Pirunrat Nathchayanonth (Yori)

About

Operations and marketing professional with a strong track record of driving efficiency, aligning stakeholders, and supporting senior leadership in fast-paced environments. Known for building structure, improving workflows, and enabling teams to operate with clarity and efficiency.

Experience

1. Flight Attendant
   Etihad, Thai Air Asia, Royal Jordanian
   2012-01 — 2020-01

   Delivered premium customer experience, ensuring compliance with safety and security standards.

2. Personal Assistant / Client Coordinator
   Enliven Health Concierge
   2021-01 — 2022-01

   Involved in a boutique healthcare service, ensuring clients experienced seamless care journeys.

3. Director of Operations
   The Hippo Group Ltd.
   2023-01 — 2025-01

   Progressed from Executive Assistant to Director of Operations, leading key functions including budgeting, recruitment, staff training, and customer operations.

4. Marketing Executive
   Yum Restaurants International (Thailand) Co., Ltd.
   2023-01 — 2026-07

   Oversee operations across the Marketing and Food Innovation & Technology teams, controlling 2.6M THB in combined G&A and operational budgets. Ensure efficient campaign execution, financial control, and cross-functional alignment.

5. Business Ops Manager
   Flying Tiger Hospitality
   2026-08 — Present

   Hospitality Management Services ​Corporate Governance & Compliance: Serve as registered Local Director for 4 subsidiary entities. Draft internal company policies and coordinate all governance documentation with external legal counsel to maintain full organizational compliance. ​Process Automation & Workflow Optimization: Design and implement custom automation systems to streamline internal workflows, reduce manual processing time, and optimize administrative efficiency. ​Cash Flow & Expense Management: Oversee operational fund allocation, vendor payouts, and routine expense disbursements to ensure optimal liquidity across business. ​End-to-End Office & Facilities Management: Direct day-to-day administrative operations, office maintenance, and executive support routines to maintain cross-functional workflow continuity. ​Pre-Opening Procurement & Sourcing: Identify, evaluate, and source materials, fixtures, and operational supplies required for new hospitality/restaurant pre-opening launches. ​Stakeholder & Relationship Management: Act as primary liaison across key external and internal stakeholders, including commercial landlords, vendor networks, and operational teams. ​Executive & Special Project Support: Facilitate high-priority Director support, including personal administrative matters, specialized visa applications, and custom culinary/R&D recipe execution.

Education

1. Chulalongkorn University
   BA · Communication Arts

Skills

Role preferences

Open to roles

Business Manager, Operations Manager, Business Development