Job Description At Etihad, every exceptional journey begins on the ground. Our Premium Lounge is where hospitality, service excellence and leadership come together to create memorable experiences for guests before they board. We are looking for an experienced Lounge Supervisor to lead our Premium Lounge team in Bangkok, Thailand, ensuring the highest standards of service, hospitality and performance are delivered every day. This is an opportunity to take the next step in your career, driving guest satisfaction and upholding the premium standards that define the Etihad experience. As we continue our ambitious growth journey, you'll be part of a global airline that values excellence, innovation and exceptional guest experience. What does this mean for you? - Lead and inspire a team in a premium hospitality environment at one of Asia's busiest international airports - Drive service excellence and create memorable experiences for guests travelling across our global network - Play a key role in achieving guest satisfaction and performance targets - Join one of the world's fastest-growing airlines with exciting opportunities for career growth and development - Enjoy a competitive salary and comprehensive benefits package Your role - Lead the day-to-day operation of the Etihad Premium Lounge, ensuring consistent delivery of service, hospitality and operational standards - Drive lounge performance by achieving guest satisfaction, NPS and operational targets while maintaining a premium guest experience - Oversee supplier and service provider performance, ensuring compliance with quality, hygiene, inventory and operational standards - Manage lounge budgets, control expenditure and identify opportunities to generate additional revenue through ancillary sales and third-party airline partnerships - Build and maintain strong relationships with airport authorities and key operational stakeholders - Investigate guest feedback and complaints, ensuring timely resolution and implementation of corrective actions where required - Proactively engage with guests to understand their needs and identify opportunities to continuously enhance the lounge experience - Ensure all lounge administration, reporting and operational processes are completed accurately and in a timely manner Qualifications - High school certificate - Minimum 3 years of experience in an airline, airport lounge, hotel, hospitality or customer service environment - Minimum 1 year of experience in a supervisory or team leadership role - Fluent in written and spoken English (C1 level or above) - Proven ability to lead, motivate and develop frontline teams - Strong guest service, communication and stakeholder management skills - High standards of personal presentation and professionalism Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Job Description Acts as a subject matter expert in line maintenance engineering, resolving technical defects, validating work within authorization limits, and coordinating aircraft release activity so scheduled operations remain safe, compliant, and reliable. The role strengthens turnaround performance by applying approved maintenance data, maintaining accurate technical records, and improving the readiness of engineering information, tooling, and facilities across the line maintenance environment. Accountabilities - Coordinate assigned line maintenance work during the shift, prioritize defects and scheduled inputs, and align certified resources, tooling, and technical data so aircraft are returned to service safely, on time, and in accordance with approved maintenance data and release requirements - Review effectivity, revision status, and task instructions before work starts, then verify completed work within authorization limits, certify where permitted, and confirm logbooks, worksheets, and release records are complete, accurate, and submitted on time for traceable aircraft handover to the relevant technical record system - Analyze recurring defects, technical trends, and maintenance history to identify root causes, recommend corrective action, and escalate issues that require engineering, planning, or maintenance control intervention to protect aircraft availability and reduce repeat findings - Maintain compliance with safety management, human factors, EWIS, fuel tank safety, and company procedures by applying risk controls, reporting hazards promptly, and reinforcing disciplined maintenance practices across the work area during troubleshooting and rectification activity - Organize the readiness of technical facilities, aircraft engineering library material, tooling, and ground support equipment so the team works from current information in an orderly, traceable environment that can withstand audit and operational review - Provide technical guidance on task familiarization, practical standards, and quality expectations, and assess capability gaps or training needs that strengthen shift performance, repeat defect prevention, and overall maintenance reliability within the line maintenance team Qualifications Education: Bachelor's degree in Aeronautical, Mechanical, Electrical, or related engineering discipline, or an equivalent tertiary technical qualification that supports chartered engineer membership eligibility Experience: 8+ years in line or base maintenance, including defect troubleshooting, certification support, and approved maintenance data application Experience coordinating technical work or providing subject matter guidance in an operational line maintenance environment Fluent in English, written and spoken; Arabic is an advantage Certifications & Licenses: • Tertiary Qualifications that meet the eligibility requirements for membership as a chartered engineer • Safety Training (Human Factor) • Electrical Wiring Interconnection System (EWIs) Certificate • Fuel Tank Safety Certificate (FTS) Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Job Description At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at Bangkok, Thailand. This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircrafts and 125+ destinations, you'll be part of a global airline with ambition, standards and opportunities to match your own. What does this mean for you - Deliver premium hospitality in one of the world's busiest international airports - Create memorable experiences for guests travelling across our global network - Join one of the world's fastest-growing airlines - Grow your career in a premium, service-led environment - Competitive salary and comprehensive benefits Your role - Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets - Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey - Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalized support across reception, concierge and hospitality services - Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date - Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met, and any issues are quickly resolved - Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience Qualifications - Minimum age of 21 at the time of application - High school certificate - Minimum 1 year of experience in an airline, premium lounge or hotel customer service & hospitality role - Fluent in written and spoken English (C1 level or above) - Positive, confident, flexible and approachable attitude - High standard of personal grooming, presentation and professionalism Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Job Description Lead the implementation of sales plans and programs across a widespread area of responsibility or cluster of countries, to ensure consistent growth and achievement of overall Etihad's sales and cluster revenue targets. Manages a team of country managers and sales managers. SPECIFIC RESPONSIBILITIES - Participate in defining sales strategy and objectives to ensure alignment with overall Etihad's objectives and external trends. - Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached. - Define area sales targets and possible channels to be used to ensure consistent contribution to overall Etihad results - Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions. - Manage the overall direction and coordination of the team to achieve agreed sales targets. - Develop and implement sales and marketing initiatives to ensure key revenue targets are met - Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients - Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy - Liaise with local governmental authorities to ensure compliance with all local regulations and policies - Engage with Etihad's partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities - Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities - Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions - Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company's long term direction - Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments - Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues - Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets Qualifications Education & Experience - Bachelor's degree with a minimum of 7-10 years experience in relevant field managerial experience. - Have led teams with regional/multi-country scope - Experience with major or regional airlines, GDS providers, or large travel corporations - Airline or aviation-specific training (IATA, commercial aviation strategy, etc.) - Proven success in driving revenue and market growth Only candidates that are eligible to live and work in Bangkok should apply Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.