly-matrixed organizations and own complex execution plans for enterprise-level digital transformations. - Consulting Mindset: Strong analytical background with the ability to provide "thought leadership" rather than just reactive support. - Agility: A quick learner with an aptitude for on-the-job skill acquisition in a fast-paced, evolving technical environment. Preferred Qualifications - Salesforce Admin Certification (Strongly preferred). - Additional Salesforce Consultant certifications (Sales Cloud, Service Cloud, or Data Cloud). - Deep experience in specific industry domains (e.g., FSI, Retail, or Manufacturing) related to CRM use cases. Note: This role is office-flexible, and the expectation is to be in office 3 days per week. *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. What you’ll be doing… We're currently recruiting for an Account Executive who will engage and cover higher management of each public sector organizations, and driving Salesforce Public Sector Solution in policy level. The Account Executive will also represent Salesforce, demonstrating customer focus while leading all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing and will play an integral role in the success of the overall sales team. This role is a quota-carrying sales position. Responsibilities: - Develop key customer stakeholder relationships from working level to highest management in those organizations and drive customer satisfaction at assigned accounts - Develop and drive the overall long-term strategy for the account, aligned with customer business objectives - Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. - Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days. - Share Salesforce value proposition for existing and/or new customers - Drive growth within an existing assigned account Required Qualifications: - Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in within the public sector space in Thailand - Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses. - Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions. - Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom). - Resource Application: Continuously runs toward results using the full capabilities of available resources and tools. - Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.