We are looking for SCM Customer Service Agent, who are: • Result orientation mindset. • Problem-solving skills • Positive, proactive, and persistent. • Responsible and organized. • Sense of urgency. • Ability to work under pressure keeping quality focus. • Stakeholder management and communication-skills As Customer Service Agent, you will play a vital part in our success: - Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. - Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service - You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth. Key Responsibilities - Deliver a best-in-class Customer Service experience. - Responds to all enquiries in a timely and accurate manner. - Ensure smooth execution of the end-to-end shipments - Exception Management & Resolutions. - Regularly review and update SOP/IOPs. - Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires. - Take ownership of the customer issues and solve in an urgent and responsible manner. - Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency. - Focuses on high-quality data to set a high standard for all the assignments managed. - Proactively follow up and keep customer informed of any issues or changes to their shipment. - KPI Achievement - Identify and execute upselling opportunities. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs. The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations. Key responsibilities - Handle Customer service tasks on a daily basis. - Take full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures - Coordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers. - Maintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution. - Build strong customer relationships and gain an understanding of customers’ businesses, service needs, priorities, and expectations. - Understand business criticality and prioritize tasks effectively to ensure customer satisfaction. - Perform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs). - Monitor and support improvements in end-customer KPIs to enhance customer satisfaction. - Prepare accurate and timely reports as requested. - Performance reviews with customer. - Complete job costing, revenue and costs for the activities coordinated under control of Operation team. Activities may include, but are not limited to: Booking Management: - Manage carrier booking based on allocation and customer production plan. - Plan shipments in accordance with customer agreements. - Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents. - Ensure to provide the documents to customer/destination in a timely manner. Customs Brokerage: - Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc. - Provide customs-related consultation and support to customers. Trucking Management: - Manage the truck booking based on customer product availability. - Collaborate with cross-functional or external vendors to manage truck availability. Other activities: - Prepare and ensure accurate and timely reporting. - Collaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system. - Cross-sell & upsell Logistics and Services products to customers. - undefined - undefined We are looking for / To be successful in this role, you should have: - Positive Attitude with customer centric mindset and sense of urgency. - Good command of spoken and written in Thai and English. - Minimum 2–3 years’ experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge. - Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines. - Ability to converse with people of all levels and is well organized, efficient, and effective. - Familiar with MS Office products including MS Word, Excel, and PowerPoint. - Good communication & interpersonal skills and should be able to build good working relationships. - Ability to adapt to change, remain open to different ideas, and support positive change. - Understand work in an agile manner, High analytical / problem-solving skills. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is a unique opportunity to play a key role in Maersk's growth strategy by bringing new customers into our integrated logistics ecosystem. You will become part of a highly ambitious, fast-paced, and collaborative team where success, entrepreneurship, and personal development are highly valued. Role Summary As an Integrated Sales Representative within the team, you will be responsible for identifying, targeting, and acquiring new customers across key industries including Retail, Lifestyle, FMCG, Industrial and Technology. Your primary focus will be on new logo acquisition, creating opportunities across Maersk Products. You will drive the entire sales cycle—from prospecting and building pipelines to solution design, negotiations, and closing business—while collaborating closely with product, operations, and solution design teams. This role is ideal for a sales personality who thrives on winning new business, building relationships from scratch, and creating growth opportunities across Maersk's Logistics & Services portfolio. Key Responsibilities - Drive new logo acquisition within the assigned customer segment. - Build and manage a robust sales pipeline through prospecting, networking, market intelligence, and outbound sales activities. - Identify customer supply chain challenges and position Maersk's integrated logistics solutions to address their business needs. - Develop and execute account acquisition plans for target customers. - Lead commercial discussions, solution presentations, negotiations, and contract closures. - Collaborate with internal stakeholders to design compelling customer solutions across the Logistics & Services portfolio. - Maintain a strong understanding of market trends, customer needs, and competitor activities. - Ensure CRM data quality and disciplined pipeline management. - Consistently achieve and exceed sales targets and growth objectives. - Act as a strong ambassador for Maersk's Integrator Strategy and value proposition. - Willingness to travel to customers' sites for meetings and proactive business connections. We Are Looking For - 5+ years experience in sales, business development, or customer-facing commercial roles, preferably within large-scale MNC backgrounds. - Experience within logistics, multi products, hunting and knowledge in Industrial, Retail, Lifestyle, FMCG or Technology - Strong acquisition mentality with a passion for acquiring new customers and creating growth opportunities. - Proven track Record in new logo acquisition and independently generating business opportunities. - Proven ability to prospect, generate leads, and build commercial pipelines. - Excellent communication, presentation, and negotiation skills. - Ability to understand customer challenges and translate them into value-based solutions. - Strong relationship-building capabilities with both customers and internal stakeholders. - Strategic mindset combined with a hands-on, execution-focused approach. - Self-driven, resilient, and motivated by delivering results. - Strong analytical and problem-solving skills. - Native Thai and high fluency in English; additional language skills are an advantage. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs. The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations. Key responsibilities - Handle Customer service tasks on a daily basis. - Take full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures - Coordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers. - Maintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution. - Build strong customer relationships and gain an understanding of customers’ businesses, service needs, priorities, and expectations. - Understand business criticality and prioritize tasks effectively to ensure customer satisfaction. - Perform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs). - Monitor and support improvements in end-customer KPIs to enhance customer satisfaction. - Prepare accurate and timely reports as requested. - Performance reviews with customer. - Complete job costing, revenue and costs for the activities coordinated under control of Operation team. Activities may include, but are not limited to: Booking Management: - Manage carrier booking based on allocation and customer production plan. - Plan shipments in accordance with customer agreements. - Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents. - Ensure to provide the documents to customer/destination in a timely manner. Customs Brokerage: - Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc. - Provide customs-related consultation and support to customers. Trucking Management: - Manage the truck booking based on customer product availability. - Collaborate with cross-functional or external vendors to manage truck availability. Other activities: - Prepare and ensure accurate and timely reporting. - Collaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system. - Cross-sell & upsell Logistics and Services products to customers. - undefined - undefined We are looking for / To be successful in this role, you should have: - Positive Attitude with customer centric mindset and sense of urgency. - Good command of spoken and written in Thai and English. - Minimum 2–3 years’ experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge. - Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines. - Ability to converse with people of all levels and is well organized, efficient, and effective. - Familiar with MS Office products including MS Word, Excel, and PowerPoint. - Good communication & interpersonal skills and should be able to build good working relationships. - Ability to adapt to change, remain open to different ideas, and support positive change. - Understand work in an agile manner, High analytical / problem-solving skills. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
The customer service will be responsible for planning & executing operational activities related to LNS Operations to deliver optimal operations performance in accordance with the agreed Customer SLAs & KPIs. The incumbent will be responsible for executing all the LNS activities end-to-end, related with Trucking, Customs House Brokerage and other coordination subject to service scope. On a daily basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and provide resolution of customer queries and escalations. Key responsibilities - Handle Customer service tasks on a daily basis. - Take full end-to-end responsibility for the account and execute all activities in accordance with customer agreements and company procedures - Coordinate and manage internal and external stakeholders to ensure timely and professional service delivery to customers. - Maintain a customer-centric approach by proactively identifying potential issues, implementing preventive measures to eliminate repetition of errors, and driving effective problem resolution. - Build strong customer relationships and gain an understanding of customers’ businesses, service needs, priorities, and expectations. - Understand business criticality and prioritize tasks effectively to ensure customer satisfaction. - Perform all activities in a manner that contributes to achieving individual and team Key Performance Indicators (KPIs). - Monitor and support improvements in end-customer KPIs to enhance customer satisfaction. - Prepare accurate and timely reports as requested. - Performance reviews with customer. - Complete job costing, revenue and costs for the activities coordinated under control of Operation team. Activities may include, but are not limited to: Booking Management: - Manage carrier booking based on allocation and customer production plan. - Plan shipments in accordance with customer agreements. - Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other related documents. - Ensure to provide the documents to customer/destination in a timely manner. Customs Brokerage: - Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc. - Provide customs-related consultation and support to customers. Trucking Management: - Manage the truck booking based on customer product availability. - Collaborate with cross-functional or external vendors to manage truck availability. Other activities: - Prepare and ensure accurate and timely reporting. - Collaborate with cross-functional teams to process customer billing and ensure costs and revenue are accurately and timely recorded in the system. - Cross-sell & upsell Logistics and Services products to customers. - undefined - undefined We are looking for / To be successful in this role, you should have: - Positive Attitude with customer centric mindset and sense of urgency. - Good command of spoken and written in Thai and English. - Minimum 2–3 years’ experience in Customer Service / Customer Experience, or similar role(s) within the logistics industry, with experience in carrier coordination, booking services, and customs knowledge. - Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines. - Ability to converse with people of all levels and is well organized, efficient, and effective. - Familiar with MS Office products including MS Word, Excel, and PowerPoint. - Good communication & interpersonal skills and should be able to build good working relationships. - Ability to adapt to change, remain open to different ideas, and support positive change. - Understand work in an agile manner, High analytical / problem-solving skills. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Who we are Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Key Responsibilities 1. Strategy Development & Execution - Co-develop the Mekong Forwarding acquisition strategy in partnership with the Air, LCL and MPL Product and Sales leadership teams. - Define customer acquisition priorities, target trade lanes, carrier/co-loader focus and vertical-specific opportunities across all three products. - Oversee rollout of the strategy across Mekong markets, ensuring alignment with global and regional goals. - Monitor and adjust based on market trends, competitive dynamics and performance results. 2. Commercial Performance & Customer Acquisition - Lead overall acquisition performance for Air, LCL and MPL RFQ and Spot business, ensuring healthy pipeline development and high win rates. - Drive sales engagement to grow new and existing customer volumes through targeted acquisition initiatives. - Coordinate with local and overseas sales owners to ensure Mekong Forwarding is consistently positioned and promoted. - Lead qualification, pricing coordination and follow-up for key RFQs and high-value opportunities. 3. Sales Coordination & Stakeholder Management - Act as the primary senior liaison for Mekong sales teams on all Forwarding-related escalations. - Work closely with Network Sales to channel global opportunities into Mekong and support outbound efforts. - Ensure clear collaboration between Sales, Product, Operations, Procurement and Global Network teams. - Support sales teams with product knowledge, value propositions and deal-closing support. 4. Value Proposition & Product Alignment - Collaborate with the Air, LCL and MPL Product teams to develop and refine Mekong-specific value propositions. - Identify customer pain points and translate them into product / service requirements. - Ensure solutions reflect product capabilities, service levels and operational feasibility. - Support creation of sales-enablement materials — product decks, capability sheets and case studies. 5. Performance Management & Reporting - Track and analyse KPIs including growth, conversion, win rate, profitability (GP), trade-lane performance and pipeline health. - Provide regular performance updates to the Head of Client Acquisition and area leadership. - Identify gaps in process, pricing or product offering and recommend improvements. - Ensure compliance with pricing guidelines, procurement contracts and commercial governance rules. Critical Competencies - At least 5 - 7 years’ professional experience as Business Development Manager / Field Sales or similar role(s) in logistics and services industry. - Proven track record of targeting, pursuing and winning large opportunities, through both personal and collaborative selling efforts, in tendered and non-tendered environments. - Language proficiency: Native Thais level and Professional English level. - Strong negotiation and project management skills - Strong working knowledge of the company’s products, competitive products and the market. - Deep understanding of the competitive landscape and can adjust approaches to customers as a result - Strong presence and ability to communicate/present/consult with C-level decision makers. - Ability to work independently or work in a team in a fast-paced international environment and cope with large-scale business challenges - Capable of building strong and lasting relationships and networks at multiple levels, focusing on decision makers and influencers, both locally and internationally - Well-developed communication, persuasiveness, influencing and presentation skills as well as ability to do needs evaluation and handle most common customer objections - Resilient, tenacious and persistent - Self-motivated and performance driven. #LI-DNI Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Lead and drive DTS sales performance across Thailand's Eastern Economic Corridor (EEC), managing a team of 5–6 sales professionals. Responsible for developing and executing regional sales strategies, driving revenue growth, expanding the customer portfolio, and strengthening key business relationships. Provide strategic leadership, coaching, and performance management to ensure achievement of commercial targets and sustainable business growth. Key Responsibilities - Lead, coach, and develop a team of 5–6 sales professionals across the Eastern Economic Corridor (EEC) to achieve sales targets and business objectives. - Develop and execute regional sales strategies to drive revenue growth, market expansion, and new customer acquisition. - Identify and pursue new business opportunities within domestic transportation and logistics services. - Build and maintain strong relationships with key accounts, strategic customers, and senior-level decision-makers. - Conduct joint customer visits with sales team members to support business development, negotiations, and deal closure. - Monitor sales performance, pipeline development, forecasting, and KPIs to ensure achievement of commercial targets. - Drive customer retention, account development, and cross-selling opportunities to maximize business growth. - Collaborate with Operations, Customer Experience, and other internal stakeholders to deliver competitive transportation solutions. - Monitor market trends, competitor activities, and customer needs to identify opportunities across the EEC region. - Foster a high-performing sales culture through continuous coaching, performance management, and team development. Qualifications & Experience - Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. - Minimum 7–10 years of experience in B2B sales, business development, or commercial management, preferably in transportation or logistics. - Proven experience in leading and managing a sales team, including coaching, performance management, and achieving team targets. - Strong knowledge of domestic transportation, trucking, and logistics solutions. - Good understanding of the EEC market, particularly Chonburi, Rayong, and Chachoengsao. - Demonstrated track record in new business acquisition, key account management, and revenue growth. - Strong commercial acumen, negotiation, strategic planning, and stakeholder management skills. - Excellent communication and presentation skills in Thai and English. - Results-driven leadership mindset with the ability to motivate and develop a high-performing sales team. - Based in or willing to work in Laem Chabang, Chonburi, with flexibility to travel across the EEC region. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Position Summary: This role supports the General Manager in driving commercial performance and operational profitability across key logistics accounts. The position oversees contract and pricing activities, financial and risk analysis, customer collaboration, compliance, and process improvement, while partnering with cross-functional teams to ensure sustainable business growth and service excellence. Key Responsibilities: 1. Contract & Commercial Management - Assist in preparing, reviewing, and negotiating customer contracts, service agreements, and renewals under the GM’s supervision. - Evaluate new business proposals, ensuring alignment between operational capability, cost structure, and pricing strategy. - Maintain contract documentation and ensure compliance with internal governance and audit standards. - Support change management, contract extensions, and scope modifications with accurate cost impact analysis. 2. Financial & Profitability Control - Analyze financial performance for each customer (P&L by account) and identify margin improvement opportunities. - Validate cost models, billing accuracy, and revenue recognition to ensure profitability. - Partner with Finance and Operations teams to prepare pricing proposals and business cases. - Track commercial KPIs including revenue growth, renewal rates, and cost recovery metrics. 3. Customer & Stakeholder Collaboration - Act as the commercial point of contact for assigned key accounts. - Participate in customer meetings, quarterly business reviews (QBRs), and service improvement discussions. - Collaborate with operations, business development, procurement, and legal teams to resolve contract or pricing issues. - Support tender management and proposal submissions with pricing and commercial documentation. 4. Compliance & Risk Management - Ensure all contracts meet legal, financial, and operational compliance requirements. - Monitor exposure to penalties, claims, or performance risks and recommend preventive actions. - Support audits, internal controls, and documentation accuracy. 5. Team & Process Development - Supervise and coach commercial analysts or coordinators in data analysis, pricing, and contract administration. - Contribute to continuous improvement in commercial processes, tools, and reporting dashboards. - Support the GM in driving commercial excellence, standardization, and governance. 6. Strong Operational & Technical Skills in Warehouse Management - Demonstrate strong hands-on operational and technical expertise, with the ability to understand warehouse processes in depth and translate operational requirements into practical solutions. - Be comfortable working closely with frontline operations and understanding issues at process level, rather than managing only through reports and KPIs. - Take ownership of complex operational issues and develop practical, timely, and sustainable corrective actions. - Maintain strong customer focus and confidently communicate operational challenges, root causes, recovery plans, and improvement actions to customers and senior management. Qualifications: - Education: Bachelor’s or master’s degree in Business, Finance, Logistics, Supply Chain, or a related field. Experience: - 7–12 years of experience in 3PL, logistics, or supply chain management. - Minimum 3 years in a commercial, pricing, or contract management leadership role. Technical Skills: - Strong understanding of warehousing, distribution, and transport operations. - Proficiency in cost modeling, financial analysis, and Excel-based pricing tools. - Familiarity with ERP/WMS/TMS systems and contract management platforms. Soft Skills: - Strong negotiation, analytical, and presentation skills. - Good business judgment and problem-solving ability. - Team leadership and stakeholder management skills. - High attention to detail with a proactive, solution-driven mindset. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
POSITION SUMMARY Being a key member of the Product Leadership team, this role plays a critical part in achieving business goals to drive seamless Intermodal solutions for customers complementing our other products to provide excellent service to our customers. WHO WE ARE Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. WHAT WE OFFER This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. KEY RESPONSIBILITIES Profit & Loss - New and existing customer contract management - Continuous improvement & optimization of assets - Investment decisions and follow up on the same Product - Developing the Intermodal business strategy, in conjunction with other products to maximise the overall benefit to Maersk (Carrier Haulage, Merchant Haulage, etc.) - Executing the Intermodal strategy in alignment with Mekong Intermodal strategy - Network development and optimisation to meet the future growth requirements and achieves sustainable business results. - Work with procurement team to optimise mix of transactional and leased trucks - Support new project implementation - Build the product based on data & facts. Meaning actions need to be developed from data which we can manage and report our business. Pre-sales and Sales - Identify new leads - Business development by liaising with area sales to deliver the strategy - Work with procurement on tender management - Contribute to broader product agenda. Representing to sales how the Intermodal Product is developing and support their needs. Operational excellence - HSSE adherence - Drive compliance & regulatory adherence - Deliver innovation and efficiency to gain market advantage - Provide optimal digital innovations to provide customer experience, including TMS implementation. - Drive adherence to governance framework - Follow Maersk Operating System (MOS) for structure of meetings Leadership: - Develop talent pipeline - Outspoken with a positive mindset in approach to developing the business - Liaise closely with others product in establishing common frameworks and work on potential synergies - Develop a team of can-do spirited people who are striving to be the best that they can be. CRITICAL COMPETENCIES - At least 07 - 10 years’ professional experience at similar role(s) in landside/transportation business. - A strong understanding and knowledge of the local logistics market and experience in landside/transportation business is a must. - Financial acumen – ability to read, interpret and act on P&L - Language proficiency: Native Thais level and Professional English level. - Proven track record for leadership & team management with ability to build collaborative relationship - Self-directed / Entrepreneurial with solid commercial mindset - Excellent skills of stakeholder management & collaboration in a matrix organization - Cultural openness - Communication & interpersonal skills - Strong dealing with customers - Change & project management #LI-DNI Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Key Responsibilities Pricing & Commercial Support: - Prepare timely and accurate airfreight quotations, spot rates, tender responses, and pricing proposals in line with customer requirements and internal guidelines. - Analyze carrier rates, surcharges, routings, transit times, service levels, and market conditions to recommend competitive solutions. - Maintain rate sheets, buy rates, sell rates, validity periods, and pricing records in the relevant systems and tools. - Validate cost components and commercial assumptions, identify margin risks, and escalate exceptions for approval when required. - Partner with Sales and Customer Experience teams to clarify requirements, develop alternatives, and support conversion of opportunities. - Provide support to the commercial team for all airfreight development tasks, i.e. pricing strategy; routing selection; join sales visit; training on basic airfreight product knowledge. - Provide weekly updated market tariffs; market analysis report & other reporting as assigned. Capacity Planning & Procurement: - Forecast airfreight demand by lane, customer, product, and period using booking pipelines, historical trends, and commercial inputs. - Coordinate with airlines, gateways, and internal stakeholders to secure allocations and ad hoc capacity at competitive cost and suitable service levels. - Monitor capacity utilization, allotment performance, booking patterns, and no-show or under-utilization risks; recommend corrective actions. - Optimize routing, carrier mix, consolidation planning, and space allocation to balance service reliability, cost, and yield. - Maintain regular communication with carrier partners regarding capacity outlook, peak periods, constraints, and recovery options. Performance, Governance & Improvement: - Track quotation turnaround, win/loss feedback, margin, capacity utilization, allocation performance, and carrier service reliability. - Provide pricing and capacity insights for business reviews, budget planning, peak readiness, and operational decision-making. - Ensure pricing and capacity activities comply with internal delegation, procurement, documentation, and data-quality requirements. - Investigate pricing discrepancies, capacity shortfalls, and service exceptions, coordinating timely resolution with relevant stakeholders. - Identify and implement improvements in pricing workflows, forecasting accuracy, data visibility, and stakeholder collaboration. What We Are Looking For - Bachelor's degree in logistics, supply chain, business, economics, or a related field, or equivalent relevant experience. - Approximately 2–5 years of experience in airfreight pricing, procurement, capacity planning, operations, freight forwarding, or logistics coordination. - Experience preparing quotations or tenders and working with airline rates, routings, surcharges, and capacity is preferred. - Experience with freight forwarding or transportation management systems; CargoWise or a similar platform is an advantage. - Strong numerical, analytical, and commercial decision-making skills with high attention to detail. - Ability to interpret demand patterns, capacity constraints, cost drivers, service options, and margin implications. - Proficiency in Microsoft Excel and confidence working with pricing models, reports, and structured datasets. - Strong communication, negotiation, stakeholder management, and problem-solving skills. - Ability to prioritize multiple quotations and planning activities in a fast-paced, deadline-driven environment. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
We are seeking a hands-on warehouse operations professional who is passionate about optimizing processes, improving inventory accuracy, and leading high-performing teams. In this role, you will drive operational efficiency, leverage WMS capabilities, and contribute to the success of a growing e-commerce logistics business. Job Description - Manage goods movement and goods receipt activities within the warehouse. - Maintain performance records for each activity to review and monitor productivity. - Ensure all processes within the function are properly executed and controlled within the Warehouse Management System (WMS). - Identify operational issues related to stock accuracy and propose solutions to improve operational effectiveness and efficiency. - Monitor and ensure that day-to-day warehouse operations are properly controlled and executed. - Oversee goods receipt, put-away, inventory movement, dispatch, and export activities within the warehouse. - Establish and maintain strong working relationships with internal departments and customers at all organizational levels. - Ensure compliance with all safety requirements and maintain a safe working environment for employees. - Identify operational strengths, weaknesses, opportunities, and threats (SWOT), and implement solutions to improve operational KPIs. - Monitor staff performance and take appropriate action when performance or behavior does not comply with company policies and procedures. Qualifications - Bachelor's degree or higher in International Business, Logistics, or a related field. - Minimum 3 years of experience in inventory control, with a solid understanding of warehouse operations, including inbound, outbound, inventory management, value-added services (VAS), and returns management. - Minimum 5 years of experience in warehouse operations. - Minimum 3 years of experience in e-commerce operations. - Hands-on experience with Warehouse Management Systems (WMS), inventory control systems, and e-commerce operations. - Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to analyze operational data and develop management and customer KPI reports. - Strong analytical and problem-solving skills. - Excellent communication and leadership skills. - Good command of written and spoken English. - Proficient in Microsoft Office applications and general computer literacy. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments. The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports. Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. The job requires previous work experience in a related area, or practical knowledge obtained via advanced education. Leaders at this level manage employees day-to-day and set priorities to ensure task completion. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Opportunity Our Logistics & Services business is growing, and we are looking for dynamic people to join our team. We offer At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further. Key responsibilities - Coordination with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner. - Collaborate with vendors/shippers/ Key Account Managers/ the ops team/GSC operation tower etc. for timely resolution of customer issues and queries. - Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution. - Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction. - Work with the KAMs/ Commercial team to establish and strengthen customer relationships. - Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. - Take full responsibilities and end-to-end ownership of customer shipments and issues. Performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables as defined in SOPs / IOPs. - Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s) & Global Operation Index (GOI) - Monitor and help improve the end customer KPIs resulting in customer delight. - Performed process component needed for SCM, - Purchase Order & Booking Management - Vendor Management - Carrier Management - Cargo Planning & Consolidation / Receiving etc. - Accurate and timely reporting requested. We are looking for - Positive attitude. - Supply Chain Management or Freight Forwarding Experience. - Good communication & interpersonal skills and should be able to build good working relationships. - Good command of spoken and written English. - Good working knowledge of MS Office products including Word, Excel and PowerPoint. - Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines. - Ability to converse with people of all levels and is well organized, efficient and effective - Capacity to handle change, stay open to different ideas and support for positive change - Understand work in an agile manner, High analytical / problem-solving skills Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Leads the operational finance team in a well defined unit through accountability of reporting, budgeting, and business partnering Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. WHAT WE OFFER This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. JOB DESCRIPTION FBP is about creating business values by providing insight and foresight, turning them into actions & ensuring its execution through performance management. Overall, key objective of an FBP is to run business partnering cycle in your scope of responsibility; - Deliver performance transparency - Prepare Budget, forecast & scenario-based simulations & business cases for decision making - Run initiatives and projects together with the business - Monitor the progress which leads back to performance transparency Key stakeholders of FBP are Product Head / Country Head / Operations / Solution Design / Business Development / Local & Regional Finance team and others As FBP, the responsibilities include but not limited to; - Monthly Profit & Loss (P&L) analysis by customers / sites for stakeholders including insights - Business case and Financial model building & sparring with Product Head / Country Head - Contribution in Product FBP community in Mekong Area and Asia Pacific Region for best practice sharing & capability development of the community - Engagement in projects & other focal roles - Play a key role in business plan of the company and actively drive the business plan with key stakeholders - Work proactively to identify opportunities and drive transformation business growth initiatives Also, as a senior member of Finance, you are also expected to provide coaching & inspiration for the team to move towards the world-class Business Finance. Education & Experiences: - Language: Business level English - Education: Bachelor or Master degree in Business Administration, Finance or Controlling preferred - Experience: A combination or either of with at least 5 years' experience 1: Experience in Logistics & services industry with the relevant educational background, 2: Previous role as Finance planning & analysis, Finance Business Partnering roles, Product management, Corporate planning or equivalent Skills & Capabilities (in the order of importance): - Financial acumen: Understanding & telling stories based on Profit & Loss, Building Business case & Financial/investment model for decision making - Problem solving: Quickly capturing what business requires, providing relevant insights based on the best data available for decision making. Decomposing a complex problem into manageable pieces - Stakeholder management: Engaging with senior leaders, managing expectations and speaking-up & influencing without authority - Communication & presentation: Presenting in front of senior leaders & decision makers and getting your point come across in English - Business acumen: Understanding of Logistics & Services business - Microsoft Office suites: Advanced PowerPoint & Excel - SAP or Oracle or BI experience will be advantage Personal Characteristics: - Result oriented - Self-starter & ownership - Communicative - Can deal with pressure and move forward with ambiguity Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Role Scope and Impact - Works across functions to identify, shape, and deliver process improvement and transformation opportunities. - Provides expertise in TMW, Lean, structured problem solving, process standardization, and end-to-end optimization. - Partners with operational, customer, finance, supply chain, and technology stakeholders to turn business needs into executable initiatives. - Acts as a change agent and capability builder while supporting digitalization and automation through strong requirement definition and cross-functional coordination. Key Responsibilities / Critical Tasks 1. The Maersk Way - Drive deployment and adoption of TMW tools, standards, and methodologies across the Area, aligned to enterprise expectations and business priorities. - Implement and sustain MOS elements, standard ways of working, and structured problem-solving methods such as A3, Lean, and Kaizen. - Perform gap assessments and root cause analysis to define improvement roadmaps, priorities, and mitigation actions. - Coach teams and support Gemba walks, Kaizen events, and improvement workshops to embed continuous improvement disciplines. 2. Business Optimization & Implementation - Identify and prioritize high-impact improvement opportunities based on performance, risk, customer impact, and strategic priorities. - Lead end-to-end improvement initiatives using Lean, Six Sigma, and TMW methods, from opportunity framing through implementation and stabilization. - Conduct process assessments, value stream mapping, and workflow reviews to remove bottlenecks, waste, rework, and control gaps. - Support process and system implementations, including coordination of requirement collection, process mapping, test plans, deployment support, and change impact management. - Develop business cases, implementation plans, benefit tracking, and value realization mechanisms for improvement initiatives. - Facilitate cross-functional alignment, remove blockers, and ensure improved processes are standardized, scalable, and sustainable. 3. Capability Building & Change Enablement - Coach teams in applying continuous improvement tools and methodologies based on their maturity and needs. - Facilitate training, workshops, and knowledge sharing to strengthen Operational Excellence capability. - Act as a change agent to drive adoption of new processes, systems, and behaviors that reinforce ownership, collaboration, and accountability. 4. Digitalization, Innovation & Analytics (Enablement via Partnership) - Identify digitalization, automation, and analytics opportunities that reduce manual effort, close control gaps, and improve scalability. - Define business requirements and use cases for automation, workflows, dashboards, and reporting solutions. - Partner with Digitalization, Automation, and Data teams to design, test, and implement fit-for-purpose solutions. - Ensure solutions are embedded into operations and translated into sustained business value through data-driven improvement loops. Stakeholder Interfaces - Operational and frontline leadership teams across the Area. - Functional stakeholders across Operations, CX, SCM, Finance, Product, and Technology. - Digitalization, Automation, and Data teams responsible for solution realization and implementation support. - Other Operational Excellence practitioners and business transformation stakeholders involved in change delivery and capability development. Qualifications & Experience - Bachelor’s degree in Business, Engineering, Supply Chain, Operations, Logistics, or a related field; advanced study or certifications are an advantage. - Relevant experience in operational excellence, continuous improvement, process transformation, logistics, customer operations, supply chain, or financial operations. - Proven track record delivering end-to-end improvement initiatives with measurable business outcomes. - Practical experience in Lean, Six Sigma, A3, Kaizen, root cause analysis, value stream mapping, system implementation, and stakeholder facilitation. Capabilities / Core Competencies - Strong expertise in TMW and Operational Excellence methodologies including Lean, Six Sigma, A3, Kaizen, and DMAIC. - Strong analytical, problem-solving, and root cause identification skills with the ability to convert ambiguity into structured action. - Effective coaching, facilitation, change management, and stakeholder engagement skills in cross-functional environments. - Strong execution mindset with the ability to build business cases, track benefits, and sustain improvements. Performance Measures - TMW adoption and maturity progression across the Area. - Delivery of measurable improvement in efficiency, productivity, quality, process stability, and customer outcomes. - Sustainability and scalability of implemented improvements and operating standards. - Effectiveness of cross-functional transformation delivery and digital enablement outcomes. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. WHAT WE OFFER This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Key Responsibilities Trusted Partnership - Partner closely with Sales Representatives to support strategic customer accounts. - Align internally with cross-functional teams to deliver customer objectives and marketing strategies. - Build and maintain long-term, trust-based relationships with key customers. - Balance customer service activities with commercial support to maximize customer satisfaction and business growth. Customer Success & Issue Resolution - Understand customer business needs and recommend appropriate Maersk logistics solutions. - Support customer retention and achieve customer success KPIs. - Drive smooth implementation and execution of logistics solutions. - Proactively identify and resolve customer issues by collaborating with internal stakeholders. - Ensure timely resolution of customer inquiries and operational challenges. Commercial Process Management - Coordinate customer allocation requests and ensure commitments are fulfilled. - Support Ocean Tender activities in collaboration with Trade & Capacity Management (TCM). - Follow up on tenders as directed by Sales Representatives. - Coordinate Logistics RFI/RFP and contract processes for complex commercial opportunities. - Monitor contract renewals and ensure compliance with pricing policies and commercial guidelines. Qualifications - Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business, or a related field. - Minimum 2 years of experience in logistics, freight forwarding, shipping, or supply chain. - Good understanding of transportation and logistics products and services. - Intermediate English communication skills (spoken and written). - Strong customer service and relationship management skills. - Proficient in Microsoft Excel and PowerPoint. - Excellent stakeholder management and influencing skills. - Strong analytical, problem-solving, and organizational abilities. - Process-oriented with strong attention to detail. - Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment. - Team player with the ability to collaborate across multiple functions. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level performs work that is based on routines and any new knowledge is generally acquired through short explanations and simple instructions. Colleagues perform highly specific task or tasks of limited scope and responsibility that have well-defined processes and procedures and readily available instructions. The job requires little or no prior work experience within the functional area and the colleague is not expected to exercise independent judgment. Works under close supervision. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Has overall sales responsibility for customer relationships and performance of a small customer portfolio. Manages assigned customers and budget base; pursues and secures business in line with the business objectives. Probes and identifies customer needs and provides solutions. Builds a good understanding of target customers and the assigned account base. Communicates significant trends, rate changes and policies to assigned accounts. Researches and understands the territory to identify and establish business contacts with potential customers. Researches and analyses competitive and industry trends. Ensures customer relationship management tools are updated on time and are of excellent quality. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Health, Safety & Environment (HSE) includes roles that create and implement health, safety, occupational and environmental programs to prevent injuries and illnesses within the workplace and environmental accidents. Responsibilities include: inspecting workplace and environmental incidents and implementing corrective and preventative actions; ensuring compliance with internal and external HSE requirements and standards. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Key Responsibilities - Manage the current assigned portfolio, and mainly develop new customers; secure business and achieve objectives within the Sales Channel (for Air Freight, Trucking, Cross-border, Warehousing, etc.) - Build a good understanding and relationship with key and big customers/potential customers to get business opportunities - Build a good understanding of all service offerings to be able to offer integrated logistics solutions - Develop customer value propositions for appropriate business opportunities. Strive for consultative sales to distinguish market presence by effectively probing and identifying needs and suggesting solutions to help customers - Follow direction settings and stay on top of business signals to secure both long-term and short-term opportunities - Communicate significant trends, price fluctuation and policies to assigned portfolio - Work closely with Customer Service, Commercial Planning, Product and other related functions to ensure customer needs and market intelligence are updated and communicated. Coordinate and execute commercial approach in response to customer needs and the market situation - Research and understand the territory/verticals to identify and establish business contacts with potential customers - Ensure sales systems and reporting are precise and up to date for management tracking, analysis and planning Critical Competencies - At least 05 years’ professional experience as Business Development Manager / Field Sales or similar role(s) in logistics and services industry. - Proven track record of targeting, pursuing and winning large opportunities, through both personal and collaborative selling efforts, in tendered and non-tendered environments. - Language proficiency: Native Thais or Chinese level and Professional Chinese & English level. - Strong negotiation and project management skills - Strong working knowledge of the company’s products, competitive products and the market. - Deep understanding of the competitive landscape and can adjust approaches to customers as a result - Strong presence and ability to communicate/present/consult with C-level decision makers. - Ability to work independently or work in a team in a fast-paced international environment and cope with large-scale business challenges - Capable of building strong and lasting relationships and networks at multiple levels, focusing on decision makers and influencers, both locally and internationally - Well-developed communication, persuasiveness, influencing and presentation skills as well as ability to do needs evaluation and handle most common customer objections - Resilient, tenacious and persistent - Self-motivated and performance driven. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Asset Equipment Management includes jobs that plan and standardize lifecycle maintainance of equipment. They innovate, automate, and improve utilization, standardization and quality assurance of physical assets including: containers, assets operated at terminals/ports/harbours, assets operated in WnD (warehouses, scanners), assets for aviation (aircraft), and assets for land transportation (trucks, trains). This stream includes individual contributors typically working on-site, otherwise in a ""hands on"" environment, supporting daily business operations activities. The Frontline career stream covers people in skilled or entry-level operator jobs often providing services directly for the benefit of our customers e.g. transporting and loading/unloading cargo, fulfilling orders, etc. The majority of time is spent delivering specific operational or technical services or activities, typically under supervision, in accordance with established schedules and standards (e.g. SOPs, quality standards, HSE regulations). Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
POSITION SUMMARY • Work with Area Head of Local Product & Operations and Procurement to set the strategic direction for Supplier Management. • Responsible to manage our supplier performance and compliance, make sure that on time delivery, visibility elements, capacity, split of volumes, payments and other mutual obligations are safeguarded and delivery as contracted. • Structure, staff and manage the Area supplier Management team to run the delivery business efficiently in accordance with defined product commitments. • Lead the supplier management team on Maersk’s transformation journey through adoption of new ways of working with an emphasis on digital-driven habits. WHO WE ARE Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. WHAT WE OFFER This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Working location: Ho Chi Minh City, Vietnam OR Bangkok, Thailand KEY RESPONSIBILITIES Drive Supplier Management functional outcomes - Lead & execute Vendors Strategy - Monitor service quality (OTD, Data Exchange, Visibility, etc) of Supplier across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance. - Monitor service quality of Maersk (Allocations, Payment, integrations, response quality, etc) and act on non-compliance. - Drive onboarding of current Suppliers to policies, tools& platform and other operational items. - Drive compliance from Suppliers to Maersk required standards as supplier portal, digital integrations, payment policies and other operational activities. - Together with procurement, ensure specific obligations from Maersk are implemented across relevant teams (DEL, P2P, CX, etc) - Manage Supplier Relationship Develop and sustain a capable Vendor Management team - Build a team with a strong orientation towards delivering superior customer outcomes though efficient high quality delivery networks - Attract and develop talent capable of collaborating and working in a matrix environment with multiple dotted lines - Ensure team is equipped to operate in line with global policies, safety standards and local regulations (incl. training, coaching, development) - Manage performance across the elements in scope and ensure goals and targets are met - Create an environment for colleagues to grow and thrive, through empowerment, engagement & trust Drive Cost to Serve focus - Review and audit how Supplier allocation performed to ensure alignment with Product, Operations and Procurement direction setting, to raise any deviation for action. - Ensures Suppliers adopt Maersk requirements related to payment standards based on FIN guidance - Constantly feed timely market and customer information back to Organization - Share Supplier performance and compliance with organization CRITICAL COMPETENCIES - At least 07 - 10 years’ professional experience in Supplier/Vendor or Procurement Management role(s) in complex matrix organisation(s). - A strong understanding and knowledge of the local logistics market and experience in Transportation Management System is a plus. - Logistics or supply chain management experience is a big plus. - Language proficiency: Native Vietnamese / Thais level and Professional English level. - Stakeholder Management - Ability to build Collaborative Relationship - Data Savvy - Result Orientation - Influence without authority - Proactiveness - Responsible #LI-DNI Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Key Responsibilities Delivery as per Area Budget - Lead and set direction for the sales team according to budget, covering delivery of Ocean and LNS volumes, revenue growth, and profit optimization - Coach and drive the sales team to sell and grow all products - Define and set targets for sales incentives together with Sales FBP Business Target Management - Define and deliver changes to business targets based on market and asset view - Activate the Capacity and Campaign functions to formalize commercial plans Customer Satisfaction - Actively monitor local NPS across segments and drive local initiatives to improve customer satisfaction for all local accounts Stakeholder Management - Manage stakeholders across area, regional, and global functions - Actively provide feedback to product teams based on customer feedback and insights - Feed Business Development Managers with relevant leads Team Development - Build and develop a world-class sales team - Ensure succession plans are in place for key roles, including own role - Coach direct reports for success and development - Manage local and global engagement Key Qualifications - Bachelor’s degree in Business, Logistics, Supply Chain, or a related field - Minimum 7–10 years of experience in sales or commercial roles within logistics, shipping, or supply chain industries - Proven experience leading and developing sales teams in a matrix or international environment - Strong understanding of Ocean and LNS products and integrated logistics solutions - Solid commercial and financial acumen, including budget ownership and performance management - Demonstrated ability to drive sales performance, revenue growth, and profitability - Strong strategic thinking with the ability to translate strategy into executable commercial plans - Excellent sales, negotiation, and stakeholder management skills - Ability to engage and influence senior internal and external stakeholders - Experience working closely with cross-functional teams at local, regional, and global levels - Strong leadership, coaching, and people development capabilities - Resilient, performance-driven, and customer-focused mindset - Fluent in English and Thai native-speaking. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].