Fulfilment Executive – Thailand About the Role We are looking for a proactive, detail-oriented, and reliable Fulfilment Executive to join our Thailand office. You will own end-to-end fulfilment operations — collecting diamonds, gemstones and jewellery from suppliers, preparing and dispatching shipments, tracking carriers, and processing returns — ensuring items flow in and out of the office with minimal delays and to a high standard. This is an on-site role based in our Thailand office, working closely with suppliers, carriers, and internal teams to keep the fulfilment process running smoothly, and requires the ability to thrive in a fast-evolving, high-growth startup environment. About Us Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai. Nivoda is the go-to marketplace for the global diamond and jewellery industry. What You'll Do • Manage day-to-day operations of the Thailand office, ensuring smooth and efficient fulfilment processes • Coordinate with suppliers and internal stakeholders on the collection of diamonds, jewellery, and gemstones • Collect diamonds, gemstones and jewellery from local suppliers and prepare items for shipment • Identify discrepancies between products received and purchase order specifications (stone quality, metal type, certificates, etc.) • Create inter hub & last mile shipments on the Nivoda platform • Receive consolidated shipments via Brinks, UPS, FedEx, etc., and mark orders as received in the Nivoda system • Liaise with suppliers on shipment queries and forward invoices to the finance team • Follow up with carriers (Brinks, FedEx, UPS, etc.) on shipment delays • Coordinate with brokers/customs regarding on-time shipment clearance • Process returned diamonds and jewellery from customers • Assist customer support teams with shipping queries, order updates, and urgent delivery requests • Handle general administrative tasks as needed • Contribute to the continuous improvement of local office processes and workflows What You'll Need • Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems • Experience managing stock or inventory of high-value products • Good written and spoken English & Thai communication • Strong attention to detail • High levels of honesty, professionalism, and integrity • Valid driving license Good to Have • Diamond/Jewellery QC experience What You'll Get • Opportunity to join a fast-growing global company • Exposure to international operations and best practices • Unlimited holiday • A dynamic, collaborative, and supportive work environment • Travel expense reimbursement
Junior Fulfilment Executive – Thailand About the Role We are looking for a proactive, detail-oriented, and reliable Junior Fulfilment Executive to join our Thailand office. You will act as the runner between our two Thailand offices, collecting diamonds and gemstones from suppliers, coordinating collections, and moving goods safely and securely between offices. Alongside this, you will assist the Fulfilment Executive with day-to-day fulfilment operations. This is an on-site role based in our Thailand offices, working closely with suppliers, carriers, and internal teams to keep the fulfilment process running smoothly, and requires the ability to thrive in a fast-evolving, high-growth startup environment. About Us Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai. Nivoda is the go-to marketplace for the global diamond and jewellery industry. What You'll Do • Act as the runner between Nivoda's two Thailand offices, ensuring diamonds and gemstones are moved safely, securely, and on time • Collect diamonds and gemstones from local suppliers for onward processing • Coordinate collection schedules with suppliers and internal teams • Maintain proper chain-of-custody and documentation while transporting goods between offices • Assist the Fulfilment Executive with day-to-day fulfilment operations, including shipment preparation, dispatch, and returns processing • Support with receiving shipments and marking orders as received in the Nivoda system • Follow up with carriers (Brinks, FedEx, UPS, etc.) on shipment delays as needed • Assist customer support teams with shipping queries, order updates, and urgent delivery requests • Handle general administrative tasks as needed What You'll Need • 1–2 years of relevant experience • Strong attention to detail • Good written and spoken English communication • Knowledge of logistics and carriers (Brinks, FedEx, UPS, etc.) • High levels of honesty, professionalism, and integrity • Valid driving license What You'll Get • Opportunity to join a fast-growing global company • Exposure to international operations and best practices • Unlimited holiday • A dynamic, collaborative, and supportive work environment • Travel expense reimbursement
Business Development Executive – Bangkok Location: Bangkok (On-site) Department: Fulfilment Shift: General Reports to: Category Lead- Gemstones, Indirectly reporting to Senior Manager- Media Ops About Nivoda Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. With operations spanning multiple regions, Nivoda enables businesses to grow profitably by minimizing inventory risks and optimizing the supply chain. Our commitment to excellence, transparency, and innovation drives every part of our business — from supplier relationships to customer success. About the Role As a Business Development Executive, you will play a critical role in driving supplier growth, operational efficiency, and process excellence from our new Bangkok office. You will manage and grow supplier relationships, ensure seamless operational execution, and uphold quality and compliance standards across the gemstone category. This role is both strategic and operational, combining supplier development, data-driven performance management, and hands-on leadership of the new Bangkok operations team Key Responsibilities: Supplier Development & Business Growth - Identify, onboard, and manage high-quality gemstone suppliers aligned with Nivoda’s standards. - Build strong, consultative relationships with suppliers, acting as their primary contact to drive engagement and revenue growth. - Guide suppliers in optimizing their product listings, pricing, quality, and availability to meet platform demand. - Support suppliers through proactive communication, media checks, quality verification, and inventory alignment. - Use data insights to assess supplier performance, identify growth opportunities, and implement category-level strategies to improve sales and fulfillment rates. - Drive suppliers toward meeting revenue targets through assortment optimization, inventory health, and performance improvements. Team Leadership & Development - Lead, mentor, and motivate the Bangkok operations team to achieve organizational goals. - Conduct regular performance reviews, skill development sessions, and cross-training. - Foster a collaborative, high-performance culture focused on accountability and continuous improvement. - Recruit and train new team members, ensuring strong alignment with company values and processes. Quality, Compliance & Cross-Functional Collaboration - Partner with the global category, product, and tech teams to align on strategic objectives. - Maintain high-quality standards across supplier media, pricing, and gemstone authenticity. - Minimize return rates and customer complaints through proactive quality assurance. - Contribute to process and system enhancements that improve supplier experience and operational efficiency. Qualifications & Experience - Bachelor’s degree in Business, Operations, Marketing, or related field (or equivalent experience). - 3+ years of work experience. - Proven success in supplier management, operations, or B2B e-commerce. - Strong communication and relationship-building skills with a consultative, data-driven mindset. - High attention to detail, integrity, and a transparent approach to working with gemstones. - Proficiency in MS Office, reporting tools, and general business software. - Strong organizational skills with the ability to multitask and prioritize effectively. - Hands-on, proactive approach with a “can-do” attitude — takes ownership and drives results. Perks & Benefits - Opportunity to shape and optimize supplier operations in a fast-growing global company. - Significant ownership and visibility across supplier development and operational excellence. - Collaborative, international work environment with professional growth potential. - Unlimited leave policy and statutory benefits. - Great company culture centered on innovation, trust, and respect.
Designation: Operations Associate (Media) Experience: 0-2 years Location: Bangkok (Work from Office) About Nivoda: Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. To know more about us, please visit www.nivoda.com What you'll do: Responsibilities include but are not limited to: - Handle day to day operations of photography machines - Follow the guidelines and SOPs - (Media)Record keeping - Ensure efficient operations/maintenance of machines What you'll need: - Quick witted - Self-motivated/can-do attitude - Great Attention to detail - Can follow steps and guidelines diligently. - Good English, written and verbal will be an added bonus. - Understanding of gems would be beneficial. - Flexible to work in extended hours. What you'll get: - Dynamic working environment in an extremely fast-growing company - Work in an international environment - Ample experience to grow and learn. - A great company culture. - Group Health Insurance policy - Unlimited holiday allowance