Thaksaphorn Prayoon

About

Platform Operations Specialist with 5 years of experience in marketplace operations, campaign auditing, merchant support, platform compliance, and multi-channel sales. Skilled in coordinating cross-functional workflows, maintaining data accuracy, resolving escalations, and meeting SOP and SLA requirements. Proven ability to support high-volume operations and deliver consistent service quality. Three-time Best Performer with strong analytical, problem-solving, and coordination skills.

Experience

1. Intern, Human Resources Development
   Science and Technology Park
   2019-12 — 2020-03 · Chiang Mai

   - Managed and updated employee databases and time-attendance records with high accuracy, ensuring data integrity across internal systems. - Supported the recruitment process by preparing candidate documentation and coordinating interview schedules. - Summarized key HR and operational data for regular management reports. - Assisted in planning and coordinating internal HR activities and employee events.

2. Sales Administration
   DSDN Co.
   2020-11 — 2021-03 · Bangkok

   - Managed daily multi-channel orders and customer inquiries via LINE OA, Facebook, and Instagram. - Resolved customer feedback and product or service issues to maintain customer satisfaction. - Coordinated with production and logistics teams to track order fulfillment and ensure on-time delivery. - Compiled and reported daily sales performance data to support operational decision-making.

3. Sales & Marketing Administration
   Amata Innovation
   2021-04 — 2021-06 · Bangkok

   - Managed online order processing and customer service across multiple e-commerce and sales channels (Line OA, Facebook, IG). - Supported marketing activities by managing promotional campaigns and plans to expand the customer base and drive sales. - Maintained accurate sales reports, order records, and customer databases to ensure operational data integrity. - Coordinated with inventory and logistics teams to track fulfillment, resolve issues, and ensure on-time delivery.

4. Merchant Support Operations
   ShopeePay
   2021-09 — 2022-07 · Bangkok

   - Managed end-to-end merchant onboarding, including documentation, account verification, activation, and platform configuration. - Maintained accurate merchant data, customized rates, promotional codes, transaction settings, and operational records. - Conducted daily quality checks and resolved account, transaction, and system-related operational issues. - Investigated escalations and collaborated with cross-functional teams to improve workflows and ensure timely resolution.

5. Process Approval Specialist
   Central JD Commerce
   2022-09 — 2022-12 · Bangkok

   - Audited and approved PO, promotion, coupon, rate plan, and inventory configurations on the e-commerce platform. - Reviewed campaign pages and promotional pricing to ensure accuracy, quality, and policy compliance. - Monitored product availability and campaign performance to support operational and GMV goals. - Prepared audit reports and coordinated with internal teams to resolve system and configuration issues. - Partnered with internal teams to align on platform policy updates and supported improvements to campaign approval workflows.

6. Community Content Management Specialist
   TikTok Technologies
   2023-05 — 2026-08 · Bangkok

   - Reviewed content and products in TikTok LIVE to ensure compliance with platform policies, community guidelines, and applicable regulatory requirements. - Reviewed high-priority product and platform cases, identified policy or operational issues, and delivered accurate resolutions within established SLAs. - Coordinated with cross-functional teams to resolve user, and operational cases, ensuring timely end-to-end case management. - Partnered with supervisors to develop, update, and implement content safety standards, operational guidelines, and SOPs. - Analyzed platform activity, user behavior, and operational trends to identify risks and support improvements to user experience.

Education

1. Chiang Mai University
   Bachelor of Science · Industrial and Organizational Psychology
   2016-08 — 2020-05

Skills