Job Description Get to Know the Team Our team drives Grab's growth by optimizing media spend, aligning resources, and building campaigns. We collaborate across Marketing, Operations, Media Partners and Agencies to ensure seamless execution and successful product launches. With expertise in Paid Media, we maximize campaign efficiency and ROI through data-driven insights. Our end-to-end campaign management ensures every media touchpoint aligns with Grab's goals. Through cross-channel integration, we create a cohesive presence across digital, OOH, TV, and radio, directly affecting Daily Transacting Users (DTUs) and brand awareness. Get to Know the Role You will lead paid media strategy and operations for Grab's Mobility, Mart, and OneGrab businesses in Thailand covering online media planning, performance optimization, and execution governance in close partnership with the media agency. You will partner with Marketing team to understand OOH plan and media selection and connect offline activity to delivery integrated campaigns. You will help drive user acquisition, GMV, cross-product adoption and reactivation while identifying opportunities to improve media efficiency and business growth. You will report to Manager, Paid Media Thailand and based onsite in Grab Office. The Critical Tasks You Will Perform - Media Strategy and Planning - Translate business and marketing briefs into media plans across online channels for Mobility, Mart and OneGrab. - Lead online media strategies across channels such as Meta, Google, TikTok, programmatic, ad networks, OEMs, and local publishers. - Define campaign goals, audience and city segments, budget allocation, pacing, caps, KPIs, and measurement plans. - Partner with Marketing and Operations to align media with local growth opportunities. - Support OOH media selection and connect offline activity with online strategy and execution. - Performance Optimization & Test-and-Learn - Monitor campaign performance against metrics, such as reach, sessions, orders, cost per session, and business targets, identifying trends, gaps, and optimization opportunities. - Optimize budgets, bids, audiences, creatives, placements, and city splits to improve performance and reduce waste. - Lead structured test-and-learn projects across channels, audiences, creatives, formats, and platform capabilities. - Explore new opportunities such as creator-led content, social-first formats, DOOH integrations, OEMs, ad networks, and local publishers. - Evaluate test results and develop new hypotheses and alternative test agendas when previous tests do not deliver the expected outcome. - Work with the agency to turn performance insights into relevant recommendations and strategies. - Campaign Execution and Agency Governance - Govern daily online campaign execution with the agency, including campaign setup, naming, tracking links, events, placements, QA, pacing, and budget controls. - Review media plans and post-campaign reports to ensure accurate execution and meaningful insights. - Resolve campaign risks, leakages, and misfire promptly. - Work with Meta, Google, and other media partners on business reviews and growth opportunities. - Stakeholders & Agency Management - Translate technical media concepts and performance results into clear business recommendations. - Partner with Finance on budget forecasting, accruals, reconciliation, and spend tracking. - Maintain accurate budget trackers, monitor spend against plan, and flag over- or underspend risks with recommendations for reallocation, scope changes, or campaign pauses. - Collaborate with Growth Planning, Martech, and Analytics teams to ensure tracking integrity, experiment design, data quality and dashboard usage. - Reporting, Budget & Governance - Produce regular reports covering results versus targets, causes, risks, mitigations, and next steps. - Maintain accurate budget trackers, monitor spend against plan, and flag over- or underspend risks with recommendations for reallocation, scope changes, or campaign pauses. - Maintain media guideline and documentation for online execution, testing, and integrated campaigns. - Ensure compliance with platform policies and Thailand advertising regulations. Qualifications What Essential Skills You Will Need - 5+ years of experience managing paid media campaigns across multiple platforms. - Expertise in Google Ads, Meta Ads Manager, and TikTok Ads. - Experience developing online media strategies and managing agency-led campaign execution. - Experience working with integrated online and offline media campaigns, particularly OOH. - Turn data into relevant recommendations. - Creative and structured approach to developing test-and-learn hypotheses and new growth opportunities. - Experience optimising campaigns and improving performance and ROI. - Experience managing marketing and media budgets, including forecasting, pacing, and reconciliation. - Project management, communication, and stakeholder management skills. - Familiarity with AppsFlyer, Google Analytics, or similar measurement tools. - Fluency in Thai and English. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team The GrabFood Marketing (Other cities) team is responsible for GrabFood marketing campaign. We make an impact by driving exponential growth to the business. If you are looking for something dynamic and challenging then you should join our team! Get to Know the Role You will build end-to-end marketing campaigns to drive sales (GMV) through marketing campaign. You will be accountable for all new growth initiatives, including performance monitoring and target tracking. Our ambition is to make GrabFood the top choice in Thailand. The Critical Tasks You Will Perform - You will plan and implement all marketing campaigns from end-to-end and responsible for new scalable campaign - You will work with operation team to achieve business growth and operational excellence - You will responsible for discussion with external parties such as Agencies or Business partners - You can work collaboratively with multiple partners both internal and external - You will support partner negotiation, partner contracts and adherence to operating budget of Marketing - You will perform post-mortem in data-driven manner to justify campaign and business target - You will support purchase requisition process for all marketing campaigns Qualifications What Essential Skills You Will Need - Minimum of 3 years of experience in consumer marketing (campaign marketing, partnerships/brand marketing or marketing communications) with exposure on online and offline media - Bachelor's degree in business administration, marketing, communication or other advertising - You can create creative briefs and new campaign initiative - You have excellent in project management, communication skill in both written and spoken English - You enjoy working in a dynamic and fast-paced environment while effectively managing multiple tasks - You enjoy brainstorming, coming up with creative ideas and hunger for success Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create applicable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution. Get to Know the Role You will lead important projects that manage supply for our delivery services. Using data and strategic planning, you will identify gaps and design plans to address challenges. Your work will involve rolling out new products, optimizing existing ones, and collaborating with local and regional teams to ensure success. You will report to Deliveries Marketplace Manager and work onsite in the Bangkok Office. The Critical Tasks You Will Perform - Experiment and execute initiatives to ensure optimal platform performance for GrabFood and GrabExpress verticals. - Analyze the performance of owned projects and initiatives and communicate key results across a wide range of stakeholders. - Has the ability to "connect-the-dots", and understands both on-ground realities of the business and the narrative of data from multiple sources - Work across local and regional teams and functions to support goals and initiatives of Grab as a whole, when relevant to delivery-partners. - Improve product rollouts, ensuring they fit market conditions. - Support vertical teams in launching new business initiatives Qualifications What Essential Skills You Will Need - 4+ years of experience at management consulting or tech company, with a focus on data analysis and project management. - Bachelor's degree in Engineering, Business Administration, Economics, or in a relevant field. - Experience in gathering data, reviewing, analyzing and drawing conclusions based on the available information. - Experience evaluating different options to form a judgement and have an eye for details. - Proficiency in Excel (can perform complex functions) is required, experience with SQL. - Experience to deliver clear engaging presentations with proficiency in both Thai and English to communicate regionally. - You have the passion and energy to excel in a work environment. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team As the GrabForBusiness Enterprise Sales Manager, you will lead the enterprise business in Thailand, creating growth across Country and Regional accounts. You will oversee the commercial strategy, revenue delivery, strategic account expansion and overall performance of the enterprise sales team. You will work with high-level and senior clients. You will also work with partners to provide GrabForBusiness solutions. These solutions will deliver across corporate mobility, business travel, employee meals, GrabMart, deliveries, GE API, and other enterprise offerings. Get to Know the Role We are looking for a dynamic Enterprise Sales Manager to lead our GrabForBusiness sales in Bangkok, Thailand. You will increase revenue by developing strategic sales plans targeting enterprise clients. You will lead a sales team, build lasting client relationships, and position GrabForBusiness as the preferred B2B solution in the region. This is an opportunity to improve our business expansion while demonstrating leadership execution. The Critical Tasks You Will Perform - Develop and implement comprehensive enterprise sales strategies to achieve and exceed revenue targets for the GrabForBusiness segment - Lead, mentor, and motivate a sales team to deliver performance and foster a culture of continuous improvement - Identify, prospect, and close enterprise-level accounts through strategic and consultative selling approaches - Manage complex sales cycles and negotiate contracts with C-suite executives and main decision-makers - Analyze market trends, competitive landscape, and customer to inform business strategy and identify growth opportunities - Build partnerships with enterprise clients, ensuring customer satisfaction and long-term account retention - Develop accurate sales forecasts, monitor pipeline health, and provide regular performance reporting to senior management - Collaborate with product, marketing, and operations teams to align sales efforts with organizational goals - Conduct market research to position GrabForBusiness in the enterprise segment - Represent GrabForBusiness at industry events, conferences, and client meetings to enhance brand visibility and credibility - Understand the prospect's needs and market solutions which align to those needs. Qualifications What Essential Skills You Will Need - Minimum 5 years of enterprise sales experience in B2B environments, with experience exceeding sales targets - Demonstrated expertise in discovering core prospect pain points, validating critical business issues, and driving high-stakes deal execution - Familiar with talent development and driving team performance to exceed sales targets - Proficiency with CRM platforms and sales analytics tools - Grounded in market intelligence and commercial awareness - Experience in sales forecasting, pipeline management, and revenue optimization - Deep familiarity with SEA business practices and market trends - Expertise in managing and closing Enterprise deals within the tech and services space - Experience establishing and expanding sales operations across emerging markets Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team We are an agile team driving the lending business both within and beyond the Grab ecosystem. We make an impact by unlocking financial inclusion for people in Thailand by creating innovative products and solutions. If you are looking to be at the forefront of a FinTech journey, then read on! Get to Know the Role You will play a pivotal role in understanding and serving the financial needs of our partners (drivers and merchants) and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings. The Critical Tasks You Will Perform - Drive Commercial Growth: Collaborate with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes. - Optimize Payment Solutions: Analyze payment flows, transaction data, and partner performance metrics to optimize solutions and identify new growth opportunities. - Manage Insurance Processes: Design and execute end-to-end insurance processes, developing targeted awareness campaigns to improve product adoption rates and market fit. - Cross-Functional Execution: Coordinate with product, technology, and operations teams to ensure the seamless implementation of new payment and insurance initiatives. - Performance Reporting: Prepare comprehensive reports and presentations on payment and insurance performance for internal leadership and external stakeholders. - Enhance User Experience: Gather, analyze, and translate customer feedback into actionable insights to refine our insurance and financial offerings. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business, Finance, Economics, or related fields. - 1–3 years of working experience in financial products, insurance, or related financial services (preferred). - Strong analytical skills with comfort working with numbers and interpreting data sets. - Strong negotiation and stakeholder management skills to build relationships across internal and external partners. - Excellent problem-solving abilities with a creative approach to overcoming operational challenges. - Knowledge of payment systems, fintech products, or insurance industry practices (preferred). - Proficiency with AI tools, Google Suite, and productivity software, including the ability to design clear, compelling presentation slides and visual communications. - Fluency in written and spoken English and Thai. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to know our team: GrabFood Growth and Strategy team is the growth engine of GrabFood. Grab Marketing Service (GMS), Campaign and Monetization is one of key focuses of the team. We invent marketing packages, campaigns and services by leveraging Grab's assets and demand generation tools for merchants and partners to satisfy their needs while also making revenue for Grab. Work is interdisciplinary – a combination of advanced analytics, merchants & user segmentations, marketing strategy and project management. Get to know the role: Role is a balance of advanced analytics, project management, and stakeholder management. You will be assigned to lead projects starting from designing marketing package, conducting experiments, analyzing data, package pricing, creating pitch deck and go-to-market plan, designing operation process, setting up campaign, monitoring campaign performance till creating performance report and dashboard for merchant and Grab. Coordination with related parties, e.g. Product team, Marketing team, Business development and Account management team, also plays an important role in making a project successful. The day-to-day activities: - Analyse merchant and customer data and pain points to identify growth areas for Grab Marketing Service strategically. - Ideate marketing package that is suitable with each merchant segment to serve their needs using data, assets, and demand generation tools. - Conduct an experiment to see if the package that we designed actually makes impacts for merchants and adjust the package details as needed. - Price the package using an appropriate method and data. - Create go-to-market strategy, which includes pitch deck, marketing communication strategy, project timelines and other materials needed for launching a package, in collaboration with cross-functional teams. - Design operation process, working sheets and execute as planned. - Create campaign dashboards and reports to track performance of the campaigns. - Create a contingency plan and be able to cope with uncertain circumstances, if the performance doesn't go as planned. Qualifications The must haves: - Bachelor's degree in Marketing, Business Administrations, Economics, Engineering or a related field. - Up to 3 years experiences in related field e.g. Tech industry ( E-Commerce or other platform services) Consultant or other related fields. - Proficiency in processing and analyzing complex datasets using Excel (Essential) and Tableau. - Working knowledge of SQL is preferred. - Quantitative background with, capable of translating complex analysis into clear insights and actionable business strategy for diverse stakeholders. - Proven track record in end-to-end project execution and stakeholder alignment. - Professional proficiency in spoken and written Thai and English. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team We are the architects of the marketplace economy. We design the blueprints, incentives, and clearing mechanisms that power the platform. We combine rigorous economic theory with data science to solve the fundamental coordination problems of the on-demand economy—balancing supply, demand, and price in real-time. We do not just analyze the market; we shape it. We foster a culture where you have the freedom to explore. We balance the optimization of our current systems with a goal of solving the open-ended, foundational questions to define the next horizon of our growth. We want to leave a lasting impact on the ecosystem of drivers, merchants, and passengers who rely on our equilibrium every day. Get to Know the Role As the Head Economist for Marketplace Strategy, you will be the architectural lead for the logic that powers our Dispatch, Pricing and/or Supply Planning systems. You sit at the intersection of economic theory, data science, and commercial strategy. You will lead a high-performing team to solve complex coordination problems, ensuring our marketplace remains balanced, efficient, and profitable. Unlike a pure research role, you will be a strategic lead in your domain. You will translate causal models into product roadmaps, influence senior leadership, and shape the long-term strategy for how we allocate rides and price our services across the region. You will report to Head of Group Marketplace & Econs and base on site in our Bangkok office, Thailand. The Critical Tasks You Will Perform 1. Strategy & Domain Stewardship - You will architect Marketplace Mechanisms: Own the economic logic behind our core Dispatch, Pricing, and/or Supply Planning engines, as well as design incentive frameworks and clearing mechanisms that ensure market health. - You will shape the Roadmap: Own the strategic direction of our tech roadmap within your domain, using data-driven insights and hyper-local market understanding to define future priorities. - You will influence & Stakeholder Management: Provide strategic advice to country heads and functional leaders. Distill complex economic concepts into simple, actionable mental models to drive executive decision-making. 2. Team Leadership & Development - You will build & Scale: Lead, mentor, and grow a team of economists and data scientists. Foster a balancing technical rigor with personal career development. - You will drive Quality: Guide the team in applying experimental methods and structural modeling to ensure our biggest business bets are backed by rigorous, causal evidence rather than mere correlation. - You will manage Workload: Prioritize the team's research agenda to handle the most critical marketplace "unknowns"—from long-run market dynamics to system efficiency frontiers—ensuring high morale and impact. 3. Technical Strategy & Innovation - You will bridge Theory and Reality: Oversee the translation of theoretical economic models into real-world applications within our dispatch and pricing algorithms. - You will advanced Analytics: Maintain oversight of the team's use of causal inference, structural modeling, and machine learning to decode complex user/partner behaviors. - You will experimentation: Design and lead high-stakes A/B testing and quasi-experimental frameworks to optimize dispatch logic and price elasticity, ensuring we move beyond simple metrics to understand "why" users make choices. Qualifications What Essential Skills You Will Need Essential Experience - Leadership: Demonstrated experience building relationships across functional teams and leading a group of independent technical contributors. - Strategic Depth: Ability to "see the forest for the trees," breaking down ambiguous, multi-year marketplace problems into manageable pieces. - Communication: Good storytelling and presentation skills; comfortable presenting to senior stakeholders and capable of gaining buy-in during high-pressure meetings. - Relevant Background: experience in marketplace design, pricing strategy, or economic consulting, within a high-velocity tech environment. Technical Skills - The Academic or Professional Foundation requires an advanced degree in Economics or a related quantitative field. We prefer a Master's or PhD, though we equally value equivalent, high-level professional experience that one has acquired. This experience is in applying rigorous economic logic to real-world marketplace systems. - Causal Inference: Expertise in quasi-experimental methods (such as difference-in-differences or regression discontinuity) to decode complex behaviors and move beyond correlation. - Data Proficiency: Good command of SQL and statistical programming (R or Python) to work with complex, high-velocity datasets. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team GrabMart, an online delivery service, is looking for a dynamic Merchant Acquisition and Sales Operations Associate (2-year contract position) to join our team in Bangkok. You will drive Mid to Long tail GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth. The Critical Tasks You Will Perform Strategic Acquisition Strategy and Execution - Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets. - Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage. Sales & Partnership Negotiation: - Deliver clear, presentations that persuade merchants to partner with GrabMart. - Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties. - Develop customized partnership proposals that address the needs and goals of each merchant. Acquisition Optimization & Operations: - Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories. - Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management. - Implement and maintain a tracking system for merchant acquisition metrics. Collaboration : - Work with related partners to align acquisition efforts with overall business goals. - Contribute to the development of strategic projects to enhance overall merchant experience on the GrabMart platform. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business Administration, Marketing, Engineering or a related field - 2+ years of experience in sales, business development, or merchant acquisition - Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or grocery, fresh market industry - Communication: both Thai and English - Experience to work as part of a team and dynamic culture. - Analytical : - Proficiency in Microsoft excel (can perform complex functions) to generate insights, track performance - Experience in e-commerce or food delivery industry - Knowledge of digital marketplaces and online grocery delivery services Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team GrabMart & GrabExpress is a dynamic team responsible for driving the growth and operational excellence of Grab's quick-commerce and on-demand delivery businesses. GrabMart powers a fast-growing e-supermarket and everyday essentials delivery service, while GrabExpress enables reliable, flexible delivery solutions for consumers and businesses. Our team is made up of driven and entrepreneurial individuals who operate with an experimental mindset, balancing strategy and hands-on execution to unlock growth, solve operational challenges, and deliver impact at scale. Get to Know the Role Join the GrabMart & GrabExpress Strategy team to support key strategic and operational priorities across both businesses. In this role, you will play an important part in ensuring GrabMart fleet operations run smoothly, with ownership of driver supply performance and close collaboration with Driver's product and functional teams. You will also support GrabMart and GrabExpress strategy, lead special projects, and help strengthen day-to-day operations to ensure both businesses perform well and execute against their goals. The Critical Tasks You Will Perform - Own GrabMart fleet management by ensuring smooth day-to-day fleet operations, monitoring driver supply performance, and driving initiatives to improve supply health, service reliability, and operational efficiency. - Partner closely with the regional driver product team and cross-functional stakeholders to address fleet-related challenges, improve operational processes, and support the implementation and adoption of new tools, products, and initiatives for GrabMart. - Support GrabMart and GrabExpress strategy, from ideation and planning through execution, by tracking business performance, identifying risks and opportunities, and translating insights into actionable recommendations and operating plans. - Drive the execution of strategic plans and operational initiatives across GrabMart and GrabExpress by coordinating with stakeholders, following through on implementation, resolving on-the-ground issues, and ensuring initiatives deliver measurable business impact. Qualifications What Essential Skills You Will Need - Minimum 2–3 years of experience in logistics, last-mile delivery, e-commerce, or marketplace businesses, or in a management consulting firm. - You can throw in big WHAT IF and light up new ideas with rationale attached - Passionate and able to excel in a fast-paced team environment, while being deliver tasks. - You can invent structural thinking framework and simplify into relevant action plans - You have solid analytical and problem-solving skills, basic SQL is a plus Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will improve end-to-end GrabMart's merchant acquisition for both enterprise level until mid to long tail segments The Critical Tasks You Will Perform Strategic Acquisition and Execution - Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets. - Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage. Sales & Partnership Negotiation: - Deliver clear, presentations that persuade merchants to partner with GrabMart. - Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties. - Develop customized partnership proposals that address the needs and goals of each merchant. Acquisition Optimization and Operations: - Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories. - Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management. - Implement and maintain a tracking system for merchant acquisition metrics. Collaboration : - Work with related partners to align acquisition efforts with team goals. - Contribute to the development of projects to enhance overall merchant experience on the GrabMart platform. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business Administration, Marketing, Engineering or a related field - 4+ years of experience in sales, business development, or merchant acquisition - Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry - Communication: both Thai and English - Experience to work as part of a team and dynamic culture. - Analytical : - Proficiency in Microsoft excel (can perform complex functions) to create insights, track performance - Team and people management - Knowledge of digital marketplaces and quick commerce delivery services Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team Our team oversees, shapes and grows the business in Grab. We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and influence the lives of customers. Get to Know the Role You will act as a consultant to the merchant accounts within food and beverage sectors, advising their business and growth on Grab platforms. At the same time, ensuring sustainable growth for both the accounts and Grab. You will be 5-days onsite at Grab Office. This is a contract role for 24 months. The Critical Tasks You Will Perform - Plan out priority partners to pursue, following the GrabFood strategy - Strategies on partnership model and content, with help of internal data in driving revenue for partners and Grab - Engage prioritized partners for business strategy on Grab platform - Work with internal product team and marketing operations team to execute campaigns Qualifications What Essential Skills You Will Need - Bachelor's Degree or higher in any field (preferably in business, management or marketing) - Minimum 1-2 years of experience dealing with major brands. Of great importance is experienced in structuring collaboration terms, securing deals, and collaboration campaign - F&B industry experience preferred, but not required. - Proficient in both written and verbal English communication - Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint) - Ability to build good relationships with partners and match partners' needs and organization resources to grow the GrabFood business - Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals - Resilient and level-headed in dynamic corporate settings - Strategic Workload Prioritization & Cross-Functional Collaboration Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team The Payments and Insurance team in Thailand is a dynamic, high-impact group dedicated to driving financial innovation across the Grab ecosystem. We serve as the commercial engine behind Grab's financial offerings, operating at the intersection of technology, business development, and regulatory landscapes. Collaborating closely with regional product squads, marketing, legal, and key external partners like the Bank of Thailand and OIC, our team builds and scale solutions that deliver everyday value to millions of users. Get to Know the Role As the Head, Payment and Insurance for Grab Thailand, you will be the driving force behind the strategic expansion and commercial success of our financial services. You will lead cross-functional efforts to innovate, capture new revenue streams, and leverage the expansive Grab ecosystem to deliver everyday value to our users. The Critical Tasks You Will Perform - Deliver Financial Outcomes: Achieve core financial targets and OKRs across both the Payments and Insurance portfolios. - External Stakeholder Management: Cultivate and manage strategic relationships with key external partners, including major banks, payment gateways, and regulatory bodies (such as the Bank of Thailand and OIC), to ensure compliance, negotiate competitive terms, and unlock partnership opportunities. - Business Development: Identify new business opportunities and generate revenue-driving ideas by maximizing the Grab ecosystem. - Commercial Execution: Lead end-to-end commercial deal execution, encompassing opportunity identification, commercial structuring, business case development, negotiation, and outcome delivery. - Internal Collaboration: Work closely with internal stakeholders across Marketing, Product, Engineer, Analytics, Finance, Legal, and Operations to launch and scale key initiatives. - Product Prioritization: Partner with regional product and engineering squads to prioritize and execute impactful new product or feature launches. - Go-to-Market (GTM) Strategy: Devise and execute high-impact GTM strategies alongside Product and Marketing leaders to define target audiences, refine positioning, and optimize acquisition channels. Qualifications What Essential Skills You Will Need - You have at least 5 years of extensive leadership experience in the fintech, digital payments, or insurance sectors. - Proven track record of executing complex commercial deals and driving measurable P&L growth. - You have experience in engaging directly with financial regulators and managing banking partnerships. - You have exceptional cross-functional collaboration skills within a highly matrixed, fast-paced tech environment. - You have deep understanding of the Thai financial regulatory landscape and consumer market. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team You will be a member of the Driver Management team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure "Best in class Driver platform experience". Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation. Get to Know the Role This role is a balance of strategy-operation, analytics, and stakeholder management on partner acquisition in all Grab Thailand - leading day-to-day coordination with related parties i.e., Driver operation, Marketing, City Expansion and Community management team to grow the supply. The Critical Tasks You Will Perform - Lead the driver acquisition function to support rapid growth in expansion cities - Initiate strategies, online/offline campaigns and execution plans for driver acquisition to maintain healthy supply and secure drivers - Design efficient incentives and operation flows to drive supply growth and work with cross-functional teams to execute - Identify the parameters to track performance and create monitoring criteria as well as tracking dashboards to present to the management - Budget management - Manage and plan budget allocation and track cost from initiatives - Build presentation to influence senior stakeholders and enable data driven decision making Qualifications What Essential Skills You Will Need - A minimum 1-3 year of relevant work experience in business related fields, sales or technology firms - Working knowledge of SQL is preferred but not essential - Strong in both operational and analytical skills - Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights - Team / project management - effective management of people and resources. Ability to cascade clarity around priorities and targets. - Proficiency in MS Excel and Powerpoint. Familiar with remote working/collaboration tools such as Google Docs, Zoom & Slack - Loves the thrill of being in a fast-paced environment while being able to multitask to meet deadlines - High level of CAN DO attitude and hunger for success - Bilingual capabilities in English and Thai (preferred Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team The Mobility team is one of the core business teams in Grab responsible for managing and optimizing all transport services countrywide. We make an impact by providing daily best transportation service to passengers and offering both jobs and more than earning opportunities for drivers. Our team is made up of 6 intelligent people (including you!). If you are looking for fast paced, great learnings and working with all brilliant people then you should join our team! Get to Know the Role We are looking for a Premium Business Team Lead with strategic thinking and growth mindset to grow Grab premium/new transport business market (GrabCar Premium, GrabDriveYourCar, and many more to follow). and also guide other special projects from planning to successful execution. You will get opportunity to lead your own transport services and projects and see the impact from what you do alongside with your supporting teammates. The Critical Tasks You Will Perform - Lead and Scale: Grow Grab's premium and new transport business markets, leading both strategy and operational success. - Project Management: Guide multiple special projects from end-to-end planning through to successful execution. - Workstream Execution: Take high ownership of your own workstreams, using rationale and critical thinking to navigate unexpected challenges. - Strategic Problem-Solving: optimize our performance through creative, data-driven, and quantitative analysis. Qualifications What Essential Skills You Will Need - Bachelor's Degree or above in Economics, Business Administration, Engineering, Statistics, or a similar field. - 2–4 years of working experience, specifically focused on project management and business strategy. - Passion for problem-solving with strong quantitative, creative, data analysis, and project management skills. - Ability to work independently with the flexibility to adapt to a fast-paced team environment. - Very good English proficiency. - Preferred: Prior work experience in data analysis and SQL proficiency. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team Grab - the leading super app in Southeast Asia - combines transport, food delivery, logistics, payments, and much more in a single platform. The Country & Marketing Analytics team helps the organisation by analysing in each of our countries our past operations and marketing initiatives, deciphering the impact on our business, our brand and our users, to augment the outcome of future initiatives. Get to Know the Role You will be working with various teams in Grab - Country Business, Operations, Marketing as well as Engineering, Product and other Data team to understand data requirements, identify and track key metrics, and provide data-driven solutions that are tailored and relevant to always-evolving innovation in Thailand markets. You will be reporting into Analytics Manager and will be based onsite at Grab Office. The Critical Tasks You Will Perform - Analytics Process & Framework Improvement: - Take end-to-end ownership of medium-sized analytics projects, defining methodologies to deliver reliable, scalable, and reproducible solutions. - Contribute to analytics-wide frameworks and integrate operations/marketing workflows into established data solutions. - Influence & Stakeholder Collaboration: - Collaborate with direct stakeholders and adjacent cross-functional teams to align data initiatives with operational goals. - Communicate analytical solutions to mid-to-senior level partners, providing data-backed rationale to support decision-making. - Data Solutions and Innovation: - Explore and propose workable, optimal solutions to challenges considering technical and operational constraints. - Proactively address blockers within the team to keep projects moving forward. - Mentorship & Team Growth: - Mentor junior analysts by sharing technical best practices, guiding problem-solving approaches, and helping them develop their analytical capabilities. - Consistently seek out opportunities to improve personal technical skills and upgrade internal team processes and frameworks. Qualifications What Essential Skills You Will Need - 4 years+ of analytical experience conjugated with business acumen, preferably in the e-commerce or the Internet industry. - Bachelor's degree in Statistics, Analytics, Mathematics, Engineering or other quantitative subjects - Advanced experienced of analytical tools such as Excel (VBA, Pivot), database querying (SQL, Presto, Hive), visualisation and reporting tools (Tableau, PowerBI, Holistics) - Advanced experience of programming languages (Python, R) - Strong ability to work with complex data sets - Good communication skills to translate analytics specificities for all audiences - Full professional working proficiency in English is required, on top of fluency in Thai Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team Mobility is the key service at Grab. "Strategy and BizOps - Mobility team" is responsible for aligning business direction and executing initiatives across all services nationwide. Our goal is to offer the best transportation services to passengers while providing job opportunities for drivers. By joining our team, you will be part of a committed group working to make a positive impact in everyday lives across Thailand. You will work onsite in Bangkok Office. The Critical Tasks You Will Perform - Own and drive key supply performance metrics and exploiting opportunities to drive and capture growth for Grab mobility business - Transform large sets of data to - analyse and get insights to make business decisions in special projects - continuously evolve strategies to incentivize and shift drivers' behavior and maintain healthy retention rate - optimize and strengthen core services of Grab transport businesses countrywide with regional marketplace team - Manage multiple, critical, time-sensitive initiatives with stakeholders across the organization to ensure quick and effective execution - On-ground visit key cities to gather insights, opportunities for both drivers and passengers and propose growth strategies Qualifications What Essential Skills You Will Need - A Bachelor's Degree or above in Economics, Business Administration, Engineering, Statistics, and or similar fields - At least 2 years of work experience - A passion to solve problems, with strong quantitative, creative, data analysis and project management skills - Very good English proficiency The Nice-to-Haves - Work experience in data analysis, project management - SQL proficiency Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will drive end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth. The Critical Tasks You Will Perform Strategic Acquisition and Execution - Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets. - Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage. Sales & Partnership Negotiation: - Deliver clear, presentations that persuade merchants to partner with GrabMart. - Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties. - Develop customized partnership proposals that address the needs and goals of each merchant. Acquisition Optimization and Operations: - Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories. - Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management. - Implement and maintain a tracking system for merchant acquisition metrics. Collaboration : - Work with related partners to align acquisition efforts with overall business goals. - Contribute to the development of strategic projects to enhance overall merchant experience on the GrabMart platform. Qualifications What Essential Skills You Will Need - Bachelor's degree in Business Administration, Marketing, Engineering or a related field - 4+ years of experience in sales, business development, or merchant acquisition - Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry - Communication: both Thai and English - Experience to work as part of a team and dynamic culture. - Analytical : - Proficiency in Microsoft excel (can perform complex functions) to generate insights, track performance - Proficiency in SQL or similar database query language - Experience in e-commerce or food delivery industry - Team and people management - Knowledge of digital marketplaces and online grocery delivery services Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description We are looking for a data-driven, highly organized, and execution-focused Associate, Merchant Strategy & Operations to join our team. In this role, you will sit at the intersection of commercial growth and operational excellence. You will be the central owner of key merchant app features, scale category assortment, and lead critical regional initiatives to drive sales growth. Key Responsibilities - Product Feature Ownership: Act as the business owner for key merchant app features; collaborate with Product and Tech teams to optimize merchant tool adoption, feature rollouts, and overall merchant digital experience. - Assortment & Campaign Scaling: Drive and monitor category-specific assortment growth (SKU health) and merchant deal penetration to maximize user conversion and platform selection. - Operational Centralization: Streamline processes across local teams to minimize duplicated efforts, ensuring best practices in catalog quality and campaign deployment are standardized regionally. - Performance Monitoring & Analytics: Actively track and build dashboards for key performance indicators (SKUs, campaign ROI, tool adoption rates, and onboarding quality) to provide actionable insights to leadership. Qualifications - Experience: 1-2 years of experience in Sales Operations, Merchant Operations, Growth Operations, or Management Consulting within the E-commerce, Q-commerce, or Ride-Hailing industries. - Analytical Skills: Strong proficiency in data analysis (Excel/Google Sheets is a must; SQL or Tableau knowledge is a plus) to monitor SKUs, deals, and financial metrics. - Project Management: Proven track record of managing cross-functional regional projects, managing stakeholders across different team - Mindset: A builder's mentality with a sharp eye for operational efficiency, scalability, and eliminating waste. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing Omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations, Phoenix and Loyalty. This commercial role helps identify opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem. Get to Know the Role As part of the GrabFood (Omnicommerce) Thailand team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals, Reservations, Phoenix and Loyalty. You will work in Bangkok (onsite). The Critical Tasks You Will Perform Merchant Acquisition & Onboarding - Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's Omnicommerce services. - Reach out to key market players through cold calling and networking to close deals. - Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success. - Drive the use of services including Dine-Out Deals, Reservations, Phoenix and Loyalty. Lead Generation & Pipeline Management - Independently sourced strategic F&B leads to maintain a healthy and sales pipeline. - Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression. - Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work. Strategy Execution & Market Insights - Implement acquisition strategies and initiatives effectively to meet team and organizational goals. - Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights. - Manage full sales cycles from prospecting to closing. Qualifications What Essential Skills You Will Need - 2+ years of experience - Bachelor's degree in any field. - Proficiency in English and Thai (third language is a-plus). - Visionary mindset with a passion for exceeding set targets and achieving success. - Experience establishing communication and engagement with prospects, and convincing sales pitches. - Proven ability to prioritize a high-volume pipeline and meet the schedule without sacrificing quality. - Collaborative mindset, thriving in a dynamic, high-growth setting while engaging with people naturally. This role is ideal for individuals who are driven, passionate about the F&B industry, and eager to drive impactful partnerships. You will work in a constant evolving environment, collaborate with a passionate team, and help shape the future of Grab's offline services for F&B. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Job Description Get to know the role: - Drive GrabFood's national merchant selection growth via end-to-end strategic project PMO, quantitative commercial design, and data-led operations. - Directly manage a team driving both scalable mass-acquisition engines and high-touch strategic merchant acquisition. - Oversee project execution, strict timeline tracking, clear milestone management, and data-backed performance optimization across all channels. - Partner with Marketing, Sales Ops, Growth, and relevant stakeholders to optimize commercial levers and scale repeatable sales plans. The day-to-day activities: - End-to-End PMO: Lead cross-functional project sprints, establishing clear project charters, KPIs, and tracking mechanisms to scale acquisition channels. - Commercial & Lead Modeling: Extract data to quantitatively optimize merchant pricing models, commission structures, and onboarding incentives to maximize conversion ROI. - Lead Prioritization: Turn scattered merchant datasets into hyper-targeted, structured lead pipelines to maximize the efficiency of our ground sales teams. - Omnichannel Optimization: Apply analytical models to manage resource allocation across digital lead gen, external partner networks, and offline visibility collateral placement. - Playbook & Venture Testing: Standardize trendy merchant acquisition plans for the wider organization, and establish lean experimental frameworks to run validation tests for upcoming merchant product verticals. Qualifications Qualifications: - 4+ years of experience with strong professional foundation within management consulting, a hyper-growth tech setting, or a similar high-velocity operational environment, paired with a proven track record of leading teams. - Strong Project Management Frameworks: Proven expertise in structuring complicated problems into clear, execution-ready working plans and hitting strict timelines. - Advanced in Quantitative Experience: Capability to extract insights from raw data, build data-backed recommendations, and model commercial/funnel scenarios. SQL proficiency. - PASSION in the F&B industry: from street food to casual café and restaurant to premium food to social sellers; from Bangkok to upcountry markets. - Strong in Stakeholder Management. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team Associate, User Growth - GrabMart is the mart growth engine for Grab. Work is inter-disciplinary – a combination of advanced analytics, customer segmentation, marketing strategy and positioning. The team will be focused on growing demand sustainability, with projects covering overall strategy, brainstorming, experimentation and driving implementation of main projects. Get to Know the Role You will be joining as Associate, User Growth - GrabMart to join our team Bangkok, Thailand. You will play a crucial part in optimizing our GrabMart operations through accurate demand forecasting and strategic planning. Develop demand forecasting models for our GrabMart services. You will report to Head of GrabMart and work onsite in Bangkok office. The Critical Tasks You Will Perform - You will analyze short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation - You will collaborate with internal and external members to align demand plans with business strategies - You will create regular reports and presentations on demand forecasts and measurements - You will participate in SOP meetings to provide insights on demand trends and potential risks - You will design efficient promo structures and other projects to achieve demand growth in the GrabMart business and work with main partner teams to implement. - You will manage budget allocation and track cost from plans in collaboration with Finance Qualifications What Essential Skills You Will Need - A minimum 1 year of relevant work experience in financial services, management consulting or technology firms - Processing and analyzing complex data sets using Excel (Essential)/Tableau () - Working knowledge of SQL is preferred but not essential - Quantitative discipline with strong business sense and complex analyses to a wide range of audiences, and translating these to actionable business insights - Ability to see big picture while not losing sight of details Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team At GrabAds, we offer advertisers, agencies, and merchants the opportunity to connect with the Grab community through dynamic online and offline ad experiences. Our ecosystem and engaged user base help our clients to reach their target audiences at scale, ensuring and measurable impacts on their business. Get to Know the Role As a GrabAds - Planner, you will develop marketing campaigns that inspire client and partner success. This role requires an understanding of market dynamics, consumer behavior, and the ability to translate insights into creative campaign strategies that serve project objectives. You will work with internal teams. Including GrabAds client partners, GrabAds marketing solution, GrabAds account manager, Grab Marketing, and operation team. Together, you will deliver impactful solutions that drive results for our GrabAds clients and partnerships. The Critical Tasks You Will Perform - Lead the creation and execution of comprehensive marketing campaigns for a diverse range of clients. - Develop strategic campaigns that align with clients business/marketing goals and brand positioning. - Work with GrabAds client partners and supervised by senior planner to develop insightful campaign strategies. - Collaborate with cross-functions including marketing, internal creative, social media, operation team to ensure the execution of integrated marketing campaigns. Qualifications What Essential Skills You Will Need - Experience: - At least 2 years of experience in marketing and strategic planning within a marketing, creative, or advertising agency. A strategic planner from a creative agency is preferred. - Experience working with major brands including FMCG, platform application, retails while being able to manage multiple client accounts. - Knowledge: - Business and marketing acumen with ability to develop strategy based on strong understanding of key business and consumer needs. - Solid understanding of digital marketing, social media, and emerging trends in the marketing industry. - Skills: - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to clients and internally. - Creative thinking with a strong understanding of branding, advertising, and consumer psychology. - Ability to manage multiple projects simultaneously while meeting deadlines. - Strong leadership and team collaboration skills. - Fluency in Thai & English (both written and spoken) is required. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Job Description Get to Know the Team The Grab Support TH team partners with senior leaders across the organization to lead and lead impactful projects that enhance our customer experience, serving as a vital face for the brand and user retention. We operate at the intersection of strategy and execution — combining deep local market understanding with regional best practices to deliver world-class experiences for consumers and partners. Get to Know the Role As Head of Grab Support – Thailand, you will lead the end-to-end customer experience strategy and operations for one of Grab's key growing and dynamic markets. You will lead a team of specialists, managers, and support professionals, while serving as the primary operational partner with our BPO teams. This is more than an operations leadership role. You will shape the future of how Grab supports its customers in Thailand — setting bold goals, breaking systemic barriers, and translating local insights into frameworks that influence regional strategy. This is an onsite role based in our Bangkok, Thailand office, reporting to the Head of Grab Support. The Critical Tasks You Will Perform CX Strategy & Market Ownership - You will lead Thailand's CX vision across all Grab product verticals, operating as the local steward of Grab's regional world-class experience strategy - You will synthesize VOC, CSAT, NPS, and escalation data to identify systemic pain points and design solutions that resolve them at scale — not just treat symptoms - You will represent Thailand's CX voice in regional and country leadership forums, contributing to cross-market guides and influencing regional strategy with ground-level insights - You will benchmark against global CX leaders and latest technologies, translating best practices into Grab-specific frameworks and operating models - You will position Thailand's support function as an active contributor to user retention and revenue growth BPO Operational Performance - You will serve as the accountable in-country owner of BPO operational performance — translating regional vendor governance frameworks into local execution excellence, driving day-to-day performance management, quality calibration, and escalation resolution. - You will guide vendor accountability through weekly rigorous review cadences, holding BPO partners to quality and efficiency standards aligned with regional benchmarks - You will provide market-specific inputs into regional capacity planning, headcount forecasting, and ramp decisions - You will oversee local QA execution, training delivery, and performance calibration with regional quality frameworks Operational Excellence & AI-Led Transformation - You will lead Thailand's transition to an AI-enabled, digital-first support model — driving adoption of automation and AI tools across in-house and BPO teams - Champion AI-powered and automated service journeys as strategic levers - You will drive Thailand's shift to data-driven operations - You will pilot bold, CX models, moving fast on validated experiments and scaling what works across the market - Ensure achievement of SLAs, quality metrics, and OKRs through disciplined resource management and proactive risk mitigation Cross-Functional Leadership & Stakeholder Alignment - You will collaborate with country and regional teams to lead local user first policies and influence without authority across a matrixed organization while secure commitment to shared CX outcomes even in the face of competing priorities. People Leadership & Capability Building - Lead, inspire, and grow a high-skilled in-house team — creating an environment where specialists are stretched, developed, and retained - Build and sustain a structured capability development roadmap for in-house talent with a deliberate focus on providing the team with the skills to excel in an AI-augmented environment - Extend capability-building rigor to BPO partner talent pipelines, setting standards for training, and performance elevation in partnership with the Regional BPO team - Hold self, team, and fellow leaders accountable to outcomes — not just baseline targets Qualifications What Essential Skills You Will Need - 10+ years in customer experience, customer success, or CX operations leadership — with preference for experience in high-growth tech platforms, super-apps, or digital-native businesses - Demonstrated experience managing CX strategy (not just operations) — including journey mapping, VOC programme design, and closed-loop feedback mechanisms - Experienced in managing large, blended workforces (in-house specialists and BPO vendors) across multiple business departments - Experienced working within or alongside regional BPO governance structures - Background in CX transformation or change management — leading organisations through technology adoption, process redesign, or operating model shifts - Experience connecting support operations to commercial outcomes — whether through retention, telesales, or revenue-linked CX programmes Capabilities - Expert-level systems thinking: able to identify root causes of chronic CX failures and design durable, scalable solutions - Data fluency — comfortable managing CSAT, NPS, AHT, FCR, and operational cost metrics; able to translate data into strategic decisions and build real-time operational visibility - Proficiency with CX and support tooling (e.g. Salesforce Service Cloud, PowerBI, Microsoft D365) and demonstrated experience leading AI-assisted service delivery model adoption - Stakeholder management and orchestration skills — able to bridge functions, promote alignment, navigate disagreement, and secure commitment across country, regional, and global team members - Fluent in Thai and English, both written and spoken Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: - We have your back with Term Life Insurance and comprehensive Medical Insurance. - With GrabFlex, create a benefits package that suits your needs and aspirations. - Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave - We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. - Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.