Location: Bangkok, Thailand Join Lonza’s Capsule & Health Ingredients (CHI) team and drive impactful marketing initiatives across Southeast Asia and Emerging Markets. As Marketing Manager, you will develop and execute regional marketing strategies, deliver engaging campaigns and strengthen customer relationships to support commercial growth. What you will get - An agile career and dynamic working culture. - An inclusive and ethical workplace. - Compensation programs that recognize high performance. - Opportunities to collaborate with global and regional teams. - Ongoing learning and professional development opportunities. - The opportunity to shape marketing strategies across diverse markets. - Access to Lonza's global benefits: https://www.lonza.com/careers/benefits. What you will do - Develop and execute regional marketing strategies and annual plans aligned with commercial priorities. - Lead integrated marketing campaigns across digital, events, webinars, workshops and customer engagement programs. - Leverage market intelligence, customer insights and commercial data to identify opportunities and drive demand generation. - Translate technical product features into compelling customer-focused messaging and value propositions. - Develop and localize marketing content, ensuring brand consistency and alignment with regional market needs. - Track campaign performance, measure KPIs and optimize marketing effectiveness. - Partner with Sales, R&D, Product Management and global teams to support customer initiatives, commercial training and regional projects. What we are looking for - Bachelor's degree in Business, Marketing, Pharmacy, Chemistry or a related discipline; a Master's degree is an advantage. - Strong experience in B2B marketing, regional marketing strategy and campaign execution. - Experience in nutraceuticals, health ingredients, food, pharmaceuticals or related industries; e-commerce exposure is an advantage. - Proven ability to execute integrated digital and offline marketing campaigns and customer engagement programs. - Strong analytical skills with experience leveraging market insights, campaign KPIs and customer data. - Excellent communication, presentation and stakeholder management skills, with the ability to simplify technical information into compelling marketing messages. - Collaborative and proactive team player, comfortable working across multicultural, cross-functional and regional teams. About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now.
As a Regional Customer Interface Quality Manager (SEA & AU/NZ), you will serve as the primary Quality interface between Commercial teams and customers across Southeast Asia and Australia/New Zealand and Lonza’s CHI manufacturing network. You will be responsible for ensuring customer Quality requirements, inquiries, technical requests, complaints and escalations are effectively coordinated and resolved in a timely and compliant manner. Acting as the Voice of the Customer, you will work across a regional, cross-functional environment to drive quality improvements and strengthen customer partnerships. This is a fully site‑based role. Working together in person supports close, real‑time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards. What you’ll get - An agile career and dynamic working culture. - An inclusive and ethical workplace. - Compensation programs that recognize high performance. - A variety of benefits dependent on role and location. - The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits. What you’ll do: - Serve as the primary Quality point of contact for Commercial teams and customers across SEA and AU/NZ. - Partner with Commercial teams to understand and address customer Quality requirements, inquiries and technical requests. - Coordinate timely and accurate responses to customer Quality inquiries in accordance with Lonza Quality standards and applicable regulatory requirements. - Act as the key Quality liaison between Commercial teams, customers and CHI manufacturing sites across the regional network. - Coordinate customer Quality complaints, escalations and investigations, ensuring appropriate stakeholders are engaged and actions are progressed within agreed timelines. - Support root cause investigations and the implementation of effective corrective and preventive actions (CAPA). - Monitor customer complaint trends and identify recurring issues, emerging risks, and opportunities for improvement. - Act as the Voice of the Customer within the Quality organization by translating customer feedback and business needs into actionable improvement initiatives. - Partner with Site Quality and cross-functional teams to drive continuous improvement and standardization across the manufacturing network. - Ensure customer-facing Quality documentation, responses and information are accurate, current and compliant with applicable requirements. - Establish and maintain regional Quality reporting and trending tools to provide visibility of customer complaints, inquiries, trends and improvement initiatives. - Analyze Quality data and trends to identify opportunities for proactive improvement and risk reduction. - Prepare and present Quality performance updates and relevant insights to Regional Quality and business stakeholders. - Lead and facilitate cross-functional discussions and initiatives within a matrix organization. - Support customer Quality meetings, reviews and audits as required. - Ensure all activities are performed in accordance with applicable Quality Management Systems, GMP requirements, and Lonza policies. What we’re looking for: - Bachelor's degree in pharmacy, Pharmaceutical Sciences, Life Sciences, Biotechnology, Chemistry, or related scientific discipline. - 5–10 years of relevant experience in Quality Assurance, Customer Quality or a related Quality function within the pharmaceutical, biotechnology or regulated life sciences industry. - Experience working with customers and/or Commercial teams in a regulated environment. - Strong understanding of pharmaceutical Quality Management Systems and applicable GMP requirements. - Experience managing customer complaints, Quality investigations, root cause analysis and CAPA. - Strong stakeholder management and communication skills, with the ability to work effectively with both technical and commercial audiences. - Demonstrated ability to influence and drive outcomes within a matrix organization without direct authority. - Strong written and verbal English communication skills. - Additional ASEAN language capability would be an advantage. About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now.
Supply Chain Manager, SEA Bangkok, Thailand The actual location of this job is in Bangkok, Thailand. This role will be leading the end-to-end supply chain function for supporting CHI business growth in South-East Asia. This includes overseeing all supply chain transactions, S&OP, demand planning, import planning, warehousing and inbound/outbound logistics execution. This is a fully site‑based role. Working together in person supports close, real‑time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards. What you will get: - An agile career and dynamic working culture. - An inclusive and ethical workplace. - Compensation programs that recognize high performance. - A variety of benefits dependent on role and location. The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits. What you will do: - Lead monthly S&OP process for CHI SEA (Hard Capsule, Ingredients and DFS) based on demand forecast from sales team and import plan from global manufacturing sites - Develop and improve process for realizing on-time import and delivery of products to SEA customers by cost efficient way - Plan annual demand/supply plan of finished goods and adjust it in case of demand change in aligned with manufacturing sites and global - Execute hands-on supply chain transactions in Australia and New Zea land (purchase order handling, import and distribution process) with sales team - Support growth/development of team members - Commit and lead supply chain projects with regional/global team What we are looking for: - Experience with running supply and demand planning processes within a manufacturing environment. - Hands-on operational proficiency in SAP ERP or similar systems application modules related to materials management, demand planning, or logistics execution. - Hands-on experience driving import models, global trade flows, and supply chain logistics across SEA regional corridors - Proven experience in navigating supplier relationships - Bachelor’s degree in supply chain management, Business Management, or equivalent studies About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now.