ภัทราพร แซ่ลิ้ม

About

Business Analyst with experience in business requirement gathering, business analysis, UAT coordination, and project documentation. Strong foundation in manual testing and quality assurance, with hands-on experience supporting end users, managing defect resolution, and collaborating with business users and vendors to deliver high-quality solutions.

Experience

1. Software Tester / Support system
   iTos Consulting Co., Ltd.
   2023-09 — 2024-12

   Performed manual testing on the Loan system modules, including Loan, Insurance, Insurance Broker, Payment, Cash Receive, Custodian, and Accounting, in SIT and UAT environments. Conducted manual testing for various reports in each module. Performed UI testing to customize the system. Prepared relevant documentation, including test plans, test cases, test scripts, user manuals, test data, test results, flowcharts, sign-off documents, issue reports, and change requirement (CR) documentation. Logged defects and tracked programmers’ fixes using Azure DevOps. Created data for demo projects and designed screen mockups. Participated in requirements gathering sessions with the team and analyzed user requirements. Supported users with system-related questions and issues. Identified software defects and proposed effective solutions. Communicated project updates with the team.

2. Business Analyst / Quality Assurance, IT
   Falcon Insurance
   2024-12 — 2026-05

   Took ownership of assigned projects and coordinated with IT teams, users, vendors, and developers. Gathered and analyzed business and user requirements. Monitored project progress, communicated updates to stakeholders. Prepared purchase requisitions (PR) for projects. Performed manual testing in SIT and UAT environments. Created relevant documentation, including requirements, test plans, test cases, test scripts, test data, test results, flowcharts, user manuals, and user sign-off documents. Conducted UAT sessions with users. Conducted system training sessions and system demonstrations for users. Logged and tracked defects using JIRA and managed supporting documents in Confluence. Designed mock-up screens for system enhancements. Provided system support to users and resolved system issues. Identified software defects and proposed effective solutions.

3. Senior Associate Business Analyst
   TNext Company Limited (Thanachat)
   2026-06 — Present

   Gathered and analyzed business requirements with business users. Facilitated requirement workshops and coordinated with business users and vendors. Assisted in preparing Business Requirements Documents (BRDs). Designed UAT test scenarios and test cases, and coordinated UAT testing schedules. Facilitated UAT by supporting end users, tracking testing progress, logging defects, and coordinating with vendors. Analyzed defects, validated fixes with business users, and coordinated with vendors to ensure timely resolution. Reviewed system functionalities and validated delivered features against business requirements. Conducted daily project status meetings with the Project Manager and project stakeholders.

Education

1. Nakhon Pathom Rajabhat University
   Bachelor of Education · English
   2017-01 — 2021-12
2. Nakhon Pathom Rajabhat University
   Bachelor of Science · Computer Technology
   2022-01 — 2025-12

Skills

Role preferences

Open to roles

Business Analyst, Software Tester, Manual Tester