- With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. - We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow. - We welcome those who can share CADDi's mission, vision, and culture. - As a Pre-Sales Solution Consultant at CADDI, you will serve as the primary technical bridge between our innovative manufacturing solutions and our prospective clients. - You are not just a product expert; you are a strategic advisor who understands the deep-seated inefficiencies in the manufacturing supply chain. - You will partner with Field Sales to diagnose customer "pain points," design high-impact use cases, and demonstrate how CADDI’s AI-driven platform transforms "dark data" into measurable ROI. JOB RESPONSIBILITIES - Pre-Sales Strategy & Execution - Strategic Partnerships: Collaborate closely with the Field Sales team to drive the technical sales cycle from initial discovery to successful trial/POC. - Customized Demos: Design and deliver compelling product demonstrations that speak directly to the customer’s specific operational challenges. - Solution Architecture: Analyze complex customer workflows to identify gaps and introduce potential use cases where CADDI can provide immediate value. - Value Engineering & ROI - ROI Calculation: Develop data-driven financial models to quantify the impact of CADDI on a customer’s bottom line (e.g., reducing procurement costs, minimizing duplicate parts, and accelerating design cycles). - Business Case Development: Help customers build internal buy-in by translating technical features into executive-level business outcomes. - Account Management & Engagement - Relationship Building: Establish yourself as a trusted advisor to key stakeholders, including Procurement Heads, Engineering Managers, and CTOs. - Continuous Engagement: Proactively check in with accounts to gather feedback, address concerns, and ensure the solution remains aligned with their evolving business goals. - Customer Advocacy: Act as a liaison between the customer and our Product team to ensure user feedback informs our future roadmap. - Product & Domain Expertise - Continuous Learning: Maintain an expert-level understanding of CADDI’s products and the underlying AI technology. - Market Intelligence: Stay ahead of industry trends in Industry 4.0, digital transformation, and manufacturing supply chain management. Requirements Qualifications BASIC QUALIFICATIONS - Minimum 5 years of experience in Pre-Sales, Solutions Consulting, or Technical Account Management roles - Strong hands-on experience working with manufacturing clients, with a deep understanding of manufacturing operations and business processes (e.g., procurement, production planning, supply chain, quality control) - Proven track record of driving complex solution sales in the software industry, especially in manufacturing-focused solutions - Experience leading or supporting digital transformation initiatives within manufacturing organizations - Ability to understand clients' operational workflows and design/implement solutions aligned with their manufacturing processes - Native Thai and Professional English skills - Able to drive to visit customer sites in upcountry areas PREFERRED QUALIFICATIONS - Experience in the manufacturing or relevant industry - Proven sales experience in software industry - Track record of over-achieving quota - Ability to multitasking, prioritize, and manage time effectively - Experience in business development, consulting, or digital transformation project - Japanese Language is plus but not required Benefits Working hours Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00) Holidays - Annual paid leave: 12 days - Sick Leave - Personal Leave - Maternity Leave - Military Service Leave - Sterilization Leave - Training Leave Benefits - 1-month fixed bonus - Salary review: twice a year - Social insurance - Allowances: Commuting, Car & Fuel, Telephone, etc. - Annual health check-up - Group health insurance - Provident fund - Internal training programs - Company awards - Stock Options - Hybrid work environment - Free lunch and drink every two weeks on Fridays - Others: Win Party, team building activities, etc.
With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow. We welcome those who can share CADDi's mission, vision, and culture. We are looking for an experienced Manufacturing Transformation Consultant for our B2B SaaS Product, “Drawer”, to build up our team. The member in the position will be responsible for building operations in Thailand and developing strategies to maximize customer satisfaction and retention, and fostering strong relationships with our customers. If you're passionate about manufacturing transformation/customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights. JOB RESPONSIBILITIES Customer Onboarding: - Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions. - Collaborate with cross-functional teams to provide training and resources to customers. Account Management: - Build and maintain strong, long-lasting relationships with key customer accounts. - Understand customers' unique needs and challenges, and work to align our solutions with their goal. Customer Engagement: - Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. - Organize regular check-ins and reviews to assess customer satisfaction and product performance. Product Knowledge: - Develop an in-depth understanding of our manufacturing products and services. - Stay updated on industry trends and best practices to provide valuable insights to customers. Renewals and Upselling: - Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions. Partnerships and Alliances: - Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts. Reporting and Documentation: - Maintain detailed records of customer interactions and feedback. - Provide regular reports and updates to leadership on customer success efforts and outcomes. Other general project management: - Set and execute team goals and metrics (KGI/KPI) - Coordinate department projects to meet deadlines - Research and discover methods to increase customer engagement - Build an open-communication environment for your team - Monitor progress and submit performance reports Requirements Qualifications - At least 5 year work experience as customer success, solution consultant or related roles - Experience in the manufacturing or relevant industry - Bachelor/Master degree in Mechanical Engineering or related field - In-depth understanding of the sales administration process - Excellent interpersonal and team management skills - Strong analytical, leadership and organizational skills - Numerical abilities and problem-solving attitude - Analytical and creative thinking - Exquisite communication and interpersonal skills - Excellent verbal and written communications skills - Native Thai and Professional English skills - Able to drive to visit customer sites in upcountry areas Preferred Qualifications - Proven sales experience in software industry - Track record of over-achieving quota - Ability to multi-task, prioritize, and manage time effectively - Experience in business development, consulting, or digital transformation project - Japanese Language is plus but not required Benefits Working hours Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00) Holidays - Annual paid leave: 12 days - Sick Leave - Personal Leave - Maternity Leave - Military Service Leave - Sterilization Leave - Training Leave Benefits - 1-month fixed bonus - Salary review: twice a year - Social insurance - Allowances: Commuting, Car & Fuel, Telephone, etc. - Annual health check-up - Group health insurance - Provident fund - Internal training programs - Company awards - Stock Options - Hybrid work environment - Free lunch and drink every two weeks on Fridays - Others: Win Party, team building activities, etc.
Description ● With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. ● We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow. ● We welcome those who can share CADDi's mission, vision, and culture. ● We are looking for an experienced Field Sales Representative for our B2B SaaS Product, “Drawer”, to lead and build up our field sales team. ● The members in the position will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so they must have excellent communication skills and feel comfortable working in a team environment. ● They should also be able to lead and motivate the sales team to achieve specific goals. ● Ultimately, the Field Sales Representative should be able to build a high-performance sales team to ensure customer success. JOB RESPONSIBILITIES ● Set and execute team goals and metrics (KGI/KPI) ● Suggest and implement improvements in the inside sales administration process ● Coordinate department projects to meet deadlines ● Report on sales metrics and suggest improvements ● Prepare monthly, quarterly, and annual sales forecasts ● Research and discover methods to increase customer engagement ● Ensure sales, finance, and legal policies and procedures are met ● Build an open-communication environment for your team ● Produce ideas for promotional events or activities and organize them efficiently ● Monitor progress and submit performance reports ● Conduct general market research to keep abreast of trends and competitor’s marketing movements ● Control budgets and allocate resources among projects ● Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails ● Understand customer needs and requirements ● Route qualified opportunities to the appropriate sales executives for further development and closure ● Close sales and achieve quarterly quotas ● Research accounts, identify key players, and generate interest ● Maintain and expand your database of prospects Requirements BASIC QUALIFICATIONS ● 5+ years of work experience as field sales representative, especially in B2B software sales or manufacturing solutions ● Hands on experience with CRM software and MS Excel ● In-depth understanding of the sales administration process ● Excellent interpersonal and team management skills ● Strong analytical, leadership and organizational skills ● Numerical abilities and problem-solving attitude ● Analytical and creative thinking ● Exquisite communication and interpersonal skills ● Strong phone presence and experience dialing dozens of calls per day ● Excellent verbal and written communications skills ● Native Thai and professional English skill ● Able to drive to visit customer sites in upcountry areas PREFERRED QUALIFICATIONS ● Track record of over-achieving quota ● Ability to multi-task, prioritize, and manage time effectively ● Experience in business development, consulting, or digital transformation project ● Japanese Language is plus but not required Benefits ● Annual paid leave: 12 days ● Sick Leave ● Personal Leave ● Maternity Leave ● Military Service Leave ● Sterilization Leave ● Training Leave ● 1-month fixed bonus ● Salary review: twice a year ● Allowances: Commuting, Car & Fuel, Telephone, etc. ● Annual health check-up ● Group health insurance ● Provident fund ● Internal training programs ● Company awards ● Stock Options ● Hybrid work environment ● Others: Win Party, team building, etc