Customer Success Associate (Sustainability) Location: Remote (Vietnam, Indonesia, Malaysia, India, Bangladesh, or the Philippines) Reports to: Regional Lead, APAC About Worldly Worldly is the world's most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. About The Role Worldly is seeking a Customer Success Associate to support the APAC Customer Success team across customer data operations, customer program delivery, training, and platform support. The role is responsible for managing customers' supplier lists and verifying data accuracy, supporting service cadences for customers in different subscriptions, delivering training to APAC customers, and handling platform/brand’s requirements enquiries. The role reports to the Regional Lead and works closely with other members of the Customer Success team across time zones. The ideal candidate is detail-oriented, comfortable working with large data sets, a confident communicator in front of customers, and interested in retail supply chains and ESG reporting. What You'll Do 1. Customer data operations - Manage and maintain detailed record-keeping of customers' supplier lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis - Compile, verify accuracy, and sort information according to priorities to prepare source data for platform import - Review data for deficiencies or errors, correct any incompatibilities where possible, and check the output - Import data to the Worldly platform on behalf of customers - Send templated emails on behalf of customers - Store completed work in designated locations and perform backup operations - Respond to queries for information and access relevant files 2. Customer program & cadence support - Support facility list management, cadence setup & management, adoption emails, and reporting needs for ImpactService customers - Independent service delivery to customers in Platform Access subscription - Manage recurring customer deliverables (e.g., MWL updates) with CS Ninjas Team - Manage email cadences in HubSpot for customer adoption programs - Data / deck preparation for End-of-Cadence Meetings with assigned accounts - Consolidate and visualize platform data into presentation materials 3. Training & events - Deliver training sessions and host office hours for APAC customers - Manage training-related emails e.g., invitation and follow-up emails - Handle training/office hours follow-up: surveys, uploading recordings to the guidance site, collecting and answering Q&A, analyzing survey results - Report on training KPIs - Schedule training and office hours sessions in the CS Zoom account - Represent Worldly at industry events in APAC 4. Support & ticketing - Answer platform/brand’s requirements enquiries — deadlines, verification booking for Higg FEM and Higg FSLM, especially accounts-related 5. Translation & localization - Organize translation of training and guidance content 6. Team & workflow support - Assist Regional Lead in overseeing and shaping the CS Support Ninja workflow - Support onboarding, training & supervising CS Support Ninjas - Support UAT testing of (adoption, analytics, supply impacts) - Flexible to attend internal meetings in different time zones when required We'd like To See - Large data handling experience (preferred)Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc. - Accuracy and attention to detail — essential - Propensity to problem-solve proactively and find solutions for potential problems or errors that have been identified - Ability to concentrate for lengthy periods and perform accurately with adequate speed - - Confident presenter and communicator for customer-facing setup - Ability to collaborate with cross-functional teams It Helps If You Have - Experience with HubSpot or other CRM technologies - Experience with Slack - 1+ years of technical SaaS environment product support experience - Bachelor's degree - Knowledge of retail supply chains - Interest in ESG reporting & similar with Higg Index Tools - Experience in customer service - Fluency in English plus a regional language (e.g. Mandarin, Vietnamese) What We Can Offer You - Comprehensive benefits offerings. 100% employee premium covered by Worldly. - Growth Opportunities - Equipment Stipends - Unlimited PTO - Paid company holidays Life at Worldly Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level. Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals. Benefits and perks - Earn a competitive salary and performance-based bonuses; healthcare and retirement matching - Office stipend to get the supplies you need - Flexible time off — take the time you need to recharge; our culture encourages team members to explore and rest to be their best selves - We're remote, not lonely — join the culture committee, coffee chats, or a variety of other interest groups Travel Notice Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events. Equity Statement We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect. Compensation Annual Salary - $15,000 - $25,000 USD Annual Bonus Plan Work-From-Home Stipends *Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process. **For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.
Product Marketing Manager, Supplier Network Growth Location: Remote - Hong Kong, China, Vietnam, Thailand About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story. About The Role This role sits at the center of Worldly's supplier side business, in the region where most of the network actually lives. East and Southeast Asia is home to tens of thousands of the manufacturers on the Worldly platform. How well we reach them, how easy we make it to join and get value, and how clearly we tell them what's in it for them, all of that runs through this seat. You'll own the marketing that helps suppliers find Worldly, buy in, get onboarded, and stay. You'll make the global message land in local markets. And you'll be the person making sure the supplier voice shows up in how we position, build, and sell. The supplier purchase experience is a direct revenue driver, so the words, the flow, and the in-product messaging all move the numbers. You'll report to the Senior Director, Product Marketing and work shoulder to shoulder with the Regional Supplier Engagement and Lifecycle teams in Hong Kong. What You'll Do - Own positioning and messaging for the global supplier audience: the factories, manufacturers, vendors, and others who buy and complete assessments on Worldly. - Drive the supplier purchase and onboarding experience. Suppliers buy through Worldly directly, so you'll help reduce friction and lift the rate at which they find us, buy, and finish their first assessment. - Make the value obvious and specific. One assessment that satisfies many brand customers. Less time lost to repeat audits. A path to win new business with the 350+ buyers already on the network. Your job is to make that real, not abstract. - Adapt the global message for local markets. Translate, localize, and reshape so it's culturally relevant and lands the way it should across the region's biggest supplier markets. - Produce supplier content and enablement at volume using AI-assisted workflows. Onboarding emails, success stories, assessment guidance, in-product copy, partner materials. You'll build and run these workflows yourself, not wait in a queue. - Bring the region back to the team. Stay close to suppliers and the people who serve them, and feed what you learn into positioning, our buyer intelligence practice, and the product roadmap. - Partner across functions and time zones with Regional Supplier Engagement, Lifecycle, Demand Generation, Growth, and Product. - Support association and partner co-marketing in region, including work with the industry bodies that shape how suppliers think about assessments and standards. We'd Like to See - Minimum 6 years in product marketing or an adjacent go-to-market role (content, demand, lifecycle, partner, or community marketing) in B2B SaaS, B2B ecommerce, or a related industry. - Experience in consumer goods supply chains, and manufacturing. - Proven track record of directly increasing revenue and ecommerce sales with marketing programs that target business customers. - Experience serving as a strategic voice of the customer within product development cycles — influencing roadmap decisions, feature prioritization, and go-to-market strategy - Fluent in English plus at least one relevant regional language. - A strong writer and editor in English and one additional regional language who can take technical, regulatory, or data-heavy material and make it clear, useful, and human. - Comfortable with data. You can read it, question it, and turn it into a story and an argument. - AI-fluent, or hungry to be. You already build AI-assisted workflows for research, drafting, and enablement, or you're eager to learn fast. This is how the team works, not a side experiment. - A real collaborator who works well across functions, cultures, and time zones. It Helps If You Have - Localization or multi-market marketing experience. - eCommerce or self-serve purchase experience. - Mandarin is a strong plus given how much of our supplier network is in China. Why This Role You'll own a motion that's core to the business, in the region where the network lives. You'll have real scope, not a narrow lane. And you'll help build an AI-native way of working on a team that's actively reinventing how marketing operates. If you want work that shows up in the numbers and shapes how a category leader grows, this is it. What We Can Offer You - Comprehensive benefits offerings. 100% employee premium covered by Worldly. - Growth Opportunities - Equipment Stipends - Unlimited PTO - Paid company holidays Life at Worldly Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level. Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals. Benefits and Perks - Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees. - Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays. - Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves. - We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups. Equity Statement We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect. Compensation Annual Salary - Hong Kong: $40,000 - $48,000 USD - Thailand and Vietnam: $28,000 - $40,000 USD - China: $40,000 - $48,000 USD Annual Bonus Plan Work-From-Home Stipends *Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process. **For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.